While traveling we ended up at the Best Buy in Spokane. THE SERVICE: well this is hard to explain...(coming from California) because EVERYONE and I mean EVERYONE at the store was soooo NICE. From the moment we walked in the front door people had smiles and they connected to customers as people walked in the door (for whatever reason in California connecting and smiling is not always the goal when it comes to service) The store has great selection and good sales. I assume ALL Best Buys offer the same prices because they are a corporation, or if some stores have better prices. Regardless, of cost for product the overall service was genuinely AMAZING. SIDE NOTE I want to live in a town like Spokane read more

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I have been a customer of Best Buy for many years (decades), buying appliances, TVs, stereos, accessories, and cell phones. I went to this store this morning and have never received such poor service, and lies, and attempts to hide those lies. I knew exactly what I wanted, a new Motorola Moto G Power cellphone. I've used them for years and like them. They are a great bang for the buck if you aren't a gamer or watch movies all day. As soon as I got to the display, a salesperson came over. He asked what I wanted. I told him and he said, "Why Motorola," as if it was a dirty word. It really wasn't any of his business unless he works on commission and thought I should spend a thousand or more when 200 would do for me. There is also a grand thought that OLD people are easy marks. The 2025 model of that phone is currently $199. There was one on display that the sign READ 2025 and "Moto G" but not "Power." I asked about it and he said it was the "Power." The price was marked at $169, so I assumed that it had come down from $199 or that it was NOT the Power model. This is nitpicking but the display was gray. I knew that the 2025 was "Leaf Green" and that their website said they had only one in stock. He said they only had one 2025 in stock that he could sell to me. I asked to see it. He said, "All you will see is a brown box. You can't open it." I said I'd like to read what is on the box. He said it was the same as on the sign, but reluctantly brought it to me. I saw info on the box that was not on the sign. I asked about their return policy. He said I would have 2 weeks (no mention of under what circumstances) and that there would be a $45 restocking fee. Because it was posted as $30 less than online, I said I would take it. He entered my info into his computer, then rang it up. The receipt showed $199, not the $169 on the display model. He said, that's because the display is a 2024 and you're getting $100 off. I walked a few steps back to the display and read to him, "It says 2025." He said, "It's mismarked." He was hostile. I walked out, without the phone. Won't be back. I can order the same from Amazon for $199, and free returns. Just have to wait about2 weeks. read more

The quality, or lack there of is VERY inconsistent. Displays are often lacking in completeness or missing entirely. I truly believe the manager should be replaced and train your staff on customer courtesy and knowledge of products. And maybe pay them well enough to want to stay employed there. read more

Associate believed that what he was recommending was the correct piece, I corrected him, he said he never heard about that before; basically saying that I was mistaken. I tried his product on my speaker, and as I figured, it did not work. These people working at this establishment; I've had issues before, must realize that one size doesn't fit all. And stop recommending the wrong product; even after I told him it wasn't right. He basically just walked away, 'walk of shame', thinking that I didn't know what I was talking about. He couldn't admit that he was wrong. He gave up on me, and walked away. He didn't suggest another product-'probably his pride'. These associates are amateurs, basically knowing the minimum possible to 'get by'. Management needs to have better training sessions, and teach his team more knowledge on the products in the store. And teach that pridefulness is considered a mortal sin (Christian belief). The product he suggested was way under valued and obviously not for my high fidelity Bluetooth speaker. Such a simple solution, but his lack knowledge hindered the sale, and I walked away. read more

Best Buy Spokane North - High Fi Bluetooth Sonos Move2. Requires higher watts and increased Amps to charge. It was explained to associate. He sold me a $14 charger! - Appliances Near Me - Spokane, Washington

great in-store service. But when calling back with a question Best Buy prevents you contacting the store and gives you a phone run-around which ends up in Bopal. Worthless store to deal with by phone because of lame AI attempt. read more

Has vastly slimmed down their DVD and media section. Good if you want to buy a new phone, but not great for other tech stuff. Has also slimmed down their Instax camera selection, to the point it's cheaper and easier to find film at the Walmart down the road. They still sell the cameras though, so not having the film packs is downright bizzare. read more

Ordered 2 items online, in store pick up, I show up, no items ready, will be half hour, ok, hour later, no items ready, employee is moving at the speed of glacier......I ask, my order ready yet, after an hour wait, oh no, not yet, I ask, do you even have them in store? We have one.......One.....I waited an hour for this, I will never, ever go back, this store is just a place to spend money to be dissdalpointed at, every time....They can't even get aq simple order right, I would never buy anything of cost from these guys, all their stuff from Apple is old anyway, they sell out of date items......One star is too many for this disaster of a store, the manager must have taken a week off and the third guy was running the place.......Or they just don't give a damn, which is what aI saw storewide......This is why brick and mortar is failing, customer service sucks, the employees look like drug addicts, shower maybe??? read more

