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Spokane Computing

1.0 (1 review)
Closed • 10:00 am - 6:00 pm

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14 years ago

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Apple River Park Square - Impressive place!

Apple River Park Square

(160 reviews)

$$$

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

Extremely slow to get assistance even with a Genius appointment. Literally watched an employee…read morestand against a wall, zoning out, for several minutes. Then watched this same employee assist a customer who had zero appointment before again standing against the wall for several more minutes just spacing out. Finally, about 20-30 minutes later this same employee appeared to "snap out of it" and finally came over to assist me after I'd been sitting at the Genius Bar for 45 minutes. There was no one else being assisted at the bar and the store was not that busy. Not impressed with the support in this store. However, they did do an excellent job with the necessary repairs I went in to get fixed.

Office Depot - 11/5/23

Office Depot

(14 reviews)

$$

Was sold a defective standing desk; told to call product support to obtain the correct parts…read more Spent 40 minutes on the phone, parts no longer made, and my credit card payment couldn't be refunded because someone had "deleted the transaction" out of the system. Returned the desk to the store, was told since the order had been cancelled a refund had probably already occurred and to check my statement. I drove home and did so--no refund. I took photos of the statement and returned to the store; clerk wanted a printed statement. She called the manager, who said to do a refund "without receipt," so the money finally went back on my card. The manager said, in a couple of weeks, if a second refund appeared on the card, to "let us know. You know, be that person," implying that I might be dishonest. Given all that had happened, I found that attitude offensive--I fully intended to notify them if a refund appeared. In short, this store sells defective products, expects the customer to do all the legwork to set the situation right, and is rude in addition. I won't shop here again and suggest others don't either.

Definitely a 5 star experience! The clerks are always so helpful; plus the prices are great…read more They'll match prices online, so that's a bonus too. There's a huge parking lot and the store is pretty easy on/off from the freeway. If you don't want to spend any time in the store, you can always order online and then just zip into the pick spot to grab the item. Not quite curbside pick-up, but almost! And, they usually have in-stock items pulled within the hour. Definitely my go-to place for any large order copying too. Jae is super helpful and efficient!

Spokane Computing - itservices - Updated May 2026

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