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Bray & Scarff

2.5 (135 reviews)
Closed 9:00 am - 7:00 pm
Updated 2 weeks ago

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After my plumber came to see what I thought was an issue with my water line.  This is the level of work you get from these crooks!

one star because zero is not an option. Just cross the street and go to Lowe's. I had had a good experience with the Arlington store in the past and I try to pick local even though it costs more (and it definitely did) but this place is a nightmare. Nothing is in stock so you are guessing what things will look like. I changed one item pre-delivery and over a month later they still have not refunded nearly $400. delivery was a disaster as despite the fee for each and every appliance the installers were completely incompetent and didn't hook up my ice-maker. I tipped them well, too, not realizing what they had (not) done. when I brought up my issues and the fact I had to pay a plumber to come hook up my ice maker that I had already paid and tipped to have connected I got a vague promise to contact corporate but never heard anything. And still no refund. what a bunch of scammers. I could have had the same appliance suite for $2,000 less also. it is a shame they ruined their company like this.

Where my oven that I've been waiting 444 would go

Last update- Waited to hear back from Aaron but still nothing Update- Aaron I emailed you; waiting to hear back Been waiting 444 DAYS for my paid in full Bray & Scarff Oven and it's STILL NOT HERE with no ETA! Only got my refrigerator after waiting 12 MONTHS!! In March 2021 I sold my house and used the equity in sale to purchase a total fixer upper that no on wanted - even in the COVID sellers market. I'm a single working mother of two toddlers but dug deep and used all my strength, limited funds and can-do attitude and fully flipped the new house. The first thing I wanted was a GE Cafe white matte with copper handle kitchen set as I've had my eyes on it for years and have been saving. It was my one high end designer splurge. I lived near the Bray & Scarff on Richmond Highway, Alexandria and the first thing I did when I signed the deed on my new house was go to Bray & Scarff to purchase my dream GE cafe kitchen kit. I used all my savings to buy the cafe kitchen set, and 2 washer and 2 dryers, spending $14552 in one day, in which I left a $8552 deposit. This was on 25 Mar 2022. It's been 444 days and I have yet to receive the cafe oven I purchased over 14 months and 19 days ago. I've been living without an over this entire time. It's a big gap in my kitchen. The oven, refrigerator, dishwasher and microwave the previous users were completely broken and were removed from the premise when I remodeled my kitchen. It's been challenging because I have 2 toddlers and as a single mother I live in a multigenerational house since the cost of living is so high so my disabled parents and my BFF and her daughter also live with me. We've all have been without an over this entire time. When I purchased the kitchen set from Bray & Scraff they estimated that it would take 2-8weeks to deliver my oven, refrigerator, dishwasher and microwave and pressured me repeatedly that my order would be prioritized and delivery would be expedited if I pay the balance in full. I did not want to b/c i did not want to tie up my only money. Mid May, I relented after a couple of weeks of pestering and used the reminder of my savings to pay for the kitchen appliances. I should have known there were problems ahead when the microwave came 27 May and the dishwasher wasn't delivered until 14 Jun. The refrigerator did not come until 1 Mar 22 - almost a full year. It was ridiculous. Every time I called Sandy, the salesperson said he couldn't give me estimated arrival dates. I have countless emails to him saying he doesn't know when my fully paid for appliances will arrive. I asked multiple times for a loaner fridge and oven am told it's not feasible by Sandy. I didn't get delivery updates on my order unless I asked. In November 21, ahead of the holidays I asked to return the dishwasher and microwave because I didn't want to do another day without a fridge or oven but I was told Bray and Scarff only sells new products, and if they accepted my dishwasher and microwave back, after being in my home they would not re-sell them. It would be a total loss for the company, which they are not willing to accept.  The last call was in May 22 when we inquired about the oven yet again. Despite blaming the delays on an "industry-wide" supply shortage, Sandy said that the local Best Buy was selling the same oven model that I've been waiting 14 months. He encouraged me to not cancel my order and wait it out with no ETA in site. Best Buy and competitors have hiked the price up $600 on the same model and I asked Bray & Scarff to make amends and help pay the price difference since they have not kept up their end of the bargain and I've ridiculously patient. But of course, they said no, b/c why would they do anything to help the customer. Because I ordered a matte white set I couldn't just cancel my fridge and oven and order a more common stainless steel set b/c nothing would match, defeating the whole purpose.   I contacted Bray & Scarff Alexandria manager to elevate my issue -- no response. I contacted Bray & Scarff Corporate Office to elevate my issue -- no response. I contacted GE Corporate Sales to elevate my issue -- no help. They told me to elevate it to the Bray & Scraff regional division, in which I did and guess what, no response. I've resisted writing a bad review since it not my style but it's been 444 days and can't believe how horrible Bray & Scarff Sales and Inventory Ordering is. This is the worst worst company. Horrible experience working with this company!

