So, I would like to preface this by admitting that I am not a regular customer of Galper eye…read morecenter, nonetheless I believe that they are deserving of a 5 star review for simply being so accommodating. Since I purchased my glasses at pearl vision in Ferndale, they have been crooked on my face. Despite regular visits to them I just gave up going, since they were unable to adjust my glasses. Galper eye center is close to my work in Novi, so I stopped in to see if they could adjust my glasses. Bruce fixed my glasses in less than 5 minutes and didn't charge me a penny. I've had glasses my entire life and it truly is a skill to adjust frames to my liking. I won't need glasses for a while, but I think their service and kindness is deserving of a mention. When the time comes for new glasses or contacts, I will be sure to visit them.

eye exam was good execution and service are very poor. definitely go somewhere else for glassesread more

I came here today for an eye exam, it was my first time here but it's where my husband goes and he…read morerecommends it. I used to see an ophthalmologist in Birmingham, but our insurance doesn't cover it and it's a little bit far of a drive now for me anyways. I have a condition where my eyes are cone-shaped; because of that, Visionworks recommended me going to a specialist. If I constantly have to go to this place and the specialist, I probably will not go to this place, but we'll see. I thought the eye exam was thorough and well done. Our insurance covers $300 for frames so I ordered some new glasses, my current ones are probably five years old or older so I definitely need a new pair. I was already in the area so I arrived for my appointment a bit early. My husband arrived five or 10 minutes late one time and they turned him away so be aware that they are pretty punctual. My guess is because I think they just have the one doctor for eye exams. They had a nice selection of glasses as well, if you're looking to get new glasses. I would return to this location, but I will admit I missed my old ophthalmologist and the nice waiting room, etc.

A year ago, my review would have been 5 star…read more My wife and I had both been patients / customers for the most recent 4 years. But just today I had the worst customer service experience I've ever had from a health care provider. Apparently, this branch of Visionworks has undergone a total personnel turnover. The previous office staff used to be extremely helpful and the former optometrist there, Dr. Lavine was the most thorough diagnostician I've encountered in almost 60 years of wearing glasses. I made an appointment with the new doctor but left before seeing her because the current office staff is not only incompetent, they are cavalier about customer service. If they aren't interested in making things convenient and pleasant for a repeat customer, I will take my business elsewhere.

I have been going to the Galper Eye Center for 4 years and am very impressed with the quality of…read moreproducts that they have. Their service is better than the big name stores. For example, when I walk in the door I am greeted by name. They are knowledgeable with their products and allow their customers and visitors to look at the products (they are not in a locked case). I have referred several individuals to the Galper Eye Center. In addition, Bruce Meyers provides information about all the services they perform. His specialty is providing Vision Therapy for students who may not do well in school if they are having problems seeing in the classroom. I highly recommend the Galper Eye Center to everyone!

From the owner: Providing quality vision care to the Novi community is our number one priority at Galper Eye…read moreCenter. Our office has one very knowledgeable doctor and 4 friendly staff members dedicated to fulfilling all of your eye care needs including: Thorough eye exams Lasik Consultations Glasses and designer frames eye-related disease treatment Vision Therapy and all types of contact lenses. Galper Eye Center offers a large selection of designer frames, including ProDesign, OGI Eyewear, Ziggy, Vera Bradley, Oakley, Casanova, Maui Jim, Taxi, Jean Reno, Stratus, Joseph Abboud, Bebe, and many more! Please "like" Galper Eye Center on Facebook for the latest updates and exclusive content!

Dr. Kashat was so personable and took the time to answer all my questions. He is very knowledgeable…read moreand was comforting in what was going with my eyes. I was pretty nervous! There was no doubt I was in good hands. His clinic has state of the art equipment. His entire staff is so friendly and accommodating. Finding good quality care is hard to find these days. I would never hesitate to refer anyone to Beck Eyecare. A new patient! Janet Censoni

I had my eye exam today and it was a wonderful experience! The entire staff and Dr. Kashat are…read moreawesome! Shout out to Peter Johnson at the front desk! They're all very helpful, friendly and knowledgeable. I only live a half a mile from there and sadly never noticed it before. I wish I had noticed it much sooner. I very much highly recommend them!!!

Excellent experience with all individuals I worked with. Quick turn around with glasses and…read morecontacts orders.

