I am giving them five stars because the two younger guys behind the counter had excellent customer…read moreservice. DH and I went in there to ship some stuff that we bought at Walmart and Trader Joe's back home to San Diego. We were house hunting for 10 days, and the place we were staying at didn't have pots big enough to cook rice or pasta, so I bought one at Walmart. It was a little pricey to ship this stuff home, but it was so worth it, since I didn't want to leave a brand-new stainless steel pot at an Airbnb. They were really friendly and helpful, helped me with my shipping request, and we were in and out of there in under 30 minutes. When we move up, I will likely use their services again. I also noticed that they have PO Mail Boxes, which will also come in handy. Thank you, UPS Store of Downtown Napa, you saved my day!!! :)

For the ups store on school street downtown napa. Elias really went the extra mile for me today…read moreshipped out my hat safely. Definitely will come back again.

Stopped by to get some prints made. The staff were very professional and helpful and my prints came…read moreout amazing. Even with the holidays, the store was very neat and orderly.

These folks are TERRIBLE. Gave them a print job to complete and gave them "extra time" to complete…read moreit. When I went in to collect the project, no one was on duty and the job was not done.

I have been taking wine boxes and other boxes here for a while. It is nice to recycle and save room…read morein my recycling bin. I'm glad they take and reuse boxes.

I have used C & C several times over the years for shipping sculpture. But the last time I used…read morethem (or will ever use them) they shipped a mold for me that arrived in multiple pieces. Trying to get the insurance that I paid for was a nightmare. They required photos of the packaging from before it was unpacked, and then all of the packing inside it, as well as all the labeling (which they put on) They were the ones that packed it! Don't they know what they did? It was unquestionably obvious that it was totally inadequate packaging, and the UPS audit that C & C required also said so. Jeff and Ana continued to stall and evade their clear responsibility for the damage, and refuse to pay, even though I bought $2000 worth of insurance. I'm out $2300 for repairs for their substandard work. They did it on the cheap, were responsible for the damage and refuse to honor their agreement with me regarding the insurance. Still waiting for their final response.

This is very reliable service location for mailing packages. Staff is efficient, consistent and…read morealways eager to make sure your packages are in good hands. Miguel is super helpful and always so courteous. Great services and place is organized. It's quick and efficiently process in comparison to post office.

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

My favorite place for your mailing needs and their other services…read more Such great staff and the owner is the best! Napa is a small community and it's the little things people do to make your life that much better ! Great and awesome customer service all around !!!!

Lack of knowledge and poor costumer service. The employees need more training on how to treat…read morecostumers.

Good service our only go to office supply store if you need something now…read more.. Good selection of items

Had a TSA pre check appointment and was told the person needs to take a break. Drove over an hour…read moreto get here since this is the only staples in the area that will do TSA Pre check. Seems like management should be able to sync up the appointment log and staffing schedule. Mean while 5-6 other employees wandering the store. Guess no one else is trained to do TSA Pre Check?

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

Moved in the area and first time to use this UPS location for Amazon return and so far smooth…read moretransaction and good customer service. They also have a kiosk for self service amazon return but since there is no line and my item was a little bit bulky. Will use this UPS location now instead of the other one where I usually go in the past.

I had the pleasure of visiting this business today. I received a warm and friendly greeting upon…read moreentry and my time there was very quick, professional and very pleasant. I love to support small local businesses and look forward to working with them in the future. Lovely experience!

What can I say. I love this place!! The owner Will who I have had the pleasure of working with a…read morecouple times to ship items is so knowledgeable and helpful. Stop going to the post office or UPS store..this is your place. Support this fantastic local business!!!

Great people! I've used them for UPS drop off many times during my breaks and lunches and service…read moreis always speedy and I'm in and out in a minute-I utilize the 5 min drop off zone spot right out front everytime!

Poppy is wonderful in every way...extremely knowledgeable about anything having to do with mailing…read more, and also effortlessly makes you feel seen, heard, and valued....and the assurance that whatever the situation, it will be handled...5 stars from me..Just a wonderful asset to there Outer Sunset community.

Alanzo was a great help! Fast and Easy to register. Very clean units with great security!!!!…read moreHe made the whole experience painless. Very happy with service!!! Highly recommend!

Move in was seamless, fast and easy. Staff was super helpful and kind. They held my reservation for…read morea couple of days until I could find time in my schedule to come into the office