They say the ultra package is supposed to have full service vacuum, wipe down the windows, and use conditioner on the interior sides/dash but none of that was done. I asked the attendants before each car wash at two different locations and they confirmed this but nonetheless, at the end of the wash I had to ask why they didnt vacuum, or even wipe down anything with a simple wet rag and not even conditioner. The manager lied and said he watched them do it. Lol i was speechless. There was literally crumbs on my door rail, on the floor, and still smudges on my dash and around the outside of the cupholder. He said that needs a full detail. Something that two attendants confirmed were included in the service they just sold me a day prior actually needs a full detail... amazing. I tipped the attendants but I regret it. Anyway, they are a complete scam. They also won't give you the online price so beware of that when shopping around. The prices are actually $15 a month more than advertised. Also, if you're the customer service team and you're reading this. Please don't comment to email in. We all know that takes forever and the person who replies doesn't care. read more

This is the 2nd month now that I have had to request a refund because I was charged for the wrong car wash package. Not only has June been charged for this amount but July has also been charged $36.95. I have had the same price $29.95 for the last 8-10 months. That's what I agreed to pay. I am really not satisfied with this at all, and I did not upgrade my subscription!! I spoke with several workers at the location that I go to on 19th avenue and baseline and no one has answers and continue to refer me to submitting an email for this issue. The problem with the email, it takes days for an actual response. I still haven't received a valid response regarding my refund for June. I've only received the same automatic reply that you are working on my service request. This is getting out of hand and if I hadn't paid attention to the charge, you would continue to do this. I have reached out about this issue last month, now you have done the same thing again this month. You are playing with my money, and I haven't even complained about the service quality at the location. Please refund both months!! read more

Super Star Car Wash - Shows active monthly charges back to January 2025 with last two months unauthorized increase. - Oil Change Stations Near Me - Phoenix, Arizona

Time for an oil change and car wash. I thought about going to Take 5 across the street for the oil change and then wash it myself but I had a $15 off coupon for Super Star and I'd been to Super Star before. When I arrived, I was generally ignored for a few mins but eventually the service manager approached me and said it would be 35 mins. It came to $98.39 after the discount. I took the receipt inside to wait. 45 mins later, the manager came in to upsell me on multiple services but I declined them. He said it would be 10 more mins. About 15 mins later, my car rolled out of the wash to be detailed. The detailing took another 20 mins. Sadly, the manager then approached me during detailing because another customer mishandled the car wash and hit my car, denting the rear panel. For the price, the chaos, the time and convenience, I think I'll go across the street next time. Sadly, events turned even further south, when after driving 20 miles, the check engine light and the low-oil light came on. I checked the dipstick and it was out of oil. Obviously I cannot recommend Super Star for any of their services. read more

I would rate this car wash a zero if it were an option. We cancelled our account two months ago, but company continued charging us. When we complained, we received an automated response from customer service that we would hear back in 3 days. Many days have passed and still no response. To make matters worse, we had two cars covered under our membership and they were charging us for three. Do NOT sign up for their monthly auto debit option. You cannot cancel it. Sadly, the washes were not that good and it appears that their brushes have left marks on our vehicles. read more

This place is absolutely horrible. They don't have no good detailers I ever saw for me to get a wash and when I come home, I got a detailed myself absolutely horrible. read more

I paid for their most expensive full service wash and it might be the worst car wash I've ever had. The car was still dirty. There was obvious dirt on the outside that I could easily wipe off with a rag and very little effort. They didnt touch the rims, they were filthy. Didn't clean the windows, didnt vacuum. They got vynil shine all over the exterior of the car. There was a big handprint of vynil shine on the back seat. They put vynil shine on the steering wheel...... read more

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Paid at the service island, then the attendant did not submit the $18 wash level as my wash was "down-graded" and my car came out dripping wet as the dryers were barely blowing. Poor service and I was not able to get a refund. read more

Have a monthly membership and Simon in full service always remembers us and makes us feel like family. Drive out with a clean beautiful car everytime! read more

