Needed a return treatment as we were still seeing a few here and there. Roger came out and serviced…read moreagain very thoroughly. He stood by the first treatment. There was no additional charge. His expertise and excellent service are really commendable. Highly recommend this vendor.

Roger, Told my mom she had raccoons in the attic supposedly told her he would put traps, block the…read morefans, and come and check the traps daily for 1600. Also he needed the money up front before the job was done. My husband went and looked after it was so bad that we had to call another place to the tune of 7000.00 my mom's front lawn was covered with plastic bags full of dead rats, mice, and poop waist high. They said the mice rats, and poop were decaying so must have been there a long time Roger never said any of this. The new place redid the installation which was a mess as well from this. To be honest did not want to post and I am really not like that but my mom was very upset. Not good for business Roger, not good and not happy. U are lucky u got one star !

Do not recommend! Found him on Tik Tok & spoke on the phone…read more He assured me he could take care of my pest / rodent issue. Over a span of 3-4 weeks he told me on 4 or 5 separate dates he would be there on a specific day & then never called or showed. Each time I would contact him to see what happened. Never an apology & he would just give me another date & then again not show up or call. I work from home & gave him a wide open schedule & he still could never make it. The kicker was, almost every time he said he would show up & didn't I would see him posting on TikTok eating pizza & sandwiches. Not reliable & a waste of time.

I hired Rick from Panther Animal Control to take care of a raccoon in my attic. He built a mesh…read moretunnel that the animal could leave, but wouldn't be able to come back in. The services included the tunnel, a trap for the attic, and repair of the soffit after the animal was gone and the tunnel was removed. I have texted him and called dozens of times. He refuses to come back and finish the job. In the beginning, he would make appointments, and then miss them, and never call back to reschedule. Eventually he stopped taking my calls. Eventually, smaller animals started to get into the attic again behind the tunnel so I finally ended up hiring a handyman to come and remove the tunnel and fix the soffit. Avoid this crook.

I had a bad located bee hive. I called and they came shame day and took care of the problem. I was…read moreso expressed I had them spray my entire house. Great Quality service and great price...

If you're a new customer, he's available. Not real good at keeping loyal customers on the agenda…read more Plus, he said something to my wife that was very crude: My wife said, "Come in I'll show you," referring to the bug problem. He smiled and said, "You're going to show me. You're going to show me." My wife was very upset. Needless to say, we will not ask him to come back.

These guys are the BEST!! Came out 2:00am in the morning after my wife found 2 bed bugs on her…read morepillow case. The next day there was no evidence or signs of any bed bugs!! Highly recommend!!!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

The technician J arrived on time. He was pleasant and professional. He took photos of the problem…read moreand gave very honest advice. I would absolutely recommend this serv

I being a costumer for Spot Pest Control for a while and when I have any type of issue I call the…read moreoffice and Lorie handle it fast and of course send the best Tech to handled the issue. I was very please and satisfied with the above and beyond service of One of their Tech Edwin. He was amazing finding the source. He was very professional and tooked care of the issue of my properties. I recommend this company they are completed great staffs in the office and their techs are great workers. Thank you All for your great services. Australia Castellanos

WE had a gopher problem. Gopher moved into underneath our outside deck. Digging holes, running on…read moredeck scaring everyone. On The Spot set some traps to capture the critter. Next day, angry gopher trapped inside trap. Taken to forest area miles away and set free. Happy ending for all! Will use again.

If you need an exterminator for bed bugs, this man is not your guy. He came for an appointment…read moretoday and was here for 5 minutes. Yes, you read that right... 5 minutes. For a bed bug problem. All he did was spray some pesticides and barely covered any ground. Bed bugs are a very different pest from any other pest you'll deal with, and he accomplished absolutely nothing for us today. I work remote and planned on working at a coffee shop today, and wasted my time planning around the appointment because we were informed that we would need to vacate our apartment while they did work around our house. So much for that! I would have expected at least SOME effort to inspect our apartment and maybe try and look around for where they might be. Nope! Barely even lifted a finger. His colleague stood outside the house the entire time, and Gary wasn't even willing to touch the mattress. I had to pull it out for him. What kind of exterminator is afraid of getting their hands dirty? It's your job to find bugs and exterminate them. At least pretend you're trying dude. Before he came, he had us empty all of our dressers and put our clothes in airtight bins. I'll admit, that's good advice, but that's something you'd probably read online before dumping money and time on someone like this. So yeah, thanks for regurgitating obvious information to me. This guy didn't even bother looking into any dressers or closely inspect any of our beds. He made absolutely no effort on his part. I ended up finding more bed bugs myself after thoroughly inspecting my roomate's room, and putting actual effort into making sure that we dealt with them the best way we could for the meantime. If you are reading this and you've discovered bed bugs in an early stage and it's not a big infestation yet, I highly recommend that you watch Mark Rober's bed bug video and follow it religiously. Buy bed bug traps for your bed, encase your bed in a high quality bed mattress cover, apply diatomaceous earth powder in a thin layer around your room (please wear a N95 mask and do your best not to inhale any of it), etc. Follow everything in that video before your bed bug problem becomes an infestation. Please watch that video. It will do you justice. If you caught your bed bug problem too late, you'll need a professional. In other words, not this guy. He might have good reviews for other pests, but he has absolutely no idea what he's doing in regards to bed bugs. He's afraid of them. He ain't gonna help you. Thanks for nothing, I'm sure whatever my landlord paid you was worth it.

