Good service our only go to office supply store if you need something now... Good selection of items read more

Had a TSA pre check appointment and was told the person needs to take a break. Drove over an hour to get here since this is the only staples in the area that will do TSA Pre check. Seems like management should be able to sync up the appointment log and staffing schedule. Mean while 5-6 other employees wandering the store. Guess no one else is trained to do TSA Pre Check? read more

Only had good experiences here. The store is clean and it's not too busy so the staff is always really helpful and knowledgeable. I love the ability to print even simple forms or photos to their print shop since they are done in less than a day and the price is so cheap that it's a way better deal than me continually buying ink for my printer at home. Lastly, solid place to get a passport photo (the guy let me take like 4 until I was happy!) and it's in a new dedicated corner of the store with TSA Pre check and such. read more

Staples - Nice area for passport photos (they are very knowledgeable with the requirements), TSA Pre Check and Clear signups. - Printing Services Near Me - Napa, California

The Staples employee Yuridia Gomez went above and beyond to assist me and suggested a lesser priced option that saved me on my overall purchases! She didn't have to but now as a result, I will definitely move my company office purchasing to Staples! Thanks again Yuridia! Job well done! read more

Typical store lol went there to do our TSA pre check. Guy who helped us was nice and patient. Seemed decently busy for a Monday afternoon.

The staff here were so helpful and friendly. My project turned out great! I'd use their services again.

Went to Staples for a Amazon return. There are two cashiers behind the desk. One cashier is helping another individual the other cashier(who I now find out is the Sales/Assistant manager) named "Sonny" asks me what he can help me with, I tell him I'm doing a Amazon return "Oh it will be a min" I'm thinking what you're standing there doing nothing. I inconspicuously roll my eyes maybe he saw me then proceeds to help me. He processes the Amazon return asks me if I want a receipt I reply ""Yes" he then which I think he did to be intentionally negative as he obviously hates his job says "Just to let you know after the 23rd we won't be giving paper reciepts you'll get a email." Good as I know it was so much trouble to print one for me a malicious imposition. If this is a new company policy which it ptobably is, it's absolutely ridiuclous everything has to be electronic. i won't be using you guys again I'll pay a buck and use the UPS store if I have to. What's up with these rude service people? In closing "Sonny" your passive aggressive attitude I could detect ,you dont fool anyone. read more

Awesome service in the Print & Copy Center- friendly, helpful and my project came out great. Thank you Staples staff!

Celeste was GREAT. Really laid back and very relaxed young lady who helped me out tremendously when I was having problems in the copy center. She took the time to help me out, make small talk and make my project look great. Whatever you are paying her, is not enough. Thank you Celeste for helping a helpless old fool. read more

The on-line ordering was easy and efficient. The reminder e-mails were very helpful especially the one that let you tell the store that you were "on the way"! Love that. And then I arrived at the store and the employee - Donne I think - helped me immediately and went right to my order and picked it off the shelf. The whole experience was amazingly well handled! Thank you Staples! read more

I cannot give enough stars to Derrek on my recent purchase. I needed a new computer and printer and he was so helpful, knowledgable and incredibly kind and generous with his time. He even went to another Staples in the Bay area on his own time to pick up my preferred printer. Way above and beyond! Superb customer service and a huge thank-you to Derrek. He has made me a devoted and loyal Staples customer. read more

Denise was very helpful, and provided me with quality customer service. Helped me find exactly what I needed, and went above and beyond to make sure I was satisfied with my visit. Thank you Denise. read more

Shout out to Staples for their print and copy station. Their locations have gotten me out of a quick bind when I've needed something printed in a flash, and this one is no different. Right down the street from my place? The only thing that could be more convenient is having a printer at my own place that never runs out of ink. And they always do, at some point. If you need to print while on the road or in a pinch, go to your nearest Staples. You can print from email or flash drives, and scan documents that will get sent to email (yours or someone else's). You can even choose the type of paper you print out on, depending on the type of project you need to accomplish. Need to fax an important document? Doable. Print out some pieces for your portfolio? Also doable. I haven't had much interaction with the staff here, but I've noticed they're always friendly when I've come in (and I come in with a purpose), and that's all that matters. Thanks, Staples! You the real MVP. read more

