Lionel xavier latch and Alex were so helpful and supportive , the place was clean food was amazing

Me and my friends went to bowl 360 to catch up with each other and play a couple of games. It was $25 per person to play for two hours with shoes included, which is not a bad deal. Nothing really stood out at this bowling alley, we had a good time and I enjoyed the experience. The only issue I had was that some of the bowling balls were a little too small for my fingers and it made it hard for me to use them while playing. read more

Bowl 360 Brooklyn - Bowling Near Me - Brooklyn, New York

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I used to come here several times a year when it was Shell Lanes and always loved it. It had a great old-school bowling alley feel--calm, cool, and spacious. I liked being able to go up to the second floor and look down over the lanes. Now that it's Bowl 360, they've made it more modern and "hip," especially with the lighting. Personally, I preferred the old-school vibe, but it's not a big deal. It's still a nice-sized bowling alley with a good layout and a nice place to bowl. read more

Overcharged and Completely Ignored Extremely disappointing experience. I discovered that I was overcharged on every food item compared with the prices they advertise online. I contacted them to question the price differences and request that they refund the difference between the prices charged and the prices advertised online, but their customer service has been completely nonexistent. I emailed their advertised customer service/info address at least five times over the course of a week and did not receive a single response--not even an acknowledgment. I also reached out to their corporate office and received no response there either. Mistakes can happen, but refusing to even acknowledge a customer's complaint is unacceptable. I am still owed the difference in pricing, and despite making repeated attempts to resolve this directly, this business has made absolutely no effort to address the issue. If you have a problem with a charge, don't expect customer service to help. Based on my experience, there simply isn't any. read more

Great for a good deal on morning bowling. Good for kids, too! They have bumpers and "dinosaur" positioners available for the little ones. My kid likes to go there in the winter especially. It's $10 per person cash in person from 10 to 12 or 1:00, which is an awesome price! Food such as pizza is merely edible, but fine for kids who don't care. read more

Just NO!!!!! We came to Brooklyn Bowl to celebrate a friend's birthday and unfortunately the experience was incredibly disappointing. The service was honestly some of the worst I've experienced. A few highlights from the evening: 1. The women's restroom was extremely dirty -- toilet paper and trash were all over the floor, which set a poor tone for the night. 2. Drinks took nearly two hours to arrive, despite multiple inquiries, and when they finally came they weren't even what we ordered. 3. Our server disappeared for over 90 minutes. There was no check-in, no explanation, and no handoff to another staff member. 4. The music didn't match the crowd or the atmosphere, which made the overall vibe feel off. 5. Staff and management seemed completely disengaged, as if they simply didn't care about the experience customers were having. 6. When I raised concerns, management refused to refund the $50+ we spent on two basic drinks that took hours to arrive. At the very end of the night they tried to "make up for it" by replacing our cold curly fries -- but the second order was just as underwhelming. 7. To make matters worst they cut our lane time. Overall, it was a really frustrating experience, especially for what was supposed to be a fun birthday celebration. I hope the management team takes feedback like this seriously and works on improving both service and cleanliness. read more

Bowl 360 Brooklyn - The only nice thing - the shoes. - Bowling Near Me - Brooklyn, New York

Awful. Dirty, old, dated. Rude staff. Will not come back and do not recommend. They care more about money and stuffing schools in when people pre-booked lanes. read more

Great service accommodated our large party overall great help both the server and desk attendant worked to make our experience great

I come here often for their $10 bowling deal which includes two hours of unlimited bowling per person and shoe rental. The deal is every day from 10am to 1pm. The bowling alley is clean and seems newly renovated. They have a decent number of lanes in the place but it does get packed as the day goes on. There are food and drinks to order for an additional cost as well as arcade games upstairs. Staff are always helpful and friendly. If you ask the manager to extend your time at the end of the two hours if you want to finish up your current game, they're happy to do so! I would highly recommend this place for their $10 deal! read more