I've purchased a few items from this store over the years and I have to say they have NEVER let me down yet! The selection and value that they have for their headphones, specifically the beat headphones, is amazing! I recently lost a pair of wireless headphones for over a year and IN MY YARD! And I found them. I cleaned them up and charged them too! They still work to this day!! Definitely great value and the service I had to ensure I got this high quality item was amazing! read more

Just got delivery on a brand new Samsung E Watch 5 Pro. When I went to Samsung to register it Samsung said it was already registered! WTH?!? Had to return the watch and now have to wait for delivery on a new watch. No store manager on duty at this time, 6:30PM, on a Monday to make a complaint read more

I placed a curbside order through the website, as I have a 2 year old with me and would rather NOT go in a store if don't have to! I parked in the designated area, checked in on the app.. and waited. Waited for half an hour!!!! I finally said forget it and went in! The employee THEN TELLS ME that they aren't doing curbside pickup. WHY NOT POST SIGNS ON THE PICKUP??? Or take it OFF THE WEBSITE?! Every single time we go in that store, every single employee working, avoids customers like the plague! We were recently In about a week ago looking for tv wall mounts, and one employee who was working in that department, was sitting on his phone, until I walked passed him and made a comment about the crappy customer service! He then asks "if we needed help finding anything" .. mind you, we were in that department for at least 10 minutes!! He was too sucked into his phone to even notice! I've just about had it, shopping at that store and NEVER get any help! read more

Would give zero stars if possible. I would recommend ANY other car installation shop due to their poor communication and incompetence! I'm out $300, and the problem still remains. So I'd advise you to take your money elsewhere!! read more

So I bought a clearance laptop. Saved 120 bucks. Woo. I'd rather have paid it and be working on my laptop. But instead Best Buy didn't actually keep the laptop in stock. I was quoted 3 days days for this. Assured by 3 people it would arrive on day 3. Well that came and went. So now I have to wait until somewhere between Feb 28th to March 11th. So since this is an unacceptable time frame I called their 800 number. To be put into "let's transfer him" OR Hang Up and Not call me back. Why in the hell did you verify my number if you weren't gonna call back. Not once. Not twice. But now 7 times and still counting. Hell the supervisors don't even call back. I was also told that since the item is in the shipping process. Because I didn't take into account that HP would have to build this clearance laptop from scratch. I was actually told I can't cancel or do a refund until the product arrives. Whenever the hell that would be. Now. They could have made this right. Kennewick has 8 of these laptops. And they could have over nighted one. To make this whole issue a wash. Buy NO that's to easy. Why should the customer get the product they paid for. And receive it on the time Best Buy Quoted ME. Your Geek Squad Sucks. I already left a review on that. Best Buy is just out for whatever makes them money. Now I'm not a fan of Walmart or Amazon. Best believe I will be going that route until the day I die. Before I ever waste another red cent on this unprofessional, unethical, and poorly run business model. I think where ya folks really nailed it. Was 5 people either put me on hold or transferred me to a "manager" when in reality I was just put back in the loop or hung up on. And not once did i get a call back. But i did have the udder privlage to call back and wait on hold 25 minutes a pop. Managers are to chicken shit to talk to the customer. ​You lied to me. You wasted my time and money. You teach your staff that it's OK to lie to the customer. And finally take some damn accountability for a change. You folks had the nerve to blame FedEx across the board. 1st it was Best Buys fault for the short quoted time frame. It than took HP 3 Days to build a laptop. On clearance mind you. Before being shipped. Than Best Buy Kept insisting that FedEx would deliver the package that just got to their possession at 3pm in the afternoon. Gresham OR to here is 8 hours. You guys took my money. Led me on a goose chase. Continued to lie to my face about it. Refuse to refund me or make the situation right. I'll state that again. BEST BUY REFUSED TO GIVE ME A REFUND AS WELL AS REFUSED TO MAKE THIS SITUATION RIGHT. On all fronts. So the guy who works from home. Is twiddling his thumbs until this multimillion dollar tech store figures out what is it that's going on? I offered to take the store model just to say F this amd to be done with this stupid, childish game you folks are putting me through. So now it's affecting my income. I'll be popping in in person tomorrow and I'll be walking out with an extra discounted floor model. ​​Because this isn't how you treat people. And I'm stopping the game. You folks failed across the board. And as a 27 year chef. I mean that from the bottom of my heart. YOU EARNED THIS 1 STAR. read more

cannot contact them by phone they are outsorced to india--i can never get the help i need!

