Raman and Harry were very accommodating with my return and made it super easy for me! Very friendly as well!

My experience today at the UPS store in Napa was perhaps the most appalling customer service experience in my life. I was previously treated unprofessionally by one of the employees when dropping off a UPS shipment. Again today, the same employee spoke to me in a disrespectful and condescending manner as I was dropping the packages for pickup by UPS. I am a 65 year old man and the employee is probably in his mid 20s. Inappropriate for any employee who is supposed to be representing the UPS brand to order a much older person to do something without a please. I looked at him, incredulous that he would behave so impolitely. He maintained his hostile stare so I reminded him that I was a customer, not someone who worked for him. It was at this time that the second employee, a statuesque black woman probably in her late 30s got involved. She said loudly "it' always the same s**t with you. Those packages aren't going out today. You can take them somewhere else." I again stared, incredulous. Things escalated with her telling me to "get the f**k out, bitch" and my telling her that she was a rude cow. She even advanced toward me to suggest that she was going to assault me. I took my packages back to my van and to the UPS store at the north side of town where I dropped them (in a very busy waiting area without incident.) I also took photos of both employees. Tomorrow I will be looking into who owns that UPS franchise and contacting that person as well as filing a complaint with the UPS customer care and lodging a complaint about Store #4516. Stay away if you have any sense. The inmates are running the asylum. read more

Went in to return my Amazon purchase not only would they not scan my QR code but wanted to charge me $5.00 to use their lobby computer and .50 to print out the return label. ***GO TO FEDEX ALL OF THIS IS FREE*** read more

I am giving them five stars because the two younger guys behind the counter had excellent customer service. DH and I went in there to ship some stuff that we bought at Walmart and Trader Joe's back home to San Diego. We were house hunting for 10 days, and the place we were staying at didn't have pots big enough to cook rice or pasta, so I bought one at Walmart. It was a little pricey to ship this stuff home, but it was so worth it, since I didn't want to leave a brand-new stainless steel pot at an Airbnb. They were really friendly and helpful, helped me with my shipping request, and we were in and out of there in under 30 minutes. When we move up, I will likely use their services again. I also noticed that they have PO Mail Boxes, which will also come in handy. Thank you, UPS Store of Downtown Napa, you saved my day!!! :) read more

Amazing customer service from Raman and Harry! Katrina also assisted me quickly with getting a document notarized. Everyone is always so friendly and helpful. I've used them for shredding services as well, and it's always an easy drop-off and affordable. I also love the self-service Amazon returns--it makes everything so quick and convenient. Definitely a great place for all of these services! read more

New ownership finally! Added wifi so I don't have to leave the building just to email my shipping labels or bring up my barcode. They are definitely doing something right. Friendly and helpful! read more

Picked up a wine shipment at the store because a signature was required. I received a text that the shipment had arrived. When I arrived to pickup, I was charged $10 because they received the shipment. The shipment was in their possession a half hour and charged me $10 No advance notice of a charge. Fed- ex charges nothing!!! Outrageous. read more

Service was fantastic! I needed to ship a mirror across the country and Raman and Harry helped me out way faster than I expected! I am not used to shipping many things so I thought this would take super long but not only did they help me with the insurance, packaging, and shipment of an oversized package, but they were super kind and helpful through the entire process. 10/10 would recommend to go through them! read more

For the ups store on school street downtown napa. Elias really went the extra mile for me today shipped out my hat safely. Definitely will come back again. read more

The UPS Store - Hat secured - Shipping Centers Near Me - Napa, California

Fairly well experience. Nice staff, got the job done. I would recommend this place. One thing though is that their stuff that they sell is never restocked. read more

I would give this rating a minus 5 if I could! Avoid this UPS Store! Totally incompetent staff and unresponsive ownership. I dropped off a prepaid, extremely urgent, overnight envelope while the afternoon UPS driver was there behind the counter talking with the store employee. Upon receiving a call from my recipient on the east coast the following day looking for the envelope, I learned from the Napa UPS Hub that the driver left 15 minutes after I dropped off the envelope without the envelope. The next day, the package was still in the store, in the out basket, only to be picked up at 4:00 pm, causing a major problem with my attorney, the intended recipient. I reached out to Ajit, the owner of the store, who responded by asking for the tracking number, but did not follow up any further. It is a mystery how businesses like this remain open. read more

I went today, and my experience was good. I don't know the female employee's name, but she was helpful and quick. I would definitely come back here whenever I need to. read more

Worst service ever. Took an Amazon return in the box. One side untaped. Guy told me $3.99 to tape one side. Tried to use tape already on the box and he says, "I won't take that box like that!" $3.99 for 9 inches of packing tape. I left. No customer service anywhere any more. He yelled at the top of his lungs, "have a nice day". Sarcastic jerk. read more

