I went here for a brake inspection on my high mileage vehicle. I was prepared for the news that I needed a complete brake job, front and rear. Instead I was told my brakes were fine and that the fluid was also. This was a great surprise. I really appreciated the great customer service and totally honest evaluation. I will be back here for work I would have otherwise taken to the dealer. Highly recommended. read more

Highly recommend getting your car serviced here if you are in the South Phoenix area. Service was quick & will be a returning customer! I originally went in with a list of services the dealership insisted were needed on my car, but after inspection at Brake Masters found out a lot of those were unnecessary and my car was in way better condition than expected. The customer service from Loc was the cherry on top for me. As a young woman, getting your car serviced can be intimidating and not a good experience, but I felt welcomed and was spoken to like a human. I very much appreciated the honesty which ultimately saved me a lot of money! read more

I've come here for an oil change and had such a smooth experience. The staff was upfront about pricing, the service was done quickly, and they didn't try to upsell me on things I didn't need. which I really appreciate. It's nice to have an auto shop I can trust close to home. Definitely a reliable spot for routine maintenance if you're in the area. read more

The customer service of all in the front of the house, especially Loc and the mechanics here are top rated individuals because they have made what seems to be a stressful time with my car more manageable. I feel very confident in bringing my vehicle here because they have worked with me and explain all the things that are wrong with my vehicle. They also went out of their way to make sure to make it manageable to my schedule and budget. Not many people or businesses do that kind of thing for their customers. Especially when my vehicle is is needed when I need to transport my two kids to their school throughout the week. read more

This place is a hidden gem, and it's a new location. Armando, the store manager, went above and beyond to help me with my brakes. The brakes were making some sounds after I got them replaced, so Armando personally checked them himself and put in different brakes. Armando went out of his way to help me, I'm blown away from the service that he provided me. I've gotten my oil changes and alignment done there. I highly recommend this place! read more

Customers beware! Took my truck in for an alignment as I had purchased new tires from Discount Tires. Originally was going to have Discount do the alignment but they needed a special tool for my truck. The alignment was slightly off to the right. Brake Master agreed it was slightly off. When Brake Master called to pick up my truck as it was completed, I drove home and noticed my truck hitting hard right now and returned to Brake Master to discuss the issue. They replied that their diagnosis was straight on. I responded that the truck was not even that bad and now it is worse and ask them to take a test drive for themselves. Brake Master agreed that the truck indeed pull right hard. They asked to leave the truck so that can figure it out. Two, three day's passed by and we had to call them to see what the progress was. We were then told they could not figure it out and they were bringing a specialist. Two days later Lok called and let us know that the issue still persist and we're trying a few things to get it resolved. A week later we called again! The manager Armando claimed that the rack and pinion was the issue. His position was for US the customer to take it to another Brake Masted or shop to diagnose the issue as his shop tried everything they could. I requested to Armando to take the truck to the dealership and get it figured out as the issue arised after the alignment was performed by Brake Master. He claimed that it was not the fault with the alignment and said they would not take it to the dealership. I explained to him that the issue came out of his shop and as a paying customer I demanded his District Manager's name and number. He refused to give me his number and said he couldn't do that. I said, I am the customer and I have an issue and demanded his number. Again Armando refused. I took two trucks in for an alignment and one came back to completely worse than initially brought in. Two and a half weeks and still not reconciled. What Armando's job, as a Manager, is to figure it out at all cost to satisfy the consumer! All that was done was repeatedly give they same excuse. And to deny the customer, the right for grievance, and ask for a higher authority is pathetic and poor customer service. I am in sales and if a mistake or issue arises in my hands it is resolved at all and any cost, this is how I am successful in my industry. NEVER AGAIN WILL BRAKE MASTER HAVE MY BUSINESS. read more