I am writing to express my disappointment with my recent experience with your optical practice.
I initially chose your office because of its convenient location and the positive experience I had with the provider. However, my experience with the organization as a whole has been extremely disappointing.
After only six months of use, the corner of one of my lenses became foggy, indicating what appears to be a defect in the lens coating or manufacturing. When I contacted your office to inquire about repair or replacement options, I was informed that your organization does not stand behind its lenses and would not provide any support for what I believe is a defective product. without a warranty. Since I purchase new glasses every year, a warranty seems unnecessary. I was directed --- 'You shouldn't bother to come in."
I find it unreasonable that lenses would fail after such a short period of normal use and even more concerning that there appears to be no product warranty or customer support in these situations. Customers should be able to expect both quality products and accountability when those products fail prematurely.
For comparison, Costco Optical promptly replaced the defective lenses without issue. Because of their commitment to customer service and product quality, I will be moving all of my family's optical business to Costco going forward. read more