Do not go here for copies! They are rude and act like you are bothering or interrupting them because you want service! There is no service! I paid for a Rush which means within the hour I came back in 30 and she was annoyed "what do you want" she says I said my printing! She reprimanded me and says I told you one hour! She said within the hour! She was not busy and I did not see her print anything while I was there! What happened to simple customer service? Why am I treated like a bother??? Fed Ex makes great copies and they smile and greet you! read more

Excellent customer service and all staff were friendly and helpful! Never going to Office Depot again

The reason I'm giving this 5 stars because we needed to use the copier and had some questions on how to get our email PDF file out of copier after we sent to website . We had a clerk named Becca that works in the copy area. Becca came over and gave us instructions and was so helpful. I have to say that is the first time a clerk has ever helped us there before. So to Becca 5 stars to you. Thank you for helping us. Your a great employee. Thank-you Becca read more

That was easy? I'll be better off at the closer Office Depot. I was able to find some cool file folders with cherry blossoms on them, but the prices on them were wrong (luckily, they were cheaper than I expected) Still, with only 2 cashiers, it was a wait, and neither were that friendly. There were a few people at the copiers/internet, but this place makes FedEx look busy. Though they carry Panera coffee(?), they come across as disorganized, like an office version of Ross. I would've been better off at Walmart even, for lower prices&better service. read more

I ordered prints online and picked them up the very next day. The staff was friendly and easy to talk to. The next day I ended up needing more prints so I called back and asked if they could redo my order but only do half of it, and it was not a problem. They were able to put in the order and I picked them up the next day. The process was very smooth and I will come back. read more

Horrible. Horrible. Horrible. The people who work here hate their jobs and their life. They are miserable, angry people. They are zombies walking through life. Wake up. It's time to live. I will never return to Staples for the rest of my life. 14-day return policy that they love to throw in your face. Management that wants to stay hidden behind a closed door. Employees that probably don't know what to do because their corporate policies are so archaic. Funniest moments of my visit to Staples? When they misquoted their own return policy and I had to ask for the contract so that I could easily prove them wrong. Get it straight. Obviously they haven't. Again. Horrible. Horrible. Horrible. read more

So my sister dropped her iPhone and the whole screen smashed, started glitching, all that good stuff. We were looking all over yesterday, desperately trying to find somewhere to fix it and it was getting late. I remembered hearing something about Staples fixing screens. I didn't have super high hopes after being on hold for 20 minutes with no answer but we drove over anyway. We're greeted by the friendly associate at the (printing?) center who immediately gets someone to help us at the tech counter. The assistant manager came and was SO attentive. I believe his name was Oscar? He happened to have ONE screen left for that model and was able to have them fix it in under an hour. Exceptional!!! We got the entire screen replaced, a new case and a screen protector, with a one year limited warranty for $160. Saved us a ton of time, money and frustration so the least we could do was hook the staff up with a pizza Thank you again, guys!! You're fun personalities and hard work is appreciated! read more

omg fellow yelpers. omg. annoying omg. Never mind. I'm just trying out my new keyboard I got from Staples, today. fkcu. This sukcs. It's ergonomic and I'm trying to get the hang of it. The service at Staples is okay if you ask the right person. Actually, the guy in the red polo and khakis sitting in the recliner in the furniture section doesn't work there. His wife still thinks he's working at Office Depot. He goes to Trader Joes for the coffee samples and then here for a quick nap before faxing off more resumes. And yes, I asked. He doesn't know where the salmon-colored copy paper is kept. The 2005 Yelp stated that they didn't carry that red Office Space stapler. Well, they still don't. ohmyfkcu. Too fnuny: They keep the boxes of staples well hid, but the "that was easy" merchandise is easy to find as you walk in. By all means, support your local office supplies store. But, the Staples' staff is indeed fairly knowledgeable when you're in a pinch to find a wireless mouse or a telephone that fits your needs. read more

Staples - Printing Services Near Me - Napa, California

This maybe the worst staples ever. EVER. I came in here last week to get a writing tablet for my mom to write to some of her friends. Yes, I know the art of letter writing is dying, but you would think an OFFICE SUPERSTORE, might still carry some of those line free pads for the dinasours of a mostly retired town... They don't. They look at you blankly when you ask if they carry such things, and then refer you to the computer stationary section. Thankfully CVS down the street, still caters to the people who make up the largest demographic of the town. read more

