Unfortunately if you want a Mazda in South Florida this is it. The dealership may be aware competition is slim in the area hence the "I don't care" attitude that is rampant. If you want a Mazda i would seriously reconsider....get a Toyota or a Honda. Purchasing the car took forever, which should not be the case seeing as it was being paid in full, not financed. The car had to be brought from out of state and they wanted to drive it down to Miami to which i said no way. With that many miles it is no longer a brand new car so i want a discount. They recoiled like vampires from crucifixes when i said this and agreed to bring it down on a flat bed. When it arrived it had a crack on the dashboard. They refused to fix it because they "did not see it" in their primary inspection and there for had to be my fault. I had to get the manager involved to have it resolved which is beyond ridiculous to me. Now lets move onto the actual car. The factory tires are garbage....i have hydroplaned more in this car then in my over 15 years of driving and i have only had the car for 2 years. Prior to this car i hydroplaned once and i was because i needed new tires. The car has a key less entry which if it detects the key inside the car or within a foot of the car the car will start and allow you access. Logically due to this you technically can't lock your key inside the car. My key fell out of my bag in the trunk and when i went to reopen the truck the whole car locked. Go figure. The gears stick, the car has zero pickup or power, the seats are incredibly uncomfortable if you are driving more than 1 hour, the gas tank holds no gas so you are constantly filling up because it is so small, etc. They also try to get you with services once you drive off the lot. The first service is free so they want you back there real quick to get that service out of the way. I have never heard of a brand new car that needs synthetic oil changed after 3 months on the road. Six months later they wanted the car back for another oil change. Mind you, i drive less than 3,000 miles a year. Whatever i took it again, and even with an appointment i had to get a loaner because apparently i t takes 8 hours to change the oil. Six months later yet again i am called for another oil change. At this point i realize this has to be a money scheme. I try calling the service desk for over a week and leave message sand get no response. I finally call the dealership and ask if they can help me because service is not answering or returning calls. A gentleman makes the appointment for me and advises he will let service know. The day of my appointment good thing i called to double check because they did not have me on the schedule. So i make yet another appointment. I arrive and am told it will be a 7 hour wait for an oil change and they refuse to give me a loaner. After waiting for approx 1.5 hours i complained that it is ridiculous to have your patrons wait this long for a simple oil change. If you make an appointment the wait should not be more than an hour. if it is you are either overbooking or are incredibly mismanaged. I demand they provide me a loaner to which they agree that what they are doing is unreasonable. After waiting another 2 hours for the loaner to which i keep being told"its coming, its on the way" i get frustrated and ask for my keys to my car. It takes then another 45 minutes to find my keys even though my car has not even been taken to the garage yet. It is only at this point that i am walking out the door that the manager all concerned asks to speak to me in his office to which he proceeds to waste more of my time with how sorry he is. I will NEVER take my care back to Mazda for service unless it is a warranty issue. Stay AWAY...they try to keep you hostage. read more

I won't give Brickell Mazda a one-star, because they did contact me when I sent an online request. I will; however, give them only two stars because their contact, to be honest, sucked. I gave a simple request in writing for a price quote on a specific car. First I was told by the salesperson Raymond Navarro that they don't give quotes in writing but that he could call me. I'm in sales. I know the tactics, and I don't have time for yours. He finally gave me a couple of quotes and they were just so much higher than what I received at another dealership. He then proceeded to give me the runaround that the other deal must be them lowballing me. He told me that dealership has a reputation for lowballing, so I should just drive down and see him in-person where he could try to get me a better deal. He even repeated this silly line they must have taught him at the Brickell Mazda sales 101 course "your presence is your leverage". Really? If you could see my eyes, they're rolling over to the back of my head. Of course, I'm not driving down to see if you give me a better deal. The tactics were laughable. I feel like I should send him a Gitomer book on sales. Page one "if they like you, and they believe you, and they trust you, and they have confidence in you... then they MAY buy from you". He struck out on all points. read more

