We have been a customer of SMW for many years. We had a temperature spike in our home and called. Nathan Came to diagnose the problem. He was the utmost professional tech,explained everything and found a leak in our system. He also did a tune up after the unit was repaired. Very courteous, and professional. We will ask for him for the next tune up or anything that has to do with our heating or cooling. read more

High prices. My $10k 2 ton Trane gas pack failed after less than 2 years. Charged $2600 by SMW to replace compressor under warranty (labor and refrigerant)). Buyer beware.. read more

The entire team at SMW are wonderful!!! They work with your schedule and keep you informed. When you are getting the quote ask if there are any 'recommended' adds. We were a little surprised by about $500.00 in adds. Also we asked how long install would take and we were told 5-8 hours, when the installers arrived they said 10-12 hours...it was 10 hours. Not a big deal, but if you have plans just verify. I would 100% recommend them!!!! read more

Bryan did an amazing job today. Replaced a 15 year old compressor on my air conditioning unit. It's super quiet again, I can have a normal conversation on top of the unit now. Excellent value. Thank you! read more

We came back from our vacation a leaky A/C caused by a backed up pipe. I called SMW and Scott came out to fix our problem on a Sunday at 9:30 at night. Was super friendly, quick, professional and got our A/C going fast. We are forever grateful for the quick and affordable service that was provided. I was super stressed out and he told me not to worry and took care of it.. we definitely will use them again. read more

Scott replied to my inquiry within five minutes. I talked to him on the phone before and after the project was completed. It was such a pleasure talking to him. He is very knowledgeable and truly cares about customer service. The tech, Bryan Blackson was super thorough in looking at my A/C unit and its components. He answered my questions and walked me through everything he looked at. He gave great recommendations on how to keep our home cool and our A/C running at optimal efficiency. read more

Given a phone quote after extensive explanation provided and then given an unbelievable quote when technician showed up... Called for an explanation and just wanted an honest answer why such disparaging quotes and was ghosted... Customer beware is my advice with this firm read more

I had SMW install a heating and cooling system in my home. The price I was given was substantially higher and I paid cash which two days later they said I was $600 short. I have waited almost a month to receive the three pass through grates that should have been installed at the time of installation. I am currently still waiting for one to be installed. When I contacted the office I spoke to Paul who became defensive and somewhat rude. I would not recommend them for anything other than possibly routine maintenance. read more

Scott and his team responded extremely quickly when my mother-in-laws air went out. Not only did they have us a quote that night they did the install the next afternoon. They were also less than the other quotes we received. She was able to be back in her house in less than 24 hours and her air has never been better. Thank you for your efficiency and care! Great company!!! read more

I was amazed that two guys could knocked out my AC replacement in one day but they did it. Left everything cleaner than how they found it. I appreciated the different options they provided above the basic install. I did not mind paying extra because I knew exactly what I was getting. They were extremely friendly, on time and fast. I would recommend SMW to anyone who has AC needs. Over the years my old dying AC was worked on by numerous companies/people. None were as good as SMW. I am a customer for life. read more

SMW Refrigeration and Heating - Old AC vs New one. Awesome! - Heating & Air Conditioning/HVAC Near Me - Tempe, Arizona

The visit went fine overall, but when I booked through Yelp, it said there was no fee. However, I was later charged a diagnostic fee. They also wanted to charge me for labor, even though they couldn't fix the unit. I was charged for their service plan, only to be told they couldn't complete the work. The pricing felt high for the value received. read more

My HVAC system recently failed and wouldn't start, so I contacted SMW. To their credit, they responded quickly and sent a technician out the same evening However, I was extremely disappointed with what followed. The technician told me the "starter" was broken and that replacing it would cost over $800, including labor. He also insisted that the part needed to be specific to my HVAC brand.Then he offered a five-year maintenance contract for $1,300, which would cover the cost of this repair. Under pressure -- and with no air conditioning at home in the heat -- I agreed and signed the contract. What made the situation worse is that I have two young children at home. We desperately needed the air conditioning to work again, and I felt I had no other choice. Later, I researched the part that was actually replaced and discovered it was just a capacitor -- a very common and inexpensive component. Even with emergency service and labor, there is no way the cost should have been anywhere near $800. I believe the technician took advantage of my urgent situation and misled me into signing a long-term service contract.That feels dishonest and predatory. HVAC companies should be built on trust and transparency -- unfortunately, that was not my experience with SMW. read more