Luis in the auto shop always takes care of me and my wife. We needed a tune-up, transmission flush, gas treatment, and oil change for our black Honda Accord. As usual, we were in and out within 1.5 hours. Above and beyond service as I suspect they were able to fix my driver-side window that was causing me issues over the past six months. We typically use synthetic for this vehicle. Earlier in the year we were able to do an oil change with Valvoline Instant Oil Change on Baseline near the 202 Extension (new location). We were charged synthetic prices but our oil change sensor had us at 10% within three months with limited mileage - more or less, we weren't given synthetic, but charged as if we were. This has never been the case with the shop at Super Star who we've been using for at least 5 years. read more

I want to give it a zero stars but that's not an option. Don't get any service done to your car here, if anything they do is wrong they will tell you it's a problem with the car maker and look at you like you're crazy. I talked to more than a handful of men that worked there and they sent me to their "higher up" named Bryan. This man decided to say he had already dealt with me before (mind you I've never seen him in my life) and that I will not get any sort of refund from them even though 3 mechanics told me the issue was something they did. He simply said "I'm not going to deal with you anymore. read more

Simon was great and super helpful! Fast and easy experience! Grateful to have his help :)

I have been to many car washes, but today Bonbocho made this experience one of the best. He took his time and my car is the cleanest from top to bottom! read more

I came through here with my truck, asked for full service and they didn't clean the left side of our vehicle. ‍ we didn't even bring it to their attention because we are strapped for time but I wouldn't come back to this location. read more

I just went through this car wash, and they tried to charge me an oversize vehicle charge for my daughters Kia Soul. I asked the assistant manager that helped me, why? She then proceeded to explain it's because it's considered a wide vehicle, and that it has a square back. I then proceeded to show her what my daughters vehicle look like and she said I will take it off this time but not anymore. It's a Kia soul, it's not much bigger than a Volkswagen Bug but yet they're charging me an oversize vehicle charge because it has a square back or because it's too wide, what a joke! I then proceeded to say I will not be back and she said OK and did not care one bit that they will be losing a customer over something that should not be charged to begin with. I have spent a good amount of money here on my 4 cards but never again. I would recommend nobody go to this car wash and if you do check your receipt because it looks like they're charging just about every single vehicle and oversize vehicle charge whether it is or not based on the shape of your vehicle. The assistant manager is useless, she could care less about me or anybody else walking in here and for her to allow somebody to walk away and say they're not coming back with any answer of "ok, sounds good" is unacceptable! read more

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Horrible customer service. Rude clerks and attendants. The online customer service horrible. The actual car was was not even that good. I've only used that car wash since I bough my vehicle and I believe their chemicals have messed up the black trip around the windows of my car because it is faded. I've been a customer for 3 years. Many times the car was still not cleaned after washes, but I remained a customer. My car had not been washed in over a month. So I ran the car through a second time to get the bugs off. Well, the attendant ran over to my car yelling at me, very aggressive and asked me didn't I just go through once and I explained why I was going through another time. Their policy is you can go through twice. He was very angry and said "You must have the good plan" Now mind you the gate opened the second time I went through so he should have known. I was put off by his actions. Then, just so happened that my account was charged $37 dollars instead of $27. I called the store and the guy was hella rude and told me I had to email the company or come in. So I went into the store and the clerk was hella rude and immediately was like I can just cancel your account. She was so rude and hostile. Then customer service emailed me and said they cancelled my account and refunded me $7 that would come in 10 days. I had to email them back and ask where was the other $30. Also, my son got into an accident and I was not aware I was still paying his account for 6 months. I asked if there was any way I could have a credit or a refund and they were like no. read more

Went today to superstar car wash located on 19th Ave. and baseline. Very poor service They didn't take off the dust on dashboard, and also didn't vacuum the carpet while. left a tip before I looked at the car and drove off. I regret tipping I will never return back to this car wash again. read more

Always great service here. We have the unlimited monthly service and it has been very nice. I'm disabled and could not possibly wash my truck myself. A lot of "detailers" charge pretty steep prices. I just need the dust knocked off every once in a while. Nothing fancy. Every once in a while they offer a good deal on a hand wax. You can buy the deal and just save it for when you want it. We just bought a hand wax package on sale, but we'll be waiting until after monsoon season, and slightly cooler weather to use it. read more

Every time I come to get an oil change they always do a great job and they always ensure all my my vehicles fluids are good .

