Orkin is a total disaster. Unprofessional, disorganized, and completely useless…read more If I could give zero stars, I would. Orkin Pest Control has been the most frustrating, unprofessional, and unresponsive company I've ever dealt with. We've been paying for monthly service, yet the pest problems continue and the service we're supposed to be getting simply doesn't happen. From the start, things were a mess. When we first set up our account, they sent a technician out for an initial visit. He showed up, greeted us with "What's good?" and immediately came off as unprofessional. We explained we wanted a general inspection around the home and some preventative treatment for insects. He flat-out refused and said they don't do that. I asked, "Then what are you here for?" and he sarcastically pointed at a cobweb and said, "Oh, I see one there." At that point, I asked him to leave because he clearly wasn't taking the job seriously and was acting like an entitled fool. I called to complain, and a manager sent out a different technician and this one was more respectful and gave us his personal business card, saying we could call him directly anytime we had issues. But when we actually did call him, he blew us off and told us there was nothing he could do, and to call the office. Of course, the office doesn't answer or return voicemails. Trying to get a same-day appointment which Orkin advertises as something they offer was a complete joke. I was passed from one customer service rep to another in what felt like a game of musical chairs. Each one would type my info into a system and say someone would call me back. Nobody ever did. To make it worse, one of their main numbers has a recorded message saying, "If this is an emergency, call this number." I called that number, and the person who answered said there's no such thing as an emergency line. So why are you telling customers otherwise? Then, a rodent got caught in one of the traps they placed, and when I called to have someone come remove it, I was told they don't offer that service. So I'm paying for pest control, but I'm expected to deal with the pests myself? On top of all that, they double charged me for a service, and the first rep I spoke to tried to brush it off like it wasn't a big deal. I had to demand a refund before anyone actually did anything about it. That's unacceptable. This company is completely disorganized. The technicians are unreliable, the customer service is useless, and the communication is non-existent. They're happy to take your money every month, but when it comes to actually doing their job, they vanish. Orkin is not worth your time or your money. Save yourself the frustration and go with a company that actually cares about its customers and stands by its service.

They don't tell me when they're showing up they just come and expect for me to be home . That's not…read morehow this works ! The pest control guy showed up and then he sent out the message that he was on his way , he didn't do it before! Completely unprofessional

I contacted Cavanaughs pest control yesterday, (we had used the in the past). I didn't know they…read moremerged with Viking but that's ok. I had to wait 5 minutes to finally speak to a REAL person, that was a bit of an issue but not my complaint. The woman who took my info transferred me to another employee. His name was Matt. After explaining the pest issue he asked me to send the pics I had of the insects that were my concern. He provided me another number and said he would look at the pics and get back to me. More than 24 hours and still nothing. Very upsetting no response. And he reviewed the phone number to call, it was correct. I'm guessing this company doesn't need the business!!

They've sprayed for normal bugs, Lantern fly and helped me capture and remove 3 skunks and an…read moreopossum from under my front porch.

Needed a return treatment as we were still seeing a few here and there. Roger came out and serviced…read moreagain very thoroughly. He stood by the first treatment. There was no additional charge. His expertise and excellent service are really commendable. Highly recommend this vendor.

In support of Siobhan S. review, I must tell you that I have the canceled check made out to Roger…read moreArtz . He had a fellow by the name of Jose and a younger man do the job. There was no raccoon. There were dead mice and fecal matter all over my attic after he supposedly did the job. I find it difficult to believe that businesses like Monmouth Pest Control exists. He wanted Siobhan's review taken down and was willing to compensate me to get it down but he didn't keep his word there either. Thank you.

Kevin Robinson recently serviced our home. He was courteous, efficient, and effective. I hope we…read moreget to see him again!

Used to have Cavanaugh's before Viking bought them. I ended my contract a couple years ago. I just…read moretried calling to get some service, and tried to speak to a human being. The first time the virtual person hung up. I called back and tried to speak to a human, again the call was disconnected. I'm moving on now to another company. Very frustrating dealing with a robot.

We just bought a new house and there were issues with spider crickets and mice. We called Aardvark…read moreand Jerry came down the same day to help us out. He was amazing, his knowledge and experience was fantastic. The pricing was very affordable as well. Would definitely use again!

