Dr. Wadowski is fantastic. I have been with him for over 10 years as a patient and so is my mom…read more He just performed her cataract surgery. He is extremely thorough and cares about his work and his patients.

First and foremost, I am blind in one eye so I take my eye appointments seriously. I had been…read moreseeing Dr. Dhaliwal but a few months ago he was booked and I needed to be seen as I thought I may have a detached retina which needs to be addressed asap. The office got me in with another doctor which was fine. I am currently having some issues and called two weeks ago to see Dr. Dhaliwal. The staff never informed me that I needed a new global referral to see him. I drove 40 minutes and arrived at my appointment this morning and the office staff told me I owe $100 upon which I said my deductible and out of pocket expenses have been met for the year so I don't owe anything. The girl behind the desk said I need a global referral and I said nobody mentioned that when I booked the appointment as I would have made a call to my primary - not a big problem. The girl said just write a check and I said I will not!!! Then the brilliant side-kick stated that the girl did inform me that I needed a referral as they always do that. I said, "Really. Who was it that booked the appt and informed me of the need for a referral. She said, "I don't know but I know you were informed!!!!!" I was not informed. Why would I drive forty minutes with no referral when getting a referral is just making a call to my primary physician? The staff is rude and uniformed as well as unwilling to accomodate when they screw up. Dr Dhaliwal stuck his head out and asked what's going on and could have said it was an error on their part and waive the hundred dollars. Instead he said I should reschedule and get the referral to see him in spite of the fact that I have an active referral but addressed to his partner's name. SAME OFFICE AND ACTIVE REFERRAL!!!! I told them I drove forty minutes just to not be seen or to have to pay an office visit when my deductible is met!!! I walked out and will not return. Uneducated and ignorant as well as rude is all I can say about the office staff. NO WONDER THEY ONLY HAVE TWO AND A HALF STARS. I will get a referral to an office and doctor that has five stars.

I have seen couple of doctors at their Novi facility. Dont have any particular issues with doctor's…read morethere but only when you can pass through the complexities of their office management personnel. Right from the appointment confirmation to billing everything is an issue. Everyone hides behind some obscure policy in the document to charge extra fees (including rescheduling). I understand appointment scheduling can be challenging but at the same time they could be considerate. Doctors cancel and reschedule citing emergencies all the time but can't patients allowed to sometimes? Last time I was there, the doctor arrived almost 60-75min late citing an eye surgery. I understood there can be emergencies. So do regular people...Anyways, just want to share my experience and be very careful while making/changing/cancelling an appointment. Office staff are very inconsiderate and rude!!

Dr. Zelenak was great. I felt I had the best eye exam in years as he explained my situation in…read moredetail reassuring me that I had no current problems. I originally went to Dr. Z for a second opinion as to whether I needed the eye treatments recommended by another physician. This resulted in my canceling these treatments. His staff is just as knowledgeable & relaxed as he is. The facility is clean, beautiful & welcoming. I highly recommend Dr. Zelenak & his staff.

From the owner: Dr. Jonathan Zelenak is a cataract surgery specialist in Novi, MI, serving patients throughout…read moreNovi, Northville, Wixom, Walled Lake, Commerce Township, West Bloomfield, and Metro Detroit. Cataract surgeon Dr. Zelenak specializes in custom cataract surgery with premium intraocular lens implants, including Toric lenses for astigmatism and multifocal lenses designed to improve near and distance vision. Our Novi eye care practice also offers laser floater treatment using safe, in-office technology. We also provide comprehensive eye care including treatment for glaucoma, macular degeneration, diabetic eye disease, and dry eye, as well as complete eye exams. At Zelenak Eye, you can feel confident that your eyes are in good hands, call us today!

I started seeing light orbits and floaters in my eye--knowing these can be early signs of a torn…read moreretina, I called the Kellogg Eye Center, even though I wasn't an established patient and it was a holiday weekend. After speaking with the receptionist, I was amazed to receive a call back within 15 minutes from Dr. West, the specialist on call. She was incredibly kind, thorough, and compassionate. After listening to my symptoms, she made the decision to bring me in for an exam within two hours as we live two hours away. Despite her already full schedule, she fit me in and performed a careful, detailed examination. I couldn't be more grateful. Dr. West went above and beyond when she didn't have to, and she also made sure I was scheduled for a follow-up to continue monitoring things. Her care and professionalism gave me peace of mind during a very stressful time. I'm truly thankful.