We bought a LG refrigerator at this store and payed almost $300.00 for the 5 year extended warranty. It died after 3 years. They sent out two different repairmen both said there is nothing they could do. So we wasted two days waiting on them not to mention the many many frustrating hours spent on the phone with LG. After two weeks without a working refrierator they still have not told us what them will do to fix or replace our refrigerator. Thanks Best Buy and LG for ruining our holiday!!!!!!!!!!!! YOUR WARRANTY SUCKS I had to add a star in order to post this. read more

We purchased a washing machine and purchased the extended warranty. The machine is needing repair and we have been trying for 2 weeks to get the machine repaired the repairman never shows up. I would not recommend buying appliances from Best buy or any of their extended warranties. read more

I needed a charger for my computer. I was battling through a mental issue caused by stress overload. Customer service directed me to a wall of chargers. After I said I was blinding from age I was made to wait only to be informed by the store manager that what I needed was not carried in-store. I later reasoned the why...to get the specific charger I would need to contact HP. They did in store sell a universal charger that would work for a cost. Pennies, in my mind started to add up, thus my conclusion for why the first thing our of the 'sales manager' led with "we don't carry the charger you need." My stress filled with the we don't carry that in store resulting in an increase of my volume caused the manager to leave or he would call police. I called the next day and learned they wouldn't order 1...it's up to me. Customer service iwas subzero and I felt that no matter what the warranty on a purchase is made it is the consumers responsibility to fix anything, perhaps, that they sell. read more

Evidently,they don't have training for their employee's prior to assigning them a department. After you buy anything , god forbid you have a question on your purchase. Talk about the " redheaded stepchild treatment ". They offer no options in order to make sure that the customer is satisfied. Five years ago I made my first purchase,had the same treatment.So I went to the Valley location thinking I'd receive better help - Guess again. Customer service was the same if not worse. Foolishly I go back five years later thinking things have changed. They haven't. Thats on me.Never again. I foresee Best Buys closing nation wide soon. Not soon enough-Good riddance ! read more

Surprisingly I only have one check in I got to get with it LOL I'm probably here weekly good or bad I'm not sure we like to upgrade new things throughout our house whether it's appliances washer dryer microwave dishwasher laptops computers. We are Apple people so I buy a lot of that. Hence why we are elites at Best Buy. Point system that also lets you try out their products and their return policy is a lot better instead of the two weeks you have four weeks and they also send you exclusive emails just for elites As far as customer service goes every time I go in there they literally go out of their way to help me find whatever I need or answer questions and if they don't know they find somebody that does sometimes we have three employees helping us so their customer service is really good also their return policy is great!! At this location there is ample parking which is nice read more

Best Buy Spokane North - Getting some new watches - Appliances Near Me - Spokane, Washington

Remember when Best Buy used to be great? Yeah, Good times I bought a very expensive computer. They had my old one for over one day transferring the information. I was told they would install everything JUST like my old computer had on it! WRONG!! use Outlook as my e-mail program and for my contacts, Calendar with everything I have and all of the notes. Nothing was done! I use Chrome, None of my bookmarks were on my new computer. None of the pictures. Nothing. When I picked up the computer they opened up my new computer and I looked and saw that nothing was done. After a while they asked me if I had an appointment as there was other people waiting AND only one person working. I said no but I spent over $1000 on this computer and nothing was done! They sent me home with nothing on the new computer that was not only promised but I paid for it! I was on line for two hours the day I got it home with Geek Squad and another two hours the next day with Geek SquuS and No one seems to know what they are doing! When you contact Geek Squad you have NO Idea what country they are in but I can assure you that are NOT in America, They do not understand English!!! The last person just left everything open, everything he downloaded open and just quit! I had no idea!! Then, I decided to pay for someone from Geek Squad to come to my home. He was Incredible!!! He said I would get an e-mail so that I could review him. Of course I didn't did get. SO, clearly not learning my lesson from this nightmare I called the Spokane store and was immediately send to the Geek Squad where, of course, they were NOT in Spokane and didn't speak English very well. I called back, yes I know, I finally got to talk to a person and told them NOT to send me to Geek Squad, He told me that it was my only option!! My advice? Do NOT go to Best Buy for Anything! You will not get any kind of support at all!! read more

