Brewer's took amazing care of us! It's starting to get toasty so it was a bit urgent when we learned our 17 year old HVAC system needed to be replaced. Two companies couldn't accommodate an install for 2 weeks. We had used Brewer's in the past and Jared arrived in a couple hours for their quote. Unbeknownst to us, Jared told us we have an air scrubber. Jared is extremely personable and happily resolved every concern. Only four days later, we are loving our new system (Trane 18 Seer) and how it removes humidity(79 feels like 75) and once Brewer's replaced the bulb for the air scrubber, the air is so much cleaner in our home. Thankful this qualifies for a 2024 tax rebate too. Thank you Brewer's! Highly recommended. read more

What a pleasure to finally find a professional, knowledgeable and friendly service person. Jared was scheduled to estimate AC unit for garage/ workshop. He let me know 1/2 hr before his arrival. He was on time . Very professional to listen exactly what I was looking for. He offered suggestions which was backed up with knowledgeable information on the AC units which would work best. I felt comfortable asking questions and not intimidated or pressured by some Sales Pitch. I look forward to working with Brewer's on the installation AC unit. 5 star Jared read more

Brewer's Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - Tempe, Arizona

We had Brewers install our A/C 9 years ago. Every time I have called for scheduling our yearly tuneup, they are always so pleasant, and kind. They have always done a fabulous job, show up on time, and the technicians are always very clean, and polite. However today was so amazing, that I'd give them platinum stars! I called at 11 am, on a 108 degree day. My A/C was out, and they scheduled me a 2-5 pm appointment. My technician Kyle showed up today, and after replacing a sensor, several hours later I saw the temperature hadn't done as he expected. Called the office he returned in just 90 minutes. He was thorough, and got my AC running as promised. I CANNOT say enough about Kyles professionalism. I want the owner to know...after 9 years...this young man was THE BEST technician we've had from their company! Thank you Kyle, and Marissa for taking care of our needs. read more

I had two requests for my service visit. The first was to do a precautionary checkup on several AC units, and the second was to repair a unit that I suspected lost an air handler fan motor. Cameron, the technician, diagnosed the broken unit as indeed needing a new motor, and told me it would be $200 for the labor to replace it (the motor itself was under warranty). He did a good job on the repairs, but unfortunately when he was about halfway done replacing the motor he approached me to say he made a mistake and the price was now double. It appears that a mistake was indeed made. The question becomes this: I gave a go-ahead based on the price quoted. And who should absorb the cost of the mistake, the customer or the company's rep who made the mistake? read more

Recently scheduled multiple houses to get serviced. My main house was serviced fine by a knowledgable technician. The other property is where I had major headaches. My first appointment I was called during the time window and asked to reschedule. My second appointment a new technician performed the wrong services where a unit he was not supposed to touch was impacted such that many components failed and I had nearly $2K in expenses to repair it. I tried to handle the issue directly with the Owner (Mark), but he blew me off. When they ignored my issue, I turned to the BBB for help. I worked with Robert Moreno and checked in about every 10 days with very little feedback. After 30 days I escalated my issue to the director of conciliation Michelle Marin and got the following reponse: Hi Larry, Thank you for reaching out to BBB. I apologize that your complaint is taking longer than expected. The business has communicated that there may be further delays due to matters outside of their control. If you wish to pursue your complaint with other avenues, you're more than welcome to do so. Please know that as soon as we receive another update from the business, you will be notified. Again, I apologize for the frustration behind the delay. Matters outside their control? After 30 days of putting this off they can simply state that and get off the hook? I looked at Brewer's AC facebook page and saw that just 6 days ago they posted a picture for International Beer Day, but during that time didn't have time to respond to a legitimate customer complaint. Appears they have been paying their dues for 38 years so why do anything about it? Gotta pay those execs somehow... It's too bad Brewer's has lost their touch with their great service. I would really avoid using them until they straighten things out over there. read more

Responsive, professional and reasonable value for the money. The newly installed unit did stop working after a week but they had if fixed within 6 hours. read more

Great experience. Very knowledgeable estimater. A little high on price. Right on time but made up for on being thorough....