I went in to print some things from my email. They charge you by the minute to use computer to print. The problem was their computer was very very slow and wouldn't bring up complete web pages. I was very frustrated and employee wasn't helpful. So I logged out and left to go to Fedex to print. I was charged still even though I accomplished nothing due to their computer. I can't help but think they do this to rip you off. read more

I don't care to shop at Staples anymore because their prices aren't competitive and that they don't carry many things that I need and I end up going elsewhere to purchase those items anyway. So, why even stop at Staples. Secondly, I purchased an office chair that started to fall apart within months. The pleather began flaking off of the arm rests. I had insurance on the chair and the insurance company sent me a file so that I could download the voucher using my computer. Staples no longer carried the manager's chair or anything like it, online or in their stores. The problem arose when I couldn't get cash so that I could buy a chair that I wanted - their voucher was only good at the Staples store. Basically, I wasn't happy having to spend $250 at their store when I could find items cheaper elsewhere. I asked them to refund me the remainder in cash, but the manager said that he didn't have the authority to do so. So, why make the manager powerless to handle situations such as this. For that reason, I refuse to shop at Staples any more. read more

I used to compare prices before deciding which office supply store to go to, but the service I've received at Napa Staples has won me over. The employees are very well trained, and quick to offer help. The most impressive service I've ever seen was when my mother in-law bought a computer from this store, and she just went on and on about how wonderful "Austin" is. She said he was patient with her, and explained things in a way she could understand. She said she liked him, "even though he has long hair". (eyes rolling) Anyway, she's a very difficult person to make happy, but she had nothing but good to say about Austin. read more

What a sad, unfriendly place. I asked for help from three associates, with one finally pointing me in the direction of the computer kiosk--and asked me to place the order myself!!! When I said I had tried, she finally came over very reluctantly and rudely--when she tried and could place the order, she called the Manager over, who was even more unfriendly and rude. I "apologized" for bothering them and left. read more

I bought a computer from staples Napa the sales guy talked me into a a extended warranty for a $149. He said anything that goes wrong with it gets covered including if it drops. After 2 weeks I take it on and say it wont start up correctly and i have insurance. He said call HP I said you told me to bring it back and you guys would take care of it. He said no call HP. We dont do anything until HP warranty is up. I dont have time to do all this stuff. So I have been waiting for time in the mean time it fell and broke the hinges. Its been a year now and I take it to him and the same Lil liar gave me a number go call saying you have to call them. I call the warranty place and they tell me there going to send me a box. 3 weeks go by no box. I call they say I have to fill out a form and email it to them. I said I dont have a computer that works. So they sent a form. A week later I get a email saying sorry not under warranty. I went to San Raphael staples and the guy there helped me emailed my piece of paper and gave me a number to call. Some staples presidential thing to complain and see what they will do. Just give me back my warranty and know I will never shop in Napa again. Liars read more

Should have gone somewhere else. The girl who works the copy center is rude and unhelpful. There were only two other customers in the entire store (with 3 staff) and she acted like I was putting her out with my order to print out a 300 page manual from a CD. This is my second time using their copy and print services and this employee has served me poorly both times. She is slow and uncommunicative and I get the impression she doesn't like her job. God-forbid you ask her a question. I waited 20 minutes to talk to the manager, all the while watching him being helpful and friendly with the couple he was selling something to. When I shared my complaint, he appeared unconcerned and started to go about his business. I stopped him and asked "is that it?" He said "I'll talk to her. What do you want me to do? Fire her?" I thought, at least act like you care. He made a little huffing sound and glanced at the copy center employee who was hovering close by. I can pretty much guarantee my print order will be wrong tomorrow when I pick it up. It was last time! Staples Corporation should train their employees better and consider that there are lots of people looking for jobs right now due to COVID19. I'm sure there are plenty of people who would be grateful to have a job making copies and providing good customer service. Word to the wise.....Go somewhere else! read more

Open at 8am (bonus!) They have the office stuff I need. Best to check the ads, can be spendy. They have everything you could need for school, work office, home office, etc. They are expensive. There's a reward program you can sign up for, so if you shop for office supplies a lot, I recommend it! Also, CHECK THE ADS! read more