I showed up at 6:01 to this Best Buy, and realized that they closed at six. I tried walking over to the Staples and saw that they closed at 6 as well. Visibly bummed out, I walked back to my van, and this really nice Best Buy employee walked out and asked if I needed anything. He informed me about their new closing time and made sure I knew that I could order something online and pick it up first thing in the morning. I think his name was Isaac. Thank you for your EXCEPTIONAL customer service! He didn't have to do that, but he did. And it completely made my day. read more

Best Buy Spokane North - Appliances Near Me - Spokane, Washington

Went in tonight looking for keyboard cases for my partner's new tablet. Us: We have a Galaxy Tab A, can you help us find keyboard cases? Samsung polo-wearing guy: Well, how much did you spend? Us: ... Seriously, WTF? Don't bother coming here if you're hoping for knowledgeable salespeople who would actually like to make a sale - if you want condescension and ignorance, then you're in the right place, I guess. We located the keyboard case area ourselves after the sales clerk man decided he wasn't going to help us. We did not find anything suitable, and left. read more

Justin was very helpful today in helping me out an iPad. He understood that I knew very little about computers which was no problem. He dI'd an awesome job for me today! read more

Terrible customer service! DO NOT USE their Ship to Store function. If that is your only option - shop elsewhere! You cannot talk to a real person to see the status of your order. The online "order status" function was not working on their website. I tried calling to get an update since my order was supposed to be ready today. I was on hold for 20 minutes and by the time I got to speak with someone I was put on hold again. Then, the call was dropped on their end. Buyer be warned! Shop at Office Depot or Staples if you want to actually get the merchandise you need. read more

went in to buy a new keyboard but instead got harassed by Cameron about buying a gpu, i repeatedly told him I wasn't interested in upgrading but he insisted that I needed it now before the sale end (only $15 off). after turning the offer down once again, Cameron insisted I get a Best Buy card and put with monthly payments because my money is tight. This type of harassment should not be acceptable and Best Buy needs to get a grip and fire Cameron. read more

RUN WHILE YOU CAN!!! We spent $10,000 here for a home theater system at Best Buy and we're told that all the products were under warranty by geek squad for 5 years. If we ever had a problem to just call and they'd send someone out. 8 months later the $3,000 projector we bought completely stopped working. We called to have them come fix it and they wouldn't even acknowledge we were a customer let alone that we had a warranty. This company is just out to make a buck and doesn't care about its customers whatsoever. I wouldn't shop here under any circumstances. RUN WHILE YOU CAN!! read more

Best Buy should be very, very proud. Every time I visit Best Buy (probably twice a month) it is a stellar buying experience. Their staff are always johnny on the spot, and very well educated on what product they carry, and the functionality of everything. Most recently we visited Best Buy because my son was in need of a new "gaming" mouse. The young man that helped us spent the time to educate my son on what type of mouse to buy, and why it would serve his needs better. He actually sold us a cheaper mouse than what we intended on buying, and made us feel very confident in our purchase. I am yet to have a negative experience at best buy... always a great experience. And for a place I visit probably 30-40 times a year, that's impressive! If Best Buy is looking for how their stores are supposed to run... I would have them look at both Spokane locations... read more

Greetings Yelpers - I have lived in major cities and have traveled throughout the US. This experience at Best Buy was by far the BEST ever. I almost bought a deep freezer, a vacuum, a tea kettle and coffee pods! I walked out with the pods & the tea kettle.... These sales people are happy and friendly. Helpful. Kind. And, knowledgeable. Great staff! Was actually overwhelmed by the excellent service, only rivaled by Nordstrom Fashion Island, CA. Thanks for such a great experience. S read more

I should have known. Scheduled my Apple appt online, service being to replace my iPhone battery. Drive 30 minutes, waited an hour for the appt. Then told"sorry, our Apple person is leaving in 20 minutes. I can schedule you for tomorrow." This store continues to disappoint. Horrible service. read more

Do not use their installation dept the two guys they sent over installed a microwave witch took them 2 1/2 to 3 hours because they apparently did not have the right hardware and had to go to the store once and apparently to the installers house for something else they didn't have . When it was all said and done they had put in two longer screws which went into the pocket door , when Best Buy sent the wood guy as they called him it was the same knucklehead that came the first time and another knucklehead who when I said I was not satisfied with the repair started getting hostile and dropping the f bomb multiple times toward me telling me I signed a form releasing them from any responsibility and that the holes were already there. Do your self a favor hire your own installers or do it yours read more