We recently had our semi-annual A/Cservice check. The scheduling was set at my requested day and time. On the day of the check it was over 100 degrees so I expected there might be delays due the high volume of requests this time of year. There were no delays, the Tech (Lucas Mckee) arrived on time and performed a quality job--explained what he was doing and gave me some good tips on maintaining my system. This is not the first time that Lucas has serviced and inspected our system (per warranty work) he is a very pleasant and knowledgeable guy. My experiences with SMW is that they are customer oriented and I am very pleased with their support. read more

Scott, I appreciate your message and offer to help resolve my concerns. But Wayne, who claims to be your general manager, just texted me. So I called him back to explain the situation only to be called a "fucking idiot" by Wayne who then hung up on me. I don't appreciate being treated this way by your company, with your price gouging and extremely rude and disrespectful behavior. read more

SMW Refrigeration and Heating - Heating & Air Conditioning/HVAC Near Me - Tempe, Arizona

4 years ago we chose this company for Trane central air system Since then we have had coil bad that had to be replaced in year1. The installation was very sloppy and had to be redone with loose wires everywhere. This year our system is out no air conditioning just hot air. We had them check systemlast year. No problems I do not trust them as there have been nothing but outages and botched repair calls The system is under Trane warranty but I have learned the hard way not to trust them I only hope this helps the next guy Lee read more

I had previously written a 1 star, had a bad experience. After 2 years I am comfortable upgrading my review. David has been my tech since and has come twice a year each year. Service and support have been excellent. Each visit they provide insight, and information to help keep the ACs running smooth. read more

I have had very good experiences with SMW! I have used them for all my AC and heating needs for several years and have always found them to be very professional and fair. The one time I had an issue with something, they went out of their way to fix the problem and make it right. As a matter of fact, they went above and beyond to make sure I was completely satisfied. They are very easy to talk to, and I appreciate that when dealing with a company. They were very quick to get back to me and to take care of everything. I have always found them to be a very professional and honest family-owned business. I'm satisfied and will continue to employ their services. Thank you to Scott, Wayne, Jeff, Danielle, Paul, Travis and all of the other great employees I've had the pleasure of dealing with in the past few years. read more

In 2015 I purchased a seven-year service contract with SMW Refrigeration & Heating and it has been one of the smartest home-maintenance decisions I ever made. I have two HVAC units in my house and SMW has serviced both of them regularly. Even better, when I've had an emergency, they've sent a technician right away. Last night, one of my AC units went out just as I was going to bed. I called at 7 a.m. and Jeff was at my door about twenty minutes later. He was so polite and professional, and in about an hour, he not only had the broken unit repaired but had serviced the other unit. I'm really happy with this company and will get another service contract when the current one ends. read more

SMW REFRIGERATION & HEATING I wanted to write this review, so it will help you make a decision . Before I decided to go with SMW i received Three other bids .I wanted a Train which is more on the expensive side. There wasn't much different in the bids . Except Paul who was sales person for SMW There was no pressure and he had a lot of knowledge. I also had contact with Wayne which also helped me make my decision. The installation went smooth and they installed a Train thermostat which I love they were nice enough to put on my smartphone. I was not HAPPY my heat pump went out but glad it happened during the winter. So my experience was great. read more

Mid-August of 2022 my old but faithful 19-year-old AC had a leak that stained our ceiling. The emergency drain pan overflowed due to two clogged PVC pipes. I called another AC company and they sent someone out that evening to drain the pipes and get it back up. However, after he left our AC wasn't cooling that great so after a few days I called them back again, but he really didn't care and was just bent on selling me a new unit. I didn't feel right with this company at all. Anyways, I called around and went with SMW instead. The initial tech, David Rodriguez, came out on a Saturday morning and saved us from the horrible monsoon heat/humidity that we were having at that time by getting the old one running in the meantime and then offered me an amazing deal to buy a new one. On Monday morning, two guys arrived promptly to install the new one and did an excellent job from start to finish. The initial tech, David Rodriguez, demonstrated the utmost professional caring customer service. He didn't have any surprise charges and got the old AC unit running so we could stay in our home until the new one was fully installed. You can trust this company! read more