The UPS Store - Amazon return. - Shipping Centers Near Me - Napa, California

No WiFi so I could not print out labels - I was told to go outside. It says ups store has a guest WiFi but clerk said they don't. I left and went to kinkos read more

I dropped off an Amazon return and it was very easy to do so. There is 2 hr parking spots outside and the place was clean and spacious. The service was fast and efficient. I guess the only minor issue is a little of customer service. I said hi and the guy at the counter didn't even acknowledge it. Maybe he didn't hear me. It's early, maybe he hadn't had his coffee. Lol read more

The UPS Store - UPS store outside - Shipping Centers Near Me - Napa, California

GABE Is very customer first type. Thank You once again The UPS Store in Napa . read more

This is the worst shipping/printing store I've ever been to. I recently did a Amazon return there. They lost it. Amazon had to get involved to get my money back. I just went yesterday. I ordered online everything appeared to be very organized with the website. It said my printing would be done the next day at 2:30 PM I went in there at 4:30 PM and the guy says that the online printing services down and he can't do anything for me. There was nothing on the website saying it was down. I got no email saying my order wasn't ready. It was horrible. The clerk was rude, he was obnoxious, again the worst, worst, worst, worst service ever! read more

Your insistence on charging to tape a box is costing you some seriously bad PR. After attempting to return a Amazon package and experiencing your attempt to monetize a return I went one further and walked into another UPS location and had them weigh it, tape it, hand me a receipt and say "thank you". There are other UPS stores people. Feel free to use them. Or pay $3.99 for a piece of tape. PS I called Amazon. They said Amazon customers should not have to pay anything f to return. Period. They also asked for the name of your store. Which I provided. read more

DON'T go to this store! They completely rob you of shipping cost. And Heron the employee there is a complete liar. She pretends she's helping you and then doesn't follow up on refunds or claims after they lost my package I paid $90 to ship. If they put you on hold they won't come back FYI. She then tells me to call the UPS hub because she was too lazy to deal with the issue. UPS Hub says all claims go through the shipper. Talk about horrible customer service! I'll have my friends who has complained the same to post a review too;) read more

I been to a few different locations and have found their staff to be friendly and helpful. Have often needed some help and they were responsive and happy to help me. That can be hard to find somedays Thanks UPS! read more

This is an update to the owners response that a 6 inch piece of tape is costing his business even though he claims he updated his policies. Over a year ago this store charged me $3.99 for a 6 inch piece of tape for an Amazon return and my package was over 40 pounds and I already lugged it into the store from my car and did not want to lug it back. I had to use a dolly to get it into the store which the clerk saw me do. A 6 inch piece of tape costs like 3 cents and the labor like a 50 cents if it takes him a whole minute to put a piece of tape on which I can do in less than 10 seconds. That still doesn't justify the enormous profit of a 6 inch piece of tape. A whole roll of tape costs 7 dollars. Show the breakdown on how a 6 inch piece of tape negatively affects your business even with the all the overhead. This is not the only review that complained about this. They still get paid from Amazon. But since then I take my Amazon returns to Whole Foods and Kohl's because I am welcomed and don't feel ripped off as a customer and that's how I felt about my experience at the UPS store for this return and that is what matters. This business should be concerned about their policies and how it makes customers feel about their experience. This updated review is in response to your claim that a 6 inch piece of packing tape is costing this business and that it needs to charge to cover overhead over a year ago when your business took advantage of my situation. If you stopped charging then I guess you learned your lesson but that still doesn't make up for how your business negatively affected my UPS experience for a $3.99 6 inch piece of tape because of your advantageous policy at that time. Think about that Ajit. Because you don't do that now doesn't make up for taking advantage of me as customer over a year ago for $3.99 for again, a 6 inch piece of packing tape. BTW that piece of tape that covered a loose flap of cardboard, UPS sent to me in that condition. Your clerk was so quick and adamant that he had charge me $3.99 despite my difficulty getting this large package to the store. BTW I never opened or altered the package. I returned in the condition I received it but you still charged me $3.99 for a 6 inch piece of packing tape. $3.99 for 6 inches of tape. read more

This UPS Store is my first choice when I need to ship anything. They're knowledgeable, friendly, conveniently located, and always give me multiple shipping options so I know that I'm getting the best rate. I go to this location probably once a week. Last week, I was witness to an unreasonable customer who despite having the rules explained to him multiple times, was still quite rude to the employees. The employees working were calm, kind, and handled the situation professionally. I highly recommend this location and will be back often. Thank you! read more

Always nice at this location as well as the one in San Diego in Washington Avenue. Will always be a patron! Amazon returns are easy, staff is knowledgeable and won't over charge you for things you don't need. Also notary here which is handy. read more