The owner, Mario reached out to me at worked to resolve my problem. I am happy with the outcome even though I'm frustrated that I needed to air my grievance through social media to get a response. read more

Fastest Mazda service - oil change and tire rotation within a few hours. Tip: Make an appointment online for early morning and always get here a little early. Your car will be done quickly, and you get a coffee & free car wash with service. Ask for Service Advisor Manuel Roque , he was very nice and professional. read more

They improved their service so much. When you drop your car off, you don't have to wait for 2 or more hours. They offer you coffee and Uber service and you can go anywhere in 10 miles. After they are done with your car, they give you a call and Uber picks u up. Service also includes car wash, only outside. Luis was very helpful, he explained everything very well. This service was awesome. Thank you very much. read more

After two cars leased with these people I'm done with them, not professional at all, they called me two switch my old lease wich was expiring soon, so i went with them and upgraded my car, theAfter never connected the bank on time to make the remaining payments,so aftrr a few days the bank started calling me asking for the money, i have contacted them many times and they keep playing with me, no one takes care of you, that was last month on the 8, the made me make the remaining payoff to the bank, and they said they will give me a check for the amount i paid, i thought it was a serious dealer until this happened to me, do not recommend this place read more

Management is indignant. Front office staff is pleasant and courteous when the phone is actually answered. I am pleased with the car, but I would not return to this dealership for my next purchase. Customer service is VERY poor. I will drive south as I've done for the my past car purchases where my business is appreciated. read more

Good customer service, are honest (didn't try to sell services that were not really necessary), and efficient.

Overall great experience with this dealership. Eduardo was very nice and very informative about the different cars I was interested in. I drove 2 cars to Key Biscayne and back. These guys are great. They are not pushy but they do try to give you the best deals because they want to be the best. I ended up driving out with a new Mazda 6 Touring Plus! Thanks guys! read more

I Really recommend any one to work with brickell Mazda. Particularly, I work with Jose Bruschi, and his attention and knowledge about the product that he is selling and the process of selling is amazing. If you are looking to buy a new or pre-owned car work with brickell motors. read more

My first Car, and couldn't be better!! Thank you Laura Rotalde, the best and most beautiful seller in this dealer. She was so attentive, kind and always tried to find the best option to me. She knows what she does, and definitely an expert in the issue. If I have to buy another car, it would be in this place again. Brickell Mazda, keep Laura for long enough, she one of the best-best. read more

Walking in not sure whether to purchase a Mazda or not I was immediately greeted by Mr. Alexis Fernandez, a sales executive of Brickell Mazda. Not only did he answer every question I had, but he made my father and I feel like family inside the showroom. He helped me choose between two stunning looking cars, the Mazda 3 & 6 and all the different trim levels. After deciding on a car, I was helped by Mr. Mario Murgado Jr and he made sure that we got the best price for the vehicle. Shortly after we got a deal and shortly after I was driving out with a beautiful new Mazda 6. I would recommend this Mazda dealer to anyone looking for a new or used vehicle as they have incredible selections at competing prices read more

Everytime I go in for maintenence for my Mazda and I always receive the best customer service. They advise me on which service is more important and gave me a great deal with tires. I drive all the way there because I feel that they care. read more

I had an amazing experience at Brickell Mazda. We purchased a new lease on a Mazda 3 and also purchased a used vehicle for my niece. We dealt with Harvey Johnson who might have been the best salesman I've ever dealt with. He was knowledgable, curious, honest, and just a pleasure to deal with. He was extremely communicative during both purchase processes and I can't say enough good things about him and the organization as a whole. I will definitely return the vehicle - which has been great - and lease knowing how great an experience this was. read more

Great service department very friendly staff , took my car in for service I was impressed with the treatment by Luis the service advisor

