A few reasons I love Bayview... 1.) Lori is amazing. She should teach classes in customer service. She took an amazing amount of time teaching me how to take contacts in and out a few years ago. I am terrified of touch if my eyes and it took forever but she was so nice and incredibly patient. She will also help you pick out glasses that don't make you look like a weirdo which is super hard when you can't really tell what you actually look like without wearing your prescription glasses. 2.) The doctor is really nice and professional and pretty fast. No one wants to read the letters off the chart on the wall but he makes it tolerable. 3.) The office gets you an appointment really fast if you need it. Thanks Bayview! read more

After cataract surgery, I was struggling These folks did a great job for me. I recommend them highly read more

Been coming here for years. Very thorough and knowledgeable and very concerned about overall health plus eye health.

First time to Bayview and an excellent experience. My wife and i both received exams and were treated very well. Techs were very helpful in choosing glasses and fitting them. Accepted my insurance and didn't push anything we didn't want. read more

These guys are terrible. I stopped in to see about getting a new frame for my reading glasses. The woman behind the desk stared at me like I was from another planet and said the manager was "out of the office." Then she took one frame off the wall and laid it on the desk and answered the phone. When I walked out of the store 5 minutes later, she was still yakking on the phone. They won't get my business. Don L. read more

I will never go to a chain eye place again after coming here. THOROUGH, friendly and professional care and service is what you can expect here. Dr. Blaize is excellent. I can't believe how much better I see with my new prescription compared to my old one. VERY happy here. read more

Laurie is a pushy salesman who likes to line her pockets with the money of her patients. I asked her about specific products that I wanted to get for my glasses, and even though other places offer them, she said she cannot get them. She got my glasses wrong the first time around. Essilor sucks. Also make sure to check your receipt, she charged for something different than what we talked about. All in all, poor experience. At the end of it when I asked for my money back she didn't even give me my pupillary distance which is one measurement you need in order to take your prescription to another place. Luckily that doesn't change and I had it from previous eye exams. Also don't tell her whether you get reimbursed for your eye work, or else your prices go up by $200 LOL. What a joke of an office. And opticians wonder why they go out of business in favor of corporate chains like Pearle Vision and stuff - with shit business practices and customer service what do you expect?? read more

Very horrific experience!! First off, the doctor is very old and needs to retire! He doesn't remember anything and doesn't write down anything either. During my exam he kept pushing for all these extra tests. I kept saying I didn't want them and he kept telling me I needed to have these tests. I left and got a second opinion. Come to find out, those tests the doctor said I needed are for people in their 60s and I am only 30! Obviously he needs money from the insurance companies. Then I had to go back a week later to pick more trial contacts and he proceeds to give me another exam and tries to dilate my eyes for the second time in a week!! I asked him what he was doing and he says "oh I didn't write anything down and thought I needed to do an exam" I couldn't believe it! I am so glad I asked because it was in the morning and I had to work! Then the very moody technician charged me for a year of contacts before I even had the trials! Please be aware of this doctor and staff!! All they want is money and clearly don't care about helping people! read more

The staff at Bayview is very unprofessional and rude. There are many other eye doctors in Livonia.... find one of them.

Horrible experience. I came here because of the healthgrades review but that was a huge mistake! It took several tries for the doctor to get my prescription right. The older blonde lady with the rednecky accent didn't even want to give me my own prescription so i can compare better deals in other stores. Then when i ordered my glasses, there were always a scratch or flaw on them...the lenses even kept popping out! So they took more than several tries to fix it and they kept implying it was my problem or that i was some perfectionist. Not only this, when i was there couple times this same lady started discussing her bible study crap with a customer which made me incrediblly uncomfortable. This is a place of business, not a freaking church. Other times they were making discriminatory remarks against Muslims with a customer. No wonder, it's Livonia. Not much to expect there! I won't recommend this place ever again! They wasted my time and money on crappy low quality overpriced glasses. read more

Dr Gerry Blaize really strives to take care of his patient needs. He took the time and effort to go over my history listen to my current issues with my contacts, and he suggested a new brand that has worked out perfectly. Gerry also got me hooked up with a pair of glasses which make me look like a boss! My insurance covered most of the deal so it was a huge win for me. read more