Honestly, of all the various contractors we've worked with Brewer's has been the absolute best. We called them on a Friday afternoon when we noticed our AC starting to go out (we'd had a similar problem last summer and knew it was only going to get worse). They sent someone over that afternoon, even knowing that they might not have a ladder tall enough to reach the top of our two story townhouse available during that time. The tech they sent couldn't reach our AC that day but was still willing to take a look at the thermostat and start the process. They got someone out first thing on the next available day, de-iced our AC, and then sat down with us (wearing masks) to explain options. Since we had already done repairs (and their price for the similar repair was pretty competitive, but still a lot for something we've been fixing every summer) we opted for a new unit. They took the time to explain every detail, SEER ratings, APS rebates, warranties, and answer all our questions. They even collaborated with our roofing company since we had already scheduled a re-coat and for the new AC they were going to have to cut away some of the foam. Even though they warned us that due to high demand it could be a week before our new AC unit could be installed they were able to come out 4 days early, got it installed, tested, and set up the new thermostat. They ended up coming back out to quality check everything about a week later and answer questions, even threw in some air filters. Truly, from the initial call, to the sales rep, and the install team - these guys all communicated with one another about our concerns / were on the same page, were extremely knowledgeable, and showed up on-time and prepared. Their warranty is pretty great, I know we'll see them again for the free tune-ups they offered because we got a new AC but even then, I recommend them. Genuinely a pleasure to work with. Oh, and I almost forgot, when I followed up trying to get our new unit registered with Trane for the warranty it turns out they had already filed the paperwork on our behalf and submitted the APS rebate documents. Truly outstanding! read more

Brewer's Air Conditioning & Heating - 2 story townhouse, roof mounted AC - Heating & Air Conditioning/HVAC Near Me - Tempe, Arizona

This company is no good. They told me my a/c would be installed in 3 weeks. It was 7 months later. It stopped working that night. 1 year and a month it stopped again called them and was informed they would be ot in 3 days. I called another company and were here in 1 hour. Save your self a headache go to someone else. mark R. read more

This company is seriously lacking in caring about us when we requested service in August of this year. Their web site implies 24/7 service. Yet, recently when our one year old, $17,700.00 A/C unit broke between 7:30 P.M. - 8:00 P.M. this August of 2023 , we were denied service that night. We purchased our $17,700.00 A/C unit from Brewers A/C last summer. After several phone calls with their call-center, we were told we couldn't be serviced until the following morning. The following morning when they serviced our air conditioner, I was informed by their A/ C service technician, Mario, and Brewers office staff that A/C service is rendered Monday through Friday 8 AM to 5 PM and that emergency services are offered 5 PM to 7 PM Monday through Friday. This is a definite contradiction to their website that clearly indicates they offer 24 / 7 service! Furthermore, I learned at this time that they only have one A/C technician on call. How do you possibly run a A/C Business in Phoenix Arizona during August with these service hours and only one on call service technician? After having our AC repaired by Mario I requested to have a condensate pump installed later in the week. I chose this option to prevent further A/C problems . The appointment was set up a few days later. Mario showed up and our initial bid went from approximately $560.00 to $1645.00 per Mario. He also told me that this estimate was a guess and that there could be additional fees for clamps as he was leaving our home. Mario also informed me that before he came to our home this morning he learn that there was a better way in which to complete the work previously agreed upon. Mario informed me that this initial bid and work would not be the best option to install the Condensate pump. Thus, after calling his office the price of this bid dramatically increased and Mario told me that this appointment would have to be rescheduled. My question is: If he knew in advance that this wasn't the best option, yet , still was at my our home to install this condensate pump why would you do this? Why would you not call the customer prior to arriving at my home when you were at the office at this morning and you knew that they were better options? I have tried diligently to work with Brewers staff and the owner Mark to receive in writing and accurate estimate of the work I had requested. To receive any bid in letter form, and a resolution to these problems has been very difficult to receive especially from the owner, Mark. I feel that none of these problems should have ever occurred if only Brewers A/C would care about their customers. The lack of properly communicating on their web site and having their staff fail to properly communicate with me as their customer has caused me great frustration and concern over how they conduct their business. read more

In the end, we didn't go with Brewers ONLY because the AC unit we wanted was not in stock. The sales technician took time to look at existing vents and duct work to ensure a high quality estimate. Explained everything to us in detail. When I suggested buying a slightly lower quality unit so I could work with him, he told me the other deal was good and he would take it. Integrity usually implies quality. read more

We had Brewers install our A/C 5 years ago. Every time I have called for scheduling our yearly tuneup, they are always so pleasant, and kind. They have always done a fabulous job, show up on time, and the technicians are always very clean, and polite. However today was so amazing, that I'd give them platinum stars! I called at 11 am, on a 108 degree day. My A/C was out, and they scheduled me a 2-5 pm appointment. My tech showed up at 1pm, and done 30 minutes later. I cannot say how very much I appreciated the fast response, and the experienced tech for saving my day! Thank you Kathy, Rosie, and James Schmidt! Your amazing! read more

