Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story short), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go. read more

Apple River Park Square - Impressive place! - Computers Near Me - Spokane, Washington

Extremely slow to get assistance even with a Genius appointment. Literally watched an employee stand against a wall, zoning out, for several minutes. Then watched this same employee assist a customer who had zero appointment before again standing against the wall for several more minutes just spacing out. Finally, about 20-30 minutes later this same employee appeared to "snap out of it" and finally came over to assist me after I'd been sitting at the Genius Bar for 45 minutes. There was no one else being assisted at the bar and the store was not that busy. Not impressed with the support in this store. However, they did do an excellent job with the necessary repairs I went in to get fixed. read more

I recently upgraded to a new iPhone from a local well known mobile company and we/ they struggled to conduct the transfer process of data from my old iPhone to the new one. They finally recommended we go to the local Apple Store to troubleshoot the problem. Everyone in the Apple Store was very friendly and helpful. In particular, the employees Johnny and Kyle took the time to figure out the issue and get my phone data transfer completed! I highly recommend this store after receiving great service there. read more

This Apple Store is the only one within a 100 mile radius. And it's reflected in their bad customer service. Even with an appointment I was forced to wait and every time I was asked questions I was brushed off even though I waited 2 hours for my repaired phone when I was quoted 5 minutes... you have no choice if you're in the area tho read more

Busy location with helpful and knowledgeable staff. Wait times weren't terrible on a Saturday afternoon. Only thing that can be a pain in this area (just like any other downtown area) is street parking. The mall garage is an option for cars that fit within the height requirement but if not you just hope for a spot to open. There's a ten minute loading zone in front of the main door to Apple if you can be in and out! read more

Super annoying that in order to talk to someone on the phone I have to jump through the hoops of automated messages, and then get left on hold for 10+ minutes. Apple should be prioritizing the customer experience, and this is certainly not it. read more

Made an appointment online to get my AirPods diagnosed, it was super easy and they send you reminders. They were welcoming and helped me right away. After testing my AirPods, they concluded my case had died and needed to replace it, so I bought a new replacement. I liked that I've been here twice now and they have been able to fix my issue. Their staff are super friendly and helpful. Note: to access this store you have to park either on the street or in the car garages, the streets are always busy so I'd rather park in the garage, walk upstairs(or elevator) to the street level and walk out towards the main entrance, then take a left and walk about 2 minutes. You'll reach Apple! read more

Apple River Park Square - AirPods - Computers Near Me - Spokane, Washington

Super rude I was asked if I needed help and just pointed to a section of the store and was never actually helped. I was literally told to just stand by the case section awkwardly read more

Apple River Park Square - Plenty of staff to help but wasn't helped after I was told I would be.. - Computers Near Me - Spokane, Washington

So my mistake...i thought apple was open until 8 pm. I stopped by to recycle 4+ apple laptops. Guard asked employee if they could take them even though they were closed. Employee said no because system was shut down. I asked if they could take them and process the next day. NOPE. Honestly for what seemed to be the easiest and customer service choice to do...I'm sadly very disappointed. This doesn't happen with Apple & I often. Huge bummer... read more

What is the point of having a phone number for an Apple store if it's basically going to redirect you with an automated machine to the main customer service line with Apple?? So irritating, especially because the main customer service line most of the time redirects me anyway back to the store when they realize I have concerns about an order pick up!!! WHAT IS THE POINT?! read more

After reading the reviews I was expecting young, uptight, pretentious, kids running about trying to run the store. As an apple shareholder I've always enjoyed Apple products. This store was great, the staff was friendly, knowledgeable, speedy. Everything was nice and clean, no nastiness smeared on the iPad screens. They had a little "learning area" Thank you for your help Kyle read more

I took my iPhone in after my iPhone 15 max plus was updated to IOS 17, which caused it to get stuck in recovery mode. I left it with them for several hours. Upon my return I was told it was a "hardware" issue, but they couldn't run diagnostics to confirm that. They told me it would be $500 to repair the issue because the phone was 29 days out of warranty. I was told the reason it was "hardware" is because the new update must have demanded more from the hardware causing it to fail. The attendant was very rude and cut me off when I told him I didn't want to pay $500 to repair an iPhone I had just recently purchased. I will not be returning to the store. read more

Michele & Chris we're Extremely helpful. They hooked us up with an almost an immediate appointment . We had many issues & they conquered them all! With speedy timing! THANK YOU! (7/16/22) read more

Bought a MBA M2, the screen had manufacturing defects, so I returned the laptop in less than 24 hours. The staff and management on the floor provided some of the worst customer service. Additionally, I even was indirectly accused of trying to scam Apple. The inept staff didn't understand their own policies for promotions and for returns (the MBA came with a un-used/undelivered Apple promotional gift card) and so they tried to push their incompetence on me. I filed a complaint and got a call back where management confirmed their repeated failure of customer service by several staff in one visit. Most of the employees at this store are good at standing around, smelling their own smug farts, and being useless to customers. Thanks, Apple. read more