Called Jerry to set up appointment, no answer but left him a voice mail…read more Later he texted me, "send me your address I can come out tomorrow (Monday) afternoon. Took off work and NO SHOW. I texted him around 5 are you still coming? He called me right back and said I live too far out from where he was. Preceeded to say I can probably come Tuesday since I will be up that way. I will call you and let you know. Tuesday, no call, no show. I texted him Wednesday asked if and when he planned on coming. His reply "I'm so busy right now, sorry please call another company. WHAT???? Why not just say that from the beginning. Not a good way to run a business, unprofessional .

This is the pest control company my landlord sent to my home was very unprofessional. He seemed to…read morebe a friend or family member of my landlord. I looked up his phone number and came across this website. The technician spoke in a rude and dismissive way, to my 10-year-old daughter when she was telling him simply " there is a bee upstairs flying around and my mommy is going to kill it " his response to my daughter was " ok I do not need to know that which I found completely unacceptable. Than " proceeded to walk pass her didn't attempt to kill the bee or pick up the dead ones in my home. He also told me that the bees are not coming through the vents when I told him that my children and I have seen them coming out of the vents and my upstairs and downstairs sliding doors. My 11 year old daughter noticed him using my ladder without ever asking for permission to do so. When I asked if that was my ladder he was on, he got an attitude and said, "So you want me to go all the way downstairs to get mine?" That was not only disrespectful, but also careless since this is my personal property inside my home. Instead of apologizing or simply using his own equipment, he got upset. He told me to "hold on," so I thought he was going to get his ladder. Instead, he just left my home altogether leaving both my back door and my front door wide open as he walked out. Leaving me and my children and twin babies even more unsafe. I then called my landlord and he fabricated and told her that I was rude. I have cameras in my house from the moment he came to my door and asked him was he the exterminator due to his appearance how he was dress he said " I am " didn't speak introduce himself or anything. Very unprofessional. The way my landlord was speaking was as if he was a family member of hers. This behavior was not professional, not respectful, and certainly not safe. I would not recommend this company to anyone looking for reliable and courteous pest control service. Below is the photo of the guy and as you can see he came with his own equipment from the van with two ladders and had the Audacity to have an attitude and be rude to me about my personally property I purchased in my house. I use my ladder for personal things in my house not with shoes or outside use I don't even have to explain myself because he could have asked or simply used his own equipment and than was rude to my child. Very rude so do not book this company if that guy is coming! He did not fix the issue after later that night 11:08pm a bee came out one of the vents in my bedroom and one in the ceiling in the kitchen. I have been having this issue killed and have collected over 65+ bees in my house from July 2025-current. I have been to the E.R and doctors I have not been sleeping well due to bees being in my home and having children and twin babies and my landlord finalllllyyyyy sends an exterminator 9/09/2025 he was rude and didn't fix anything just left without saying anything.

I highly recommend Bug Bust Pest Control. The first reason is that their communication is above and…read morebeyond most contractors I have dealt with. The call back to my voicemail was prompt and the communication on when they would arrive was excellent. While on the phone, Dan knew exactly what the issue was when I explained to him what I was seeing. Dan arrived on time, was very professional, kind and honestly just a GOOD human. It is always a pleasure to do business with someone when they are of great character, it makes it much easier and accepting to fork over the money. We had hornets in the ceiling and we were very close to having a serious issue with them getting into the living space. If this happened, and it would have if we did not act when we did, a large hornet nest that was growing may have fallen right into my elderly father's lap while in his recliner. This would have been horrible. Thank you to Dan and Bug Bust Pest Control for exterminating the nest and all of the hornets. If you have any kind of pests that you are concerned about, call Dan. Oh - the value was spot on for the services provided.

Not sure where all these negative reviews came from. I can only assume they are fake reviews from…read morecompetitors I always get someone when I call Cowley's, and my technician, Lux, is friendly, knowledgeable, and I literally watched him do all the treatment and work while he explained it all to me.