Thank you for the refund This review contains facts with no exaggeration on my part. It also will explain the reason for being refunded my charges without my asking. It is meant to let others know what to expect when they make an appointment at Bayview Optical in Livonia, MI. The positive reviews here can only be explained by one person, Lori. She keeps this office going. I've been to this office a number of times, but only recently for myself. We will not be going back. The issues at this office are not from just one bad day, but a chronic series of failures. Dr. Gerald Blaize is an Optometrist who started in 1991, but has noticeably grown apathetic and tired. Having been here before, it is clear to see that this doctor checked out long ago. He is tired and bored. He has become complacent, apathetic and appears to be suffering miserably with the thought of having to ask the same eye exam questions over and over again for the past 26 years. He looks lost as he sleepily stands at the counter waiting to hear what he is to do next. As we sat in the lobby we could overhear him being told that he is WRONG, and he has the WRONG INFORMATION and had the WRONG patient, had the WRONG chart, and that they overbooked and asked if they should accept the patients. It was chaotic. Upon meeting him he did not greet me with a hello or an introduction. He didn't smile or discuss my history at all. When he did speak, I noticed the things he was saying did not pertain to me and told him. Apparently he had mistaken me for another patient. I informed him that I had never had eyeglasses before, yet he never explained any of the tests or procedures to me. He didn't explain what tests he was taking. He didn't explain why he was putting drops into my eyes. He didn't explain A SINGLE THING. However, he did say that I had a cataract in one of my eyes. He was wrong! I went to an Ophthalmologist at U of M a week later and was told "Positively NO sign of cataracts in either eye." Another issue was the girl who took my blood pressure. I am a retired ER nurse. Simply put, the girl who took my blood pressure was preoccupied with someone outside the door and never inflated the cuff past 90mmHg and could not have received an accurate read. Yet, when I asked her the results, she said, "Your blood pressure is 125 over 70." Really? Not possible. In addition, we heard the patient who followed me as he came out of the room from getting "his" pressure checked and said, "Wow. My blood pressure hasn't been this low in 10 years." This could be risky folks. Finally, when I went to get measured for glasses, the girl assigned the job did not understand eyeglass measurements and had to ask Lori to finish for her. I am sorry to have to write such a negative review. However, past visits here have proven that this is the status quo for this office. Lori does the job of three people. She runs everything in the office and scrambles to keep it all together. She is why these reviews are positive. Unfortunately, she cannot replace all the haphazard employees and the main player here, the doctor; who checked out long ago and can no longer be relied upon for friendly or accurate service. You may want to find another location for glasses. However, should you decide to go to this office after reading this review, you'll see for yourself that everything I have said here, is true. Good luck. read more

I love everything about this office. The staff is AMAZING!!! Great frame selection! Great customer service! I've gotten 3 pairs of glasses and contacts from them and always get complimented on my frames. Never had any problems getting an appointment time I needed. I can't say enough good things about this office! read more

I am so impressed with the quality of care and service. I appreciate the atmosphere and the personalities and how they take the time to explain procedures, and help me be informed before making decisions. I have been to too many eye doctors, and have FINALLY found the place i want to be at, so i don't need to go to any other ones from here. I feel like they are partners with me in carting for my vision. read more

The best place to go for eye exam, glasses and excellent customer service. The staff is top notch and Dr. Blaize is an excellent optometrist. Everyone is so warm, friendly and helpful. Lori is so knowledgeable and helpful when picking out glasses. If you want personal service and the best prices come here! Don't go to the chain places, they cannot compare. I tell everyone to come here. read more

This place is awesome! After the Optician I had been going to for 20 years closed their doors, I was without an Optician for my family. Someone recommended Bayview and I am glad they did. I took my 5 year old there and they treated her great. The doctor was friendly and made her feel very comfortable because she was nervous. The office staff was awesome and helped us pick the best frames for her. When it's time for the rest of the family to get their exams, Bayview will be the place we go from now on. read more

Doctor Blaize and the staff at Bayview Optical are great. I've been a patient for about seven years and I've always been happy with the prices and services provided The staff - especially Laurie and Jessica - are always helpful and cheerful, remembering me from year to year. I always get compliments are my glasses as well, which is great! I can't imagine going anywhere else. read more

I have been coming here since I was young and have always been made to feel welcome and cared for. The entire staff is wonderful and very personable. Dr. Blaize is one of the kindest doctors I have ever worked with and is always up to date and informed about eye care. Laurie, the optician, has an amazing ability at helping pick out the perfect pair of glasses to flatter any face. I have a tough time choosing, and she has picked out my past two pairs that ended up being perfect. Dr. Blaize was able to catch/treat a problem in my eyes very early on, and the early treatment will prevent any damage that the issue may cause. I feel that I'm in great hands! Go here, and you will never want to go anywhere else! read more