I tried calling the store in the spokane valley after fifteen minutes on hold I finally hung up and tried calling the north spokane location no one ever answered the phone. The last attempt I made I drove to the store only to find out no customers were allowed in the store. I read in the news how much and how many businesses are not being able to make it thru this covid time period I wouldn't have any sympathy for best buy if they had to close this business, telephone coverage should be easy, since purchasing anything could necessitate a call to the store, after this experience I wouldn't spend a dime in a business that can't answer the phone from a paying customer. cicuit city didn't make it I don't think best buy will either operating under these conditions !!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I ordered my freezer in September it is now April I finally got it. i Would not be upset if there was a disclaimer saying due to Covid there was no eta on the product. I was told by my friend they were great. I will not be ordering anything from them again nor recommending them to friends or family. read more

I hate this place so hard... General reasons I hate Best Buy: - Cords and peripherals are ungodly expensive (e.g., HDMI cables tend to run at least $20-$30 dollars, when you can pick up good ones online for less than $5). - No one works on commission. Sure, they don't try to sell you things you don't need, but they have no incentive to work with you and try and actually make you a deal. I trust people on commission substantially more. - Poorly stocked computer area. Don't attempt to find anything remotely modern for any reasonable price. Looking for a video card? Awful place to shop. - So many more I don't want to type. Specific reasons I hate this Best Buy: I needed a battery backup/uninterrupted power supply for my grandmother. As much as I was loathe to lower myself to shop here, they happened to have a good sale on. So I went there. I found exactly what I was looking for (shockingly quickly) and went to the register. After 5pm, store was quite busy, and ONE checkout lane open. Then, some douchenozzle (who didn't have the intelligence to ask ANYONE ELSE IN THE STORE) walks up and asks if they have some obscure movie in stock. The checker was entirely ignoring me, and everyone behind me, but at least she was really slow. Like it took her nearly five minutes to actually FIND the page on which she could search their inventory. All the while, she ignored everyone else and her primary job, which was checking people out. Oy. This is why I avoid Best Buy at all costs. It makes you contemplate suicide. read more

Well our TV quit on 2/22/22 we had bought there warranty on it for 5 years back on 2/22/17. Trying to find someone to help us was a joke. Transfer after transfer to get someone to finally tell us our warranty was up. Never ever will I buy another TV with a warranty from them. Costco much better deal read more

One of the worst Best buy stores I have ever been in. The Customer service desk is so unprofessional with the two female service people singing, laughing, everything but helping people. I heard an employee in the store refer to a customer as a "Retard". There is a young woman who is a HP rep in the store and the guys swarm around her rather than the customer. The store manager named Chris just walks around the store with his assistant in big circles. This guy is the store manager? what a joke... There is an Epson rep who is in the store . I hardly saw him near epson products and he and the HP rep talk constantly, although it looked like she was trying to avoid him. Managers and employees are outside the store in a swarm smelling the front of the store with cigarette smoke. I am totally amazed by the lack of professionalism in this store. It is more like a place for teeny boppers to gather... what a joke read more

I've found the staff here helpful these past weeks I've come. Huge store. Kind of strange seeing it as of recent, for example their HDTV section seems skeletal in comparison to Black Friday. I think there's obvious reasons for that... The music and movie sections are 2 maybe 3 small rows. I had to order a blue ray and CD's online because they didn't have them in stock. The blue ray in particular posed a problem. For whatever reason it couldn't be shipped to the store, so I ordered it on my own. They do price match, they don't accept any seller but are good about it for the ones they do accept, one key player being Amazon. This place is A-OK! read more

Your Phone system sucks. If you want to increase sales get a real person. You are not taking care of the Customer. read more

Oh come on! They are not intentionally being the way are. This is just another example of a corporate run chain store. BUT I still go there. read more

Went in today to look for a laptop that would have a tb hard drive for my work. The kid trying to help me proceeded to tell me that all I needed was one with a 256 gig solid state hard drive, and started arguing with me about how that is enough, and that, having himself googled what a terabyte can hold, I didn't need a laptop with that capacity. Obviously, he knew better than me what my work entailed. Assumptions, much, based on how your customers look???? It is disappointing that a salesperson wouldn't take the time to understand the needs and/or rationale for specifications requested. Taking a stand of arrogant knowledge when none is there helped me walk out of the store today. read more

This has to be the worst service that I have ever seen. Ask a simple question about some drone parts and got a cold shoulder! Fuck this place and the employees!! read more

Every time I go to Best Buy I leave disappointed. Tried to buy a monitor online, talked to customer support who suggested I just go to the store the next day to purchase the product as I couldn't do it online and he said "it would be easier" I went to the store and the monitor was $350 instead of the $199. It turns out the sale ended on the day prior when I had first tried to buy it. I tried explaining to the person in the store and he told me "you got screwed" and didn't offer any help what so ever. Disgusting customer service. read more