Called yesterday and today and was assured as long as I placed my print order by 2 pm it would be done and ready for pickup by closing time. My order isn't ready, apparently someone called out sick and no one felt the need to call me and tell me my order wouldn't be ready in time. If I was called I could have placed the order to another staples store and still picked up today. Now our nursing pinning ceremony tomorrow will have no programs all thanks to the awful napa staples staff. Big thanks guys. read more

This is the worst place in the universe. I've never seen an entire workforce that was as equally clueless across the board and manager's obviously aren't aware or don't care. Copy machines always effed up. Checking out takes 5x longer than anywhere. On the plus side there's rarely a line, since everyone's learned this is the worst place in the universe. Making a firm resolution to never, ever go there again. read more

I checked the website before I left. I drove here instead of FedEx or OfficeMax because I know what I'm getting - or what I SHOULD be getting. I drove here to scan a document to email, and after authorizing my card and submitting all of the info THEN the machine tells me Email Services are unavailable. The other machine is in use, so I ask the employee if they can assist from there. She says no, only the machines out here can do that. First, this is your, the employee's, opportunity to help your customer find a solution! Secondly, it's hard to believe you can't assist when the same thing happened once at another location and they were able to help. I'm frustrated but hoping the other machine frees up shortly. Especially when I drove all the way here, for this facility. read more

Let me start off with saying the employees here are really nice and make somewhat of an effort to assist customers. I have been trying to get this projector I bought on Amazon to adapt to my MacBook Pro or iPhone for about 3 weeks now , I bought the wrong cable the first time and the second time the right cable would not input the signal into the projector. I came to staples earlier in the day and they helped me figure out the right chord to finally connect my phone to the display. I came back to pay for the chord and they had closed 20 minutes earlier in the day even though the employee and the hours are stated to close at 10:00pm the manager could not help me and he could not sell me the chord. I am extremely sad to say I still cannot use the projector. read more

I called this Staples and was on hold for over 10 mins. I needed to get my cracked iPhone screen replaced and was told that if I got in there "before anyone else comes in" then it would take approximately 20-30 minutes so I drove directly there, which took about 5 minutes. After speaking to a clerk about getting this done he went to go check to make sure they had the screen I needed, came back and said, "ok, I'll put in a work order for this and our tech is now at lunch and will be back in an hour". Clerk on phone could have told me that BEFORE I drove there and wasted my time. This is the third time I've had horrible service at this Staples and will never return again and felt the need to post this review to help others avoid this place. read more

Went in to get some brochures printed. Waited patiently and finally someone noticed. I was quickly told, "sorry we don't print anything smaller that 8 1/2 by 11".....ummmm so basically you guys can do less than any most standard printers??? I'm sorry but the FedEx in Napa will do more than a giant office store!? Don't advertise to be printing station if you can't even print a post card. read more

An absolutely TERRIBLE experience. We were called to come pick up our wedding invitations and when we got there we had to wait for 15 minutes (only had 1 person working in copy & print) while she was on break. NO ONE else said they could help. My fiancé and I were in a rush so we were unable to verify if everything was accurate but we were assured that everything was in order. On top of all of that they were short 16 invitations. Just a sorry and pathetic excuse of an office supply store. PITIFUL! read more

Worst customer service ever. I was looking for some cardstock paper and I asked for help. Instead of checking the computer for inventory to see if they carried the product that I was looking for. I was met with, "No, we don't carry that". Didn't even offer another brand or try to see if the store offered any alternative products. read more

This is a great office store PLUS they now have a US Post Office inside! Perfect for sending last minute holiday gifts, no lines! Ricardo helped me send packages last night and he was friendly, enthusiastic and went above and beyond. I have always received good service. I have had a banner created in about 2 hours and get my office supplies there every month. This Staples is FAR superior to the Napa Office Depot. read more

Staff is friendly, the communication in the copy and print center needs some help. I feel it's a lack of staffing, so much work, so few employees. read more

Stocking non-clearance items in Clearance. Discounted online returns and full price items for which they have no space DO NOT belong in a clearly marked Clearance area--I believe that's called bait and switch. I have no trust in the store or the manager with whom I spoke. No longer a customer of this store. read more