I was hearing noises in the attic and called A-Academy. The office staff was very pleasant,…read moreprofessional and courteous. They thought it was squirrels. Zach arrived on October 21, 2020 and inspected outside, also in the attic. It turned out to be a mice problem. Zach was very nice and explained everything that he did. He also answered any questions that I had. A week later I received a follow up call asking how the mice problem was. It was solved the same day after Zach had left. I am so happy that I called A-Academy, they are affordable. If I ever have another situation I will certainly call them again. A. L.

We were customers for over 20 years and service was adequate.The last appointment wasn't kept. We…read morecalled in the morning to confirm we were on the schedule and was assured we were. No one showed up and our call that was left on their voice mail was never acknowledged. No explanation or apology was ever given, no call back, nothing. No way to treat a customer. Done with A Academy.

If you're a new customer, he's available. Not real good at keeping loyal customers on the agenda…read more Plus, he said something to my wife that was very crude: My wife said, "Come in I'll show you," referring to the bug problem. He smiled and said, "You're going to show me. You're going to show me." My wife was very upset. Needless to say, we will not ask him to come back.

I had a bad located bee hive. I called and they came shame day and took care of the problem. I was…read moreso expressed I had them spray my entire house. Great Quality service and great price...

Needed a return treatment as we were still seeing a few here and there. Roger came out and serviced…read moreagain very thoroughly. He stood by the first treatment. There was no additional charge. His expertise and excellent service are really commendable. Highly recommend this vendor.

In support of Siobhan S. review, I must tell you that I have the canceled check made out to Roger…read moreArtz . He had a fellow by the name of Jose and a younger man do the job. There was no raccoon. There were dead mice and fecal matter all over my attic after he supposedly did the job. I find it difficult to believe that businesses like Monmouth Pest Control exists. He wanted Siobhan's review taken down and was willing to compensate me to get it down but he didn't keep his word there either. Thank you.

Got bugs? Think you might? Sounds terrible. In fact I don't even want to see or worry about…read morebugs/termites/mice whatever... I've used Brian on several occasions and every time I've needed him he's been there for us. If you are in need of professional pest removal then give Brian a call!

Our contractor thought he saw termites and said to call an exterminator ASAP. John came over…read moreimmediately after we called/reached out and was able to remove the nest. Ended being hornets thankfully over termites but John's promptness and professionalism is second to none! Highly recommend using him and his services!

Even though it was a holiday weekend John came right over to remove the animal that got into the…read morecrawlspace. Professional, friendly service. Highly recommend!

Steve (Owner/Operator) was great! Ha came when promised…read more He explained the cause of my infestation and his plan on getting rid of them. He did the entire foundation perimeter of my home, inside and out, plus 2 trees which were infested. I watched as the buggers came running out of a tree as he was applying his treatment. He was pleasant and professional the entire time. He gives a 1 year guarantee! I'd recommend Surf, and will use again if needed.

Katie was absolutely great to deal with in the office setting up our appointment. Steve was polite…read moreand informative about the work that was needed to be performed. Everything was fantastic !!!!! Thank you again

Most thorough service call I have ever had. We knew we had an uninvited family of critters that had…read moremade a home in one of our vents by the sounds of scratching, fluttering, squealing and chirping. It was driving our dog crazy (and thus us). As Murphy's Law would have it, this was happening right before Memorial Day weekend and we called at 7:30 am on Friday morning. We were DESPERATE to have this resolved. The sounds were keeping us up and we both had some upcoming deadlines that were work related, and needed sleep. I spoke to John who allayed any and all fears. John remained in regular contact throughout the day via phone or text. He showed up later that afternoon and informed us that it was a family of starlings who had made a nest in one of our vents. John also showed us where the point of entry was, patched the hole and advised us how to deal with mites that they may have brought into the house. John came back each day over the weekend to check on the progress and ensure that the problem had been resolved. It was, and we are now starling free. Hallelujah! On Tuesday, we had the house inspected by John, who remediated any remaining areas along the gutters and vents for potential sparrow or squirrel infestations that the prior owners had failed to address (we recently acquired the house). John's crew even took off two satellite dishes and patched holes in the roof for a nominal fee during the inspection (we asked). It is an understatement to say that John is a dedicated, honest professional. His prices are reasonable. He gets the job done. He calls you back. He shows up as asked. I wish more of the people with whom we dealt for our house were more like John @ Fischer. I'd give him 10 stars if I could.

Some of the worst customer service I have ever experienced. Highly recommend finding another…read morecompany!