Stay away if you have a pre paid label. My experience in this store was bad and this is the second time this is happening since I had pre paid labels both times. Ps: you are in luck if you are a pretty woman paying for shipping read more

The UPS Store - Shipping Centers Near Me - Napa, California

We go to this location all the time!! The owners are great!! Always get great service too!! It's really a one stop shopping for all your shipping needs!!! read more

I have never met a more unhelpful group. The two gentlemen behind the counter today, 9/1 should find new jobs. But I'd bet they would have trouble getting hired. Went to fed ex- no problem! It should be that easy... read more

I have been using this UPS store for many years, and I must say that the new ownership within the last six months and the crew that they have hired are awesome! Jennifer who works behind the counter is great, they are lucky to have her. She has helped me the last two times I have come in. Today I met the new owner as well and he is a super nice guy and very professional. I will not hesitate to continue using the UPS store in downtown Napa! read more

The staff has always been attentive and helpful. Long lines that move quickly. Great notary service! Had something notarized and did not have to wait in line to pay. read more

I sent a package to a business prospect that I paid $130 to have arrive in 2 days. The package did not arrive until a day later (after my meeting). In looking up the tracking history, my package did not even leave my state until 2 days later. I called the store and they abruptly advised they don't guarantee any 2 day deliveries. Why was this not represented to me and why did I pay an increased amount to have it delivered in 2 days? I called corporate and they washed their hands of it saying the issue is with the store. Lesson learned --- use another provider if you are looking for service or reliability. read more

I sent in my employee to ship a package. He told me that 3 people were working and very distracted with a R.C. Car they had. They ended up shipping the box to me instead of where it was supposed to go. I called back the next day and asked for a refund. They gave me to the manager and it proceeded to go downhill from there. I said maybe who ever helped was distracted as my employee stated they were playing with RC cars. The manager wanted to make sure I knew my employee is a liar because he wasn't playing with the toy car he was "inspecting" it. I said that's okay I really don't care I just want a refund. He said he won't help me because I was rude. I felt like I was being pretty nice but My guess is he got pretty defensive since he was playing with toys at work. I will recommend any other location before this, except for if you want your RC vehicles worked on then take them to the manager! read more

Ryan is a delight but the prices to send wine back east are ridiculous! We found other places that were almost half and would hold our wine until the temperatures were correct. read more

Leaps and bounds ahead of other UPS Stores. I've never waited more than 3 minutes in line, it is always clean and tidy and the staff are courteous. read more

I need to send business paperwork, invoices,etc. to another state every ten days or so. I had been using GLS, but after numerous late deliveries, including a one month MIA experience, I tried the downtown Napa UPS store. The first time was ok, but the next two were handled by a young man named Dan, who combines disrespect, indifference , incompetence and rude manners into one all inclusive package. I tried the other UPS store in north Napa, and was greeted by a nice, friendly young lady who was polite, helpful and efficient. Adios, Dan. read more

Great service. Very professional and helpful. Helped me out when I was completely lost and made my experience a lot less stressful.

Special thanks to THIS UPS location, which is conveniently located in downtown Napa, for having a Notary actually available on-site! I had driven to the other location on the other side of town only to find out (for the 2nd time in several months) that the Notary was not in. It's super frustrating to not be able to rely on a place to provide the services they advertise during regular business hours, thus, I was extremely happy that Ryan (the Notary) was there and helpful! He greeted me as soon as I walked in, got right to business with the notary stuff, and had me on my way in less than 5 min. There is convenient 24 min parking right outside the store, so I was literally in and out of there in no time and it was a breeze! This looks to be a smaller location, but has many of the services and a limited assortment of supplies one would expect at UPS. read more

I LOVE MY NAPA UPS STORE! Ryan and crew are always SO professional and helpful! They know us by name and regularly go out of their way to help me take packages to my car, call us if something shows up we've been looking for and calls us for reminders when our box is getting full. The store is always organized and clean and you rarely have to wait because they are so efficient. read more

Awesome customer service experience with Ryan! They went beyond duty and did a wonderful job with a very delicate and meaningful piece. Highly recommend! read more

Very bizarre. I brought a very light clothing item ( visor) and placed it in a bubble envelope to mail to Minnesota. They told me it would be $14.80 and the postal rate would be the same. This was literally a large envelope which weighed 10 ounces. I took it to the post office and it was $1.80. I've never had this experience at any other UPS store. I'm used to very helpful honest UPS stores. Stay clear.Of this one. read more

I was warmly greeted as I entered the store. I needed to send something for Christmas. Jennifer gave me all the options and costs. Then she helped me wrap the gift. It all arrived on time in one piece. Thank you so much. read more

Convenient location in downtown Napa. Easy to get your notary services completed quickly and without an appointment.