This is very reliable service location for mailing packages. Staff is efficient, consistent and…read morealways eager to make sure your packages are in good hands. Miguel is super helpful and always so courteous. Great services and place is organized. It's quick and efficiently process in comparison to post office.

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

i love the owners & all the magnificent staff @ this ups store!!!!…read more since day one that i have been going to this ups since 2023, the staff have treated me w/such superior, excellence, consideration,, kindness, respect & above & beyond the call of duty!!!! i love them all $ consider this ups store the best of the best!!!!! god bless them all!!!!!

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

Came here for a letter notarization and the ladies working were so warm and friendly. I will be…read morecoming here for all my UPS/FedEx shipping from now on. Really great little business.

I so appreciate the kindness and helpfulness this business shows its customers. The only place I…read morewill do business. The absolute best customer service!!

I had the pleasure of visiting this business today. I received a warm and friendly greeting upon…read moreentry and my time there was very quick, professional and very pleasant. I love to support small local businesses and look forward to working with them in the future. Lovely experience!

Super friendly, and most of all convenient!!!! I stopped in here and I realized it really is a one…read morestop shop. I was dreading possibly having to go to the post office, but luckily Will, and his business do almost everything! Ill be going here from now on. It feels easy and like family.

I came in yesterday morning to ship a tea set to my sister in Oregon…read more The clerk was very helpful with packing the box, she got everything packed and I was out the door within 15 minutes. the whole service was very reasonable too. thank you My sister just called to thank me for the tea set it was delivered today ! It shipped so fast ... so impressed

I went to this UPS store to return a package to Amazon. I asked for 18" of tape to close the box…read more They refused, saying that I had to buy a 200-foot long roll of tape (for $6, the same roll on Amazon is $4) or pay them $2 for the tape I needed. By my calculation, they lost a customer for $0.03 worth of tape.

Went in for passport photos and was pleased by the quick and efficient process. I was able to…read morereview my photos prior to printing, too. Had no idea that can also complete and process your passport application and/or mail it out for you (both at an additional cost). Staff were very friendly and professional.

Got films for my camera. The wife was really friendly. Nothing to complain about but will see how…read morethey do with developing my films.

Angelica was a delight to work with! I needed to find a mobile notary to help with a time-sensitive…read morematter while I was coordinating everything from long distance. She made the entire process easy and stress-free. She was professional, consistent in her communication, and very flexible in working with our schedule. She went above and beyond to make sure everything was handled properly and on time. I highly recommend her services if you need a reliable and responsive mobile notary.

Angelica was incredibly professional, kind, and efficient. She made the entire process quick, easy,…read moreand stress-free. Communication was great, she arrived on time, and everything was handled smoothly from start to finish. Highly recommend!

I had an emergency situation and had to have all of my family's clothes laundered on the fly. The…read morefull service was quick and very thorough. They thoughtfully asked if I needed special detergent and everything was delivered back to me, rebadged and beautifully folded. Thank you for this service!!

Our car broke down in Napa, so we found ourselves short on clothes while waiting for parts for two…read moredays. The Laundry Room was one of the closer laundromats to downtown, and a short Uber ride from our hotel. It was relatively clean and not crowded, however, it did not sell any detergent or laundry products. There was a convenience store across the street that sold everything we needed but in much larger quantities than necessary. Also, the machines do not take credit cards, but there are working coin machines - bring cash. The only troubling issue was that one of the large machines tore three clothing items that got caught in the holes of the inner drum.

Since, as a patron, I unfortunately can't directly respond to the 3 star "anti woke" review by Erin…read moreK, i'll be leaving a response to her review here and just hoping her twitter fingers find it to read: ERIN: Frequent shopper here, and I have to say, your review reads more like a political scorecard than a take on the actual store. Basing a low rating on a snippet of conversation you disagreed with seems a bit off-base and more than a little judgemental, no? Especially when you noted the warm greeting and polite exit. Thrift stores are about community and reuse, not ideological purity tests. The Ark is clean, welcoming, and packed with affordable goodies--who cares if the chit-chat behind the counter doesn't match your specific worldview? If we started judging businesses solely on overheard opinions, we'd all be shopping in echo chambers. Props to the polite team; they've earned my repeat business for the deals, not the discourse.

This place kicks ass! Great stuff comes in all the time! You'll find something good here!read more