Broken folding pantry door.

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2 months ago

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2 months ago

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1 year ago

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2 years ago

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Thank you for the review, Keith.

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1 year ago

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11 months ago

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3 years ago

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Lisa, we really appreciate you taking the time to share a review!

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4 years ago

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4 years ago

Do not recommend. Had a very poor experience with getting a new oven. Ended up costing us almost double.

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6 years ago

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7 years ago

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4 years ago

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7 years ago

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6 years ago

To follow up, I sent the direct message as asked. No one ever responded, which from reading the other reviews is par for the course.

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8 years ago

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Thank you for the review, Janice

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6 years ago

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Mark, we really appreciate the compliment! We're always happy to help.

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7 years ago

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Ask the Community - Bray & Scarff

Review Highlights - Bray & Scarff

I had a long list of questions from reading way too many reviews online, and Mike was able to answer every one.

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Kitchen and Bath Shop - Alexandria - This is only half the kitchen.  Will consider uploading before photos and other portion not reflected in the photo.

Kitchen and Bath Shop - Alexandria

(15 reviews)

I initially reviewed this company over a year ago, but removed the review after the company reached…read moreout to offer to fix their issues, saying their priority was making sure I was happy. Then they completely ghosted me. If you want a space that fills you with regret and anger every time you enter it - choose Kitchen and Bath Shop. These folks are both incompetent at every level, and also some of the shadiest people I've ever dealt with (and to be clear, a former landlord of mine was literally a member of the Genovese crime family). There are too many issues to list within Yelp's limits. Briefly: 1) They can't install flooring or grout the floor properly. They came out to "fix" the issue multiple times and then just ghosted me. Loose floor tiles with crumbling grout ever since they "completed" the reno. 2) They will do a poor job. They will pretend they didn't make a mistake and then they will blame you for the mistake they made. They installed a shower in our bathroom and the water only came out all hot or all cold. They tried to tell me that some shower heads were just that way. They messed up the installation of our vanity and initially said the only fix was for us to pay for a new custom counter - I had to fight them tooth and nail on both for a halfway decent response. 3) They tried to shake me down for final payment while there were still multiple unfinished issues. 4) They use garbage components/suppliers - tiling has marks and is poorly installed. Fixtures break down quickly. This is no where near the complete list. You are better off doing a bathroom reno yourself, blindfolded and drunk. Do not use this company.

This company is one of the worst companies I have ever encountered. Here are some notes below of…read moreour experience. There is likely more I'm missing. - Contractors that started the job stopped coming and the project manager blamed them for not coming. They came the following week in person and said they haven't been paid for any of their work. It was their first time sub contracting for this company. - Project manager said at 2 weeks the project would finish early. He said at 3 weeks we would finish. He said the next Tuesday we would be done at the latest. He then left the company and our bathroom went unfinished for multiple weeks. - We couldn't get them to pick up trash they left in front of our house for over a week. - Project manager said the glass shower door wasn't good quality so he recommended a custom guy that he said would complete it in 3 days. This took over 2 and a half weeks to be completed. - We asked to have our closet remodeled along with the bathroom. They took measurements in January and the project was to begin in mid February. They took a second set of the same measurements at the beginning of March when we were 3 weeks into the job and said the closet work would be completed in 2-3 weeks. After those 3 weeks (6 weeks total) they said it would be another 8 weeks. This was a breach of contact and we had to get another company to complete this work and the new company completed the custom work in 1 week. - The hardware (handles/racks) for our bathroom was never ordered and they lied to us week after week that they were waiting for the items to come in. We were told they were ordered the last week of January and still had not arrived by the first week of April 9 weeks later. The second project manager we had said they likely never ordered it. We had to go buy it ourselves and we needed them in order to complete the work. They told us that they wouldn't likely be able to pay us back and if we didn't sign the completion of work form then we wouldn't get their 1 year warranty. This is fraudulent and we have still not received the money they owe us. - When our project was abandoned for a week or two, we called their office to attempt to speak to management and the number goes to an automated person and no mailbox is set up. There is no way to get answers if you have issues. - There were probably 10 days we expected workers to come based on conversations with project managers and no one came those days. We received no communication but had to reach out to find out that at the end of the day no one was coming. We were moving our work schedules to accomodate these times. - There are at least two 5 star reviews that we know to be workers from the company attempting to boost their ratings.

Old Town Bath and Kitchen - Neo-angle shower

Old Town Bath and Kitchen

(3 reviews)

$$$

Great work and after job completion they stand behind their work and products. I highly recommend…read more I had a complete bathroom redone from piping to shower, tub, toilet including all new cabinets and fixtures.