The owner of Brewer's air was understanding and helpful. Thank you Mark for taking time out of your day and getting this situation rectified. read more

Joseph came out as a second opinion after our warranty company denied our ac repair. He was professional and helpful in explaining what needs to be done. We may end up needing to replace the unit, but his report will hopefully help to get reimbursed by the warranty company. Highly recommend. read more

Joseph and Kyle for came out yesterday to fix my A/C. After dealing with completely incompetent and uncaring people with my home warranty and insisting that they allow me to use an outside company, I chose Brewer's. I'm really glad I did, and I couldn't have had better service from these guys. They were prompt, efficient, knowledgeable, and they worked with the home warranty company so I could be sure to get reimbursement for the amount I paid. I really appreciate the service I received from this company! read more

We have bought two new air conditions systems from Brewer's. One last year and one this year to replace our old original systems. The new variable speed units offer "even cooling" rather than the freezing blast of cold air followed by the air warming up and then freezing blast of cold air again. We are more comfortable overall. I like that we do not have to change the filters every month which can be difficult depending on where it is located. Brewer changes the filters once a year when they come out for our semi-annual check ups. So far, the sales man, installation and service technicians have all been helpful in installing our units and servicing them. It is easy to adjust the temperature or change your heating and cooling schedule on your smart phone or using the new LCD panel via Nexia app. read more

Selena, excellent customer service. Mark, the owner explained questions I had very clearly pros cons of roof unit versus ground. Ed also super great guy, they are a good team. I know I am still in good hands since first working with them in 2013. In the future hoping they will be my only go to service for HVAC work. I highly recommend them! read more

Edit#2: brand new a/c installed in Jan and now we have "dirty sock syndrome" or something. 3 visits and still no resolution and zero communication from the owner. We had to pay for a second opinion to get a warranty request started with Trane. Hopefully they can figure it out. Edit: I have to update this review. Turns out the employees (maybe just one?) who they sent out to replace ALL the ducts actually lied to us and stated that all ducts were changed out. We had a smoke smell issue and specifically did the ducts for this reason. The QC check missed this "oversight" and we were told, yes they are all new. My husband had painted the old ducts w Killz and he pointed out that the 2 harder to get to ducts still looked like the ones he sealed. QC said it was the paint or (I forget the technical term) they used and yes, they were all new. We sent pictures to the owner who did, in fact, determine the ducts were not new. Part of the original crew were sent out to rectify it. They pulled out quite a bit of old duct work. They are lucky my husband is nice and professional. He had to take another half day off work to watch them and be sure it was done right. I would've asked why they lied right to my face. We went with the highest bid on this job because we trusted the company and was impressed by their technical expertise. Very disappointed. I guess the lesson is if you aren't doing it yourself (and paying over $10K!!) for a service, you better watch every step of the way. read more

I have my HVAC system inspected twice a year by Brewer's. They are amazing. Joseph is so courteous and responsive. I appreciate his educating me as to the quirks of my system. Customer service and technical knowledge are hallmarks of Joseph's service. I am a huge fan of Joseph and Brewer's! read more

Cannot say I am very happy right now; my 4 yr old AC system (warranty 5 years) seems to be doing poor job today. Yes covered, but not the service call on weekend. So either you suffer or pay. Guess all that small print is where they hide that info. read more

High marks for being on time and great communication up to the service call itself. High Marks for the technicians knowledge and understanding the Carrier 5 ton Air Conditioner. The AC is about 5.5 years old and the dual capacitor which is needed for the compressor and Condenser Fan Motor to start and operate properly is starting to show signs of weakening. Again normal for the 117 degree day and time of the day the tech was there. Here is where things took a turn toward poor. The companies pricing for the Capacitor, I grazed over when I heard the capacitor was going to be $430.00 and that the Condenser Fan Motor is not turning freely as it should and that would be another $8??.00 so in replacement parts the Bill was going to be over $1200.00. Being in the HVAC business a few years ago, I decided to replace the components my self. Carrier Capacitor purchased on line brand new $20.92, Condenser Fan Motor using zoom machine oil two drops on the wicking material and it is working fine. If I did have to replace the Fan Motor it would have cost around $124.00. Hey I believe in a markup but that is not being fair to your customer and its way out of line even if you do offer a year replacement part warranty. But again, I had to have an independent company the inspection for the house to sale, so I'm giving you all a 3. Thank you for showing up and doing the inspection for what was quoted. read more