This company is a SCAM, stay away. Our heater went out and got these guys to come out seeing good reviews online and that my neighbor had recently used them. Two guys came out earlier than our appointment (that was nice) but did very little and immediately told us we need a new blower motor which would be starting at $4,000 (online this blower motor is $289) and that we should just get a whole new unit for $6k. He then tried to discuss our faith as a sales tool, super inappropriate. Paid the $55 service fee to get these guys out of my house and they had a very sketchy ipad that input our credit card number, they never sent/emailed a receipt or invoice or statement of what he suggested. Days later we conveniently got fraud on our card (assuming it was them because they had our address and input our credit card number into their ipad, we also never use that card). We had a different company come out a week later to get a second opinion and they switched out our capacitor (it was blown) and our blower motor works perfectly fine. Total was $200, far from the $4k they quoted us for something that wasn't even broken. Maybe we had bad luck with the sketchy guys that came through but in no way would I recommend this place. This is a sales company NOT a repair company. read more

My AC went kapoot around 9pm Wednesday evening and SMW was able to come out the next morning bright and early to help us out. Luckily we had warranty still on our unit so we only paid for labor. The $55 assessment fee was waived since we used their company for the fix. Ernesto was friendly and professional and fulfilled our needs. I would definitely recommend them. read more

I bought a new unit from newACunit.com. It is a 19.5 SEER Goodman inverter heat pump with a variable speed blower in the air handler along with new evaporator coil. SMW was the contractor that newACunit.com selected to come out and install the new system. They did a wonderful job and my new unit has been has been running great! read more

I only gave them one star for the con artist they are. Tod lied his way for me to purchase the package deal. I wanted the SRP compliance said they can fill out the paperwork so I can get the rebate. I didnt comply with what I purchased, didnt get the rebate. Spoke to the owner sounded sympathetic told me he was going to send me the rebate. Never heard from them. I showed him the proof. Wow, shame on them. Tod is smooth so dont open your doors. Don't get scammed. read more

Our ac needed to be replaced (15 years old) Mark the technician came and provided us with a quote for a new Trane 4 ton 16 seer and we compared with another company and SMW was very competitive. They have a great team and went above and beyond to answer our questions. The installers were on time and set up everything and cleaned up everything. Very organized, professional and reliable. They provided service twice before and replaced our temperature wire on one of their service calls. Scott the owner listened to our questions and provided information to answer us. If you need a new system definitely give them a call!! You be glad you did. read more

This company is the gold standard of care when it comes to AC and heating. SMW installed my unit and completed duct work a few years ago. Last night my AC capacitor and fan went out. I called around 6pm and they had Bryan knocking at my door about an hour later.... On a Friday night.... when its 110 out. Bryan was suited up in gear due to the COVID to keep the family safe. Bryan was courteous and efficient and got us up and running quickly. My family appreciates SMW for standing by their product and their amazing responsiveness. read more

We had the pleasure of meet with Paul today to give us an estimate on two new ac units. He was amazing. Not only was he knowledgeable but so pleasant and friendly to work with. He answered all our questions and made us feel very comfortable with him and the company. Thank you again for your 110% customer service. read more

Had SMW out for estimate for new A/C Heat pump unit. The consultant has not been vaccinated for Covid-19 I am a senior at high risk and feel disrepected that any company would send someone into your home for an hour or so that has not been vaccinated. Went to another company whose consultant is fully vaccinated for Covid. It is MY right to not be exposed to an unvaccinated consultant. read more

