I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.

My service is with T-Moblie but I called Spokane wireless to order a battery for my phone. I made…read morethe mistake of paying for it when I ordered I was told it would be 3 to 5 days they would give me a call when it arrived t hey charged me 44$ and some change here we are over a week later no call no battery not to mention the fact I found the battery on Amazon for 11 dollar's t he amount of overcharge is ridiculous I will not be using Spokane Wireless in the future. I suggest you do not either unless you like lousy service and additional charges for credit card or debit card payments.

They made a potentially terrible experience, a very good one. I have to give a shout out in…read moreparticular to Shay, she was there every step of the way when it came to getting my phone repaired. She ran into a quite few complications due to my phone, but instead of giving up and sending me away she continued to order parts and try and make it right. They gave me a donor while they worked on my phone as well which was super nice of them, and didn't charge me any extra for the additional parts she had to order. I'm 39 weeks pregnant and was getting really nervous about not having my phone but she made it happen. Thank you for not giving up on my phone Shay and working so hard to get it fixed. You're awesome :)

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

Extremely slow to get assistance even with a Genius appointment. Literally watched an employee…read morestand against a wall, zoning out, for several minutes. Then watched this same employee assist a customer who had zero appointment before again standing against the wall for several more minutes just spacing out. Finally, about 20-30 minutes later this same employee appeared to "snap out of it" and finally came over to assist me after I'd been sitting at the Genius Bar for 45 minutes. There was no one else being assisted at the bar and the store was not that busy. Not impressed with the support in this store. However, they did do an excellent job with the necessary repairs I went in to get fixed.

This is my forth Iphone and the first to hit the water, the board was fried on the 6s I owned so it…read morewas time to pony up for a newer model and contract signing as per the usual with cell phone plans that milk every nickle and dime from your internet-addicted existence. So I walk in and the gawd damned room has changed again--these sunsabiches are worse then the apple store with changing layouts quicker than you know what... I walked it, couldnt figure out how to get any damn service as theres no line, no number to take and no one really running the show. Some folks might find this approach modern and attractive but Im not a fan which is why I took one star away from the rating. I wandered around nervously looking at ipads, smart phones while checking out each associate to see who's in charge and who I need to make the awkward eye contact with in order to summons the help from the divine At&t gods in the form of a nicely mannered beardo, I forget his name but if I were a bettin' man I'd say it was Lance, Chad or Steve...I'm not just trying to be funny, but I really cant remember his name. We talk about my options, I want the iphone7 in matte black in 128g which the inner-webs says are not in stock in this store but the inner-webz are liars and this kind man had the sucker in stock waiting for me to claim it for the budget cost of 750.00 along with contract extensions and tax. I think I paid close to 1000 for the 128g 6s a couple years ago... so the price drop in higher capacity phones is well-appreciated. The guru made subtle a attempt to sell accessories and was easily directed to getting my order wrapped up and out-the-door. He helped the setup of the new phone which ran flawless and I was on my merry way in less than an hour. This location always has ample parking, its never packed inside and the folks working their truly like their positions and they give a HUGE discount for Providence employees.

Today 3/23/2026. I came into store for some assistance. Waiting in line. Happen this mid age guy…read morecalled me ready to help. What made it 1 star, this same guy tried help me before. He knew I'm Deaf. He knew that. No excuse for him to open help me by talking with his lip. He should open communication by writing or texting note instead of open communication with his lip. Also gave the bad look of needing to write down to communicate. Where Dustin that knew us Deaf people and very good with us, Dustin is better guy for us. Anyway this mid aged guy Need to be educated that NOT many Deaf can read lips. I found this very offensive to us.

Nothing they say at this store is true. They tell you how much you will pay. its a lie. They…read moretell you they've applied discounts that will fix you account so the price they quoted is what you will pay. More lies. They overcharge. Tell you there's nothing they can do about it. They lie constantly. After six months my bills have been wrong. They owe me about $600 at this point and say there is nothing they can do. if I could give zero stars I would.

One of my adult children went in to update their phone and the assistant, Larea, lied/mislead her…read moreabout the cost of the plans. She told her that all lines will be "upgraded" to the 100 gig hotspot plan for just $5 for all lines, not each. I was on the phone and heard her say that twice. She killed the free disney + bundle and each phone line was $10 not $5 for all. So her lie/ignorance up charged an extra $40 for the 100Gig hotspot and $10 for the previously free bundle. I'm killing the $40 but can't go back to the free bundle due to her incompetence/lying and now have to pay for it. Cannot recommend this store at all.

My new iPhone 17 did not connect with my cars. I tried everything. Lanny at the store took care of…read moreme and obtained a new phone under warranty. He then followed up to ensure my new phone worked.

900 am just opened. I go into store to talk about getting à New phone. I am the first customer,…read more was greeted that she is running late came from à meeting and there would be à wait. I'm the only person there. I told her I would come back(not) then she responded what bring you in the store. I wouldn't buy à phone there poor service!! I'm sorry you open up , you should be ready to take on the customer that comes in, dont great them that there will be à wait

This store is horrible. not Only did they sell the phone I ordered before I could pick it up, but…read morethen lied when they ordered and set up the new phone and ended up costing me hundreds of dollars and hours on the phone with Verizon trying to fix it. I would never shop at this store. very dishonest.

Went in to get my husband phone looked at and the staff were great! My husband just needed a new…read moreSIM card so, super easy fix! Joe was fantastic! I wanted to look at a couple of things on my account and he was able to help me out. One of the best experiences inside a Verizon store by far. Staff were great! And it was awesome to hear all of the laughter and enjoyment between staff members. They treated every customer with respect and understanding. Very open and honest in communication! I would highly recommend this store to Verizon users or someone looking for a change in phone carries. 10/10 for the experience and time spent in the store.

Over a span of 3 days I spent 4-5 hours on the phone with Boost Mobile Customer Service, (NOT the…read moreBoost Store) and got absolutely nowhere. All I was doing was trying to activate my husband's new iPhone. So we decided to drive the 2.5 hours to Spokane and see what the store (on Division) could do for me. Ethan was great!! Had hubbys phone activated in about 15 minutes. He was so patient and so helpful. Answered all my questions. Thank You Ethan!!!

Calling them is non existent, which is insane coming from a CELL provider. The customer serivce…read moreinside is shotty and you'd be lucky to not get a snobby millennial who doesn't take his job seriously.

Hire more people. I had limited to come in and got here a few minutes before 3pm. There was a note…read moreon the door. On lunch back at 4pm. Love that

Cameron was awesome. No high pressure or sales games. Just straight up explanations and answers…read more Had one slight glitch that wasn't his fault but the network. I would highly recommend him for your new Verizon phone!.

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!