I came here shopping around for glasses frames. I walked in and was surprised with how many people…read morewere in there. Many of the employees were assisting customers so I just took the liberty to start trying on different glasses in the mirror. After about 10 minutes or so I did find a free employee to ask about pricing and such. He was helpful, assisted me with other frame suggestions,and provided me with all the information I needed. Their prices are quite reasonable as well which I really did like.

I moved 40 minutes away from Westland, MI. I returned to this "super store" after 3 years to learn…read morethey closed their on site lab. Instead of taking a day to get new lenses placed into my existing frames it will now take 2 to 3 weeks. I struggle to understand how this benefits the customer. After all, isn't that the purpose of any retail business, to serve the best interest of the customer?

After cataract surgery, I was struggling These folks did a…read moregreat job for me. I recommend them highly

Been coming here for years. Very thorough and knowledgeable and very concerned about overall health…read moreplus eye health.

Always a great experience. No nonsense Dr. and staff. I have been seeing Dr. Carney for at least…read more15 years, originally in Dr. Yu's office in Dearborn until I moved closer to his Plymouth office. I have never been pressured into classes or items that I didn't want. I never want the latest fads and the staff always helps me pick out the most flattering lenses for whatever style I want. Do make sure you ask about prices and coverage, per your insurance before selecting. They are always more than happy to work with me and my budget, which has varied over the years. They are not mind readers. To the reviewer who didn't want their eyes dilated and has been wearing glasses her whole life, if you have sunglasses or transitions, you can drive home with dilated eyes. I found that strange that someone who has been getting her eyes checked her whole life would not know that, and not know that you get your eyes dilated during an exam. Or not know to bring sunglasses to her eye appt. Also, could ask for disposable sunglasses you can slip over your glasses, I'm sure they have them. Just weird.

Best Dr and Staff in town! They listened to my issues, ran all the necessary tests and then helped…read moreme pick out the frames for my new glasses. They asked me how I will be using them (work/play etc) and made great suggestions. I really appreciated how well I was treated and not rushed and felt like they truly care about me as a patient and a person!

I've been coming here for years and they always have a wide variety of frames for glasses…read more I recently called due to an unexpected eye issue and they got me right in the next day. Their quality of care was so appreciated! It's a bit scary to have something affect your vision and they ran specific tests and added one in that brought the issue into much clearer view. Then they set me up with a retina doctor for follow up. The quality of care from Dr. Houjaij was top notch. I can't rave enough. I highly recommend this location for eye care needs!

They made my first experience needing glasses fantastic. Beautiful office with excellent technology…read moreand wonderful people!

I really try to support local business when I can, which is what drove me to Suburban Eye Care a…read morefew years ago. I've had a few small problems with them, including pricing issues and communication issues, but I was willing to overlook them. However, the last straw for me was at my most recent eye exam. During some routine tests, the tech sat me in a chair in a darkened room, explained the upcoming test to me, then nonchalantly told me that the test would be an additional $45 charge, without giving me an alternative or the option to reject the test. However, I interrupted her and told her that I wanted to reject the test. The tech then said that I would need to have my eyes dilated if I rejected the test, and I agreed to that. Then, she handed me a form and told me that I needed to read it, as I was sitting in the dark without my contacts in or my eyeglasses on, in order to reject the test and opt for dilation. Later, when we returned to the exam room, I was asked to sign the form, again, without my contacts or glasses. It seems to me that asking a patient to read and sign a consent form without their contacts or glasses, in a dark room, is ethically dubious. It also seems like really shady sales practices to make a test with an additional $45 charge the default, when a no-cost alternative is also available. I don't think I can trust Suburban Eye Care to have my best interest in mind after an experience like this. I sent this feedback to Suburban Eye Care soon after my negative experience and received no response from anybody at the practice, so it seems clear that my concerns are not important to them.

Be aware of this place specifically the vision therapy department, poor communication,…read moreprofessionalism, and questionable intentions - left feeling scammed. The vision therapy manager requested 12k out of pocket costs confirming my insurance would not cover. As soon as I raised concern about cost, they instantly provided a $4k reduction. The vision therapy manage was annoyed with me questioning the cost when come to find out my insurance coverage had never been checked! My insurance company had to reach out to them to get them to even check my insurance. They even called me back to let me know something seemed odd about their conversation with Suburban Eyecare Vision therapy manager. Sharing this experience as I'm honesty at a loss as to why this was such a difficult, confusing experience when it was easily avoidable with a little work - that I ended up doing in having my insurance company contact them. I ended up choosing not to go here given this experience and also after researching this isn't the first time this place has been involved in scams with the owners history of being indicted on many felony charges of writing illegal prescriptions. Avoid this place!

Everyone there is kind and helpful Most importantly, the…read moredoctor does all of the tests you don't have different people doing tests and then you see the doctor . He does the testing himself and then shows you and speaks to you about it. I highly recommend going here as opposed to LensCrafters or anywhere else. They work with your insurance and give you the best deals possible. They also have a great selection in glasses.

Dr. Bloch is the most competent optometrist I've worked with. I've been very impressed with the…read morecare that I've received from all the staff.

Wife had service here in June, they contacted us in OCTOBER that there was an issue with the…read morebilling. Any time you wait to resolve billing issues after 6 months, it becomes very difficult to work with insurance companies and I'm sure they knew that... so they gave themselves 1 month to figure this out. Whatever they asked for (pre-authorization from my wife's PCP) we gave them but they still had an issue because apparently they didn't get what they needed. After I called to try and resolve this matter (and their mistake on extending this timeline so long), whoever I spoke to was super rude and condescending as if I was in the wrong.. "Well did you call back to make sure we received the referral?!" No I didn't, I don't work for you. If they had an issue, don't wait 5 months before saying something. I don't recommend anyone coming here. Super expensive anyways and they have horrible customer service... any other company would admit fault and write off the (less than) $200 fees they were trying to collect. Their doctors are fine, can't really say anything bad about the care. But then if you need contacts or glasses just be ready to pay $$$$ or go elsewhere anyways.

My issues are with Clarkson's "Eye Care Partners Central Billing"…read more - Overcharged for daughter's contact lens fitting ($142.80 should have been $60 copay), - 2 months later (after multiple calls and confirming with insurance that no claim had yet been filed): "Please wait a few more weeks for processing" - I've already waited 2 months (after we were overcharged in the first place). Extremely frustrated. - Also fun that my solution: "refund me the overcharge, and then YOU wait 30-45 days." was somehow "not possible" Our location in Novi, MI was previously Town and Country, never had an issue in the past, optometrists are nice to work with, too bad the corporation behind them sucks.

Excellent Service! Great Team! I am amazed everyday the difference in my sight from 3 years ago to…read moretoday. All the Best!

If you're looking for a great eye doctor, Mary J. Elnick…read moreM.D. & her Surgical coordinator Nicole Mclane is for you! I had both eyes done / cataracts in June 2023. Their professional services and customer service is the highest quality, five star. I should know I ran a customer service center. Before surgery I couldn't see the cursor on the computer screen. Right after surgery I shot my age 77 at Golf 3x, my eyesight is now 20/20 and I forgot how cute I am. I told Doc I wish I had 100 eyes I enjoyed the whole process so much. The Ascension Providence Hospital Novi, staff where nothing but exceptional. So do your beautiful eyes a favor and call 248-380-8280 and start the process of seeing great again. A grateful Vietnam Veteran Patient.