When I opened my account, the T-Mobile representative explicitly stated that:…read more 1. T-Mobile would pay off the remaining balances on our existing devices with our previous provider. 2. We would receive new phones free of charge under the promotion we were offered. 3. Our monthly bill with T-Mobile would be lower than what we were paying with our previous carrier. After switching, I discovered that none of these promises were accurate: * T-Mobile has not paid off the balances on our old devices, and the conditions they now cite were never disclosed at the time of sale. * The "free phone" offer was misrepresented, and additional charges were applied that were not explained beforehand. * My monthly bill with T-Mobile is higher, not lower, than with my previous provider, despite the clear verbal assurance that it would be reduced. These actions constitute false and misleading representations made at the point of sale, causing financial harm and inducing me into a contract under incorrect information.

Great service by Jason in addingbout of state daughter to acct here and getting new phone.read more

I would like to recommend Consumer Cellular to anyone needing a person who actually helps you…read morethrough the entire process of getting a phone and choosing a plan. The person who treated us with utmost respect and help is Kevin in the Spokane Valley. He helped get a phone and plan for my 93-year-old mom. He really is a treasure, and I'm sure he doesn't realize this about himself. But it is so rare nowadays to get expert help along with extreme care. Thank you, Kevin, for helping us today. Pamm Haslebacher

Jewel was awesome! He's so kind and helpful! I got a new…read moreprotector for my new cell phone. I will be back to have my old cell phone's screen repaired. So glad I found them. Fantastic prices!

Jewel is a nice guy trying to feed his family. I wrote a pretty grouchy review after having to go…read moreback many times bc he kept pushing my repair off. Just know you should call to verify your phone is fixed before going back to pick it up.

I used to be extremely happy with cricket. To the point of leaving 3 carriers. I stuck up for them…read more This specific store. My phone broke. I called them and asked if I could come in and exchange it. He got real sarcastic, rude, snide. I could hear the sneer in his voice. I had called because 1. I didn't want as long to get it. 2. This was my first time with insurance on a phone. Never really needed it. When I called I asked if I come in and exchange because I had insurance. He said no you have to go online. Which wasn't a big deal. I said oh man this sucks. Never blamed it on him. I knew it wasn't something he could do anything about it. He gets snide I could hear the sneer. So could my husband. " you could come in andbuy a new one. " I told him no I will go put in a claim. Hung up. Went online. Made a claim. Canceled my claim when I saw it was almost as much as a new phone. Called him back and asked him to take my insurance off. Same attitude same snide. Why. I told him I didn't want to pay that much for a phone I wouldn't have in my hand in at least a week. He said well if you wrecked your car there would be a deductible. I said this is a phone not a car. He hung up on me. After I told him I didn't like how he was treating me. He didn't turn off the insurance. Evidently I had to call 611. After I called another store and they told me they couldn't do. I would have to call 611. Maybe if I talked to that store I would have understood sooner. The star. I had to give one in order to post. Real star ? 0

I had a great experience at this store. Really glad I switched to Cricket.read more

This place is the best!! I had the most pleasant experience that I've ever had with a auto…read morebusiness. JD was my service provider and he treated me with the upmost respect and kindness. I appreciated how quickly I was able to get a battery diagnosis and replacement! I'll be coming here again

Called to verify if that had one of the batteries for my car; they were out of the two I wanted but…read moreone type was coming in Thurs afternoon. Went in Friday morning and was there when they opened the doors. 13 minutes later I was back on the road . . . Thanx, Guys!

If you're in the neighborhood and need some run-of-the-mill electronic items, this is a decent…read moreplace to stop. It's got the main things you need, as well as the little electronics parts that you might need a few of if you're building something on your own. The problem is that with the size of the store, you're not going to be able to find some slightly more complex items. For example, I stopped in the other day to see if they had a power supply. The one on my wife's computer went out, and I needed a new one. Unfortunately, they didn't have it. A few days ago, I went in looking for a battery backup for a different computer. They had one in the store, but only one model, and not the one I was looking for. I mean, if you need an ethernet cable or something common like that, you're good to go here. Otherwise, you're better off shopping at Newegg.

I came in looking for a memory card reader. The salesperson asked me if I needed help, and she…read morepointed me to the correct selection. They had several memory card readers for sale, and they had the features I needed. The one I picked was $18, which I thought was pricey since you can buy these things in China for less than a dollar. Still, I saved money from competing stores. My dad purchased the reader for me. Unfortunately, the salesperson tried to cross-sell him batteries, a warranty, and a new cell phone. It felt excessive for a simple purchase. Beware commissions.

Wide selection of items and the staff is amazing. Very helpful and knowledgeable! Prices vary and…read moreare great!

Walked in to grab some tools to fix up my family's house and got told to leave because i had a…read moresmall bag... like uhm how else am i supposed to carry my wallet

Service is okay, but not very reliable. I lose service in town often. Price is the best thing about…read moreMetro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore. Fast forward a day later and I am setting up my new service only to be stopped because Metro locked my phone. The new provider cannot do anything unless Metro unlocks it. I try to call, but the customer service line does not answer unless you're a customer. I go into a store and the store manager will not help and tells me the only way they will unlock the phone is if I call customer service but know they won't answer unless I am a customer. I told him that is not right. He told me to buy a new phone and sell the old one. He also justified customer service's refusal to talk to me by saying "they have to spend 20-30 minutes on the phone and since you are not a customer, that's dollars." I bought my phone; I should be able to use it for whatever service I want if it is compatible with a new carrier. I have never left a bad review for any company before, but this should be illegal.

The most condescending attitude I've ever experienced. Must be an inferiority complex! I have a…read morelengthy background in customer service and the way that I was spoken to was unbelievable. If a customer has a question then answer it without talking to them like they are a 2 year old. I will never be back and will be lodging a formal complaint with the company. They should know how customers are being treated.