I brought my in-laws to the store today where we were greeted by an employee who put us on their appointment list. We were told it would be about an hour before we could be helped in purchasing/upgrading to a new iPhone and iPad but it ended up being a fraction of that. It should be noted that the store was super clean and well staffed. All of the employees and customers were wearing masks, and I was pleasantly surprised to see two security personnel near but not too close to the store's entrance. In essence the store had a safe vibe about it. My in-laws are in their early to mid 70's and are generally a bit overwhelmed by new technology. This was the reason their products were out of date and needed replacing. On this occasion I brought them to the store so I could be their tech backup, which is pathetic since I'm basically a novice myself! After about 10 minutes, way less than the quoted hour, we were greeted by Chantal. (I hope I spelled it correctly.) Chantal was very helpful and patient with my in-laws. She took extra time to answer our questions and in her caring way accessed their usage needs so she could recommend the products that fit them best. Chantal also recommended a few products to safeguard their investments including covers and AppleCare, but was never pushy or even hinty, like, "It would be best if you got this, wink wink." (Yes, I know hinty isn't an actual word but maybe it should be!) :) Chantal's patient, caring, and professional demeanor were highlighted by her willingness to chat with my in-laws, including listening to my FIL's jokes. :( She took the initiative to remember and use their first names and make them comfortable with her and ultimately with their new products and purchases. Many thanks to Chantal for her assistance. The whole adventure was fast, actually kind of fun, and stress free. read more

I've always had a great experience at this store. I've mainly come into the store to shop for accessories but I recently had to make an appointment at the Genius Bar for a software issue. The appointment process was easy, minimal wait, and the service was exceptional. I would recommend going in store to resolve phone issues as it is much easier. I'm always greeted immediately and assisted right away and everyone in store has always been very supportive. During my brief wait, I was able to test a new product I'm thinking of purchasing. Superb team at this store! read more

Caleb was very polite but did not solve my issues because his tests said that my phone should run fine. His solution was for me to sell my 12Pro Max to a private party and buy a new phone. How extremely helpful. I am so glad I pay for AppleCare and the iPhone upgrade program through Apple. My phone has been having severe software issues where my screen will completely freeze when I use Siri or use too many applications. This takes anywhere from 10 seconds to 20 minutes to unfreeze so that I can use my phone. I can however take screenshots on my frozen phone. My phone also keeps stating "no SIM Card Installed." When I went in to Apple 10 days ago, they stated that this was an issue with Verizon so I went and got a new SIM card. With the brand new SIM card, I have had the same reoccurring issue and will lose cellular service for anywhere from 5 minutes to 8 hours. Occasionally, when I remove the SIM and reinsert it, my phone will resolve the issue. I have 5-10 screenshots over the last week alone with each of these issues. Caleb stated that because his tests said that my phone is fine, there is only one way to prove that this is a reoccurring issue. When the issue happens next, I have to drop whatever I am doing at work, and immediately drive to the Apple Store in town so that they can see the issue for themselves and swap my phone for a new one. Really not impressed with Apple. I trade in for the new phone every year with the upgrade program and was told by Caleb that "if you want to fix this issue which we cannot prove, I guess you will just have to sell your phone and buy a new one, or just deal with it until the next iPhone comes out" Really phenomenal customer service. This was my third visit in to try and fix my phone as well. read more

Apple River Park Square - Computers Near Me - Spokane, Washington

The Riverpark Square Apple Store refuses to honor their AppleCare+ warranty. They also lied about having the necessary stock to honor it. The employee was rude and deceptive and made no actual attempt to solve the issue. I can understand everyone has a bad day from time to time, but to deny appropriate and contractually required service under the guise of inability and lack of equipment is not acceptable. Profoundly disappointed. read more

I love apple and every technology in my house is an apple product. I used to love going to the Apple Store even taking my kids for classes. Honestly after they put security Guards at the door I feel like I'm at a cheap Walmart and don't want to go there anymore. Security is good but at least have guards that have a smile on their face or in the back of the store in case they are needed. I have not had any interactions with the guards and such but again it just feels cheap and not a welcoming environment like apple used to be. Rating has nothing to do with apple products just the store environment. read more

I had a scheduled appointment I made online with a rep at this location. I left work early to make this appointment happen and when arriving they didn't have me on their schedule. I was working with Brooke outside trying to check in. I gave her proof of making this appointment and she didn't even consider squeezing me in after Apple messed up. I have NEVER been so pissed off in my life. I understand mistakes happen but at least give customer satisfaction and turn that mistake around and make the appointment happen for your customers. Horrible customer service! read more

