I was in town for a bachelorette party with a group of 5 girls and one of THE things to do in…read moreScottsdale is Rancher's Hat Bar. I made a reservation via email which was super easy to set up. The staff were so friendly, explained everything to us, and also gave us helpful styling inspiration. There were so many options of hats, trims, charms, etc. that it was such a fun time for the group. I ended up getting a 100% wool hat with a couple of add-ons. At the end of appointment, they even gifted the bride a little goodie bag. It was definitely an experience to remember. Thank you so much, Rancher Hat Bar!

Do you want a custom rancher or cowboy hat? Ever wonder where all of those impeccably decorated…read morehats people wear at festivals and wineries come from? Well, some of them may come from a place like Rancher Hat Bar. I'm going to break down the experience because I came in as a complete newbie and had NO idea where to start and it really wasn't clear when I went in there. (More on that later. ) Start at the big wall of hats. They have a pretty good selection of hats ranging from least expensive (at least when I was there) closer to the big window and street) to more expensive (located deeper in the store.) There are a range of colors and slight variations in style. The cheaper ones started around $65 I believe and went up to $90. The next tier started at about $120 (which is one of the ones I went with) and those two tiers were adjustable hats. As you made it to the pricier ones they got to fitted sizes. Once you have chosen the style and the color you want, you let the staff know and they will go grab a fresh hat for you from the back. Then it's time to start looking for your embellishments. Do you want a ribbon, or a charm, or feathers or flowers? Do you want a brand on the hat? You can customize in so many ways. Layering ribbons and chains and flowers, etc. Once you have gathered what you want and have a general idea of how you want it laid out, the staff will get it all tied on and tacked in. Ta-da a custom creation! It can be fun and I did get a hat. When we arrived it was a little busy maybe 2-3 other folks in front of us, and no one had appointments. We were there for a pretty long time and while we were there it calmed down quite a bit. At one point our group of 5 were the only guests in the store. I'm going to be frank, the ladies who were working there couldn't have cared less that we were there. Answering questions about the hats, the process and assisting with the tips for designing the hats was really the last thing they wanted to be doing. I get it, it's the same thing for them everyday, but the Hat Bar is special because it's an experience. It's more of a service than just retail. They just didn't give a and it showed. And as a special experience that I would recommend to others, that's where it falls short. It would have been fun to have a more guided experience. To be offered beverages like when you go into Tecovas. I would have liked to see more display hats for inspiration or maybe photos if physical hats would be too much inventory. So many ways to make it special that sadly don't happen.

Heritage Hats is a fantastic hat shop in Phoenix. The selection is outstanding and the service is…read moreexcellent. I had a hat refurbished by Rich that was over 35 years old, it was in rough shape having been wore in rain, snow, desert heat and cold. This hat has thousands of life memories in it and Rich brought it back to life after years of wear and I ambit it abuse. Thank Rich for your expertise bringing it back for more years on my head!

I made the drive out to Heritage Hats specifically to look at the Stetson 6X Open Road, which was…read morelisted on their website for $219.95. When I arrived, the in‑store price was $330. When I asked about the difference, I was told that prices have been going up and are expected to rise again in January. He told me he was waiting to update his website then. That meant the price advertised online wasn't honored, even though it's what brought me into the store in the first place. I ended up driving about 30 minutes each way only to find out the actual price was more than $100 higher than what they publicly posted. I left disappointed and won't be returning. At the very least, the website should reflect current pricing, so customers don't waste their time.

Amazing service helped me get just want I wanted great country location and welcoming people.read more

Walked right in to this super cute hat store! So many cute options for trucker and cowboy hats…read more Charlie helped me size my hat and pick out cute decor to put on it! Everyone was so friendly and helpful and I got to take a fun hat home with me back to San Diego! Definitely recommend coming here to visit for any girls trips!

What a vibe this place is! A friend and I had gone to one of the museums close by and were looking…read moreto kill some time when I found this place on Yelp. Their products are gorgeous and there's something for everyone. The woman working the boutique was extremely helpful and kind. The cons: The one star that I couldn't give was lack of price range for the products. I understand that the product lines were upscale with higher price points, however, there should be a few other options for some of us on tighter budgets but willing to spend...