Cheaper than some other bowling alleys in NYC, but you get what you pay for: a poor bowling experience. The balls are extremely greasy, and the lanes are poorly taken care of--there was trash on our lane past the foul line that we had to remove in order to play. Also the pins are string pins, which behave poorly. The waitress came by the second we sat down and asked if we wanted any food or drinks, and I said "not right now, but later" and then she never came back again. I wasn't gonna mention this, but I saw that other people have complained on here about M.I.A. waitstaff, so it felt worth mentioning. There's a distinct smell of bad weed that wafts through the place periodically. They play music videos and clips from random Marvel movies all along the wall above the pins for some bizarre reason--and if that wasn't distracting enough, the clips jitter and pixelate periodically due to a crappy connection or something. I wouldn't come back. read more

The security guard at the front was very disrespectful , the music was horrible and the drinks were disgusting . The staff didn't bother to clean the tables , there was trash left from the previous players . The bowling balls were dirty & had an oily texture read more

This place is great during the middle of the week. I went with friends on a Wednesday night and it was empty. The place was clean and service was done quickly. We had asked to use 2 bowling lanes (we were a group of 6 people and wanted to do 3-3) but they had placed us all on one lane and when we brought it up they said they could no longer do to labes as they had entered all the names already. Which was odd as we still have not started playing. We were able to play 3 games. The food staff was very nice. They came bu to see if we wanted to order anything, we didnt but they were friendly enough to let us know they were open. read more

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Came here for their Super bowl special $10 pp for 2 hours of bowling between 10AM - 1PM and it was a great experience for the price. It was just 2 of us in a lane so we were tired by the end of the 2 hours. I imagine if you had more people to a lane you would want more time. Facility was clean and bathroom smelled like bleach so at least it's clean lol. I didn't really see any waiters or workers asking for orders but I only came for bowling so didn't matter to me. Music was fine nothing provocative. I did see someone throwing a birthday party on the other side with a bunch of kids. Downside is I didn't feel like my lane was well oilled and the balls didn't feel very clean so I had to really scrub my hands after. Again, I think this place is great for the price. I wouldn't come here if it was more though lol. read more

This might be the worst bowling experience of all time. There wasn't one positive part of our time there. Chips were stale, couldn't salt the fries, out of half their menu, couldn't get drinks and out of water in the machines. I was over charged for my half platter and told the server how bad things were and he responded "I know" and shrugged. read more

Place is very dirty, sticky, dark, smoking stinking up the place. Ava the 'manager' has no customer service skills and is very rude... good way to lose customers... we will not return and have shared experience with others to warn them of this disaster. If hire professional administrators/management to clean up the place it could be amazing and more profitable. Keep Janet... she could be great if investment is made in her. read more

Great staff nice atmosphere. Food was great I would recommend this place. Only thing it was difficult to find parking

I used to come here often in high school when Bowl 360 was Shell Lanes. It's gotten a bit of a face lift under new management, though much of the bones are still the same. It's still a low key neighborhood spot which I appreciate. Bowl 360 is a solid family friendly venue, though their menu is upgraded with more drinks and food for the 21+ crowd. Worth coming for a fun night out with friends or on a date. They have a $25 per person deal for two hours unlimited bowling that includes shoe rental on Sunday-Thursday 1pm until close. For a party of 4, you can play maybe three games before you run out of time to complete a fourth. read more

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I've been to the Bowl 360 in Queens-- I was unaware that they had taken over the prior bowling alley (Shell Lanes). Upon arrival, I waited upstairs in the gaming area until the rest of my family arrived. I noticed a couple of the games weren't operable and that each game cost two bucks. While we waited, we ordered a bunch of food upstairs, where they have seating. One major difference here is, you have to pay for each item as you go, it's not the standard cumulative bill. This was a nuisance because it was over 20 of us, and three of us planned on splitting the bill because two others paid the bill for the shoes and bowling. So I'd say beware of that fact, if you do plan on splitting the bill here for food. The place got very crowded and the seating area isn't very large, but we didn't feel cramped with the folks next to us, on either side. The music was kid friendly and the environment wasn't bad. Our server was excellent, at some points, we thought she took awhile and we struggled to locate her; however, they appeared to have a lack of staff because she seemed to be the only one working on our side. I saw two people at the table for shoes, but toward the late afternoon/evening, the crowd picked up big time. I'd say be prepared to wait here a bit. Overall, this is a pretty decent bowling area and it's good to have a decent bowling, other than Melody Lanes, which is very close to me, but is a little run down and lacks many food options. read more