Needed service on my car. Called ahead and asked if I could come in for an oil change. Was told by the staff to come in. Arrived 20 minutes later and was turned away by the staff who told me they were at capacity and would not be able to provide service for the remainder of the day. Why make me drive across Miami if there are no spots available for service? Try to get you car and service elsewhere, and skip the inconvenience of driving to one of the most awkwardly located service centers in south Florida. read more

I starting working on my lease application online and submitted all the information they requested in order to complete the purchase online. At some point of the process, the numbers jumped and I stopped. I was immediately contacted by the Internet sales manager, Yuri, asking if I was still interested on the vehicle and I explained the situation. The manager apologized and asked me to please come in to the dealership, that they would give me the number I wanted. I asked her repeatedly if they would really be able to give me such deal because I did not have time to waste, to which she replied she was 100% sure because It was the last day of the month. I decided to give them a try and I drove over an hour from work to get the car. I kept on receiving emails and texts confirming my appointment throughout the day. Once at the dealership, I asked for Yuri and they told me I could work with anybody because she was just a person they had to convince people to come to the dealership. They had me start with Brandon from sales. He had no idea about any of the information I had already submitted or the car I wanted. I showed him the car I wanted from their inventory and he went to look for it. Half an hour passed and he returned saying the car had been sold. At that point, I asked him to work the numbers with a similar car and as I was expected, he was almost double the numbers I was already quoting with them, very frustrated, I decided to leave because of the time I wasted and their lack of professionalism. As I was driving off the dealership, the salesperson tapped on my window and gave me another number but it was still too high, so I left. They had all of my contact information, but no effort was done to give me a call, send me a text or an email to let me know they KEPT MY DRIVERS LICENSE, I had to chase them the whole day to figure out if they still had and go the following day wasting time to get it. How would I describe the experience? Horrible. They are careless , unprofessional, disrespectful, and liars. All they want is to do is have you waste your time going there to give you a ridiculous number, not have the car you want, and keep your documents. Because of all the time I wasted with them the last day of the month, I lost a done deal I had with a higher end vehicle because I wanted to give them a chance. Their numbers are ridiculous, avoid them at all cost and get a better vehicle for your money. read more

I posted an ad on craiglist a 2012 Mazda CX-7 4D Sport Utility. It's bluebook is easily $6k. I'm asking $6k. There are pictures of the car and mileage on my craigslist ad. The guy offered me $3,500. He could have done that over the phone. Not very thoughtful. read more

I took my 2007 Mazda 6 to Brickell Motors/Brickell Mazda for a national recall repair matter PURELY out of convenience. I did not buy the car there, had never been there before - and will never return again. It's not about the repair job - that was fine. It's about their self-promotion business practice - deciding to use my car to promote their brand without my permission. Brickell Motors is closer to my home and office than my original and preferred dealer, Ocean Mazda, from which I've leased or purchased 3 cars and to which I have high brand loyalty. So imagine my surprise a few days later when I went to open my trunk and noticed my Ocean Mazda license plate frame was gone, and I was now advertising Brickell Motors via a new plate frame - put on without my knowledge or permission. They just took mine off and put theirs on. I have no doubt the Brickell Motors service staff was also surprised by my clear outrage when I called to ask about it, let them know I was on my way so they could get their plate frame off my car and put mine back on. Their explanation was something about how they do this on cars they service as a demonstration of their service. And, so sorry, we already destroyed your old plate frame. Really? I did not buy my car from your Brickell dealership. If I just brought it there for service, let ME choose if I think it was good enough to use my car to advertise your brand. Don't just replace my property with yours and destroy mine so you can have another car driving around sporting your brand. The resolution? Brickell Motors agreed to have someone go to Ocean Mazda to get one of their plate frames, bring it to my car at work or home and put an Ocean Mazda frame back on. So I will say thank you for making right a wrong that never should have happened in the first place. read more

