disgusting experience
jama was rude, incompetent and refuse to listen to a disabled customer.my crime was to go there with an approval of knee braces, i try to explained jama but she kept repeating i have 15 years of experience i have 15 years of experience, her 15 years are a waste of time.
1) she never listened to the customer
2) she never understood that the insurance company pass the approval to her.
on february 21st 2024 the insurance company called her pharmacy someone stated her name was jame to a supervisor of my insurance company, my insurance sent her office all my papers but they lost them
also the employee who stated her name was jama told the supervisor at my ins company that i must go in person on february 22nd 2024 at 11:30am..........and i did.
but when i was there i was not welcome by anyone, 3 ladies where speaking on the counter without realizing that they have a customer, i went to the back where they accept the prescriptions thinking someone will talk to me instead a woman was offended because i told her what i needed and told me she is on the front.
i go to the front and jama approach me refuse to listen to my explanation, treated me like if i was garbage, i explained to her that i called the insurance and that they have the documents and were sent to her but she insisted on refusing to listen to me and thinking that putting in my face that she has 15 years of experience was more important that listen to a customer who did all the work because she was too lazy to do it.
bottom line she make waster 40 minutes i was on the phone with the insurance company who wanted to speak with her but jama refused because she looked like a fool when everything that i was able to tell her before she interrupted me by telling me i didn't know anything ...........was wrong and i was right, the manager at my insurance company was trying to tell her she was wrong and they have all my approvals that are the same as the ones she had in her hands, and that the insurance company change my approval to her office but because she dismiss everything i said she still didn't believe it.
jama is out of her mind and thinks because she has worked 15 years she knows everything and is mistaken, every day is something new to learn, and always must listen to a disabled patient not mistreat him, i barely see anyone going into this pharmacy how it is possible they survive????? read more