Not a place where people (or bowling equipment) are respected.
Wow, the staff were so incompetent AND straight up hostile to us that they managed to make my whole group and at least one other group uncomfortable. I don't think I'm gonna come back any time soon.
I never leave reviews but I just had to for this. Let me get the good stuff out of the way: Nice divey vibe, nice bartender, and decent beer selection. The bowling lanes were functional, and we actually had a nice time, despite the bad:
Getting a reservation here was like pulling teeth. First we emailed, no response. So we called as soon as they opened. The woman on the phone would not confirm or deny whether there were lanes available for that evening. Instead she just kept sighing and saying that they "usually like more notice for reservations". When my friend asked why, she said it was because they "need time to take down your information and get a deposit" As if that takes two days to do??
My friend calmly said "But I can give you all that information right now, that's why I'm calling." (lol). The woman sighed again and put the manager on the phone, seemingly just not wanting to deal with having to take our information or talk to my friend anymore. The manager echoed what the employee said, then said she'd "make an exception" for us, but she'd have to charge my friend the full price of the reservation over the phone, as opposed to just a deposit. My friend agreed, since we were set on going anyway.
When we arrived at our reservation time, it turned out they had double-booked us with another group! And they had charged BOTH groups over the phone for the lanes.
When the staff member (who may have been the same woman from the phone) realized they had double-booked the lane, she went into the back office and was literally gone for a good 10 minutes. She came out with the manager, and rather than apologize, the manager just told us "You see, THIS is why we don't do same-day reservations!". As if it was somehow *our* fault that they can't keep a basic list of what lanes are reserved for when? How is a same-day reservation any different than one made two days earlier? A lane is either reserved or it's not. What happens on the day-of? You throw the reservations spreadsheet into a fire?
The process of making reservations has been around for hundreds of years, but here we are being told that an 8-lane bowling alley requires two whole days to sort through the mind-bendingly complex logistics of which lanes are available at what times? Why bother taking reservations at all?
We tried making it easier for them by speaking to the other group that was booked for our lane and agreeing that we could split the lanes if they gave us each half our money back, but the staff wouldn't allow us to do this (presumably because they already had our money). We literally offered them an out and they were too stubborn and/or greedy to take it. We ended up getting lucky and another group was leaving, so we were able to get our lanes about an hour after we arrived.
The whole thing made it feel like the whole staff, including the manager, not only didn't understand how to manage reservations, but that nobody felt it was their responsibility to do so, and so everyone was just passing the blame to the customer.
Keep in mind that their website says to email to make a reservation, and doesn't say anything about reservations having to be two days in advance. If they had properly kept track of who had reserved a lane, they could have just said "sorry we're full" and we wouldn't have come. Instead they charged us over the phone for a spot they didn't have and then told us it was our fault.
Oh also, we pre-paid for shoes, but when we got there all they had available were sizes 7 and 10.
As far as the bowling went, it was fine. The lanes are not well-greased, the balls are about 50 years old and very chipped, and there are no overhead screens. People are not required to wear bowling shoes so the floors are gross and it kind of defeats the purpose of anyone wearing the shoes. Nobody came to bus our lane so there were dozens of glasses left over from the previous people that we had to bus ourselves. This isn't the kind of place where someone comes to your lane to check on you or take your drink order. This is all expected from a place like this, and on its own would be totally fine. But in conjunction with the rude and lazy staff, it's like what are you really paying for here? read more