I went to Old Town Bath and Kitchen when I needed to replace the cartridge for my bathroom faucet…read more It was an older, higher-end model and come to find out cartridges were hard to get a hold of. Ed, the manager from Old Town B&K, was able to do it! Moreover, he did this over the course of 2 emails and a phone call. He was incredibly helpful in helping me maneuver all of this - dealing with a leaky faucet and a less than interested manufacturer. Unfortunately, the cartridge did not fix the problem and in fact my faucet leak became worst due to internal damage the plumber found. I was soon advised to simply replace the faucet. I emailed Ed and asked for help once again; I sent him a picture of my current faucet and asked what we he could do to help me find something similar. In hours he found multiple alternatives in a great price range - $250 - $350; this was half the price of the faucet I was replacing. The options were all great and I ended up settling on one that I love more than the original faucet. Ed was a savvy advisor that in a few short emails and calls was able to help me find a high quality and beautiful faucet that I love. He was simply SPECTACULAR - especially during a demanding work week and crazy travel schedule. Moreover, Ed worked swiftly to get me the new faucet in two days so I was able to get rid of the leaky one and have a fully operational bathroom again. Simply awesome. And while I feel the mark-up on some of the products seemed a little high, I would surely say it was all worth it considering the amazing customer service and counsel I got from Ed and the team! I plan to return to them for all my bathroom and kitchen needs in the years to come! They were fantastic.

Bath Plus Kitchen - Kitchen Remodel Washington DC

Bath Plus Kitchen

(23 reviews)

Old Town Alexandria

I definitely recommend Bath + Kitchen to design and install new kitchen cabinets. Bath + Kitchen…read moredoes an outstanding job with design, remodeling and cabinetry. We love our new space. The team is well versed in kitchen design and does beautiful kitchen designs (just seems the pics). They asked lots of questions and made sure to design the cabinetry with the right amount of drawers, accessories and lighting to meet our specific requirements. During install the team was very communicative and the crew was on time and professional every day (and wore their masks all day while working in the house). Appreciate the time they spend to make sure you're happy with the design and details.

When we bought our house in 2005, the people who flipped it had just redone the kitchen. It was…read moreperfectly fine, but nothing exciting. Years later, it was time to replace everything, and we wanted a kitchen with a better flow, more space, and better quality cabinets and appliances. Most contractors we contacted simply wanted to replace everything without improving it. Bath Plus Kitchen has actual architects on staff, listened to my list of wants and needs, and then incorporated them. I liked that they change a base price for this, so that I had the option of taking the plans to a different contractor or of using their in-house building crew. We went with their building crew, and we're really happy with how the kitchen turned out. It's so much more open and spacious than before. I have lots of space for working. I upgraded to a powerful stove with a hood, both of which work great. I'm really happy with the quality of the cabinets -- such an upgrade from any I've had before, probably ever. I'm enjoying the little extras that they planned into the kitchen that wouldn't have occurred to me, like dimmers on all of the lights, the quality hardware, touch-sensitive faucet, even the matching wood-panel vent covers and switch plate. The building crew did a very good job keeping the site clean and performing quality work all the way around. Nothing has felt wobbly, looked crooked, or seemed in the slightest bit off. A few negatives: Bath Plus Kitchen is BUSY! We started working on this project in November 2022. We finalized the plans, picked out appliances, and put down a large deposit in early February 2023. Work on our kitchen actually began the second week of July. That's a while to wait! We also had a few communication challenges, like a shifting start date, when to expect the crew to be at our house, and who was responsible for arranging delivery of a few items. It was nothing awful, but worth keeping on top of. Overall, the kitchen looks great and is great to cook in, and I'm excited to have friends over. I think we will enjoy it for many years to come.

Kitchen & Bath Factory

Kitchen & Bath Factory

(14 reviews)

$$

KBF designed and installed (with their contractor Rafal) our condo's new kitchen and we love it!…read more When we recently downsized from a single family house to condo we realized the new space couldn't accommodate our stuff. David at KBF miraculously created a new design which (more than) doubled our storage within the existing footprint! In addition the condo's worn (and cheap) cabinets, wallcoverings and countertop were upgraded to beautiful, top-quality, products which will last us many years. Finally, KBF (and their contractor) easily navigated the maze of regulations and procedures required in our large building. Their skill, craftsmanship and professionalism were exemplary. THANK YOU!

We just completed a full kitchen and bar area renovation. I can't say enough great things about…read moreexperience. The quality of their product surpasses all I've seen in other recent renovations. Their service is excellent from the designer to the contractors that put everything together. We liked that they kept us to our budget and that their promised timeline was met with a few days to spare. This was important to us since we wanted to go into our holiday season with this upgrade. Their website is transparent. You get a free in home visit and then a rough quote. Once we'd made decisions on products and accessories we were given a full detailed quote. Communication is so important to us and K&B excelled in this area. We sought out other quotes and looked at recent kitchen renovations from their competitors. No one came close to their quality, commitment to excellent service and communication. Check out our before and after photos.

Bray & Scarff - appliances - Updated May 2026

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