Made our business of value. We will definitely call again, appreciated the great service.

if you contact them.... you will be very sorry you ever did!!!! My wife is afraid to discuss the problem in detail cuz they know where we live. read more

We had them quote us over the phone and then changed the price once they arrived. Classic bait and switch! We turned them down for servicing. They promised no charge for inspection, but once they learned that we weren't going to hire them, they insisted on a 99 dollar inspection charge.(No invoice was received) We refused to pay and to add insult to injury, they increased the inspection to 124 dollars and sent it directly to a collection company without prior attempts to settle the outrageous bill. Bad business practices! Avoid like the plague! Will report to the BBB. read more

We had used brewers for the past 5 years for maintaining our 20 year old AC/heater and they did a great job. We had them just install a new AC/heater and they did a great job. The guy who installed it has great people skills and answered any questions we had. read more

These guys are the best.... Polite and professional technicians. Knowledgable and helpful Sales people and support staff. ..I have been patronizing Brewers for 20+ years. Mark Ibarra and Tim Riley are the best team you could hope for to meet your comfort needs... read more

We had an A/C unit replaced at our home and these guys did a great job. Everything went as scheduled and from start to finish they made the whole experience fast and easy. Highly recommend them. I will be using them for my A/C needs moving forward. Thanks Brewer's. read more

I have used this firm for years and have always been impressed with their responsiveness and courtesy. Today I had a technician come out for a condensate leak from a ceiling vent. He went into attic, took photos and patiently explained the problem and several solutions were presented. I ultimately decided to wait and see if it resolved itself when humidity receded. He didn't try to sell me on expensive repairs I didn't need, just presented the information I needed to decide for myself. I trust them to be honest and knowledgeable and unhesitatingly recommend them. read more

Brewers has been great to work with for the past 20 years. Their quotes have always been very competitive. They have replaced 2 AC units at my house and one unit at a condo for me over the years. Along with replacing the ductwork in my house and helping my buy a new Evap cooler. The employees are great. From the ladies that answer the phone to Joseph the technician. I have confidence in this company to make sure that the job is done right and on time. Thanks Brewers! read more

Brewers tech Joseph Hernandez just left my house. I had an intermittent AC problem which I know can be difficult to diagnose. He asked questions and listened to my answers. Joseph then went on the roof and repaired my AC. I have been using this company for many years and have always found them responsive to my needs, and provide speedy prompt service. read more

A Brewers' technician provided a $4k estimate to replace my mom's indoor coil in a Trane unit. Howard Air did the job for approximately $2k less. I called Brewers about their $4k estimate. After a rather testy exchange, I said that I wanted to understand why there was such a huge difference between them and Howard Air, and the person I spoke with said, "You don't need to understand." Well, I certainly don't understand, but I'm sure that you can understand why I can't recommend them. read more

I purchased a very expensive unit from Brewers in November 2014 after getting quotes from several companies. In August 2015 I came home from work and the AC had shut off. I called Brewers and was told the after hours fee of 150.00 starts at 4:00 (you will be charged this even if you have parts/labor/ etc warranty). The after hours technician (his name was Tru) was at my house in less than 10 minutes! The repair involved removing the wall control module (thermostat) and plugging it back in. It overheated and when that happens it will shut off. Tru said this was a problem with this particular thermostat, which was also quite expensive... The next day I called Brewers and spoke to Rosie the manager. I explained my situation and asked that they waive the after hours fee. I work a job that you can get called out for so I know what it feels like to have to leave home and someone does have to pay that salary, but he clearly wasn't that far from my house because he responded in 10 minutes. Rosie spoke to the boss and they agreed and waived the fee!! I also expressed concern that this thermostat my break again and the Brewers was aware of this issue with this model. Again, Rosie agreed and set up an appointment to replace it with a brand new unit the next day. In a time when some companies have blatantly stopped providing good customer service or applied good common sense to a consumers concern-it was very refreshing to see that Brewers has not. The technician (Tru) was great and Rosie was very receptive to my concerns. I am very pleased with Brewers and would recommend them to any of my friends because of this experience alone. Word of mouth goes a long way with an expensive purchase like an AC unit. read more

Our A/C was running fine as a new 5-year model but needed coolant over a weekend. Husband went with Brewer's on a referral no less from a neighbor but BREWER'S showed up ..spent 45 min here , mostly talking & THEN ADDED THE COOLANT at an over $300 charge along with an over inflated WEEKEND charge that does not be removed as per a weekly visit although THE SAME TRUCK AND SERVICE PPL show up. 500$ for this quick fix while 800$ BUYS A NEW UNIT. Brewer's may be in our community for a while but that does NOT MEAN THEY DO NOT RIP OFF WEEK!END PPL! SO very Disturbed .NO Referrals from THIS AHWATUKEE HOOD FROM US! read more

Brewer's tech's are always courteous, professional and on time. They take the time to answer all questions and I highly recommend them.

