I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.

The people in this store are so rude, even asking to upgrade Cory looked at my family like we were…read morespeaking another language than he looked at us like we were a bunch of creeps when we gave him the account info, not a hello, not a let me figure this out just silence and staring like it's first day on the job. Then we have Seth who literally couldn't figure out the easiest of task in store, meanwhile they are just sitting staring at us as if we have the problem when we wanted to buy two new phones..... go anywhere else but this store and honestly T-Mobile in general

Went in to get the security pin for my sim card. The attendants said that it's the same security…read morepassword I set up from the start. I tried that and it was still wrong. Called customer service and they said that the store should be able to reset the pin. The attendants still recommend I try my security pin again. Still did not work. Decided to quite T-mobile completely since both customer services could not help at all.

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

After 3 visits, including one cut short by the air quality (smoke) on Friday, a young man named…read moreDalton solved my phone issue! Even the top guys had not been able to figure out why I couldn't hear audio from social media or music or dialogue from movies. Dalton just downloaded the hearing aide app & figured out that it was because my hearing aides were not balanced & all the sound was going to the right (unconnected) side. I hadn't been wearing the right aide because my ear had been plugged up with yukky wax or I might have known the obvious cause. Yay, Dalton!!!

6 months I I got a phone from Metro on Market,the manager Noah,lacks,customer service,doesn't help…read more,Gets very short when asked a question about my phone,I avoid going there& send someone else to pay my bill.In case he is working,I , 01/16/23 I had to pay my bill,his attitude was the same as 6 months ago,I needed to move the due date,I asked for 4 extra days,thisManager does not look at the customer,He told me it would cost me $25 or $30 dollars,unbelievable,I left,called customer service & they said he is incorrect,he tried overcharging me,Metro Customer service did it for free,and made another complaint,I dread going in there,His lack of quality service,and not being honest is very weak,as a Manager???

Customer service from Benjamin and Gabriel was exceptional! We didn't feel rushed or belittled. The…read morestore was clean, organized, and everyone was greeted as they came in. Best phone store experience ever!

Amber and the redheaded guy with the beard were fantastic. They were smart and OnPoint and knew…read morewhat they were doing and helped me do a multitude of things that I needed to get done. They were both friendly and professional and Amber knew exactly how to do the job 1010 recommend had a great experience hand a couple laughs along the way. Really appreciate that level of customer service.

Awesome service and they cleaned my phone in 10 minutes and gave me a free screen protector! My…read morephone came back looking and sounding brand new again. My speakers were completely caked with pocket lint.

Honest and efficient cell phone repair shop!! checked out my non working cell phone and found out…read moreit was beyond repair so He returned it and did not charge me!