I have been using SMV for about 6 years since I bought a new Trane air conditioner and heat pump. About a year ago they talked me into a one year membership for two yearly visits and to clean the ac coils as part of that. Recently I received in the mail a notice I was being given a one year membership. A few days later I received a call asking if I received the mailer. I did acknowledge and they asked to set up a visit. They asked at that time where was my unit. On roof or on ground. I told the salesman the heat pump was in the attic and the ac was in the ground. The service guy came out and stepped into my house and asked where the air handler was. I told him the heat pump was upstairs and the ac was outside on ground level. He said he was only present to do the heat pump. I asked him why would we be doing the heat pump only on 02/26/21. He said he still uses his heat. Which has no relevance to me. He then said that last time he was here he did the ac. I told the service guy that if I schedule maintenance why would I only expect the heater or the ac singularly would be checked as opposed to both. He did not respond. I them stated that if I schedule maintenance I would expect both and if he only serviced the ac last ime only he did not complete the job. Because if that comment he turned around and walked out if my house and said he was not going to be talked to that way. If this is the same guy as last time that person tried to have something installed on my ac unit because he said it was heating up. At that time I went outside and he showed me where the temp increased. I then asked why were things stacked on top of the ac unit where the air escapes. Once he removed the items from the top of the ac unit the temp was normal. Now I do not recall the person last time but if this was the same.person li just feel there are deceptive sales tactics. Again if I am having my HVAC serviced why would I expect only the heat.pumo to be serviced and then next time ac. I know for a fact that when service men had been here in the past they would check both at the same time. There is no where in the SMV post card that was.mailed.to me that stated ac check once and then later a heat pump. When the sales guy I made the appointment with had presented it that way I would have asked for a. AC check on 02/26/21 and not a heat pump check. Again I feel this a service guy issue but if this is the sales tactics by SMV then I would say proceed with caution . read more

We had three units die this summer and SMW did a fantastic job for us. I especially appreciate how friendly and courteous their installers are- big shout to Bryan and JoJo! We are happy with how quickly we could get an estimate and install considering it's summer and busy. Highly recommend!! read more

Don't waste your time. I first tried one of their specials where they would do a check up and refill fluid, but because my unit is older, they didn't do anything. Then when I asked for more info about replacing my air handler, they said they would get me a quote, but never followed up. Now they call me daily through an advertising company. I've asked for the quote 3 times, and never get a call back. I've asked to be removed from their call list multiple times now. Terrible company. Avoid or be bombarded by nonsense with zero call backs about real issues. read more

We learned of this company at the Phoenix Home and Garden show that was held last month. My wife and I couldn't be more pleased with the outstanding customer service that we received. This company is very professional and they treat their customers with honesty and respect. We feel they went above and beyond on what they needed to do! We love our new A/C and we will recommend SMW Refrigerating and Heating to everyone we know without any hesitation what so ever! Thanks SMW! read more

With a rumbling, and what sounded as if a cow had squeezed into my ductwork just prior to letting out a loud death moan; my heater was shot... I immediately called out the company with which I have a service plan. Their assessment : new motor and module, to the tune of $1310. After sharing this disheartening news with my mother, she suggested that I call a company that offers free estimates and scheduled them for the following day. Next, I called SMW asking if they offered the same service...the dispatcher said that they did not, so I was looking for the next company that might comp. another look see...I get a call from the owner of SMW (forgive me Cory or Cody...for some reason I always get those two names confused)...anyhoo, C said, " I heard you speaking to my dispatcher, did you have someone out already and need to compare quotes? "...I told him that was in fact the case. He told me I may jist have an issue with the module, but gave me prices for both the module and motor including labor ($900) and for the module alone ($700)... After the other tech. came out and quoted me $1386, telling me that both parts did,indeed need to be replaced...I was on the horn scheduling with SMW. The tech. Kevin was great!..and he delivered even better news! Both the other bozos were WRONG, only the module needed to be replaced! My unit is once again heating...but more importantly, in good shape for a/c season. I HIGHLY RECOMMEND SMW! They were courteous, customer centered, helpful, friendly and gave the best price! read more