Completely unsatisfied with the job they did. definitely not worth the $88 dollars I paid literally worst service ever and not to mention they took forever and forgot about My car and jst let it sit there for like 50 mins!!! They rushed the inside detailing outside detailing is better. I could've done a better job at home By myself. read more

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I went earlier today and was helped by Simon. I got a full wash with an interior detail and headlight restoration. They did a great job!! I will definitely be back read more

Simon and Ivan are awesome and helped me sign up today!! 10/10 I would recommend to anyone. Clean and friendly environment!!

Simon was great service definitely recommend to come get your car wash today at baseline and 19 th ave

Took my Jeep through the wash to get the dust off and it left dirt all over the hood. Could have done better with a garden hose. Took it back in line and the manager said it wasn't too bad. Would not send it back though the wash again. I have used them many times before with no issues. I will not be back. This was on the carefree hwy. Never again customer lost for ever. I will tell all my friends read more

The service and the employee Cameron was very helpful in helping me a good plan for my car read more

Super Star Car Wash - Oil Change Stations Near Me - Phoenix, Arizona

My BMW looks brand new!! Great Job to Simon and his team! Got my detail and oil done all in one place, so super convenient too. Thanks!

I recently visited the Super Star car wash near me. I unfortunately had a less than desirable experience and when I was sent a survey I told them my candid experience. Shortly after I left my review I was contacted by their Director of Customer Service and he asked if he could contact me. I said yes and shortly after that he contacted me and asked what he could do to make it right. I told him that just the call back was good enough for me. Even though my experience wasn't great, Super Star stepped up and vowed to make it right. That's why I'll stick with them - they truly care. read more

Do not do this. It is not a deal. Twice I have been talked into committing to a membership and it was a mess both times. After the first time, (I literally had to pay to get through the gate because the cars behind me were backed up and the reader didn't recognize my tag, and no attendant came to assist) so there I am paying a monthly fee and also paying to wash my car! I couldn't get through to phone line for service or the corporate office and had to file a lengthy dispute and change my credit card. But that wasn't enough... Jarod (?) who claimed to be the manager at the Bell Rd, Phx location wanted to sell me another "deal" and when I expressed my trepidation and my previous experience, he acted amazed and promised me if I signed up for their promotion, he would cancel it himself. Showed me his phone with the notification and everything, But of course, he did not and now I have to dispute it again. read more

Called on Friday and they weren't taking more appointments for the day, so I called Saturday which led to me dropping the car off at 10am on Sunday. I was talked into a higher service and then promised that the car would be ready by 2:15. I arrived at 2:13, saw the car on the detail line and waited until 2:20 to go in. After asking for the manager and speaking to 3 people, I had to threaten them to get my car--which was NOT detailed-- in time to be only slightly late for my 3:00 appointment. The manager refused to refund my money. The car hadn't even been fully vacuumed, the leather on only one side was conditioned, there were crumbs in the gear shaft and the cup holders and the front grille still had was bugs in it. The manager refused to refund me and the time I was promised (2:15) was still written on my window as I drove off. For $200. Lol. Don't go here ever. TLDR they over promise and under deliver. I'm sure they could do a creditable job if you have all day to wait, I didn't. I was leaving town the next day and don't have time to go back, and honestly I'm pretty annoyed. The manager was the icing on the stale, salty cake. read more

Went for a single car wash. Was told I could get the monthly plan for first month for price of single wash and could cancel at any time so I went for it. After the first month I tried to cancel and the websight kept saying "no membership found". I tried many times and put in all the information and still no membership found. I went to the location and attendant tried to cancel my monthly subscription and he came up with the same thing. He told me he texted corporate and I would hear something within 3 days. A week later nothing. I left many messages where it says contact them and still nothing. Websight can't find my membership to cancel but they sure can find it to charge me. I then canceled my credit card thinking they would not be able to charge me again but my credit card company updated the membership to my new card. I disputed the charges with the credit card company and it is still under review. This company's customer service is the worst I have ever experienced. I would give 0 stars if I could. read more