I had to edit this for size - In Short: Their sales department are slow and sleezy, they steal your trade financially, the cars are dirty, and you cannot get anyone on the phone after you purchase a vehicle. In Long: We live 3 hours away, had our own financing and made an appointment. Once at the dealer, we're greeted by Jorge (salesperson) who took an hour to find the car, 30 min to write down our VIN and a lot of time socializing elsewhere. While test driving, we realized the car was not detailed/washed: trash, sand and a half drank water inside. They offered us $500 for our 2011 Camry. We had to let them run my credit and sign a contract stating if my bank didn't provide a check within 72hrs they would submit the loan with their lender. Also, we would have to come back if we wanted a detail/wash, obtain service records, valve caps and a working remote battery because service was closed. We said we were willing to take the car as is if they would work on the price. Jorge told us that normally they steal trades, but this was the best price. Javier (sales manager) eventually came over saying how they don't make much money working there, they overpaid for this car as a trade in and provided us with a printout showing an inspection/ detail assuring us it was valid, in fact "trust [me]" he said. We did purchase the vehicle because it ran well and hard to come by in our area with the options. We worked with Jennifer in finance who gave me blank copies of the paperwork and advised she would fax the purchase order to our bank before she left. She didn't. The next 2 days I called 27 times and text Jorge a lot. First Jennifer said she lost the paperwork and then our calls were ignored. On the 3rd day, once our bank's check was signed for, they faxed the paperwork. They were stalling in order to push their financing at a higher interest rate. ***UPDATE 6/7: Mario (general manager) message me on Facebook due to the poor review. He confirmed the vehicle was not detailed/ inspected and offered we come back (3hrs) and said he was sending a $50 gas card for the empty tank at delivery. We agreed to have it done locally and he requested 24hrs to arrange it. After 48 and 72hrs with no update, I reached out and was told he was having trouble making contact. Today I got a call from our local Mazda and set an appointment. ***UPDATE 6/27: My tag expired on 6/17. On 6/14 I made many attempts to contact them - Jorge and Javier were off, and Jennifer was on vacation (not really). Eventually a sales manager transferred me to her, and Jennifer told me it wasn't her job and she was too busy to get me a contact in the Titling department, Jorge would handle it. I e-mailed Mario/ Jorge as a heads up and Jorge said he would get with Jennifer. Mario replied saying it was transferred and my registration should be coming in the mail any day, but in the meantime, Jennifer would send an electronic copy. On 6/17 still nothing from anyone so I reached back out - Jennifer said it wasn't her job again, Jorge said he would get with Jennifer and Mario did not reply. On 6/26 I still didn't have either the mailed or electronic copy, so at 7am I text Jorge, e-mailed Jennifer and messaged Mario, no one replied. My husband called Jorge and Jennifer and got nowhere. That evening I called over 20 times. The first 2 times I was transferred right to Mario's voicemail, 15 times my call was sent to the dealers voicemail and 3 times I was offered to take a message that she couldn't help me. My husband tried calling the dealer and Jorge on his cell, but the calls were also ignored. Finally, we called from his work phone and Jorge took the call - he was working. He included Jennifer on the call who only yelled over us saying it wasn't her job and eventually told me "wait on this" and hung up. I messaged Mario demanding a call and he sent me a PDF of the registration. DO NOT GO HERE! ...Oh and that $50 gas car, that never showed up. Surprise. read more

Just drove all the way from Miami Lakes to Brickell Mazda to do a lease return. After the customer service rep on the phone told me I could do the lease return at any time during their regular hours, I get here and Richard says they can't take the lease return. When I walked in, I told Richard, that I was there to return the lease, he then turns around, whispers something to another sales rep. The sales rep and Richard laugh, which I thought was extremely unprofessional. Richard informs me that the customer rep was going to assist me, still smiling the customer rep takes my registraiton and steps away. Comes back shortly and tell me they only do lease returns until 6pm. I asked to speak to a manger and guess who I get, yeah, Richard. I told him that I drove all the way here because I was told the can do the lease return during regular hours. He said no, the person that does the lease return is not here in a very dismissive way. This dealer used to have great customer service, but as the reviews show, that is no longer the case, stay away! read more

