I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.

I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.

The people in this store are so rude, even asking to upgrade Cory looked at my family like we were…read morespeaking another language than he looked at us like we were a bunch of creeps when we gave him the account info, not a hello, not a let me figure this out just silence and staring like it's first day on the job. Then we have Seth who literally couldn't figure out the easiest of task in store, meanwhile they are just sitting staring at us as if we have the problem when we wanted to buy two new phones..... go anywhere else but this store and honestly T-Mobile in general

it would be 0 stars if I could! This store completely lied to me about my phone bill being the same…read morewhen I had 1 line for $90 compared to 4 lines for $100. I had been with T-Mobile for quite some time now and never had a problem with my account until they messed with it! my bill had tripled as I lost my $30/month internet which turned into $100/ month. They also told me that I would get 1/2 off my iPhone which didn't happen along with a free Samsung Galaxy S24 that I got billed over $743 for. Don't go here if you are with T-Mobile. go through their online program if you need anything! I'm stuck making payments on a "free" phone that I cannot even use until it is paid off! Last time I'll ever go through T-Mobile with not having support from customer care due to the phone being in a retail store!

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

Extremely slow to get assistance even with a Genius appointment. Literally watched an employee…read morestand against a wall, zoning out, for several minutes. Then watched this same employee assist a customer who had zero appointment before again standing against the wall for several more minutes just spacing out. Finally, about 20-30 minutes later this same employee appeared to "snap out of it" and finally came over to assist me after I'd been sitting at the Genius Bar for 45 minutes. There was no one else being assisted at the bar and the store was not that busy. Not impressed with the support in this store. However, they did do an excellent job with the necessary repairs I went in to get fixed.

6 months I I got a phone from Metro on Market,the manager Noah,lacks,customer service,doesn't help…read more,Gets very short when asked a question about my phone,I avoid going there& send someone else to pay my bill.In case he is working,I , 01/16/23 I had to pay my bill,his attitude was the same as 6 months ago,I needed to move the due date,I asked for 4 extra days,thisManager does not look at the customer,He told me it would cost me $25 or $30 dollars,unbelievable,I left,called customer service & they said he is incorrect,he tried overcharging me,Metro Customer service did it for free,and made another complaint,I dread going in there,His lack of quality service,and not being honest is very weak,as a Manager???

Customer service from Benjamin and Gabriel was exceptional! We didn't feel rushed or belittled. The…read morestore was clean, organized, and everyone was greeted as they came in. Best phone store experience ever!

Amber and the redheaded guy with the beard were fantastic. They were smart and OnPoint and knew…read morewhat they were doing and helped me do a multitude of things that I needed to get done. They were both friendly and professional and Amber knew exactly how to do the job 1010 recommend had a great experience hand a couple laughs along the way. Really appreciate that level of customer service.

Honest and efficient cell phone repair shop!! checked out my non working cell phone and found out…read moreit was beyond repair so He returned it and did not charge me!

100% would recommend to everyone. Guys are very professional, service was done very fast, even…read morefaster than was promised by them. Prices are good. I'm very thankful to Josh and Levi for their professionalism and attitude. They were able to retrieve all the irreplaceable data from my unrepearable, soaked in the lake water phone. Thank you, guys.

I really appreciated this cricket store. They were very helpful. Made me feel at ease.read more

The "Manager" in this store sold me defective service and a phone. I got NO bars where I lived at…read more I returned and told him this and said id like a refund. He then told me that its the phone that's defective. So after a long and drawn out disagreement, aggressively charged me to kick me out of the store, cops called, and I called my attorney(Thankfully, I get one for this kinda thing through my benefits). So he offers a refund of $29 on a $149 phone because he says the phone is defective and he's not going to buy a phone that he sold me back. I denied the refund and am going to let my attorney deal w/ this. I then went to Verizon and explained to them what happened. They checked the phone out, said its fine and the guy a fraud. Its not the money, its the principal of the situation. And consumer rights and this IS NOT how you run a successful business. The receipt says we have 7 days to get a full refund. I had the phone for 18 hours. And he denied the refund then tried to low ball me with $29 bucks. Stay away from this store if you want working phones and service.