There is nothing more irritating than lazy people working for a large corporation who tells you…read morethey don't care what the corporate website shows/advertises where plans are concerned, as they have nothing to do with the website. AND YET they work for AT&T but refuse to honor what the corporate website advertises for their plans. I showed the agent on the AT&T website the 3 available plans for 55+ and told them which one I wanted for my wife and I. They refused to help. Zero customer service. In fact, piss poor customer service and outright failure to provide what the company advertises - IOW, it's false advertising to draw a customer in with $35 lines for two lines for 55+ when no location will work with you to set it up. Been with AT&T for more than 25 years. Time to switch to T-Mobile where they actually have legit plans for 55+ at a far better rate than $185 a month for two lines & two watches. BYE AT&T! Your customer service agents in stores SUCK!

Tiffany at the ATT store on Division in Spokane is amazing! she helped my wife with exactly what…read moreshe was needing. She offered a great selection of choices and we were able to get an excellent value with the new products that she helped us with. I highly recommend for anyone to go and see Tiffany at ATT as she is a leader in customer service.

Jewel was awesome! He's so kind and helpful! I got a new…read moreprotector for my new cell phone. I will be back to have my old cell phone's screen repaired. So glad I found them. Fantastic prices!

Jewel is a nice guy trying to feed his family. I wrote a pretty grouchy review after having to go…read moreback many times bc he kept pushing my repair off. Just know you should call to verify your phone is fixed before going back to pick it up.

I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.

I was able to get what I wanted for my new phone. Excellent customer service. Will recommend this…read moreplace to anyone.

the young man was absolutely amazing and respectful, 10/10 would recommend…read more He also let Me wast h the processs and I really appreciate the transparency

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

After 3 visits, including one cut short by the air quality (smoke) on Friday, a young man named…read moreDalton solved my phone issue! Even the top guys had not been able to figure out why I couldn't hear audio from social media or music or dialogue from movies. Dalton just downloaded the hearing aide app & figured out that it was because my hearing aides were not balanced & all the sound was going to the right (unconnected) side. I hadn't been wearing the right aide because my ear had been plugged up with yukky wax or I might have known the obvious cause. Yay, Dalton!!!

Leah is amazing. Multi-tasker extraordinaire and super helpful and knowledgeable. Fantastic…read moreservice!

Currently 4:25pm. Bit ridiculous to have wait more than an hour for someone to show up....read more

Such a bummer experience. I came into the store on July 30th to buy a new phone. Was talked into a…read morescreen protector for an additional $45! I was not interested in a over priced screen protector since they are available online for $6, but they offered a lifetime replacement program. I go in today, not even 4 months later, and am told that it's not available anymore?! I can't believe they can do something like that. What a rip off!

I always get exceptional service with AT&T in Cheney. Tyson and the rest of the crew go out of…read moretheir way to treat all their customers with respect, addressing concerns and going the extra mile to help solve problems for the best experience possible. So glad to have them here in town!