Apple River Park Square - Proof - Computers Near Me - Spokane, Washington

Going downhill fast. Not only have we had some very poor customer service lately. This place ignores science and will accost you when you enter the store if you do not have a mask. Does not matter what health guidelines are out there. They are threatening and pushy and it does not matter if you have a medical condition they don't want to hear about it. Please apple guy, stand closer than 3 feet of me and yell at me why I don't have my mask on. Science! Getting so tired of apple and all the big companies. Such hypocrisy. read more

I needed a cheap fix for my iPhone. Forgive me but I think the man's name was Todd or Phil but he was a young man so to amazing dreds. He was polite thorough and honest. Amazing service. He mentioned he's been using phones since he was a kid. About 30 years ago I asked if he wanted a Starbucks and he politely declined. I hope this gives you some clues to this young man's identity and gives him the kudos he deserves! Thanks for all your help! read more

I must first say that I am an all things apple kind of guy. Complete fanboy. Totally invested since 1984. I also really like Apple stores. I like the layout, and in many the service is friendly and prompt. Spokane is not so great, very hit or miss with the service. Sometimes it's great, sometimes you get a pretentious jerk. Service is often slow as well. If you need help with something, do not plan a quick trip. They will get to you when they get to you. I do appreciate having an Apple store in the area, i wish there were more. But this particular store leaves room for improvement. And that's the honest truth, even though I don't like to say it. read more

So I finally bought a new phone, but not before ordering it online (during the April 15 extra mileage point day). Did the store pickup option, which was totally efficient--from the meet at the door person through the two hand-offs, the process was pretty seamless. However, the online points that I received for the purchase (United mileage portal) were then subtracted from my account about a week later! That was shocking. Since it's a lot of mileage points, I've logged a complaint and the mileage person said there should be no reason for this and an investigation is underway. I hope this doesn't end up with a "buy it online" only to have a switch in the store during the pickup! If that's the way this Apple store does business, then everyone should never use the pickup in store option of an online purchase (at least at this store). read more

Thank you , Apple customer service for taking care of my watch issues. I felt like my workouts were missing something while it was in repair. happy to say I'm back on schedule back on my workouts. read more

Apple River Park Square - Computers Near Me - Spokane, Washington

22-Nov: same old BS.... waited for 10+ min to get connected to supposedly a "supervisor" then came back on line to say that she will put in a something to the affect "priority" ticket. Like the rest of the calls I have been on. Just amazing, this is the service you will get even in the priority queue. 20-Nov: a week later... nada from apple. Now on phone again... man, the "someone" employee is super busy. I hope "someone" is well compensated. I waited for over 1h, kid you not, because I was doing busy computer work so I had the time. 13-Nov: called apple again... same story "someone" will call you back. Said an email was sent according to the note, but can not tell me what's on it. so -- so email sent is my interpretation. Also said some was "was going call me in the morning" but realized it was too early so they didn't. I asked what time zone, and the response was CT, and I'm in PT. Right... 11-Nov: same...someone will call you back. "someone" is super busy and overworked. Additionally, are your business days at apple longer than other businesses? I'm used to 24h per day, what's apple? 01-Nov: same... someone will call you back. 31-Oct: Apple service/support is the new Comcast in customer service! Since early October, I have been told support will get back to me 1-2 business days. I have on chat with them more than a handful and I get the same response. read more

No, I'm not going to switch to a Samsung or google phone or whatever those droids are, so cork it, but apple/Mac has taken a hard lipskid nosedive, Jobs is rolling in his grave, Tim Cook and his underlings are emoting a continuous loser tone of desperation from top to bottom. They paved paradise and ended up with potholes. For the heck of it, I took my iPhone screen in to get replaced. I finally broke one after many years,....well, they "couldn't" get the new screen to "seat" and were happy to offer me a replacement phone for $300ish. No thanks. At least they didn't charge me the $128 for their failure. I had some 16 year old kid fully replace my screen for $50 with a little simple mechanical(pliers) maneuvering...tipped him an extra $20 because I'm like that. Anyway,...like I said, I'm not to the point where I'm gonna switch cuz macs kill it for music production and being able to integrate across devices is pretty key,...but damn all y'all in the service and consumer industry who don't go the extra mile and do it right,...you can bite my hard drive! Piss poor. Two stars for what remains of Steve Jobs brilliance. Barely. Wake up Cook. read more

What a complete waste of time! I signed up online for a service appointment for my MacBook Pro. As part of that process, you're asked to enter the serial number of you computer and it brings up all the device's pertinent information (model, age, etc.). I live an hour and a half away, and when I arrived for my appointment, I was immediately told that they don't service anything that's more than 5 years old (mine is significantly older) and that I should probably take it to Best Buy. Fine. Whatever. If that's your policy, that's your policy. But your system needs to make that abundantly clear to people that are making service appointments on products that are over that age. When I provided the info when I made the appointment, a pop-up or SOMETHING letting me know that this was going to be a MASSIVE waste of my time would have been appreciated. Thanks for nothing guys. read more

