They canceled my scheduled appointment but I waited for for over a month the day before. Then, told…read moreme they wouldn't be able to get me out for almost another month. They said that was the next opening. You know, rather than squeezing me in since they were the ones who canceled with less than 24 hour notice. Nope I was just supposed to wait till the next opening. Even though I literally have no glasses. Unconscionable

I just got my new glasses from here and I love them! The woman who helped me pick them out was…read moresuper helpful and set out an assortment of frames for me to try on. She helped me go through them and decide which ones I liked the best. They were all so cute! I always have a hard time picking out glasses but she made it easy for me! The doctor was really nice and very thorough and answered all my questions while I was there too. I'm scheduling my husband and son for eye appointments next. I will definitely be back! Thank you for a great experience!!

Dr Chris and Dr. Rhonda are awesome, as is the entire staff. They are easy to work with in setting…read moreup the appointment, explain what they are doing, and take the time to explain their findings and options. I have had follow up questions and Dr. Chris reached out directly to follow up.

Excellent and efficient staff, Dr'a Bifano and team do a thorough eye exam with the latest…read moreequipment. Would recommend them 100%

Wife had service here in June, they contacted us in OCTOBER that there was an issue with the…read morebilling. Any time you wait to resolve billing issues after 6 months, it becomes very difficult to work with insurance companies and I'm sure they knew that... so they gave themselves 1 month to figure this out. Whatever they asked for (pre-authorization from my wife's PCP) we gave them but they still had an issue because apparently they didn't get what they needed. After I called to try and resolve this matter (and their mistake on extending this timeline so long), whoever I spoke to was super rude and condescending as if I was in the wrong.. "Well did you call back to make sure we received the referral?!" No I didn't, I don't work for you. If they had an issue, don't wait 5 months before saying something. I don't recommend anyone coming here. Super expensive anyways and they have horrible customer service... any other company would admit fault and write off the (less than) $200 fees they were trying to collect. Their doctors are fine, can't really say anything bad about the care. But then if you need contacts or glasses just be ready to pay $$$$ or go elsewhere anyways.

My issues are with Clarkson's "Eye Care Partners Central Billing"…read more - Overcharged for daughter's contact lens fitting ($142.80 should have been $60 copay), - 2 months later (after multiple calls and confirming with insurance that no claim had yet been filed): "Please wait a few more weeks for processing" - I've already waited 2 months (after we were overcharged in the first place). Extremely frustrated. - Also fun that my solution: "refund me the overcharge, and then YOU wait 30-45 days." was somehow "not possible" Our location in Novi, MI was previously Town and Country, never had an issue in the past, optometrists are nice to work with, too bad the corporation behind them sucks.

Before my surgery, I had tests to make sure I was ready for surgery. Then I met Linda Purdy and we…read morepicked Pan Optic. She NEVER SAID that PAN OPTIC IS NOT FOR ME. 8-24-21 I had cataract surgery on my right eye. 8-25-21 Went for a checkup. Dr Tait was examining my eye and something hit my eye and I turned my head away. 9-1-21 Checkup - My eye doesn't better and I was told it will take 3-5 weeks to heal. 9-8-21 Checkup - No improvement. I asked Dr Tait if he thought it was because when something hit my eye. He said no. 9-15-21 no improvement. 9-22-21 Dr Tait said your eye is healed. I had some questions. We would talk about them next time. 10-13-21 Dr Tait said IT IS ALL IN YOUR HEAD I went several eye Dr and I have a macular wrinkle and there is nothing can be done about that. Kathleen Lilly 6-24-2026

Went to the eye center on 9/16/25. Pretty good experience, nice new office, staff friendly, you…read morefill out the paperwork in advance however, there is no need to provide full medical background or hereditary information, this is a eye exam not a physical exam. After the office visit and for anyone new, please do not provide any issues unless absolutely necessary, cause they run with it. Had my exam, the dilation lasted about 6 hours after my visit, I had dr Connolly - he was exceptional in diagnosing my cataracts which to me are not that severe yet. However --- for everyone who has a cataract, their strong recommendation is for surgery and doing it as soon as possible. After our exam and prescriptions were provided, they sent us over to an area to schedule our surgery, unknown to us. We were just looking for information about it. First of all, I have been to 2 other doctor offices for my eyes, none pushed surgery, but this place does, there were people ahead of us and after us. The woman who schedules the surgery was very pushy and that to me is unacceptable. So while the staff was very friendly (with the exception of the woman who schedules the surgery) and the exam was exceptional, I had to lower my rating from a 4 star to a 3 since the surgery part was pushed. We are not getting any surgery at this time.

