I followed the Yelp recommendation and used the services of Dr. Picard/his awful staff. I ordered…read moreglasses December 29, 2020 with the understanding I will have them in 2 weeks. First, I had to go back because Stacy forgot to measure my face/ear for the glasses. That was the start of this NIGHTMARE! Second, after waiting 3-4 weeks, I inquired about the my glasses and they claimed that the lab sent my glasses broken. One week later, Stacy called to tell me that I am jinxed because this time the lab sent completely wrong glasses. Finally on February 5, I was told I can pick up my glasses. On February 6, I went to get my glasses only to learn that the left lens is off, explaining my blurred vision when I worn them. OMG, it is a simple order. The staff lies, deflects, misdirects and avoid taking any responsibility. I regret going there. BTW, I still don't have the glasses which between myself and my insurance company, have paid Picard over $500. This place is awful. They offer no solutions, JUST PROBLEMS!

Treated us like family!…read more My parent's were visiting from out of town and my dad ripped his contact. Unfortunately he had also forgotten his glasses. We visited two other eye care places (one I was a previous client of) first and both very rudely told us that they couldn't help us (one didn't even bother looking at the prescription his doctor emailed him before turning us away). Picard helped us with no hesitation; I'm not even a client of theirs! In fact, they went above and beyond as they were about too close and still went out of their way to help us. They gave us a trial pair of contact lenses and a free solution. I can't begin to express how much they helped my family enjoy a better weekend and did it without hesitation. Finding a place like this when so many others didn't even give us a second thought was so refreshing.

This is a great place! I've been going to Dr. Kenzie for years, and I wouldn't trust my eyes to…read moreanyone else! He is VERY thorough and attentive, and really cares about his patients. The office staff is great, too! They are all very knowledgable, kind, and willing to help. I'm always able to schedule appointments at times that are convenient for me (including evenings and weekends), and I've even been offered same day appointments in a few "emergency" situations. Dr. Kenzie and his staff provide the kind of personal attention, skill, and expertise that you just don't find at the big chain optometry stores. Do yourself (and your eyes!) a favor- skip the gimmicky places and call Dr. Kenzie!

From the owner: Independent Optometrist and Optical Dispensary in Plymouth, Michigan with emphasis on extremely…read morethorough comprehensive eye examinations including all eye health, and specialty contact lens fitting. All eyewear has been hand selected and we offer the newest single vision and progressive opthalmic lens technology for optimal vision. Kids glasses are available and Dr. Kenzie is wonderful with children. We accept most insurance plans, including VSP, NVA, Davis Vision, Eyemed, BCBS and many more.

Staff is terrific here and Dr Andy does a great job. I would highly recommend them if you are…read morelooking for an optometrist.

I stopped in to see types of eye glass frames they had. Was greeted warmly and squeezed me into…read moreschedule at that moment. Was very taken back to the great help selecting a pair of frames. One of the front desk receptionist got to work on my insurance that was locked by another eye glass place. I was handed off to an optician that was really great. I appreciated her having my insurance coverage all printed out showing coverage for different options in black in white. Everyone was friendly and warm, was told glasses to arrive 7-10 days. Received in 8 days and fitted right after stepping in door. I am so happy with lenses, glass frames and service.

Always a great experience. No nonsense Dr. and staff. I have been seeing Dr. Carney for at least…read more15 years, originally in Dr. Yu's office in Dearborn until I moved closer to his Plymouth office. I have never been pressured into classes or items that I didn't want. I never want the latest fads and the staff always helps me pick out the most flattering lenses for whatever style I want. Do make sure you ask about prices and coverage, per your insurance before selecting. They are always more than happy to work with me and my budget, which has varied over the years. They are not mind readers. To the reviewer who didn't want their eyes dilated and has been wearing glasses her whole life, if you have sunglasses or transitions, you can drive home with dilated eyes. I found that strange that someone who has been getting her eyes checked her whole life would not know that, and not know that you get your eyes dilated during an exam. Or not know to bring sunglasses to her eye appt. Also, could ask for disposable sunglasses you can slip over your glasses, I'm sure they have them. Just weird.

Best Dr and Staff in town! They listened to my issues, ran all the necessary tests and then helped…read moreme pick out the frames for my new glasses. They asked me how I will be using them (work/play etc) and made great suggestions. I really appreciated how well I was treated and not rushed and felt like they truly care about me as a patient and a person!