The car is four stars, the dealership zero - that averages to two stars. I bought a special edition Mazda and had to pay list price. I ordered the car online directly from Mazda so I knew that the dealership wouldn't work on the price. But the transaction managed to get worse. The dealership appointed a salesman to help me when the car arrived. He was useless. He showed me the car on Saturday and we made arrangements for me to pick it up on Monday. It wasn't ready (more on this later). I traded in a 2013 Honda. They told me that the most the wholesalers would give for the car was $9,500. I told the salesman, Harvey Johnson, repeatedly that the car was worth at least $10,000 wholesale. He said he would fight for it but actually didn't do anything and was extremely unresponsive on the topic because he knew I was buying the car regardless of the trade. Serendipitously, I was at the dealership signing papers when the wholesaler walked in. He didn't know who I was. He asked for the used car manager and as they walked by I heard him say that he brought the $10,500 for the 2013 Honda that was sitting outside the door. I brought this up to Harvey Johnson again and he stood there with a stupid look on his face. On top of all of that, I had to pay $995 pre-delivery charge. Well, the car was not clean and the tank was not full. The salesman had to hurry down to the gas station to fill it up while I sat in the dealership for another 20 minutes. The car is great. The buying experience was horrible. Being a good citizen is doing the right thing when no one is looking. This dealership doesn't do that. read more

Truly a great car buying experience. The level of support and follow up from our salesman, Juan Salas, was OUTSTANDING! Furthermore, the Sales Manager, Tony Suarez, went above and beyond to ensure that our experience was exceptional! I purchased my daughter her first car and she is absolutely THRILLED WITH IT! The guys made me a hero in the eyes of my baby girl and for that, I am forever a loyal Brickell Mazda customer. read more

These guys were great. No games, no hustling, just very simple and easy. I didn't realize that getting a new car could be such a quick and enjoyable process until I came to Brickell Mazda. read more

The service was great. They did everything in there power to get me in the car me and my wife wanted. Very helpful and not annoying ( like most car salesmen). read more

Once again, we had great service at Brickell Mazda. Aaron helped us solve a minor, but important issue that we had. Even though this wasn't a big ticket repair, he treated me with concern and professionalism. He went above and beyond to work with his team to get me back on the road. Thanks to him and all at Brickell Mazda. Keep up the great customer service! read more

We had a great experience at brickell mazda. Alvaro Cepeda was an excellent salesman. He was helpful, pleasant and not pushy at all. He took his time to explain how the new car settings work. If I could give him 10 stars I would. read more

We had a great experience purchasing a car at Brickell Mazda. And the reason for that is the great service that we had for the whole process with Michel Pedrianes. He is awesome! He was very patient, explained to us every detail that we need, and the conversation was 100% transparent, so that we could reach a deal that was good for everyone. My wife and I couldnt be happier with the service that we received from Michel Pedrianes. In our journey to purchase a car, we went to different dealerships and spoke to different salespersons, and fortunately we met Michel. By far, he was the best salesperson that we met in the entire process. If you want to buy a Mazda, dont waste your time. Go to Brickell Mazda and look for MIchel Pedrianes. You will not regret! read more

I was pleased with the sales team and their eagerness to make a deal and they really took time to get me the best deal possible. I wasn't too pleased that the car I bought brand new had not been detailed prior to my arrival. Some of the glue adhesive was still on the car surface that almost looked like scratches. They did give me a "we owe" detail and that was good, until I got to the service department.... I've never seen a dealership with such chaos in its service center. The advisor I worked with was nice and helpful but when I went to pick up my car it was like a high school shop class where the vehicles were being worked on. Employees smoking while washing/detailing BRAND NEW CARS! And socializing with other people that weren't even employees. It was like they invited their friends to come hangout with them. Mind you they didn't even know where my car was when I went to pick it up... Never again will I drop off something I care about at that service center. Good sales team and management. Terrible service center... read more