After my second attempt trying to take my dirty truck to get washed I was denied at the entrance by a Super Star Car Wash employee. Stating again........ my truck was "tooooo dirty" to get washed. Keep in mind this after I spent 20 min power washing in my garage. IMPORTANT MESSAGE If you are a truck owner who has a muddy truck from your weekend adventures don't take your truck to Super Star Car Wash on 19 Ave and Baseline instead go to Cobblestone Car Wash on the 16th st. And Baseline. Their they ACTUALLY wash dirty trucks. Note: I don't want a free wash from your business so don't offer. read more

Super Star Car Wash - Too first for Star Wash - Oil Change Stations Near Me - Phoenix, Arizona

Having a clean vehicle is important to me. Especially in the desert where the dust and heat combined can have an effect on your paint job. Whether it rains or pours, I know I can take my car here for a bath and be on my way to enjoy my drive anywhere. The staff is super cool and allowed me to drive through 2 times after the first wash didn't quite get all the dirt off. They have membership options which allows you to go anytime you need. My favorite so far. Thank you guys for keeping my ride clean read more

Super Star Car Wash - Clean as a whistle. - Oil Change Stations Near Me - Phoenix, Arizona

Daniel was so helpful and friendly. He had great customer customer service skills. Thanks for helping make my car wash a great experience, Daniel. I have never been to this car wash before and it was decently priced. I feel like I got my moneys worth read more

Simon is amazing and knowledgeable about the products. He helped me find a plan that will save me money and support my need.

Simon, Kelsey, Christian, Oil & Lube got me right!! Car smelling nice and looking shiny as ever! Definitely finna be the main spot. Thank you guys! read more

If you want to wait in line for over 10-20min come here, service is really slow and always crowded lines

I have to stop coming here horrible job every single time just wiping down the inside of your car and that's for the full service

Amazing service, Adam is super friendly and helpful and their carmat cleaner I really like It!

Great place ! Great customer service. I was vacuuming my car and Ivan (the manager ) helped me today unlocking it because I left the keys inside accidentally . No charge !! Very friendly! Wow I'm very happy with the customer service! I would recommend this place for sure !! 100% Thanks, Ivan !! read more

This car wash cost me over $100!!!! Windows not cleaned on the inside, streaks in windows on the outside and here are the pictures of the interior. Vacuuming job is just horrible. And to think... I was going to go back today and look into their $300 detail package, but I think not. It's my fault, I trusted them to do a $100 job and I didn't check their work (Sun was setting) so I ended up with a $40 job. I am just mad I tipped those guys $20 cash. Just look up the dozens of detailers on Facebook marketplace, they will come to your house for half that price and do a better job. read more

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I had a horrible 1st time experience....I will NEVER COME BACK AGAIN... 1st is they did a bait and switch on the price. 2 different people came to my car telling me 2 different prices. The second guy comes to the car and tried to give me a $300 car wash after I told them that is not the car wash I wanted. I arrived at the car was at 9 15 am; it is 12pm and I'm still waiting for my car to be serviced. At around 11 30 am I went to ask why my car was pushed back to the end of the line a young lady stated she would get to my car next and it was a mistake. I asked to speak with a manager and Fransico came over to me and told me he "did not think my car was pushed back"... He proceeded to tell me he would get someone to work on it. HE ALSO tells me they are short staffed.. they should have told me this before...That was not the issue, his customer service skills are horrendous!!! HE BASICALLY told me, the customer, I was lying . I asked him how he would compensate me for my time and frustration. I should not have to tell them that my car was pushed back and people who recieved the same service have come and gone while I am still sitting here. He has not come back over, he didn't apologize or anything.... Update its 1 30 pm im still waiting... read more