The care taken through the exam process is beyond great. We appreciate the knowledge shared with us…read moreabout the chosen glasses and sunglasses that fit our insurance profile.

it used be good. but not anymore. My glasses wasn't fit for my eye, I'd like to have a new…read moreprescription. I contacted and left message. no one responded me my request. I've real bad experience even though they are charging more.

So I came here a couple times to try on glasses frames. Let me tell you..... Dean is a star! The…read moremoment I opened the door, he was so happy to get me started. I soon found out that Dean is a personal stylist there and he does a fantastic job connecting with people and helping them find the perfect pair of glasses. You can really tell he enjoys his job! The African American woman, hands down love her! She's down to earth, funny, personable, and also connects to customers very well. The manager, shes lovely and very welcoming too. The only odd ball of the group is Alan, one of the opticians. He's one of those "one of these things is not like the other". They sat me down with him so he could input my info, and it was like talking to an automation machine. To be honest, it doesn't seem like he fits with the culture there. I'm asking him questions about what my vision insurance covers and he's giving non detailed answers and kept asking if I wanted to finalize and purchase. Almost like he didn't want to be there and trying to end the conversation. Major turn off. I was so happy when I walked away from his table. Nobody wants to deal with that negative space. One bad apple shouldn't ruin the overall bushel so I'm going to keep the 5 stars listed because everybody else was amazing and really made me enjoy my glasses hunting experience.

So, let's start off being treated like family when coming into any establishment is a major plus…read moreMarianna (Owner) is such a hands on boss, working the floor as her customers are being assisted. Faith was my optician and she wasn't anything less than Phenomenal especially with her recommendations. Dean helped assist as my optician helped get me out in a timely fashion. The Direct optical team (Marianna, Mar, Faith, Dean and Alan ) were all such a delight that I left out knowing everyone's name. lol The Dr was great as well and very knowledgeable (we had a great conversation) Love this Place

Great service. Very helpful staff. James, Emily, and Dr. Kuznicki did a great job during my…read moreappointment. If I forgot anyone I apologize. Never had a bad experience here. Always helpful with insurance issues.

Have to say this is the worst chain I have ever dealt with. Selection of frames is very limited…read moreand not all Stores stock the same items. Unable to purchase safety glasses from the Northville Store as their system was not working- so now I have to find a second store? Plymouth Dr got both my prescription and my daughter's wrong- how does that even happen when the first automated test gives you the vision range for each eye? Requesting my employer drop this business as our insurance provider as they are not worthy of our business.

I went back and forth on whether or not to give a 1 or 2 star review, but ultimately gave a 3 only…read morebecause the Doctor I saw was professional and I would recommend her. That said, I would give the process of order glasses a 1 star. If you get a prescription here, I highly recommend ordering your glasses/contacts somewhere else. I paid extra for thinner lenses, but when they arrived, they were not thin, the office sent them back to have the edges buffed and when they came back they looked like a carnival mirror. I was given two options go back to the original pair (and thickness) or pay extra again for the lab to use a laser. This was confusing because I had originally been told that the lenses I was ordering were the thinnest option available. After paying the additional fee the lenses came back no thinner than the original. The glasses were very overpriced for the quality and experience. I would not recommend.

I really enjoy Dr. DiPonio because she does a great job explaining your eye health and you can tell…read moreshe is monitoring and studying your eye closely for the best fit. I feel super comfortable asking her any questions and she is great answering and explaining anything to me. The downsides of this place include the very expensive choices of glasses (everything is pretty much designer and does not have any variety) and they are bad at scheduling appointments. I have never been seen in a timely manner and the estimates for appointment lengths are very off. I was told that a contact fitting should take 15 minutes and twice I have waited about 40 minutes before I was even seen and then another 20.

A couple of months ago I went to Michigan Eye Center and saw the younger Dr. Peracha. The…read moreassistant lady was excellent, but when the Dr. took over he seemed abrupt and impatient. He shined a small bright flashlight in my eyes which was painful but he insisted on doing it for an extended length of time. I began to wonder if he enjoyed inflicting pain on my eye. I don't trust them and I won't go back.

Dr. Dennis Weber has been a practicing ophthalmologist for more than 30 years. His entire staff is…read moreexperienced and very professional. His was one of the only Dr.s of ophthalmology who will accept my group vision insurance plan. I would rather have a ophthalmologist exam than just an optician. His assistant who did the initial measurements of my refractory exam had 20 years of experience herself. Everyone in the office was pleasant and the whole experience was great. I would recommend this office to anyone who needs an eye exam and glasses. I don't think he does contact lens fittings though.