It's new and clean place. All staff are very polite and attentive. A gentleman who helped my…read moredaughter choose eye glasses are very nice and upbeat. This is one of best place to shop eye glasses and prices are very fair. I definitely come back here and this place is our favorite store to shop.

Wife had service here in June, they contacted us in OCTOBER that there was an issue with the…read morebilling. Any time you wait to resolve billing issues after 6 months, it becomes very difficult to work with insurance companies and I'm sure they knew that... so they gave themselves 1 month to figure this out. Whatever they asked for (pre-authorization from my wife's PCP) we gave them but they still had an issue because apparently they didn't get what they needed. After I called to try and resolve this matter (and their mistake on extending this timeline so long), whoever I spoke to was super rude and condescending as if I was in the wrong.. "Well did you call back to make sure we received the referral?!" No I didn't, I don't work for you. If they had an issue, don't wait 5 months before saying something. I don't recommend anyone coming here. Super expensive anyways and they have horrible customer service... any other company would admit fault and write off the (less than) $200 fees they were trying to collect. Their doctors are fine, can't really say anything bad about the care. But then if you need contacts or glasses just be ready to pay $$$$ or go elsewhere anyways.

My issues are with Clarkson's "Eye Care Partners Central Billing"…read more - Overcharged for daughter's contact lens fitting ($142.80 should have been $60 copay), - 2 months later (after multiple calls and confirming with insurance that no claim had yet been filed): "Please wait a few more weeks for processing" - I've already waited 2 months (after we were overcharged in the first place). Extremely frustrated. - Also fun that my solution: "refund me the overcharge, and then YOU wait 30-45 days." was somehow "not possible" Our location in Novi, MI was previously Town and Country, never had an issue in the past, optometrists are nice to work with, too bad the corporation behind them sucks.

I needed a super last-minute eye exam because my eyes felt heavy and I just wanted to make sure…read moreeverything was OK. I worked with Bayda and May there and both were extremely helpful. I really enjoyed chatting with Bayda too, she helped me make an appointment for the next day, which is pretty awesome considering the holidays are about to start. Dr. Habib was fantastic. Super helpful. She spent time explaining everything to me and definitely 10 out of 10 as far as experience and service goes.

My experience was great. The man found what I wanted. Explained everything perfectly. My glasses…read morecame in earlier than expected. He remembered me from the order day. I told him I would walk around the mall and see if the glasses needed and adjustment before I left and he said come back will be here all day if you need anything. This place has more Oakley glasses for sale than the Oakley store and more choices. The Oakley store only offers their glasses certain ways and it doesn't matter what the customer wants. LensCrafters offers all the same glasses and more any way you want to have them made. It's not even worth going to see their choices because LensCrafters has more to look at. They just must sell more glasses than even the Oakley store. But if you want to be extra cool and be seen buying your glasses in the Oakley store that's definitely the place for you.

while experience in store was fine (glasses a bit expensive). The service after the sale poor. I…read moreasked to be notified when the 3 pairs were all in. Got 3 email over 4 days and one said they returned a pair witho ask me. Said they "expedite the replacement. Which when asked was another 14 days. They then requested I return the glasses I never received. Canceled all orderer. If you like aggravation shop here.

Nice friendly service. Only issue for me is they only deal with their own frames. You cannot bring…read moreyour old frames. Prices are super reasonable.

Horrible service. They made my wife's glasses incorrect the first time and had to send them back…read more They were very nice before we paid. Once we paid and discovered that the progressive lenses were to low the staffs attitude turned to just that attitude. Next time Costco optical it will be us.

had broken my glasses and scheduled an appointment at livonia office. The night before the…read moreappointment, I recieved a call stating the the optometrist would not be in and I needed to reschedule. The next appointment I could get at Livonia office would be in two weeks. I contacted the Novi office and was able to get in that Wednesday. During the appointment, I requested that my glasses be rushed and I was willing to pay extra. I was told it was not necessary because my glasses would be in within one week. My husband had an appointment in Livonia on Friday. He recieved his glasses within one week. I am still waiting for a "rush" job now over two weeks. I keep being told "oh they have been shipped and I will get a call mostly likely tonight" for the last 5 days. I will go back to Henry Ford Optimeyes in the future. Update: As of Monday, day. #19. I had not recieved my glasses. I have since cancelled the order.