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Of course, I came here for date night since bowling is one of my absolute favorite things to do. There are lots of lanes, and obtaining your bowling shoes is a seamless process overall. The music and TV entertainment were enjoyable; not too loud and a great variety. The food was decent for bowling food but I would recommend eating before or after coming here. read more

I threw my sons birthday party there it was lots of fun because bowling is always fun with friends and family but the service was horrible food was not good and they forgot to bring my burger down I had to wait an hour to get my burger and I had to keep reminding them that I didn't have the burger. I would definitely go there to bowl again but would not go back to throw any parties or events. read more

Bowl 360 Brooklyn - Bowling Near Me - Brooklyn, New York

0 stars terrible establishment no one knows what they are doing. They have a child working in the bar and just terrible staff all around managers and front desk are never to be found. Servers running in and out the place leaving food to get cold and drinks to become watered down. One server walking around with a black eye that just looks disgusting. The cook had no uniform, no hair net, no gloves and was picking up stuff with her bare hands she even picked a plate off the floor and put it back to be used just disgusting. Most of the workers don't know anything about hygiene and it's sad because there is mainly females on staff. When the staff are in the building they are touching on each other and touching food and drinks even more disgusting. A friend of mine was there the other day and was even threaten by a staff member who said they would shoot them. This is the type of staff this place has it is disgusting and don't get me started on how dirty the place was just alone roaches crawling everywhere, the floors were sticky, etc. I highly do not recommend this place. read more

Bowl 360 Brooklyn - Dead roach on the floor disgusting. - Bowling Near Me - Brooklyn, New York

Everything can improve!!! Overpriced prices on weekends. Had no beer on draft when menu says there is. We were given tickets for free cocktails and because they were free they never came out. . Ordered Johnny walker black with seltzer and was served fire ball and they insisted it was Johnny walker black when it clearly smelled and tasted like cinnamon. My casa amigos margarita didn't taste like Casa amigos. Would never come again or recommend. Better off going to the city since they charge city prices where one can get quality and not get jipped. DONT WASTE YOUR MO read more

Pizza had mold. Drink was expired. Smells like expired milk. Workers are so rude with no manners. My lane was broken for 45 minutes. There are barely and bowling balls. NEVER COME HERE! I NEVER RECOMMEND read more

String pins and lanes with no oil They clearly cater to people that come to drink and think they are bowling when they aren't. If you're serious about bowling, Melody Lanes is expensive but oiled. Fun Station / Gil Hodges is your best bet. Edit: Good to see the owner reply, even with the oiling, this was my first and last time on string pins; I've never before had so many odd breaks or pin reaction that just didn't make sense. Raised to 2 stars. read more

NOTE: I did not bowl, but this review is solely based on WHY I did not come. I applied to have a corporate event here and once I got a call from the business to finalize the booking, I was told I need to pay in full 3 days before the reservation. Okay maybe I can put a deposit down. Nope. Full payment. I wouldn't mind usually but the corporate card must be charged the day of the event. Even after explaining this to the manager we were still declined. We were even willing to walk in but then was told we most likely will not get lanes together. I get policy is policy but I would think the staff would want business especially from a large corporate party. We ended up going to Melody lanes. I wish they were a bit more accommodating and maybe tried a bit harder to help find a solution with us rather than turning us away straight into the conversation read more

Visited Bowl 360 Brooklyn with a group of friends for a night out. I used to frequent this place when it was Shell Lanes, and while there have been cosmetic updates, there's a downside - they now have string pins, which isn't ideal. If you're planning to visit during the day, it might be a decent experience. However, I strongly advise against going late at night. On our visit, there were five of us, and despite being told we had an hour left, we were only given one lane. The service was slow from the start; it took us 15-20 minutes just to place a drink order. The wait staff kept blaming a system issue, but we noticed other lanes managing to place their orders smoothly. In the end, we only got to play one full game, and the second game was cut short to just four frames. It felt like they took advantage of us, providing poor customer service and essentially scamming us out of our money. We wanted to finish our game, but they would not allow us to finish. They ended up closing up our lane and pushed us to leave the establishment. Logically, we should have been split to 2 lanes. But according to their calculations 1 lane was enough for 5 peoples to play 2 games within an hour. read more