Brewers is an excellent company with excellent employees. We have been using this company for seven years. They check our ACs every Spring for a cleaning and fine tuning. Our problems have been minimized. We have older units and they function properly. We highly recommend this company for its honesty, punctuality and professional service. read more

Brewer's did right by us and in a hurry. We knew our 26-year old A/C unit was on its last legs. I asked our neighbors who they've used and would recommend and Brewer's was one of several they mentioned. They were the lowest of three bids by a few hundred dollars and had the best warranty. We went out of town and sure enough, came home to 96 degrees upstairs. Brewer's went out of their way to get us in the next business day, which is huge in July in Phoenix. Now we have a Trane unit with a digital, programmable thermostat. We hated to spend the money, but love what we got in return. Brewer's was responsive, professional, and no pressure. I hope it's years before our other unit dies (replaced with a no-name unit by former owners) but we'll call Brewer's when it does. By the way, I researched the bidders on Reg. of Contractors, BBB, and online reviews. I registered on Yelp just to write this review (my first) because I feel like great customer service deserves the effort to say thanks and give credit where it's due. Good luck in your search! read more

Well, time to find a new company to service my air conditioner. They give you a two hour window, but do not show up. I guess their business is more important than mine. When 11:00 came and went, I called and talked to Rosie, the manager in charge of scheduling. She told me that the tech was on his way, yes he is running a bit late. When I pressed the issue she then apologized. It's a shame because I think the techs are actually pretty good. I have gotten great service in the past. So, if you have the time to sit around waiting, then go with Brewers. If you have a life, you should probably consider an alternative. read more

Upon SRP's recommendation, I hired Brewer's to install my new $6500 AC unit 6/17/2010. They offered a "10 year No Hassle Warranty" that I was told by my service rep would include EVERYTHING! When less then 13 months after my installation & only one month after my Maintenence Check-up, my compressor goes on a Saturday morning, I'm told there will be a $150 after hours fee (that includes the part warehouse fee if need be). Because I am surprised by this fee given what my rep had explained to me about my "no hassle warranty", I am told the owner Tim has waived my fee this ONE time as a courtesy. Then, when they finally (next day-Sunday, not same day-Saturday) come out to repair, I'm told it will be $100 to fix today to get into part warehouse (owner is NOT covering after hours fee afterall)! Besides owner Tim, promising to waive fee & then changing his mind when there was actually a repair to be made, I was treated as an inconvenience at every turn. It was clear I was an annoyance in their weekend (never did I get so much as an apology for a 1 year old unit's compressor going!). Both the customer service rep & the owner Tim cut me off repeatedly & talked down to me as if I were undeserving of their respect. I can not tell you how insulted & upset I feel. I will never use Brewer's again (I need a new unit on my other side too). I highly recommend that anyone interested in using them be cautious. Their sales men make you feel all cozy & confident then they treat you like dirt! read more

Horrible Beware: My air conditioner stopped blowing cold air. I called Brewers and a technician came to my home. He told me that the Freon had leaked out but that he could not tell if it was coming from the inside or the outside unit. He gave me two choices: I can fill the refrigerant up and with no promises it will hold or you can purchase new units. The Freon is very expensive ($439.00)-but don't worry if it doesn't hold we will apply the cost towards your new air conditioner unit. The technician instantly told me that a sales representative would contact me to give me a quote on a new unit. Of course the Freon did not hold. A few days later I was approached to buy the new unit with the $439 discount taken off the bill. I had a second opinion and they found the leak very easily in the outside unit. The new technician showed me how easily the reader picked up a small leak in a copper line on the outside unit. The repair was made. I asked Brewer to refund me the Freon cost- since their technician either "A" was incompetent and did not find the leak or "B" never intended for the leak to be repaired so I would be strongly encouraged to purchase new units both inside and out. Brewer's called me and told me that the owner "Tim" said he would not reimburse. I told them I believe this was a scam to get me to buy a new air conditioner. They were rude and flippant about the issue- which makes me believe this is common place at Brewers. Beware. read more