TOTAL SCAM!! User beware! Not only did they refund my deposit amount but they also asked me to…read moreremove my 1-star Yelp review and asked that I ask my bank not to continue their investigation (which I disputed for fraud). Sound like a legit company? Yelp, I hope you read this as this company asked that I degrade the efficacy of your site by taking down a bad review. This company thought that by giving me back my deposit I would hide their fraud. In the end, they actually damaged my fridge instead of repairing it. I called Rain City Appliance Repair in Spokane because they were able to respond same day. The person that answers is a guy named "Winston" with a British accent and the phone sounds like he is overseas. He booked a technician that came out that afternoon and the tech spoke almost no English. He tested the temp of the fridge and diagnosed a broken defrost element without opening the inside panel of the fridge, which is where that pice is located and where he ended up working. I had to pay $200 for the call out and the remaining balance would be invoiced upon completion. He came back a couple days later to finish the job once the part arrived, or so he said. Within an hour of the tech leaving my home, I got a call from "Winston"who proceeded to call twice a day every day for payment. I was working so I wasn't able to pick up the phone. I have had many home services without having to pay an invoice within a day. He called twice a day until finally a couple days later I said I was having a Sears technician come out that week to look at the job they did because I had concerns. On top of the other issues, the company has an address listed in downtown Spokane but when I went to the address I found it is virtual rented office space. The company also has an affiliate company named Hot Wire, supposedly in Bothel, but it has the same email and phone number so it's the same people. SEVEN DAYS after the service I received a text saying that I needed to pay the invoice or they would send me to collections. Completely unethical and illegal. The Sears tech came out and told me he had heard many complaints about this company and the issue with my fridge was part of a lawsuit with Samsung where they will provide the part for free. No charge for anything. He also said that because the guy took off the inside panel, he likely broke the seal and if there wasn't a problem before, there now would be and the panel would need to be replaced. A woman from Rain City, who I think is also part of Hot Wire called me back the day after and I told her I would not be paying the balance and want a refund on the $200 deposit. She didn't seem phased, said she was sorry I felt that way and that she would discuss with management. Which is the same thing Winston said when I told him they couldn't take me to collections after 7 days. The affiliate company also has many 1-star reviews saying that they were ghosted after making payment or that they broke their fridge. DO YOURSELF A FAVOR AND CALL A CERTIFIED TECHNICIAN FROM A REPUTABLE COMPANY.

Repair Dishwasher - the motor on my dishwasher gave out. Rain City was able to fit me in pretty…read morequickly and did a great job on the repair.

My refrigerator was making a new sound and it wasn't keeping cool. The thermostat said it was 63…read moredegrees. Phillip came out and immediately knew what the issue was. The board had worn out. Phillip ordered a replacement part. It was here much sooner than expected so Phillip under promised and over delivered . My refrigerator is working again. Thank you Phillip

Serge came to our business to fix a washing machine and arrived promptly when we were told he would…read moreand got right to work. He managed to diagnose, get the part and fix it all in one day! Definitely will be calling them in the future for our applicable related needs!

Altho Noel didn't come to repair my washing machine, he provided just the information I needed. He…read morewas so honest in telling me that parts weren't available to repair my old machine. And, by providing a picture of the machine and describing the problem he told me that IF it could be repaired, it would be major and costly, and not worth it. This is just exactly the kind of person I want to deal with. I will certainly call him if I ever run into a appliance problem in the future.

Noel is a very experienced appliance technician and he is very reasonable cost wise. I highly…read morerecommend him and his company.

Great work at a reasonable price Would recommend them to…read moreany one. Local business Came out on a Sunday

Exceeded my expectations in every way! Quick response time, updates on progress to my location,…read morecourteous, knowledgeable, and more than fair pricing. Highly recommend, and I will use again (and again)!

Bill was very professional and knew the switch on the washer door was bad before he even took it…read moreapart. All we could see wrong was the latch was broken. He fixed the latch and the door would finally close, but it wouldn't turn on. He confirmed it was the switch that tells the washer to start, so he ordered it and was back as soon as he got the part and fixed the problem. We highly recommend Bill the appliance guy to fix all our appliances, he also fixes ceiling fans and does light plumbing! His rates are very reasonable, all together he was here for 3 1/2 hours and only charged 300.00 for parts and labor.

Bill has fixed 3 different dryers for us over the past 8 years. He always comes immediately…read morewhenever I contact him.

We had the nicest professional guy come out (May 2025) super honest I would definitely recommend…read morethis company, and they will be coming out next month to our Lake cabin to repair

Horrible! I wish I would of read the reviews before I had them come out…read more I bought a new fridge and Whirlpool has a policy that they will fix any cosmetic issues, they came to replace the door because of a "ding" now I have a broken ice maker that is leaking. I've gotten three different stories, and a broken fridge that was in perfect working order before the tech came out, took the whole thing apart to just replace a door. The lady told me it is the fridge and that is a whole other issue. It was working fine until they left! I will be calling the BBB