This place is terrible! I came in with a party of 13 and let's just say we won't be going back. We ordered food the food never came and when we inquired about the food the response was we didn't pay..... we never received a total a receipt nothing, The staff is unprofessional and need training on customer service..... i will not be going back. Save yourself the trouble and go somewhere else! read more

The service was horrible. The staff was unprofessional and rude. I brought my family just for a fun night out, regrettably choosing this Brooklyn location, the slender Caucasian gentleman with glasses working the front desk was absolutely unprofessional and rude to my wife forcing me to intervene. The pricing was unclear and when I ordered food for the family, the food came out near the ending of our 2nd game of bowling which was annoying considering we ordered the food before we even started the first game. Things gets worse, after specifically requesting a drink, instead of the waiter informing they did not have specific ingredients for the drink I ordered, the waiter or bartender took it upon themselves to alter my drink choice. When I asked to speak to the manager, the waiter told me no manager was present at the time, but then a few minutes prior when we asked for a change in our purchase, the waiter then stated his manager is the only one to make those changes. My family was just eager to end the night so without question we didn't even finish bowling the last 5 frames, we just concluded the night and called it quits. What a waste of money. If I can submit with a negative rating I would have. read more

I hosted my son's 13th birthday here. We invited a few of his friends to go bowling. Parents and siblings were welcome. There was fun. There was food. We brought a sheet cake from BJ's and brought it along. There was a dining table and chairs by each bowling lane. We ordered pizza, chicken tenders and fries off their menu. The fries and the tenders were delicious! The pizza was only so so! The service for the food was fast and friendly. They had an arcade but unfortunately the game card machine was not working. But all-in-all it was a great time for all! read more

The service I received today was HORRENDOUS!!! My family's first time at this location and as soon as we walked up to the register the young woman at the register gave me attitude. I just ignored it and went on with the transaction. She then proceeds to put us in Lane 17 which is all the way in the corner which is blocked by Lane 18 so if there are ppl in that lane you can't get through. Also by the time we wanted to order food and drinks the servers computer was down so we had to wait. I spoke with the manager on duty and she just said oh I don't have any other lanes open to move you to! Cool, we will not be returning and I advise anyone who might be thinking about going here RUN!!!!!! read more

I went here last night (8/14/24) with my friend, the young lady working the register was very kind. However, my issue is not with the staff. As they were all helpful, however, after ordering food and drinks, the total hit me like a bag bricks. I went back and made a 2nd order of 2 Jack Daniel's on the rocks and it came to $45.08! When I asked "why"? The cashier gave me my receipt. This place charged me $12 for ICE!!!!!!! That is ABSURD! I am truly disgusted by this still! I will not visit that establishment or any Bowl 360 moving forward. Lastly, as we're leaving, the security is moving real funny. I'm like "yeah we're leaving, so we need to exit the building". The security opens the door and like 3 of them rush out and push this patron. I don't know what transpired, but it was not a good look. The food was Luke warm, we ordered spinach Artichoke dip and Boneless Buffalo wings, ALL warm and NOT hot! The best part was the animation on the screen when you bowl. I do not recommend this establishment, AT ALL!! read more

Bowl 360 Brooklyn - Here you can see on the 2nd receipt they charged $12 for ice! Absolutely ridiculous! - Bowling Near Me - Brooklyn, New York

Twenty dollars for two hours that's for two people. Included shoes and bumpers. You can play tons of rounds in the two hour span. I love that you can take a bunch of silly pictures to use as your character when it's your turn. Their soft pretzel is a MUST have. It's delicious. Worth every penny. Price was resemble. One jumbo pretzel and a medium Pepsi for ten dollars. It's small inside but the music is good. Very up beat. The type that makes you want to boogie. My only negative thing is that service is a slow but it's understandable being that they are short staffed. read more

