The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.

Went for the first time with my husband and I getting our eye exams, but had to bring our three…read morekids in tow. The receptionist and doctor were amazing from explaining everything to their patience with our three kids. They were awesome! Highly recommend!

I have purchased several pair of glasses from here in the past. Recently, I broke off the arm from…read morethe frame and bent the screw. I took my glasses in there today and after waiting only 15 minutes, they were returned to me good as new (and no charge). They aren't the cheapest place on the planet for frames but they are there when you need them the most.

I ordered glasses here last summer and I made it 2 blocks away before turning back around. The…read moreglasses made my vision worse than my prior script. I had them reassess the script and we're going to send them back to get redone. After weeks of no contact I went back and they were sitting there ready for pick up. I am confident they were never sent back out to get redone. Steer clear of this place. Poor quality of care, communication, and follow up.

All the staff are great including the doctors! Everyone is so helpful and nice. I really like their…read moreselection of glasses too.

The Howell Branch of Lansing Opthamology has a very rude and uncaring staff. The doctors are fine,…read morebut the receptionist in particular is VERY rude. She called to cancel appointments for my entire family less than two hours before the appointments. Due to weather they were closing early. Absolutely NO CARE WHATSOEVER for the inconvenience and additional cost to us (as insurance resets to 0 on Jan 1). Absolutely NO CONSIDERATION for trying to work us in later in the week. I was basically told this was my fault for waiting until the end of the year to schedule the appts and accused of having an "adult temper tantrum" when I started to push back on this BS. I would AVOID the Howell branch at all costs.

this was a place I had gone to for years when it was originally owned by Dr. Watsky . It was…read moretremendous. While , I really like the doctor here the office is a hard no! they do not answer their phone literally because they are short staffed. Even if you leave multiple messages after one weeks time, there was no return calls , the staff is pleasant, but they are clearly overworked! The doctor didn't really seem to care, but I don't think she owns it either. This is a corporate chain and run very poorly. The pricing they gave me on glasses was off by $200. even though they could see, it was written down in my chart they would not honor it because the gentleman that placed it did it wrong . I had to physically drive there and push a sale order on them since they would not return calls. I will be looking for a new optical place after almost 20 years.

Went here for a long time when Dr W was around. The new doctor is good too but what I can't take is…read morethe rest of the staff. They are just rude for absolutely no reason. A few years ago I went for the first time by myself as a 17 year old and didn't fully understand some things, and instead of explaining it to me, they stared at me and acted annoyed. In the end, they screwed me out of a new order of contacts even though I told them that I needed a new prescription for contacts. I'm sure it's not all of them, but the few that are mean have made me never want to go back.

Very friendly staff and quick service. I paid under $100 for my glasses including blue light…read morefiltering and anti-glare lenses, with insurance. I got my glasses within a week of my exam. Highly recommend!

Such a great place. The new owner and staff are really focused on outstanding customer service…read more The inventory has been updated. They have Coach, Oakley, and really cool frames from Outspoken. Their website even has virtual try-on so you can check out the frames in your face, virtually, before you go in for an appointment.

Horrible! I went in for annual checkup, they messed up my prescription, called me back in to re…read moreread it and charged me for both. The mistake was theirs and the didn't own up to it. They were very arrogant and tried to blame it on me. I will not be going back to them nor I will I be recommending them to others!

Staff is rude. Doc just turns them over. Be aware as a consumer do your homework. You deserve…read morebetter,

From the owner: Specializing in: - Optical Goods…read more- Medical Equipment & Supplies - Eyeglasses - Optometry Equipment & Supplies - Contact Lenses - Optometrists - Physicians & Surgeons, Ophthalmology

Probably the nicest overall experience I've had at an appointment. The entire staff was wonderful,…read morekind, and attentive. Will be going here for all my future eye care needs!

Very pleasant, professional staff. I came from out of town after a careful internet search for a…read moreneurological optometry practice.However, the practice and exam was the same as regular optometry. Nothing different than my regular, local optometrist.

Great doctors, wonderful, conscientious staff. Great advice, not only for eye care, but also…read moreglasses that looked good (or bad) on me. I would highly recommend this place. All the latest tech, but also the care of people in your local community. The doctors and owners are your neighbors!

I'm so thankful for this office and the front desk staff here. In late 2021 into early 2022 my…read morehusband was hospitalized with Guillian-Barre syndrome. Paralyzed from the shoulders down, on a ventilator and unable to speak, glasses broken and incapable of wearing his contacts he was trapped in a hospital bed for months. When I asked the women working in the office what we could do to help him they hopped into action. Primary Eye went above-and-beyond to get my husband a pair of glasses so that he could at least pass the time watching television and see the faces of the nurses who were taking care of him. The staff here were so very kind to me during the worst time of my life and gave my husband a measure of independence when he needed it the most. Thank you!!