On April 2, 2025 (Invoice #20513155332), I came to Brakes Plus for a complete brake replacement on my vehicle. The associate who helped me was Mike. I was charged $975.24 for what I was told would be a full and proper brake service. As a young woman without extensive car knowledge, I trusted your business to act with integrity and prioritize my safety. Instead, I was taken advantage of and put at serious risk.
I have since relocated to San Diego. Roughly two months ago, my car began shaking violently and producing a loud, clattering noise every time I braked. Concerned for my safety, I took it to a trusted family mechanic who thoroughly inspected the brakes. What he found was absolutely appalling and infuriating:
Old, low-quality, or reused brake components were installed instead of new ones.
Critical parts were missing entirely from the brake assembly.
No lubrication was applied where necessary, which led to severe wear and dangerous noise.
The work was described by my trusted mechanic as "incomplete, lazy, and unsafe."
I have photos taken during the inspection showing the missing clips, rusted parts, and lack of lubrication -- all of which are unacceptable given the almost $1,000 I was charged. These images clearly demonstrate the subpar quality and negligence of the service provided.
This wasn't just poor workmanship -- this was predatory behavior. I was overcharged, under-serviced, and targeted because of my age and gender, assuming I wouldn't question or recognize a scam. This is not only unethical, it is dangerous. You compromised my safety on the road. I had to pay again out of pocket to have the brakes replaced and done properly.
I am demanding a full refund of $975.24. This is not just about money -- it's about accountability. Businesses like yours do not get to profit from manipulating young, inexperienced customers while jeopardizing their lives. Please address this as soon as possible. I will also contact the Better Business Bureau, consumer protection agencies, and post online public reviews and social media platforms read more