I was recommended to buy a car from Leidy Loaiza at Brickell Mazda from a good friend. From the very first hello and throughout the process, Leidy was professional and very engaging. She listened and recommended the perfect car that met all of my needs. I did not feel pressured in any way as most people believe happens when buying a car. I will recommended my friends and family to visit Leidy at Brickell Mazda for their next car. read more

From the Internet sales staff all the way to the owner, this has been the best car-buying experience I've had since I started searching. What stood out is the level of professionalism, courtesy and care I received from beginning to end at this dealership - and folks living in South Florida know that this is not something to take lightly - it means a lot. Even though I already visited another Mazda dealership, I was encouraged to still visit Brickell Mazda and I definitely don't regret it. I can say now with certainty that the other Mazda dealership I visited simply did not share the same standards. Priscilla was professional and friendly over the phone and greeted me warmly when I arrived at the dealership, even offering her cell number if I needed her help again. I had a wonderful sales exec, Alexis who even personally delivered the vehicle to me a couple days later at another location! I was very impressed with how present and involved the owner, Mario was throughout the process. Together with the finance manager, they worked hard to get me an excellent deal. After signing the contract, a problem came up that had me very worried but Mario was quick to remedy it and make the entire experience even more satisfying for his customer. This simple act of kindness will go a long way because not only am I a new loyal customer (I switched from Lexus) but I have already recommended the dealership to others. And the best thing is: I am so happy each time I drive my beautiful new CX-5! I am a total Mazda convert. Thank you, Brickell Mazda! read more

We wandered into Brickell Mazda on a hot day in June 2016. Harvey Johnson took us out for a test drive in a Mazda3 and explained the technical strengths of the car to my daughter and I in fairly simple language. He was professional and patient; more importantly, very courteous and respectful to a mother and daughter who were not very knowledgable about cars. We felt we could trust him and he delivered. We negotiated a deal quickly because he made it possible. He facilitated the lease for us and we drove off in the car. Harvey continued to support us after the sale, following up on lease details and paperwork questions. He took us personally to the service department several occasions. When we relocated from Miami, he went out of his way to answer questions and provide information about the remaining term of the lease, and got the car evaluated for eventual lease termination. In trying to get license plates in another state now, he has again come through for us by providing us the correct paperwork from Brickell (this is over and above his normal duties since he has tried to facilitate our contact with the finance department). The continued service he has provided is truly extended commitment to a customer; he is always an email or phone call away. If I lived in Miami, Harvey's service alone would make Brickell Mazda my favored place for auto shopping. He is truly exceptional and every dealership should have a person like him. read more

The only reason they deserve 1 star and not zero is because of the sales person that helped us was really nice and dedicated his time to us. After 5 hours of negotiating, choosing the car, giving the down payment and everything, the finance manager came to us to tell us in a very rude way that since my mom never had a lease before, the bank had a policy and could not approve her credit. She had a 704 credit score at equifax and excellent credit history. Not only that, they took 5 days to refund our down payment and lied everyday by saying it was processed when it wasn't. (Out of the sudden, the fifth day of waiting they are able to give us a confirmation that the refund was finally processed. This was the worse experience we ever had a dealership. The following day, Toyota gave us a much better deal anyways. Avoid this dealer at all costs. I feel bad for the sales persons that are actually really nice and depend on rude finance managers with very poor knowledge. read more