Wandered into this place just to kill some time after getting breakfast nearby. My wife and I…read morewalked out $350 poorer. This place is awesome. They have really cool and unique items and clothing for both men and women. The lady working there was very friendly and very knowledgeable on every item in the store. If you're looking for a unique gift or some unique clothing brands, definitely stop by here.

I'd like to apologize for not reviewing sooner!! This is a REAL hat store…read more This family-owned business has been a fixture in the valley for decades, and while I used two different hatmakers when I lived and worked in Colorado, they didn't come close to the expertise of this outfit. As a native to the valley, the damage from sun exposure began as an outside kid. As a young adult starting out as a horse professional, I wore what most people wore - a basball cap. In my 30's, the dermatologists began their annual battle to repair the damage, instructing me to 'stay out of the sun'. Yeah, right. After one session of extensive repair, Doc really chewed me out! I explained my work, to which he exclaimed, 'Then wear a real hat!' The baseball cap only shaded my eyes, not my face, nose, chin, ears, neck, chest... and the damage was requiring surgeons. Seriously. So began my quest to every western shop to try to make a hat work for me. I had no idea that the pain & headache was because the shape of my head IS NOT ROUND, like most people, yet every off the shelf hat is! To wear a hat snug enough to stay on while horseback, yet comfortable, seemed impossible. One day I was miserable with yet another 'round' hat I was forcing myself to wear when someone told me about a place that makes quality hats exactly to the shape of your head, allowing for even, comfortable pressure. No way! What? Don't even know what I did with those stupid round torturous hats. Might've run them over with the truck AND trailer! You can imagine the rest! That antique contraption they use to get the shape of your noggin is the game-changer! Over 30 years, Az-Tex has made probably 6 hats for me, worn morning to night outside working. They last forever, and my new hats were usually a style change I was looking for. They clean up like brand-new and are really an item one could pass down to kids or grandkids. Retired now, I go there for my golf hats! So, again, sorry I hadn't reviewed before now! Thank you, Az-Tex! Your expertise made my career so much easier!

Very patient, knowledgeable and helpful. Finally found a hat!!!!…read moreGreat selection. Wife got one too.

Ordered on line received sweatshirt quickly and there was a handwritten note from the staff.! I…read morehave shopped in person there twice and the staff were so friendly and helpful!

The staff is so friendly and very helpful! I love the kids options and there's even stuff for pups!…read moreNow the whole family is decked out and ready for ASU game day for a great price! The small gift selection is pretty great too, I'm getting all my friends decals, will be coming back for more gear as soon as I can

I left Chicago it was a cool 47 degrees wearing a wool hat land in phoenix and it's in the high 80s…read moreneeded some straw for my head. The owner of the shop found the right hat for me and was even able to get me a matching hat for my 3 yo son. The hats elevate all our fits and we get compliments everywhere we go. I recommend Straw and Wool go in if you can for the full experience 10/10.

Another great small Black Owned Business!!!…read more Need a hat? Why not stop here for one! Not only do they sell hats for those Country/soul line dancing divas and demons but they also sell other products. (Respectfully) I purchased a perfume oil from here, months ago and have been looking for one similar which has been impossible to find. Upon entrance, the Owner and his girlfriend were nothing but friendly, professional and are awesome humans! What a lovely couple! The oils are honestly my favorite since the smells last all day long. I'm always receiving many compliments on my scent. Don't hate! When I share with others, of the scent I'm wearing and where it's from, they are shocked that the store is here and that they haven't gone. I definitely recommend you stopping over to shop and support all of these black owned businesses in this street. This store is a vibe especially during first Fridays of each month, as there's tons of other small businesses joining in on the funtivities. There's music, fun, vendors, food trucks and great vibes!! There's plenty of parking in the area! Btw ...the scent is called, "INVICTUS" (Smells so good!) Please tell them, that I sent you!

Great selection of items. Teens will l9ve this place. They have something for everyoneread more

Cute selection but the harassing stalking by the employees ruin the vibe. It was my first time…read moregoing with my relative, so ofc I'm browsing all the knick knacks, jewelry and clothing , which is apparently forbidden here?? every time I turned from a new section a couple feet away I'd be confronted with the same employee pretending to move racks around. The store is not huge and there was maybe one other person in the store. We had no bags on us (not that it should matter). The two employees and numerous cameras should be sufficient for loss prevention so it sucks to be made uncomfortable just for existing. Maybe safe if you are palm colored , idk.