I came here for a routine eye exam to get new glasses using my vision insurance, which should have…read moreonly required a $10 copay. Unfortunately, my experience with Dr. Robyn Dragoo was very disappointing. The doctor only asked a quick question about whether I had dry eyes and did not provide any medical treatment. However, they used my Social Security number to bill my medical insurance without my permission and then charged me $119. A simple vision exam was changed to a medical visit that I never agreed to. On top of that, the prescription Dr. Dragoo gave me was incorrect. My new glasses cannot see clearly near or far, so now I need to get another exam somewhere else to fix the issue. Overall, the billing felt misleading, my insurance information was handled in a way that made me uncomfortable, and the prescription itself was inaccurate. I would strongly recommend double-checking your billing and prescription if you plan to come here.

The staff & quality of care is unmatched. They also have a beautiful selection of glasses to choose…read morefrom - I got such a gorgeous pair!

All the staff are great including the doctors! Everyone is so helpful and nice. I really like their…read moreselection of glasses too.

The Howell Branch of Lansing Opthamology has a very rude and uncaring staff. The doctors are fine,…read morebut the receptionist in particular is VERY rude. She called to cancel appointments for my entire family less than two hours before the appointments. Due to weather they were closing early. Absolutely NO CARE WHATSOEVER for the inconvenience and additional cost to us (as insurance resets to 0 on Jan 1). Absolutely NO CONSIDERATION for trying to work us in later in the week. I was basically told this was my fault for waiting until the end of the year to schedule the appts and accused of having an "adult temper tantrum" when I started to push back on this BS. I would AVOID the Howell branch at all costs.

My son and I have been going to this eye doctor office for years. We love everyone there! They…read moreare all very friendly, caring and thorough in everything they do from the eye exam, to fittings, and handling the insurance and any rebates. We highly recommend them. Sincerely, Dawn and Ryan DeLong

Dr Muir is very nice. Staff is very difficult and unfriendly. Small selection of frames…read more Takes several phone calls to place an order for contacts. Forced to pay $7 balance over phone, before they would order. I'm taking my family else where.

I would highly recommend choosing Jeff Hayden as your eye doctor. The entire staff is friendly and…read morehelpful. I recently visited with my son who wears glasses. My son is interested in becoming an eye doctor and asked many questions throughout our visit. The doctor answered every question in a patient and respectful way. I was very impressed! If you are looking for a doctor who listens to you, this is the one.

I have been coming to Vision Care Center for over 10 years. During every visit I have been…read moreimpressed with their professionalism and experience. I was a little reluctant when I made my latest appointment in light of the Coronavirus pandemic; but I really needed new glasses for exercising because I was getting dust and dirt in my eyes which bothered me for days. I can't say enough about the extra steps the staff took to make sure my health and safety were top priority. I called from the parking lot and answered screening questions. Then they took my temperature before I entered the main lobby. Once inside, I saw that the exam rooms were wiped down and disinfected after every patient. Of course, they also helped me choose a fantastic pair of prescription sunglasses for biking and running. Thank you for a great experience!

I have been going to Dr. Clark for approximately 20 years. He performed Lasik surgery on me 18…read moreyears ago and my eyes are still 20/20. Just recently he lifted my eyelids. I was very apprehensive about having it done and waited about 4 years after Dr. Clark recommended it. I didn't think it was a necessary surgery, but I was totally wrong. My peripheral vision was compromised because of droopy eyelids. I am amazed how much I was missing, especially while driving. An added bonus, is I look a little younger. Dr. Clark is very busy, but will take time to answer your questions, but you have to ask. He explains everything very matter of fact and to the point, and will thoroughly explain the procedures. I trust him with my eyes as does my husband, and many friends and as did my mother and father-in-law. Get an early morning appointment, otherwise you may be waiting an hour.

Before my surgery, I had tests to make sure I was ready for surgery. Then I met Linda Purdy and we…read morepicked Pan Optic. She NEVER SAID that PAN OPTIC IS NOT FOR ME. 8-24-21 I had cataract surgery on my right eye. 8-25-21 Went for a checkup. Dr Tait was examining my eye and something hit my eye and I turned my head away. 9-1-21 Checkup - My eye doesn't better and I was told it will take 3-5 weeks to heal. 9-8-21 Checkup - No improvement. I asked Dr Tait if he thought it was because when something hit my eye. He said no. 9-15-21 no improvement. 9-22-21 Dr Tait said your eye is healed. I had some questions. We would talk about them next time. 10-13-21 Dr Tait said IT IS ALL IN YOUR HEAD I went several eye Dr and I have a macular wrinkle and there is nothing can be done about that. Kathleen Lilly 6-24-2026

A few reasons I love Bayview... 1.) Lori is amazing. She…read moreshould teach classes in customer service. She took an amazing amount of time teaching me how to take contacts in and out a few years ago. I am terrified of touch if my eyes and it took forever but she was so nice and incredibly patient. She will also help you pick out glasses that don't make you look like a weirdo which is super hard when you can't really tell what you actually look like without wearing your prescription glasses. 2.) The doctor is really nice and professional and pretty fast. No one wants to read the letters off the chart on the wall but he makes it tolerable. 3.) The office gets you an appointment really fast if you need it. Thanks Bayview!

After cataract surgery, I was struggling These folks did a…read moregreat job for me. I recommend them highly

Very laid back setting. Professional staff…read more Dr. Paveglio is an excellent optometrist who takes the time to explain all the findings of her detailed exam. The staff was a great help in picking out frames after my exam. A great experience from first walking in the door.

Horrible experience. Lenses cut to big for frames. Was told Lenses were to thick for frame, when…read moreboth Lenses started cracking in many spots they admitted that Lenses were cut to big. My bifocals were off and she said was how my eyes sat. In 40 years of wearing glasses I have never had any problems and my eyes are definitely not off set! I left in tears and will NEVER recommend them! Doctor more worried about it costing him $$. Glasses should last more than 10 months before they fall apart. Especially when you pay more than $700.00 cash!

Been a customer for a little over 4 years now. Dr Jacobi and the staff there are very friendly and…read moreas busy as they are remember you. There is a wait sometimes, but I'd rather them take time with each patient like they do and not rush someone thru just to make the next appointment. They are great with kids (even timid ones).

I really try to support local business when I can, which is what drove me to Suburban Eye Care a…read morefew years ago. I've had a few small problems with them, including pricing issues and communication issues, but I was willing to overlook them. However, the last straw for me was at my most recent eye exam. During some routine tests, the tech sat me in a chair in a darkened room, explained the upcoming test to me, then nonchalantly told me that the test would be an additional $45 charge, without giving me an alternative or the option to reject the test. However, I interrupted her and told her that I wanted to reject the test. The tech then said that I would need to have my eyes dilated if I rejected the test, and I agreed to that. Then, she handed me a form and told me that I needed to read it, as I was sitting in the dark without my contacts in or my eyeglasses on, in order to reject the test and opt for dilation. Later, when we returned to the exam room, I was asked to sign the form, again, without my contacts or glasses. It seems to me that asking a patient to read and sign a consent form without their contacts or glasses, in a dark room, is ethically dubious. It also seems like really shady sales practices to make a test with an additional $45 charge the default, when a no-cost alternative is also available. I don't think I can trust Suburban Eye Care to have my best interest in mind after an experience like this. I sent this feedback to Suburban Eye Care soon after my negative experience and received no response from anybody at the practice, so it seems clear that my concerns are not important to them.