I first hired a national company to take care of yellow jackets nest. A guy came, did some…read morespraying, told me the YJ would be gone in a day. Next day, YJ were having a party and did not appear like they wanted to leave. I found Family Termite & Pest Control on Yelp the next day. What caught my attention is that the company does not have you sign any contracts, they come and take care of things that you ask them to take care of. I left a message on Yelp and received a response from Gary in fairly short timeframe. He was at my door steps the following morning and took care of the problem. That same evening, I did not see a single YJ. Gary took care of the problem in quick and effective manner. Price was also very reasonable. I will definitely consider FT&PC for any future pest needs.

Orkin is a total disaster. Unprofessional, disorganized, and completely useless…read more If I could give zero stars, I would. Orkin Pest Control has been the most frustrating, unprofessional, and unresponsive company I've ever dealt with. We've been paying for monthly service, yet the pest problems continue and the service we're supposed to be getting simply doesn't happen. From the start, things were a mess. When we first set up our account, they sent a technician out for an initial visit. He showed up, greeted us with "What's good?" and immediately came off as unprofessional. We explained we wanted a general inspection around the home and some preventative treatment for insects. He flat-out refused and said they don't do that. I asked, "Then what are you here for?" and he sarcastically pointed at a cobweb and said, "Oh, I see one there." At that point, I asked him to leave because he clearly wasn't taking the job seriously and was acting like an entitled fool. I called to complain, and a manager sent out a different technician and this one was more respectful and gave us his personal business card, saying we could call him directly anytime we had issues. But when we actually did call him, he blew us off and told us there was nothing he could do, and to call the office. Of course, the office doesn't answer or return voicemails. Trying to get a same-day appointment which Orkin advertises as something they offer was a complete joke. I was passed from one customer service rep to another in what felt like a game of musical chairs. Each one would type my info into a system and say someone would call me back. Nobody ever did. To make it worse, one of their main numbers has a recorded message saying, "If this is an emergency, call this number." I called that number, and the person who answered said there's no such thing as an emergency line. So why are you telling customers otherwise? Then, a rodent got caught in one of the traps they placed, and when I called to have someone come remove it, I was told they don't offer that service. So I'm paying for pest control, but I'm expected to deal with the pests myself? On top of all that, they double charged me for a service, and the first rep I spoke to tried to brush it off like it wasn't a big deal. I had to demand a refund before anyone actually did anything about it. That's unacceptable. This company is completely disorganized. The technicians are unreliable, the customer service is useless, and the communication is non-existent. They're happy to take your money every month, but when it comes to actually doing their job, they vanish. Orkin is not worth your time or your money. Save yourself the frustration and go with a company that actually cares about its customers and stands by its service.

They don't tell me when they're showing up they just come and expect for me to be home . That's not…read morehow this works ! The pest control guy showed up and then he sent out the message that he was on his way , he didn't do it before! Completely unprofessional

Excel Pest Services did an amazing job in taking care of my parent's pest problem. Not only did…read morethey address the issue the first time, but when there was a repeating issue, they came back over and over until it was resolved. Their care for the customer was exemplary, and really an outstanding display of customer service. I would trust them for all my pest control needs either in the Shrewsbury area or throughout NJ as I know they have offices elsewhere including Bergen County. They are also very reasonably priced and had great follow up, to see the problem solved.

From the owner: Excel Pest Services has served Monmouth and Middlesex Counties from our Matawan location since…read more1991, bringing three decades of local expertise to coastal and central New Jersey communities. From shore towns to suburban neighborhoods and everything in between, we understand how this region's unique geography creates year-round pest pressure. Coastal humidity means mosquitoes and ticks thrive in yards and wooded areas. Termites stay active year-round in Monmouth County's climate. Rodents seek shelter when temperatures drop. We've seen it all—and we know how to stop it. What makes Excel different? We bundle services the national chains charge separately for. Our Home Protection Plans include termite coverage at no extra cost (pending inspection). Yard Protection Plans combine seven mosquito treatments from April through October with tick, flea, and spotted lanternfly control—all in one plan. You'll always reach our New Jersey team when you call—neighbors serving Matawan, Old Bridge, Marlboro, Manalapan, Aberdeen, Woodbridge, and surrounding areas. We live here. We understand your local pest challenges. Our 365-day guarantee means unlimited free return visits. Same-day service available. Eco-friendly methods safe for families and pets. Family-owned. Over 1 million services completed. Local knowledge. Real protection.