Went to this office as a new patient because they accepted my vision insurance. Was examined in two different rooms by staff. No one wiped off the chin or forehead rest with any cleaner. I never saw any staff wash their hands. Placed in room and gentleman came in and started talking. I had to ask him if he was the doctor. He never introduced himself. Remember, I am a new patient and had no clue who the dr. was. He proceeded with eye exam (never washed his hands or used gel in front of me.) Dilated my eyes and sent me to meet with staff to pick out glasses.
The next day my eyes were itching horribly. By mid morning I stopped at store at work and bought eye drops with no relief. By mid afternoon I went to employee health to see if I had pink eye as my eyes were filming over and itched so bad I wanted to rip them out.
I went home, performed eye wash and laid down for about 30 minutes. Woke up worse and had my husband take me to Urgent Care where I was diagnosed as having an allergic reaction to whatever he dilated my eyes with. One prescription sent to pharmacy, one given as a back up if the first one didn't work. I was instructed to notify the eye dr. of reaction so it could be noted in my chart.
Couldn't work the next day, called eye dr. to report allergy and office staff wanted me to come in. So I drove to eye dr. While waiting a young girl and her mom were in waiting room discussing they thought she had something in her eye from swimming in a lake. She was seen then eye dr called me back. Upon entering the room, all the utensils he used on young girl were on the counter. There was also some long device over the sink. He approached me and I asked him to please wash his hands first and he stated "I just did after the last patient, but I will again." Visibly upset that I thought he hadn't washed his hands. He thought that what the Urgent Care Dr. gave me was "overkill" and he recommended an over the counter preservative free flush.
His behavior was very unprofessional and I felt he was rude. No healthcare provider should ever give a patient grief for asking them to gel or wash their hands.
I asked the office staff for an itemized statement for the glasses I ordered. When I went to submit it to my flexible savings account I realized it is not even mine! Patient with same first/last name, wrong city, 20 years older than I am and spouse with a different name. So much for HIPPA! I really worry about my privacy! I have now been notified my glasses are in, which I will go and get. But believe me, I will not go back to this unprofessional practice again. read more