I had a 2 recalls for my car. I called them and their Mazda System "was down". They said they would call me back and never did. I called them back a week later and they told me they did not have any loaner cars available and my work is outside of their shuttle service area. They said I was second on the list for a rental and they would call me back as soon as a vehicle was available. Two weeks later I called them again because I hadn't heard anything and they said they had a vehicle available and that I should bring in the car the next day. I informed them that I would not be able to bring the loaner vehicle back before they closed for the day because I had to work late that night. They said no problem. When I arrived the next day to drop off the vehicle. The staff were rude and had no idea what I was talking about. They said I wasn't on their list. Finally, they confirmed with the scheduler who told them I did have an appointment. The person helping me was not at all pleasant to work with. They asked for a copy of my insurance, which I showed them on my phone through my insurance app (it is legal in Florida to carry an electronic insurance card rather than a paper copy). The guy refused to take it and also refused to make a copy from my phone. I had to email him a screenshot of the card. After finally getting the loaner vehicle straightened out I left. They also ended up giving me a free oil change because even though I bought my car in December 2015 I have STILL NOT RECEIVED the owner booklet they were supposed to have mailed to me. I never received a call that my car was done, but I went ahead and went back to pick it up the next day and return the loaner. The people who greeted me told me my car wasn't done. I went in and asked inside and found out it was done. They also charged me an extra $10 for a "garage fee" which I am assuming was because they kept it overnight...at no point was that fee ever told to me even though I expressly told them I needed to leave it. They brought my car around and it was still filthy. They are also supposed to wash your car as a "perk" but they did not. They also tried to convince me to wait an extra hour so they could do an AC flush to my car which would cost me an additional $130. I only take my car here because it is the lot where I bought it and it is close to my house. If you have any other options then DO NOT TAKE YOUR VEHICLE HERE. They're terrible. I have never had a good experience. read more

Great, fast service. They called Uber for me for drop off and pick up! Service advisor Raydel Garcia is very professional. Thank you Brickell Mazda! read more

The absolute worst place to buy a car. They advertise stating that the car is available but when you get there its not..then after waiting for 5 days..the car shows up...no one ever calls you nut when you call to follow up they tell you that someone else interested. They also have hidden fees called dealer options..which of course you never knew about...about $1500...but they are dealer options not yours....Dont go there...even if you walk away and give a deposit check without driving off with the car...they still cash your check...super expensive horrible service and big time liars and scammers...i will never go there again..id rather walk read more

I bought my car from there which came with some scratches in 2016 , and my 2 front windows consistently get stuck after being in the heat for more than 5 min. I've been there 3 times for that issue and so far I've been told 1)it's normal ,2) it's bc the window has dust or is dirty 3)apparently my warranty doesn't cover it bc they can't duplicate my problem. My brother is a mechanic and he disagrees with all 3 statements and I have various witnesses to my cars issue . I'v never gotten such bad service before til today. Now bc they don't wanna cover it with the warranty I'm stuck with a 2015 car that has windows that malfunction like an old beat up car. And Im guessing I'd have to pay out of pocket since they want to be difficult about the warranty . It feels like they just avoid the real problem and try to find a way around it l, this is a terrible way to treat a customer I used to go there for all my services now I guess I have to start looking for a reliable mechanic read more

Back on 11/27/15 I wrote a great review about our experience with the sales staff at Brickell Mazda. We left that night with a brand new CX-5 Touring Edition and couldn't have been happier. Unfortunately, since then we've been extremely disappointed with the lack of customer service regarding issues that we encountered with the car since we got it. My husband emailed the general manager Mario Margado on December 7th to voice his concerns and asked for a call back. We never received a courtesy call or email back from him. After not hearing from anyone from the dealership for about a week and half he called the dealership on December 18th and spoke to another manager named Jesus who apologized and ensured us our concerns would be addressed and that he would have Mario contact us. We even sent Jesus the original email that we sent to Mario so that he would have the whole history of the issues we encountered. Well it has been about 6 weeks since that last conversation and not even a courtesy call or email back once again. We are due up for our first maintenance check in a few short weeks. Is this the type of customer service we should expect? It's apparent that management checks Yelp for reviews about their dealership and I challenge them to have the courtesy to reach out and address our concerns. read more