We had the best experience. Jim Harper did not steer us wrong. The owner Marianna, was the most pleasant person very helpful and friendly. Dean, what can I say it was Love at first sight. Helpful, friendly truthful, and patient. Faith helped check me out and checked the insurance. She took her time and was great. You all should be very proud of yourselves. It is very hard to go to a business that is as good as you are. It's a little ways from where we live but it was totally worth it. See you soon. read more

So I came here a couple times to try on glasses frames. Let me tell you..... Dean is a star! The moment I opened the door, he was so happy to get me started. I soon found out that Dean is a personal stylist there and he does a fantastic job connecting with people and helping them find the perfect pair of glasses. You can really tell he enjoys his job! The African American woman, hands down love her! She's down to earth, funny, personable, and also connects to customers very well. The manager, shes lovely and very welcoming too. The only odd ball of the group is Alan, one of the opticians. He's one of those "one of these things is not like the other". They sat me down with him so he could input my info, and it was like talking to an automation machine. To be honest, it doesn't seem like he fits with the culture there. I'm asking him questions about what my vision insurance covers and he's giving non detailed answers and kept asking if I wanted to finalize and purchase. Almost like he didn't want to be there and trying to end the conversation. Major turn off. I was so happy when I walked away from his table. Nobody wants to deal with that negative space. One bad apple shouldn't ruin the overall bushel so I'm going to keep the 5 stars listed because everybody else was amazing and really made me enjoy my glasses hunting experience. read more

So, let's start off being treated like family when coming into any establishment is a major plus Marianna (Owner) is such a hands on boss, working the floor as her customers are being assisted. Faith was my optician and she wasn't anything less than Phenomenal especially with her recommendations. Dean helped assist as my optician helped get me out in a timely fashion. The Direct optical team (Marianna, Mar, Faith, Dean and Alan ) were all such a delight that I left out knowing everyone's name. lol The Dr was great as well and very knowledgeable (we had a great conversation) Love this Place read more

Direct Optical Optique - Optometrists Near Me - Canton, Michigan

All the ladies at the west Bloomfield location are so nice, very knowledgeable about all the glasses, my exam went very smooth and Natalia is very helpful, they all have great customer service! Would definitely recommend 10/10 read more

Direct Optical Optique - Cartier glasses - Optometrists Near Me - Canton, Michigan

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I love this location and the great selections. I went in today to take a look at the designer frames "Trunk Show" selections. They also get new designer frames in almost weekly! You will most likely find 1, 2, 3 or more frames you love. The people are extremely friendly and helpful. Mariana goes above & beyond to ensure the customer is pleased with their purchase and experience. I personally had a situation where the insurance provider (VSP) damaged the frames I purchased when it was sent to VSP to create the lenses and put them in the designer frames I purchased. Mariana contacted VSP, elevated the issue, demanded they reimburse the cost of the frame, and requested they send her the pre-cut prescription so Direct Optique could cut and insert the lenses into the new replacement designer frames I selected to replace the frame VSP damaged. I was and still am extremely pleased with my purchases and experience. And will continue to refer family, friends, and even strangers. read more

Direct Optical Optique - Exterior - Optometrists Near Me - Canton, Michigan

Alex was a huge help to me! She put up with finding me the right frames for quite some time and I appreciate it. I think they look very nice and I will definitely be back to shop for the Cartier's I originally wanted soon. read more

I'm not local to the area and I work a lot so I needed a vision center close to where I work but most importantly had a nice selection of frames. I googled places near by and stumbled upon Direct Optical Optique of Canton. The reviews were great and reviews stated they had a good selection. I called and was able to get in the next day! Upon arrival I was greeted right away and was taken back with the amount of frames they had to choose from. Def frame heaven!!! Besides the amount of frames to choose from the staff and owner were absolutely amazing and so incredibly nice. From the doctor to the owner to Faith who helped me pick some amazing frames all were above and beyond! I would HIGHLY recommend this center to everyone! read more

west bloomfield location - The selection here is absolutely fantastic with a large variety. I was especially impressed with the staff and their patience, friendliness and professionalism. Literally, I'm going to refer Mariana and her staff to every person I know that wears glasses and/or contacts. Im so glad I found this business. read more

