I had a frustrating experience at the Chandler Boot Barn. I went in to have the shaft of my boot stretched, but the manager also marked the width, even though I only needed the shaft. When I asked why, she spoke to me as if I didn't know what I was talking about and then she said, and I quote "I would know I've been doing this longer than you." I ended up checking with another Boot Barn location to confirm what 'width' meant (they confirmed I was indeed correct), and then went back five minutes later. Unfortunately, when I returned to pick up my boots, I had to deal with a whole guilt trip that I was picking up my boots early and that they were gonna do exactly what I wanted. I would like to preface that I did not tell them that I didn't believe them I just simply said that a friend of mine was going to do it for me that was closer to me. Overall, definitely not the best experience, and I hope they can improve. I will say that every other employee that was not "PJ" ,their general manager, has been amazing and helpful And that is the reason I'm still giving it three stars. read more