The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.

Went for the first time with my husband and I getting our eye exams, but had to bring our three…read morekids in tow. The receptionist and doctor were amazing from explaining everything to their patience with our three kids. They were awesome! Highly recommend!

this was a place I had gone to for years when it was originally owned by Dr. Watsky . It was…read moretremendous. While , I really like the doctor here the office is a hard no! they do not answer their phone literally because they are short staffed. Even if you leave multiple messages after one weeks time, there was no return calls , the staff is pleasant, but they are clearly overworked! The doctor didn't really seem to care, but I don't think she owns it either. This is a corporate chain and run very poorly. The pricing they gave me on glasses was off by $200. even though they could see, it was written down in my chart they would not honor it because the gentleman that placed it did it wrong . I had to physically drive there and push a sale order on them since they would not return calls. I will be looking for a new optical place after almost 20 years.

Went here for a long time when Dr W was around. The new doctor is good too but what I can't take is…read morethe rest of the staff. They are just rude for absolutely no reason. A few years ago I went for the first time by myself as a 17 year old and didn't fully understand some things, and instead of explaining it to me, they stared at me and acted annoyed. In the end, they screwed me out of a new order of contacts even though I told them that I needed a new prescription for contacts. I'm sure it's not all of them, but the few that are mean have made me never want to go back.

I would think twice before going to Kensington Ophthalmology. Went in for a routine eye exam and…read morethey changed it to a medical exam without my knowledge. Thus the vision insurance would not pay for it. They took it upon themselves to pull an old medical insurance card that they had on file for me from many years ago. Ended up having to pay everything out of pocket. They also charged me additional money to get a written eye prescription. The lady who does the billing is extremely rude. I had a very hard time getting her to send me an actual bill. She just kept calling and harassing me at work. It's been over four months. I had to finally make a trip up there and just pay the money. I will NEVER go back here again.

Great experience! I found the staff to be very friendly Doctors are very professional!read more

Never again!!! $350+ after insurance. After two weeks of waiting for new glasses came with lens…read morewith no improvement over my old glasses. A new exam showed they had got the exam wrong. Also they went on to say lens they sold me would not be satisfactory for vision while driving and put in new lens in for additional $150 I will never return and hope you will think twice before visiting this business

I have been a patient of Cook & Hayden for quite a few years. Posting this so they can improve!!…read moreThey used to be great overall and doctors still are wonderful. However, their front desk staff have the worst attitudes. I'm a people and have been told I can get along with almost anyone so if I'm saying this..it's bad. I've encountered not just one or two people but multiple front desk staff with this problem. For example, I just called to check on the contacts I ordered a few days ago and the woman who answered acted so annoyed and even laughed when we realized they had shipped my contacts to the wrong address. ‍ Another time I asked to see my receipt and I had a few questions regarding charges. They acted so annoyed as if I asked them to cut off an arm or something! And many many many more rude experiences

Loved the staff and the optometrist is one of the best. They called us in early when a cancellation…read moreresulted in an earlier time slot. The doctor was thorough (better than the other optometrist that every one in town raves about) and the cost with VSP insurance was half of what I spent 5 years ago at JC Penny. HIGHLY recommend Pearle Vision of Brighton Michigan.

First, the service was great. They were very helpful and the eye doctor was super. The ONLY issue I…read morehave is that I got a nice bonus coupon from my eye insurance for $100 off of a complete pair of glasses and Oearl Vidion would NOT honor it even though the coupon was FOR Pearl Vision.

Best people and a very high skill level. Steve and Mary are top notch. I have been going there for…read moreyears, went somewhere else for a couple of years when my insurance changed. Big mistake, they really know how to fit and adjust the glasses. They also have a great selection of new frames.

Went today after calling last week with no reply. Their windows are papered over with a sign that…read moresays closed effective immediately. All customer files have been transferred to Cook and Hayden. I went there, and they don't have my files. They completely shut down and didn't inform customers.

Went to the eye center on 9/16/25. Pretty good experience, nice new office, staff friendly, you…read morefill out the paperwork in advance however, there is no need to provide full medical background or hereditary information, this is a eye exam not a physical exam. After the office visit and for anyone new, please do not provide any issues unless absolutely necessary, cause they run with it. Had my exam, the dilation lasted about 6 hours after my visit, I had dr Connolly - he was exceptional in diagnosing my cataracts which to me are not that severe yet. However --- for everyone who has a cataract, their strong recommendation is for surgery and doing it as soon as possible. After our exam and prescriptions were provided, they sent us over to an area to schedule our surgery, unknown to us. We were just looking for information about it. First of all, I have been to 2 other doctor offices for my eyes, none pushed surgery, but this place does, there were people ahead of us and after us. The woman who schedules the surgery was very pushy and that to me is unacceptable. So while the staff was very friendly (with the exception of the woman who schedules the surgery) and the exam was exceptional, I had to lower my rating from a 4 star to a 3 since the surgery part was pushed. We are not getting any surgery at this time.

Doctors Tait, Connoly and Duvall are the BEST eye doctors anywhere! I cannot say enough to express…read moremy gratitude to their awesome staff of professionals and their amazing care of my eyes!!

No problem with the eye doctor (very good). However, the lady that handed out my glasses showed no…read moreinterest in adjusting my new frames. I asked her to, but she put it back on me. Rather than argue, I simply accepted the glasses out of the box with no adjustments. I simply planned to return in a week to have one of the other very skilled people fix any problems. Of course they don't fit, they hurt my nose and I'm mostly wearing my old glasses. This is nonsense. The same thing happened with my last pair of glasses. My bifocals were too high because the nose rests and frames were not adjusted out of the box. I returned and found that my nose rests and fames were completely wrong. With an adjustment by the more skilled help the issue was fixed. S Rindfusz

I had an extremely frustrating experience today, March 27 2026…read more I booked my appointment online and showed up on time, only to be told--after driving all the way there--that my appointment had been canceled. No call, no email, no notification whatsoever. When I asked why it was canceled, the receptionist said, "I don't know." Then it somehow got worse--she claimed that I had called and canceled my own appointment, which is completely false. Why would I go out of my way to drive there if I had canceled it? When I asked whether they notify patients when appointments are canceled, she again responded with, "I don't know if it notifies you or not." That level of confusion and lack of accountability is unacceptable. And then the only "solution" offered was to reschedule me for next Thursday morning. Why would I come back here after my appointment was canceled without any notification, only to be told it was somehow my fault? That's not a solution--that's doubling down on poor service. This was incredibly unprofessional from start to finish. Poor communication, inaccurate information, and zero accountability. I would strongly recommend going somewhere else.