I gave the 2 stars to the staff who work here because they are very kind but the doctor here has a very nasty and rude attitude. I have literally been going here since highschool. About 16+ years as a patient there. There have been several new doctors and she is always combative for no reason at all. I tried to give her a chance but this is the third year and she makes me not want to ever come back. I literally got my eye exam and then cancelled the contact lenses trials hours later. She always says she will order my trials every time but never does. She told me my vision is WORSE than better after saying throughout the session it got better. I have never had an issue with any doctor until her. I will not be returning. She always has something slick to say to me. Idk if she has anything against black woman but I won't be back. I never leave reviews even in the worse of customer service but this needs to be known. read more

Excellent service from Alan, and a very good selection of frames.

I've been a customer here for about 4 yrs now and I constantly feel like I've been overcharged. I was just charged $215 out of pocket, and the total was $405 before insurance, to have my lenses replaced. I looked up the average price online and it said $100. I paid for blue light protection and was seeing blue dots from headlights while driving. I was never told this would happen bc had I known I would've never chose that option. I was told it was only $20 extra but come to find out it was $179. And of course I will not be refunded. They gave me lenses w/o it and are keeping my money. I'm done with them. Go here if you want to be overcharged. The doctor is not very friendly either and she made me wait over 15 minutes bc she was chatting; unprofessional. read more

The employees here were so nice to me and to us! They had loads of patience because I could not make up my mind! I even got to talk with Dr McKenzie and she even tried to help me make a choice! She's so nice and very pleasant! She really tried to help and didn't complain when I was taking too long to choose! She even walked out with us chatting! I really liked her a lot! Also the one employee with dark hair and cute glasses, African American young woman truly helped me a lot too! She had the patience of a saint! She let me look and she was not "pushy" in the least ! The only reason that I didn't get glasses there, is because they were just too expensive even as much as I loved them! But they were great to me and I'd definitely will check back again next time I need glasses! I really liked Dr McKenzie and would really like to go to her for eye care! read more

So this building specifically is so modern and unique and big and spacious, very nice. I like how they have candles lit.The staff are overly super nice and friendly people who are really helpful. I came to get my eyes checked out because I was having problems. When it was time for me to pick out some frames I literally didn't even have to move an inch. At least 3 staff members were giving me tons and tons to try on as well as giving me their opinions. Overall my experience here was pretty great. My Problem: I am a young college student who still isn't sure how these type of things work as well as not working with a lot of money going into this. As soon as I got home and showed my parents my new glasses & how much I paid for them, my parents Informed me we have great insurance and it gives us so much to spend and if we choose a more expensive pair then we have to pay the difference. I felt taken advantage of by the staff and feel as if I should have been informed how much my insurance would have covered & how much I was working with. Then I starting thinking these people probably work off commission & its probably why THEY were the ones bringing me all the glasses out of Tiffany & Tom Ford & wherever else. Instead of having me search the store on my own. It's a shame they are all such nice people but still I feel taken advantage of by being young & not knowing much read more

Direct Optical Optique - Optometrists Near Me - Canton, Michigan

I visited the west Bloomfield store and had a wonderful experience. Everyone was so welcoming and easy to work with. Extremely helpful. Great selection great staff. Cannot say enough good things. Highly recommend this business. read more

I have purchased glasses for the last 3 years from Direct Optical. I have been serviced by both locations Canton and Farmington Hills. I have found the selection of frames at both stores to be great. They offer a variety of frames by different designers at all price ranges. My service has always been stellar. I recently broke a pair of Tom Ford Frames that I love and they were able to provide me with a pair of frames while mines was on back order! The staff is always knowledgable, friendly and attentive. This is also a place to check out for Sunglasses and kids frames. read more