What a wonderful staff! Dr. Blaze is always willing to answer questions. You never feel rushed or pressured to purchase certain frames or optical plans. An A+ operation! read more

Been coming to see Dr. Blaize for quite a while now, and have never had a problem with getting an appointment or waiting in the office for my appointment. In addition to the great optical care from Dr Blaize, the staff is top notch! No need to have your best friend around for a fashion consult - these ladies will help you look great! Honest feedback and great attention to detail. Despite living far from the office, I will keep coming back for my annual check up as long as I can. read more

Had a great experience here, the staff is great! I took my new glasses in the day after I got them because I noticed they were really crooked, they fixed them for me right then and there and were very friendly and professional. read more

Great experience at Bayview! The staff is very kind and helpful. Furthermore, the eye exam is painless and professional. I highly recommend Bayview Optical!! read more

I have tried the "Mall" shops for both exams and glasses and every time I have to go back and see Dr Blaze at Bayview. I have bought glasses from Bayview and can not recommend their customer service enough. They have always gone above and beyond for my optical needs. A must see in Livonia. read more

Nice folks. Took care of me right away. Addressed my concerns with my current glass. Really happy with the selection of glasses. Found two pairs that were exactly what I was looking for. read more

Helpful and patient professionals! My grandfather was an eye doctor, and I've never been happy with my prescription from any other place until I found Bayview. I am also very difficult to get eye drops in, and doctor Blaize was able to do it quickly. The other staff are friendly and very helpful picking out glasses. read more

Excellent customer service and very thorough exams. I highly recommend Bayview Optical for anyone looking for an eye doctor or thinking of switching from a previous provider. They even accepted my eye insurance that most places do not! read more

BE AWARE, they tried to Upsell on everything they offered. They swayed me into Progessive lenses that I really didn't want, and guess what, they were not covered by my VSP plan. That was not by chance. They didn't even offer me the frames that were 100% covered by my plan, they gave me several options of $200 frames. I had to ask for the frames covered by my plan. The frame covered by my plan was EXACTLY like the frames they were trying to sell me for $200 out of my pocket. I could go on and on. My advice, stay away. I won't be going back. read more

If you want to be treated without respect and waste your time and money, then this is the place for you. The staff is unprofessional, including the "doctor". Additionally, in my opinion, the office was not as clean as it should be. read more

Wrote an incorrect prescription for eyedrops. Need to make another trip to the pharmacy after this mistake is fixed on your end.

Outstanding customer service. Took care of a family of five that had not seen (no pun intended) an eye Dr. in years. Dr. Blaze was extremely thorough with his exams and was very nice and explained the eye, cones, pressures, etc in easy to understand terms. Lorie does a great job fitting you for glasses and has a great eye for what looks good. They have an extremely large selection of frames. I could not be happier with the service I received. Very quick turnaround on the glasses too. Thank you! read more

Bayview Optical has provided me and my family vision care for the past few years, their staff is always courteous and ready to help me make the best selection of glasses that fit my needs and tastes.They never try to upsell you on anything rather they work around your own budget.Appointments with Dr.Blaize are offered at flexible and convenient times for patients and their children.Bayview optical has consistent great service and will continue to be my vision care provider for many more years to come. read more

I took my children, ages 3 and 6, to this eye doctor, and I was not impressed. We had to wait for a long time, even though there was only 1 other patient in the office. And once we were in the room, the doctor did the exam without explaining to my children what he was doing or why. My 3 year old, who they said might be too young for their exam but they did it anyways, had a hard time following his directions to look in certain places without moving her head, and the doctor seemed to become frustrated with her. I wish they would have just referred her to a pediatric eye doctor for a more complete exam. But now she'll have to wait another year, since insurance only pays for one exam a year. When it came time for their eyes to be dilated, they just did it without asking my permission or telling me what was going on. And when we were told they'd bring my son a drink of water after getting the dilation drops, which he hates, they didn't. After seeing all of the great reviews online, I was very disappointed in the doctor and the service we received here. We will not be going back! read more

Dr. Blaze and his team are very professional and personable. I was looking for a neighborhood optometrist and I'm confident that I have found it! read more