A technician came to my home today unannounced to do our "spring service", which would be fine,…read moreexcept we have a newborn and my wife was breastfeeding when the tech knocked. I was not home at the time and my wife put me on the phone with the tech who apologized and said "you were probably sent a confirmation via text or email. It looks like it's been a busy week for you though so no worries if you missed it". I did not, in fact, miss any confirmation, since none was sent. When I called Cowleys to inquire what happened, they said they don't actually confirm these visits - they just show up?? But then why would you knock on my door if you don't need anyone to be present? This is WILDLY unprofessional behavior - not just showing up unannounced with chemicals in a home with a newborn, but then trying to gaslight me for your lack of communication. The entire phone call felt like the rep was annoyed at me and she did absolutely nothing to help beyond adding me to a "list" where they would notify me to confirm future visits. I've received confirmation from them in the past, so I don't know what happened on their end, but I cancelled my service with the rep immediately. What a waste of money this whole ordeal was. I DO NOT recommend these people at all.

The reviews are true! The owner sent a technician to work on our spider Catastrophe! Those spiders…read moreare no joke. Imaging the spider as big as my palm. They drop right on my son's pillow and another one jump on my in-law's face. The technician came on time and exam every corner in our house. After the inspection, the technician went to work on the treatment and spent more than an hour in total. He even check my attic to make sure no signs of spiders or bugs. On the following day, we found not only the spider are almost gone but all crickets went disappeared. The whole house is whisper quiet. Imagine multiple circuits singing in your house calling each other in the middle of night. Another benefit is no more silver fish. Hopefully, the treatment can last for three months. I will continue to ask them to return quarterly for at least a year.

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

First year I used them. Def will be sticking with them. Very professional, treatments went well…read more Great pricing. Highly recommend!

These guys are great. Had a massive swarm of bees above entrance to our home. Anthony sent one of…read morehis men out and dust sprayed entire area. Amazing, just as he said. Will drop over the next week. Worked like magic! And very responsive, next day. Highly recommend

If you need an exterminator for bed bugs, this man is not your guy. He came for an appointment…read moretoday and was here for 5 minutes. Yes, you read that right... 5 minutes. For a bed bug problem. All he did was spray some pesticides and barely covered any ground. Bed bugs are a very different pest from any other pest you'll deal with, and he accomplished absolutely nothing for us today. I work remote and planned on working at a coffee shop today, and wasted my time planning around the appointment because we were informed that we would need to vacate our apartment while they did work around our house. So much for that! I would have expected at least SOME effort to inspect our apartment and maybe try and look around for where they might be. Nope! Barely even lifted a finger. His colleague stood outside the house the entire time, and Gary wasn't even willing to touch the mattress. I had to pull it out for him. What kind of exterminator is afraid of getting their hands dirty? It's your job to find bugs and exterminate them. At least pretend you're trying dude. Before he came, he had us empty all of our dressers and put our clothes in airtight bins. I'll admit, that's good advice, but that's something you'd probably read online before dumping money and time on someone like this. So yeah, thanks for regurgitating obvious information to me. This guy didn't even bother looking into any dressers or closely inspect any of our beds. He made absolutely no effort on his part. I ended up finding more bed bugs myself after thoroughly inspecting my roomate's room, and putting actual effort into making sure that we dealt with them the best way we could for the meantime. If you are reading this and you've discovered bed bugs in an early stage and it's not a big infestation yet, I highly recommend that you watch Mark Rober's bed bug video and follow it religiously. Buy bed bug traps for your bed, encase your bed in a high quality bed mattress cover, apply diatomaceous earth powder in a thin layer around your room (please wear a N95 mask and do your best not to inhale any of it), etc. Follow everything in that video before your bed bug problem becomes an infestation. Please watch that video. It will do you justice. If you caught your bed bug problem too late, you'll need a professional. In other words, not this guy. He might have good reviews for other pests, but he has absolutely no idea what he's doing in regards to bed bugs. He's afraid of them. He ain't gonna help you. Thanks for nothing, I'm sure whatever my landlord paid you was worth it.

I first hired a national company to take care of yellow jackets nest. A guy came, did some…read morespraying, told me the YJ would be gone in a day. Next day, YJ were having a party and did not appear like they wanted to leave. I found Family Termite & Pest Control on Yelp the next day. What caught my attention is that the company does not have you sign any contracts, they come and take care of things that you ask them to take care of. I left a message on Yelp and received a response from Gary in fairly short timeframe. He was at my door steps the following morning and took care of the problem. That same evening, I did not see a single YJ. Gary took care of the problem in quick and effective manner. Price was also very reasonable. I will definitely consider FT&PC for any future pest needs.