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I used to go to this store every time for my annual exam. The first three years were awesome. Then I had some issues the fourth year. I moved, so I had to find a new eye doctor. I was concerned the PD the new eye doctor gave me was incorrect, so I called to check what Direct Optical had on file. They said it would cost me $40 to get my PD that was on file from my own records. I told them they were charging it because they thought I was going to Zanni, but I went to my doctor two weeks ago and I only wanted to compare what they had measured me previously. read more

Cannot recommend Direct Optique enough! They have some of the best selection of designer frames in the area. Their service is amazing and they have great communication with you! If you're looking fir glasses that are a true fashion accessory; then def check them out! I tell all my patients about this place, and they are always happy sign them! read more

Absolutely amazing place! We first went here when my husband had an issue with his eye. The doctor was able to diagnose him right away and prescribe him an antibiotic. Once his eye cleared, we went back for an updated prescription for contacts and glasses. Both times have been absolutely amazing! Everyone is so nice and helpful. The doctor is amazing, helpful, and actually listens! The atmosphere is beautiful. 100% recommend this place! When I need an updated prescription, I will definitely be going here! Thank you for such great care and customer service!!! read more

It is clean and good variety of frames. Always very flexible to set an appointment as well.

If you have never been to this place, you definitely need to check it out. Besides being the nicest optical store I have ever been in, they have the largest variety of eyewear I have ever seen from your basic pairs to the top of the line! The staff here is friendly and very knowledgeable. They made me feel so comfortable and safe while I was there. Everyone was maintaining a comfortable distance and also was in a mask. They also have wipes and hand sanitizer at every station. I definitely will be back soon with my kids to get eye exams and update their eyewear as well! read more

I always get treated like a VIP here. They have wonderful customer service. A great selection of eye wear on hand from bargain, to designer. I'm pretty on my glasses and never have an issue with broken frames or scratched lenses, and they always happily refit or retighten my glasses no matter how long it's been since I've bought them. I bring family from out of town here because of there wide selection of fashionable and unique designer frames. read more

This company is harassing me with text messages every month. I never once gave my permission to use my phone number for texts. I came here once and never again. Here is why I will not be returning here. First of all, I own a yoga studio and came here right from work. I was in my yoga attire with no makeup and my hair was a mess. I didn't realize I had to dress nice to be treated with respect here. While I was waiting for my appointment, I was looking around at different designer name brand glasses. A woman approached me with no questions and said "these glasses aren't for you" and pointed me to the cheap glasses. I couldn't believe what had happened. I was embarrassed and wanted to tell her just how much money my household makes. Instead I bit my tongue and continued on waiting for the eye doctor. The eye doctor was one who acts like he knows everything and you know nothing. I made a mistake on my form about an eye condition I have and when I pointed it out he literally chuckled at me. Needless to say I ended up buying my expensive name brand glasses from somewhere else and also warned my clients to stay away from this place. read more

I will NEVER buy and/or recommend this place, I felt rushed during the examination, when I asked a question the lady doing the exam was very short and to top it all off they sold me additional things like "polycarbonate feature" that would make the eyeglasses "super scratch and resistant", but after 2 months one lens is already showing imperfections and they want to charge me an extra $100 to replace it, my initial total was approx. $550.00, DON'T WASTE YOUR TIME OR MONEY, the quality is terrible and I can't believe the glasses I purchased at target for a fraction of the cost are in way better shape. read more

I came here after hearing their ad on the radio it was a great experience. I was in and out within two hours and with a new pair of seeing eyeglasses that are fabulous Christian Dior! I walked in and was greeted right away with a pleasant lady who ran my insurance card, and got me in right away for an eye exam and tried on many different frames. The doctor there was very professional and so kind. I was also pleased to find Mr. Savich there as he is one of my mutual friends and was so helpful and excited to see me there. After my exam, my lenses were cut and my frames were fit to my measurements. I love my new blingy frames and will be coming back for anything else I need. Did I mention they have a huge enormous amounts of frames to choose from? Huge!! read more