Went in for a simple screen fix and was told that they wouldn't be replacing the backing of my MacBook. I was fucking promised that I would get my stickers back, I had hundreds of dollars worth of limited release stickers, until the genius's over at this fucking Apple Store decided to throw away all of them away. I'm never coming back to this shitty place again. read more

I generally have had a good experience at this store. I don't understand why they still require face masks, however, when it's been scientifically proven that they have no effect. I'm assuming this is a Washington State thing, but come on guys. read more

I honestly didn't want to write a bad review because I'm a really big Apple fan but this store gave me a really bad experience. I waited 3 hours in downtown for my service appointment. When I finally came in, the associate inspected my phone, ran a few tests, and said that my XS Max needed to be replaced and it was going to cost $599 because I don't have AppleCare. I tried explaining to her that I did, in fact, have AppleCare. I tried to look for my receipt online but she said that "due to Covid" I was going to have to leave the store and look for my receipt outside. read more

I had a little trouble with my (super old) I phone and they helped me very quickly and nicely. First of all, they were very friendly and welcoming. Because I don't know much about electronics, I was little hesitant because I was afraid that they might think my questions were dummy. But the guy who took care of me patiently told me what to do with through explanation and I did not feel intimidated. Thank you for your help and I probably will go buy my new phone here instead of anywhere else. read more

Apple River Park Square - Computers Near Me - Spokane, Washington

My 70 year old father made an appointment, waited over a week to get in for the appointment, arrives only to literally be turned him away on helping him setup his new phone. Who does that?! Where is the customer service? Is your sales unit so focused on new sales only that they can't show human compassion and help someone setup their new phone which would have literally taken a few minutes of their time? Isn't that their job? How can your institution call yourself customer-oriented when your staff refuse to actually do their jobs? read more

On Apple Time... Why schedule appointments when 'time' is a relative thing at this Apple store. I scheduled a 30 minute appointment, showed up and checked in. I was asked to take a seat at the bar, and told someone would be with me soon. 17 minutes later...not one word from a single person. It was like I was at my Doctor's office?!?! read more

Had 2 pm appointment. Jake helped me at the Genius Bar with my "vintage"mac. I had a 90 day service warranty from a hardware repair done in San Francisco. He was honest by saying he had never worked on a computer this old ;))). Had to leave Mac there. Got a call back this morning that it's been fixed. ;)) read more

Apple River Park Square - Computers Near Me - Spokane, Washington

I actually utilize this Apple store more than the one in Portland. (This may change once they have a bigger store.) The store here you are actually able to walk in and out of without a line, and can get Genius appointments same day (usually within a 1/2 hour). The staff is always friendly, knowledgable and very helpful with my questions and problems. As a PC convert there are always little things that I am figuring out and learning about my products. After having my computer fail and having them replace it quickly without issues I am sold. My little Mac Book air is still running great and is almost 2 years old now. The Apple stores and support are what help sell me on their products. Although the Apple stores in Europe I went to were larger and marvels of engineering compared to this store.....it's still a great store. read more

emily answering the phones is very unhelpful, rude she and needs a refresher course on how to deal with any customers if that's her job because she sucks at it, she wouldn't let me talk to the manager she threatened to hang up on me multiple times and called me names ? like girl i'm grown and looking for answers you don't have them transfer me ! she yelled at me for noises in my background i told her it was inconvenient i was calling for a third time without an answer she said "you called me" like girl i know give me an answer then she said "you're taking this out on me" this has nothing to do with your insignificant self but MY PHONE get over yourself. very unimpressed and excited for my in person appointment to meet emily and give her this review ! read more

Wasted 45 Minutes waiting in "line" only to watch other people walk in after me purchase items & leave. The door Greeter "Mike" failed to input me in the system the first time I asked. The second time I asked for helped he was finally interested in my name & information. Then, I'm assisted on/off for about 45 more minutes only to continuously be told their system is having some delays. To then I'm told it's been a KNOWN issue & they are working on a fix. An Hour and a half later, no phone. But a lot of wasted time. Thanks Guys. I'd give 0 Stars if I could. read more

We ordered 2 iPhones online and picked them up at this store. It was our first experience with an Apple store and we are very pleased with the service provided. Ryan helped us get our new phones up and running and possibly saved our marriage. Great experience. read more

My mother, sister and I went there with an iPad issue we had been having for a while. Thomas and Troy were VERY helpful. Even though we were there for 3 1/2 hours, it was NOT THEIR FAULT but they did an outstanding job helping us. My mother was so grateful, she was almost in tears. read more