I started seeing light orbits and floaters in my eye, knowing these can be early signs of a torn…read moreretina, I called the Kellogg Eye Center, even though I wasn't an established patient and it was a day before a holiday weekend. After speaking with the receptionist, I was amazed to receive a call back within 15 minutes from Dr. West, the specialist on call. She was incredibly kind, thorough, and compassionate. After listening to my symptoms, she made the decision to bring me in for an exam 2 hours later. Despite her already full schedule, she fit me in and performed a careful, detailed examination. I couldn't be more grateful. Dr. West went above and beyond when she didn't have to, and she also made sure I was scheduled for a follow-up to continue monitoring things. Her care and professionalism gave me peace of mind during a very stressful time. I'm truly thankful.

Two times i clicked on their website that i wanted to make an appointment, gave all my information…read moreand then just never heard back. Unfortunately, lazy and stupid staff, even at medical offices is not uncommon. They just dont seem to care about their job.

Staff is disorganized, uncooperative or perhaps just plain lazy. Numerous attempts to get an early…read moreappointment were answered with 'we can get you in at 2, or 3'. Then I said I'll just have to find another doctor, and ended the call. They called back within minutes offering an appointment around noon. Maybe they just wanted a long lunch, so they didn't offer that appointment initially. I should have just declined the offer, and found another doctor. Once at the appointment, we talked about an optical event that occurred, and he was ready to conclude the visit - no eye exam. I had to stop him and say 'Wait a minute, what about my eye exam? It's been 2 years.' They just don't seem to think; maybe they just don't care. I won't be back. Ever.

I have been seeing Dr Howard and Dr Todd ever since they took over the practice from Dr. Solomon…read more These are the only Drs. I trust my vision to. They are very professional and caring. They are busy and you may wait a bit, but that is because they care and give each patient the attention and time they deserve. If you need an opthamologist these gentlemen are the ones to see. P.s my billing has always been straight forward and in accordance with my medical coverage.

Be prepared to wait at least an hour to see the doctor and then be informed that they have 2 hour…read moretime slots. I have an appointment at 830 am and 50 minutes later was told that the doctor is on his way....driving. This has been happening for the last 3 years. They do not honor your time at all.

I came here today for an eye exam, it was my first time here but it's where my husband goes and he…read morerecommends it. I used to see an ophthalmologist in Birmingham, but our insurance doesn't cover it and it's a little bit far of a drive now for me anyways. I have a condition where my eyes are cone-shaped; because of that, Visionworks recommended me going to a specialist. If I constantly have to go to this place and the specialist, I probably will not go to this place, but we'll see. I thought the eye exam was thorough and well done. Our insurance covers $300 for frames so I ordered some new glasses, my current ones are probably five years old or older so I definitely need a new pair. I was already in the area so I arrived for my appointment a bit early. My husband arrived five or 10 minutes late one time and they turned him away so be aware that they are pretty punctual. My guess is because I think they just have the one doctor for eye exams. They had a nice selection of glasses as well, if you're looking to get new glasses. I would return to this location, but I will admit I missed my old ophthalmologist and the nice waiting room, etc.

A year ago, my review would have been 5 star…read more My wife and I had both been patients / customers for the most recent 4 years. But just today I had the worst customer service experience I've ever had from a health care provider. Apparently, this branch of Visionworks has undergone a total personnel turnover. The previous office staff used to be extremely helpful and the former optometrist there, Dr. Lavine was the most thorough diagnostician I've encountered in almost 60 years of wearing glasses. I made an appointment with the new doctor but left before seeing her because the current office staff is not only incompetent, they are cavalier about customer service. If they aren't interested in making things convenient and pleasant for a repeat customer, I will take my business elsewhere.