Direct Optical Optique - Bling blang!! - Optometrists Near Me - Canton, Michigan

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They would not release my family members pupillary distance with out charging us a ridiculous amount of money for something that was already measured during the exam and left out of the prescription, saying it's common practice though I have been to numerous other places that do no such thing. read more

I sometimes leave very bad reviews when I have a very negative customer experience. It's easier to complain so I have a rule to every once in awhile leave 3 good reviews for every negative review I leave. This is going to be one of my positive reviews. This place is so damned stylish. It feels like you are walking ten years into the future. Everything's so shiny and bright! Ugh love it! If that wasn't enough, the staff are super helpful!!! I remember 3 years ago, I visited them to get new glasses and the lady that helped me felt more like a good therapist she was so helpful and listened better than anyone I've ever conversed with in a retail setting. I wish I could remember her name... More recently, I spoke with another gracious and helpful staff member who saved me money on my daily contacts. Maybe I haven't frequented a lot of vision centers, but I really have no reason to leave and go somewhere else. I wouldn't want to risk. The one criticism I have for this place is that three years ago when I was getting an exam, the doctor started pulling at eyes during the exam: trying to look in them and he was extremely aggressive. He almost seemed angry. I'm pretty sure he doesn't work there anymore. read more

Recently just visited Direct Optical for an eye exam with Dr. Karana, and I can't say enough how pleasant my experience was at this store. Dr. Karana throughly went through the exam and was very patient and professional. She answered any questions I had and was a pleasure to work with. She also sat down with me afterwards and explained all my options regarding contact lenses and frames. The rest of the staff was friendly and helpful as well. Worth the drive coming out here! Cannot wait to refer Dr. Karana to all my friends and family. read more

Direct Optical Optique - Dr. Karana helping with all my contact and frame needs! - Optometrists Near Me - Canton, Michigan

First and last time I will be there. They took three weeks to get me my pair of 30 day contacts and never contacted me when they arrived, then when I came in they told me my contacts would be in soon. Except I had received a call about my glasses being in already. Workers don't communicate and they don't know what their doing. read more

Great manager rob is a pleasure to deal with he hooked me up the dr was amazing made messing around with your eye fun

After having an awful experience with an impatient, pompous, and entitled optometrist who was flustered because I was not providing the answers she was hoping to hear, and then later told another optometrist that she "purposely gave me a difficult eye chart so I would need a prescription," I knew it was time to switch to a new optometrist. Subsequently, I visited my primary care physician whom recommended Direct Optical Canton Optique. This office provided excellent optical services and the prices and amount of eyewear the office has can not be beat! The sales professionals were very knowledgeable and have a fantastic eye for fashion. I have never been able to find a pair of sunglasses that fit nicely on my face, but on my first visit, I confidently walked out with two! Moreover, the office itself was very inviting and cleanly. Furthermore, the staff was wonderful! While the optician, Pauline, was delightful and welcoming, the star of the office was Dr. Karana. She was very clean, friendly, knowledgeable, and very patient. She answered all my questions and really took her time and made me feel like my eye exam was personal rather than just "another eye exam." What amazed me most is her passion for optometry. With her genial demeanor and warm smile, you can tell she really loves what she does. I highly recommend Direct Optical Canton Optique to everyone! You will not regret it. Staff rating: 10/10 Office rating: 10/10 read more

This was my first time going to Direct Optical. I felt welcomed the minute I walked in and was greeted by the gentleman at front desk. I must say I was pleasantly surprised. Friendly workers made spending sooo much money a little easier!! :-) they really know how and what to select to fit your face! Frame stylist Robert selected the best frames to go with my salt & pepper hair. It compliments it very well! I'm very pleased with my new style. Even though my daughter says I'm copying her look I feel it's unique to me! Thanks Robert! And Pauline thanks for the contact lense information. I definitely suggest Direct Optical in Canton, MI for all your optical needs! HUGE selection to choose from! read more