This establishment is very dangerous & horrible! I went there for a family event and we served stale chips... the food wasn't even good. Our servers were rude... i almost got into an altercation with one of them. They have a minor working at the bar... one their servers tried to have a disagreement over the total of the tip my family decided to give them. There bathrooms smell.. I saw a roach run out the kitchen as I was passing by to go back downstairs. Some of these servers are disgusting.. I seen some of the workers touch on each other. I recommend going to the queens location! My family almost got into a physical altercation outside with 2 of the female employees there. One of the employees there called my aunt a "bitch" for trying diffuse a situation that was happening with her friend. It was so many incidents that happened while we were blowing mind you me and my family been coming here for more than a decade! It's gotten worse we will never be back here again! If you want to have a good time go to the queens location! read more

Horrible service! Was here for a party that started at 5:00. We had NO hostess! The food didn't come out until after 7:30. We had to keep asking for drinks to be served. This party was planned months ago. Oh and we still are waiting on wings 3 hrs later. Mind you we see another party of another race get served fast and had a hostess. Never again!! Would not recommend. I'm only giving 1 star cause it won't let me put zero read more

The worse servers, they came up to every black person but my family had to keep calling every server over after an hour of no service just for each of them to tell me to wait once I tried to make my order the server had the biggest attitude and don't even want to take the order. Then proceeded to tell me the kitchen was closed ok I ordered a couple of beers and water got charged just for them to come back 30 MINUTES after that they don't have any beer I told them. In total a waste of 1 hour and a half. No one in there wants to WORKKKK!!! read more

horrible service! Wont return! Dont waste your time or money! Burned pizza! Super slow service!

Go somewhere else yall, this aint it! The lady at the front counter is blatantly rude & if she doesn't know basic manners or at the very least how to politely greet ALL paying customers, im not sure why her grumpy ass is there. The lane we got assigned to, the table had trash on it & was NEVER cleaned. A waiter/waitress NEVER came over to us & it was clear they weren't going to after being there for about 40mins. We finally go ask the front desk to send someone so we can order, they say ok & about 25 mins after that, a waitress came. We placed an order for 5 drinks. After another wait, we finally got 4 out of the 5 drinks ordered. Smh Literally only stayed to finish the 2 paid games out. Definitely don't have to worry about me returning. Do better! read more

This place is dreadful and it pains me to say it because I used to actually enjoy this spot in the past. They closed it for renovations and I guess they had to get rid of most of the staff but the new staff that's here has a lot of room to improve. Let me start by saying I paid over 700 dollars for a two hour event. A friend of mine loves bowling so I wanted to surprise her with a bowling party. I ordered two shareable platters in addition to the wings that are part of the package. Now let's start with the service, if someone pays for an event you expect the staff to be prepared and to be warm and welcoming. You expect things to be put in place and that was simply not the case here. The staff seemed confused, there was a long wait before we could begin our game and a longer wait for the actual food which didn't come till almost an hour into our game. Now let's discuss the food, the food was all terrible food and not worth the money. The sliders I ordered were all over cooked, slightly burned and so dry you could choke. The sea food platter was also overcooked, tasted rubbery and had no flavor. The wings were also over cooked, I mean how could you mess up chicken? These people could! The only few saving graces here is the fact that the actual atmosphere is great. To be specific, the lanes here are fun to bowl on and they also play good music with a mix of pop, hiphop, and rnb tunes. Another thing is that the alcoholic drinks are not watered down here and are pretty good as well. If I would have known this would be my experience I would have just went to the bowling alley and paid for two hours on a lane instead of buying the event package. I also will never eat any food from here again until I see that they improve not only with their service staff but with their food quality as well. This place has plenty of room to improve and I hope it does. read more

It's a very nice place. Customer service is good but more staff is needed. The drinks and food are good, you will want seconds on the drinks. read more

Slow service.. I had to track someone to take my food order. When i finally got the food order, after playing all games the Pizza was burnt. Spoke to a manager and waited 20 minutes for another pizza. read more