All the staff are great including the doctors! Everyone is so helpful and nice. I really like their…read moreselection of glasses too.

The Howell Branch of Lansing Opthamology has a very rude and uncaring staff. The doctors are fine,…read morebut the receptionist in particular is VERY rude. She called to cancel appointments for my entire family less than two hours before the appointments. Due to weather they were closing early. Absolutely NO CARE WHATSOEVER for the inconvenience and additional cost to us (as insurance resets to 0 on Jan 1). Absolutely NO CONSIDERATION for trying to work us in later in the week. I was basically told this was my fault for waiting until the end of the year to schedule the appts and accused of having an "adult temper tantrum" when I started to push back on this BS. I would AVOID the Howell branch at all costs.

I really try to support local business when I can, which is what drove me to Suburban Eye Care a…read morefew years ago. I've had a few small problems with them, including pricing issues and communication issues, but I was willing to overlook them. However, the last straw for me was at my most recent eye exam. During some routine tests, the tech sat me in a chair in a darkened room, explained the upcoming test to me, then nonchalantly told me that the test would be an additional $45 charge, without giving me an alternative or the option to reject the test. However, I interrupted her and told her that I wanted to reject the test. The tech then said that I would need to have my eyes dilated if I rejected the test, and I agreed to that. Then, she handed me a form and told me that I needed to read it, as I was sitting in the dark without my contacts in or my eyeglasses on, in order to reject the test and opt for dilation. Later, when we returned to the exam room, I was asked to sign the form, again, without my contacts or glasses. It seems to me that asking a patient to read and sign a consent form without their contacts or glasses, in a dark room, is ethically dubious. It also seems like really shady sales practices to make a test with an additional $45 charge the default, when a no-cost alternative is also available. I don't think I can trust Suburban Eye Care to have my best interest in mind after an experience like this. I sent this feedback to Suburban Eye Care soon after my negative experience and received no response from anybody at the practice, so it seems clear that my concerns are not important to them.

Be aware of this place specifically the vision therapy department, poor communication,…read moreprofessionalism, and questionable intentions - left feeling scammed. The vision therapy manager requested 12k out of pocket costs confirming my insurance would not cover. As soon as I raised concern about cost, they instantly provided a $4k reduction. The vision therapy manage was annoyed with me questioning the cost when come to find out my insurance coverage had never been checked! My insurance company had to reach out to them to get them to even check my insurance. They even called me back to let me know something seemed odd about their conversation with Suburban Eyecare Vision therapy manager. Sharing this experience as I'm honesty at a loss as to why this was such a difficult, confusing experience when it was easily avoidable with a little work - that I ended up doing in having my insurance company contact them. I ended up choosing not to go here given this experience and also after researching this isn't the first time this place has been involved in scams with the owners history of being indicted on many felony charges of writing illegal prescriptions. Avoid this place!

Staff is terrific here and Dr Andy does a great job. I would highly recommend them if you are…read morelooking for an optometrist.

I stopped in to see types of eye glass frames they had. Was greeted warmly and squeezed me into…read moreschedule at that moment. Was very taken back to the great help selecting a pair of frames. One of the front desk receptionist got to work on my insurance that was locked by another eye glass place. I was handed off to an optician that was really great. I appreciated her having my insurance coverage all printed out showing coverage for different options in black in white. Everyone was friendly and warm, was told glasses to arrive 7-10 days. Received in 8 days and fitted right after stepping in door. I am so happy with lenses, glass frames and service.

It's always a pleasure going to the Evolve eye care office. All of the staff are friendly and…read morerespectful. Dr White is very knowledgeable and has been extremely helpful in fitting me with comfortable contact lenses, which had been a challenge in the past due to a cornea condition. I highly recommend this practice

Always a pleasant experience and short wait time. Go there every 3 months for eye plugs for dry…read moreeye. Works great.