I contacted Cavanaughs pest control yesterday, (we had used the in the past). I didn't know they…read moremerged with Viking but that's ok. I had to wait 5 minutes to finally speak to a REAL person, that was a bit of an issue but not my complaint. The woman who took my info transferred me to another employee. His name was Matt. After explaining the pest issue he asked me to send the pics I had of the insects that were my concern. He provided me another number and said he would look at the pics and get back to me. More than 24 hours and still nothing. Very upsetting no response. And he reviewed the phone number to call, it was correct. I'm guessing this company doesn't need the business!!

We have been a customer with Cavanaugh since 2005. We did the termite treatment on the perimeter of…read moreour house to prevent termites coming from our neighbor's house which had a severe termite issue. Since then, we have the annual termite inspection contract with "Cavanaugh Termite and Pest Service". Cavanaugh has been displaying its utmost professional standard since 2005 until this year (2020). Our annual termite contract expires on May 31 every year. Cavanaugh sends out the contract renewal two months prior to the expiration date. We always schedule the termite inspection on the last Saturday of May for the 8~12pm appointment immediately receiving the renewal notice. The inspection time lasts about 20 minutes. The inspector walks down to the basement and checks the house perimeter, then check out the garage and outside of the house perimeter. Once the examination is done, the inspector writes done "No termite activities found on the house" on a company's worksheet and accepts payment on the spot, then gives us back the worksheet with the payment paid-in-full receipt. Every year has been the same routine without fail until this year. A series of mistakes made by Cavanaugh's internal problems from the appointment to the final billing greatly inconvenienced us and caused us the loss of precious time solving their mistakes are one thing; Cavanaugh's staff lacking professionalism manner to resolve their own mistake is unforgivable. Here is the detail: We scheduled the inspection appointment as usual on the last Saturday of May, between 8~12PM. Due to the coronavirus, we called Cavanaugh two weeks prior to the inspection date to make sure the inspection would still be on. And then two days prior to the inspection, we called them again to make sure that the inspector who is coming will be wearing a mask and shoe covers before entering into the house, and the appointment time is also confirmed during that phone call. On the inspection day, we waited for the whole morning until 12 pm. We called Cavanaugh to find out why was no one showed up? Mr. Tiff answered the phone and apologized to us that there was no indication that we were scheduled on that date. He immediately called East Brunswick division and scheduled to send an inspector over no later than 1:45 pm. No one called nor came until 2:38 pm. The inspection lasted until 2:55 pm. Due to CoVid-19, there was no paperwork to write and show that "no termite's activities were found from inspecting interior and exterior of the premise" nor did we get a pay-in-full receipt after we gave the inspector our credit card information to input to his iPad. He said that he would send that worksheet and payment receipt to my email address. So he left without giving us any evidence of the inspection. Four days later, on June 3, we were still waiting for the worksheet with our payment receipt. I called Cavanaugh and spoke with Kristen to find out where was the email that shows our inspection worksheet and payment receipt. She immediately sent over a totally BLANK invoice (without company printed logos) with nothing on it except some strange numbers showing "termite inspection charge" $0.00, tax $6.82, payment & credit $0.00, and total due is $6.82" Not a word about the termite inspection conclusion nor our paid-in-full payment receipt. I emailed her "The receipt you sent still didn't show the correct payment amount nor did it show "No termite was found at the property" detail. Please resend a rectified version!" We went back and force with email replies and went nowhere because she kept replying to me: "The contract is now expired so I cannot state that it has been paid for." And totally ignored what I repeatedly stated in my email clearly "The current display figures in the invoice do not make sense on an invoice. I believe the right amount of dollars figures to be displayed as "termite inspection charge" $103.00, tax $6.82, payment & credit $109.82, and the total due is $0.00. Your invoice does not make any sense nor does it display that I had paid in full of the charge of $109.82." Finally, I had to pick up the phone and talk to her in person. As soon as she knew it was me, she gave out a loud, impatient "Uh" then said, "What can I help you?" I asked her to just send me a paid-in-full receipt to which she had been refused to do and did not tell me the reason in all her emails except "The contract is now expired so I cannot state that it has been paid for". I realized that she assumed we didn't pay for the $109.82 inspection fee. I said, "How could we not pay for the inspection at the end of the service?" She mumbled something like "you don't need to pay when service is done..." that statement greatly confused me, but I had to stop wasting my time to figure out what she was saying or doing in all these. I simply asked her to just send me a payment receipt and I am still waiting for my receipt with a worksheet detail on a proper company logos stationary.