The staff was friendly and the doctor was thorough, no doubt. The glasses selection was sufficient…read more Getting the glasses has required a two week wait, two appointments and then I learn I can get the glasses at a time. What?! My husband's glasses were wildly expensive and they came in after two weeks, and they forgot the coating. So off they go back to be remade. Another two weeks. This is frustrating for items that cost two car parents apiece. Maybe I'm old fashioned but these issues could have been mitigated.

Went for the first time with my husband and I getting our eye exams, but had to bring our three…read morekids in tow. The receptionist and doctor were amazing from explaining everything to their patience with our three kids. They were awesome! Highly recommend!

I bought my glasses and they were delayed because they did not pass inspection. I still can't see…read morewell. Very disappointed. Very expensive!!

I ordered glasses here last summer and I made it 2 blocks away before turning back around. The…read moreglasses made my vision worse than my prior script. I had them reassess the script and we're going to send them back to get redone. After weeks of no contact I went back and they were sitting there ready for pick up. I am confident they were never sent back out to get redone. Steer clear of this place. Poor quality of care, communication, and follow up.

All the staff are great including the doctors! Everyone is so helpful and nice. I really like their…read moreselection of glasses too.

The Howell Branch of Lansing Opthamology has a very rude and uncaring staff. The doctors are fine,…read morebut the receptionist in particular is VERY rude. She called to cancel appointments for my entire family less than two hours before the appointments. Due to weather they were closing early. Absolutely NO CARE WHATSOEVER for the inconvenience and additional cost to us (as insurance resets to 0 on Jan 1). Absolutely NO CONSIDERATION for trying to work us in later in the week. I was basically told this was my fault for waiting until the end of the year to schedule the appts and accused of having an "adult temper tantrum" when I started to push back on this BS. I would AVOID the Howell branch at all costs.

Short review, experience not so good…read more The details: Had an exam in December and explained to Dr Davies what I need for bifocals for reading my PC and vehicle instrumentation. I felt the exam went well. After the exam the fit tech (not sure exactly what their title is) had me pick frames and took measurements. I explained to her as well that my new specs were for my PC. She asked specific questions about the lens options. A few days after this visit it dawned on me she didn't ask about the blue blocker on the lenses for monitors, so I called and asked if that was included. The answer was no, but they would add that protection to the Rx and that would delay delivery of the lenses. I was good with that, so the wait was on. The wait took about 5 to 6 weeks, but the holidays were in there, so this might be the norm for this time of year. When I went to pick up my new specs, they fit perfect. Didn't take but a few minutes and I was out the door, which is where this story goes south. I hopped it the truck, hit the start button, and when the instrument panel lit up, everything was a blur. Couldn't read anything with either the distance or bifocal part of the lens. If I recall correctly, it was near the end of the day, so I decided to head home rather than go back inside. I couldn't understand how the Rx didn't work after explaining to the doc the distance I needed them to focus on. I decided not to contact the office, but rather see if anyone would call to follow up on new specs. I believe I waited about 2 weeks, and when no one called I decided to send them an email stating the issues that I had and that I could drop them off at the office and they could donate this pair to someone who may need them. The office returned my email with a phone call and asked if I would come back to the office so the doctor could reevaluate and make adjustments. I agreed. Back at the office I explained to Dr Davies the issues I was having. She had me try several different lenses on a portable frame that I used to look at the instrument panel from that distance. After several lens changes we believed we had a winner for the distance I needed. For the long range lenses, I still wasn't too sure about. Didn't seem to be as good as what I had. I was able to read several things throughout the office at different distances but thought it could be better. That's when the fit tech caught me by surprise. She said, "But will they work?" Then she repeated it. This was definitely the turning point for me. I stated, yes, they could work, but why would I pay for new glasses that just work? I expect them to be better than what they are replacing." Dr Davies was standing there and didn't say a word, which was also disappointing. So Dr Davies suggested I try the new specs for a week and take notes of what wasn't working for the distance, which is what I did. I noted several issues, including the fact that my eyes seemed strained when wearing them under LED lighting. This info was communicated via email. I did state that I wouldn't be back, that I would wait later in the year and attempt a new pair. I never received a response, maybe due to my comment, but would have thought I would have least got an OK or something. I'm not trying to run the business out of town. I prefer the smaller businesses rather than the big box stores, but I can get glasses and "make it work" anywhere. This is just one opinion, and maybe others will have better luck, however I will seek services elsewhere. So, 2 stars. 1. Dr Davies. Seems dedicated. 2. The store was clean, well maintained. Yes, clean matters.

Dr McDowell is a great eye doctor. He takes his time with his patient, really listens, and is very…read moreintelligent. I have been a patient since they opened and would not go anywhere else. Definitely recommend this doctor.

I would think twice before going to Kensington Ophthalmology. Went in for a routine eye exam and…read morethey changed it to a medical exam without my knowledge. Thus the vision insurance would not pay for it. They took it upon themselves to pull an old medical insurance card that they had on file for me from many years ago. Ended up having to pay everything out of pocket. They also charged me additional money to get a written eye prescription. The lady who does the billing is extremely rude. I had a very hard time getting her to send me an actual bill. She just kept calling and harassing me at work. It's been over four months. I had to finally make a trip up there and just pay the money. I will NEVER go back here again.

Great experience! I found the staff to be very friendly Doctors are very professional!read more

After nearly two years of OptimEyes, a visit to Heinsight Optical, and being sold nearly $1,000…read moreworth of glasses that never seemed to improve my vision, I decided I had been screwing around for long enough. Sure enough, the glasses I had (and the three different lenses sold to me between two different locations) couldn't improve my vision, because there's nothing wrong with my vision. Here, they're not in the business of selling designer frames and disposable contacts, and the difference is like night and day. I just wish I had come sooner. That's not all, though. Just the other morning, I noticed blood in one of my eyes. Alarmed, I called and explained what was going on. Two and a half hours after my call, I was in the doctor's chair, getting checked out. Lucky me, it wasn't a big deal. But, knowing I could call with a concern like that and be seen so quickly was really comforting. Need glasses? Get them at one of the boutiques in Milford. Want a real eye doctor? Come here.

U scewed up my wife's glasses! Some of yr staff is unprofessional and seem incompetent! I will not…read morebe wasting any more of my time or money!!!!!!!

The vision coverage offered by my employer isn't the greatest and it's often difficult to find…read moreplaces that accept it. I was on my last pair off contacts when I decided to give Main Street Optometry a call. To my surprise they did take my insurance and I could get in first thing the next day. Everyone from the reception staff, the doctor, and optometrist were polite and professional. Main Street also has many designer frame styles and budget options to choose from.

Amazing place. Friendly, professional, caring, and thorough. You're in good hands with Dr. Carducci!read more

Emily Schehlein performed SLT laser surgery on my right eye and when I called the next day because…read moreI was in excruciating pain, I was told to go to the ER. Not the type of care I expected.

Everyone there was so nice, they happily answered all my questions and my visit was a pleasure!read more

Lovely and friendly staff. Was seen almost immediately. Dr was kind and happy to answer questions…read more Over all a very pleasant experience.