I would strongly recommend without reservation, Scott, Cody and the team of service/installation techs at SMW Refrigeration and Heating for all your A/C and heating needs. They were part of my 2015-2016 major home renovation/addition sizing, laying out, installing, and testing that it worked correctly, a totally new, 20 SEER HI Efficiency Heat Pump 7 Ton system in my home. This included: reviewing my blue prints, meeting with me to discuss my needs and reviewing and recommending thick foam insulation and energy star windows to reduce power costs, discussing zoning the system for better efficiency and comfort along with explaining in simple terms how the 20 SEER variable speed TRANE A/C units would work at different speed levels to ensure maximum comfort and efficiency. They have excellent techs who worked in concert with my general contractors renovation schedule to install the ducts very thoroughly. Basically I got a whole house new system from them which runs like a well oiled Mercedes. With this company you get a seasoned, honest, veteran installer/tech/troubleshooter with a super technical mechanical engineer, when put together, creates an unsurpassed leadership team that correctly manages their smart, clean, and polite techs, to provide a "TRUE TEAM" that gets the project done correctly, on budget, and on time. I was honestly so impressed, I had them install 4 more replacement Air Conditioner heat pumps at a rental complex I own. America is built on small business and SMW Refrigeration & Heating should be your go to A/C and heating company! They know our valley climate and sell the best, TRANE! I cannot even tell when mine is on, it is so QUIET....... Come see my 20 SEER TRANE system. Just get my # from Scott or Cody and call me to see a 20 SEER variable speed, 7 ton TRANE system in action this summer. I am really proud of this company. They were my #1 sub contractor on my $275K home rennovation/remodel and I never worried about their work quality during the 7 month project. read more

So refreshing( no pun intended)- to receive great service! We had 2 new ac units installed today and it went seamlessly. The employees were courteous as well! I would not hesitate to recommend SMW!!Thank you!! read more

I had SMW come to my house to prep my air conditioner before it got hot. Instead of a clear summary of what was needed, I got a sales pitch. First on the list was a 10 year service warranty, second was sealing my air ducts, and lastly he mentioned something about the fan motor arching; but if I got my coils cleaned this would probably take care of the problem. All I wanted to know is what I needed to do before summer. He then did a worksheet listing the cost of possible future maintenance problems and the warranty cost of repairs vs. repairs not purchasing a warranty. I spent $29.95 to be part of a sales pitch. I would have saved time by just flushing the money down the toilet. I was supposed to receive by email an estimate, but instead it was a summary of the benefits of their service contract. All I can say, is that is an hour and a half I will never get back. Sadly my air conditioner was not serviced and I am looking for a service technician. Sorry Kevin, you will not be coming back to my house! read more

Trey Warford worked with my husband Ray to deliver a great product with great service. He was instrumental in overseeing the whole installation from beginning to end and always provided us with great service. His teammates, Brian and Fidel and Noe were courteous and on time. They finished the project within budget and stayed on schedule! Call them for your next Cooling and Heating needs. Highly recommend! read more

I can't rave enough about the superior customer service provided by SMW Refrigeration & Heating and their extremely knowledgable service technician, Paul Miller. SMW not only sent me an email appointment reminder but Paul also called to remind me about my checkup appointment, and he showed up on time. Since air conditioning units are "out of sight, out of mind" I never remember to change out my ac filters. Now that I have purchased an SMW maintenance contract, I may actually remember to clean my filters regularly. It makes sense to have a maintenance contract if you live in the Valley of the Sun. Paul was extremely helpful in explaining everything - how the ac system works and he even cleaned out the very dusty air filters. In short, you can't go wrong calling SMW Refrigeration & Heating. It's total peace of mind. read more

I have called 6 companies to get a quote for 2 AC Units. I went with SMW REFRIGERATION & HEATING L.L.C. 602-992-1930 A + with BBB. Trey came did the quote went over everything. He was very polite, courteous & personable. I signed with them. Bryan, Fidel & Cory came to install the 2 units. The arrived on time, they did a superior job iT was a pleasure to have them, very professional, polite and efficient.NO MESS they cleaned everything. If I needed a question answered, Bryan was patiently explaining my concerns, also Trey followed up to see how things were going. Even my neighbors came to look, they were very impressed.From getting a quote to installing the AC Units, sending in the registration form for me they went above and beyond. I can't say enough if you need to see call them. "I HIGHLY RECOMMEND SMW" Thank you, Mesa AZ. 85209 read more

Kevin came out and his report was in line with a previous inspection. He recommended several paths forward and priced out each. We opted for the full repair and he completed it the same day, for a great price and tested the system. Additionally he included a 1 year maintenance on the unit. I found them at a home show and 1st inspection was free, but they are worth a ton as they are honest and professional. read more