Direct Optical Optique - Love the way the temples accent my salt and pepper hair. - Optometrists Near Me - Canton, Michigan

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Visited again for an annual exam and glasses. Love this place and the service I get. Though I missed some of the "old-timers" (Robert!) who took consistently good care of us when we first visited here about 12 years or so ago, it looks as if the good service and customer care remain with new folks. Mariana, the owner, has established a great shop with lots of styles for all price ranges, sophisticated equipment to ensure "stuff" turns out well, and pleasant and knowledgeable staff. I was pleased to see the needed attention to our health -- beyond the health of our eyes -- as everyone was masked and, given the store's size, it was easy to maintain distance. read more

I highly recommend this office! The staff was wonderful, specifically Dr. Karana. She conducted my eye exam and then proceeded to help me pick out a pair of glasses and sunglasses. She was very knowledgeable, professional, and friendly. If you need an optometrist, go to Direct Optical Optique and scheudle your appointment with Dr. Karana. Overall I had a great experience and this is a spectacular office. read more

We had a terrible experience at Direct Optical. We set up a discount program with them for our company and they gave us the dog and pony show to get us in the door and its been down hill since. They were to directly bill our company and they sent personal information of one employee to ANOTHER employee! An employee went into their location misinterpreting the program we had set up and received a very unprofessional response in return. In response to the misinterpretation, the owner of the company called yelling at me, not giving any kind of opportunity to respond or render the situation. The heated conversation was all over $29! Direct Optical has lost the respect of myself and my entire company. read more

My wife and I have switched permanently to Direct Optical for our eye care needs. While she maintains her connection to our previous optometrist, she just purchased two pair of glasses from Direct Optical because of the great selection, wonderful and knowledgeable staff. As for me, I switched optometrists a year or so ago because I like the convenience of getting examined in same place as I purchase glasses. Plus the optometrist at the Canton location is thorough and very considerate. They also helped us navigate hassle-free the insurance coverage we have, an added plus. I've always hated shopping for glasses, but I actually enjoy my visits to Direct Optical. read more

After 3 years I found myself needing to replace the glasses I purchased here that long ago. I had a small issue that was taken care of then but, to my astonishment, they remembered me when I called again three years later. After a brief description of what had happened we were back in business. Here is what I know: few businesses nowadays would honor a 3 year old offer let alone remember the person. This was again a pleasure and none of the same small issue came up this time. I can hardly say enough to explain how good my overall experience has been. Great staff, prices a bit less than expected, and it feels like a bunch of real people helping. Can't go wrong there. read more

I have been going to Direct Optical for over 4 years. Robert and the staff are always knowledgeable, friendly and very helpful in helping my mom and I find the perfect frames. Whenever my glasses need tuning up I just drop in and there is always someone there to tighten my glasses up. They have a great selection of glasses and always help me out with the cost as I do not have vision insurance. Always a great experience! read more

I came here for the first time for an eye exam. The staff is very professional. The doctor was very succinct in his answers. They weren't pushy in trying to sell me glasses. Very pleasant experience getting my prescription. read more

My family and I have been going to DO Canton for many years. We love it! The prices, selection and service are excellent. The staff knows us by name here. They have frequent trunk shows that triple their already good selection. Highly recommend. read more

I recently visited Direct Optical Canton when I lost my glasses on a Saturday and I wanted to get a quick check up and have my prescription updated before getting new glasses. When I told an employee (possibly the owner) that I would not be buying glasses there and I would instead be buying glasses at Warby Parker, she screamed at me in the store and told me she refused to give me my PD. And then questioned me about my choices saying that other people have told her that Warby Parker makes a cheap products. This was absolutely inappropriate and ridiculous behavior. I have never been treated like this ever in my life and I will never be coming back to this business. If I were you I would steer clear of this place if you can. I'm sure the owner will comment on this and claim that none of this is true, but it is absolutely true and I'm still shaken up about it, this is no way for any business to treat a customer. read more