I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.

Horrible! Zero stars!! Adam needs restrained in customer service!! Very rude! Wouldn't listen to my…read moreconcerns. Simply told me how wrong I was. No solutions offered.

I do not know why AT&T Corporates thought that the changes they made were good ideas. They are…read morehorrible!! For several years, I stuck with AT&T mostly for the excellent customer service I received at the local stores. The employees knew the devices and protocols very well. *I wanted a Google watch. I was not allowed to try it on my wrist or anything. Had to decide on it by looking at the picture on the box. Couldn't tell the size of the face or band from the picture. *I've gone in with issues with the new phone I purchased and was unable to get help. The training and knowledge is just not there anymore. *Now, I attempt to obtain information about an order. I'm told that I have to drive all the way to the store. First, I have COVID, Second, I'm disabled. It was a waste of a phone call. I've had AT&T for over 23 years. If they intend to keep a loyal customer, they'd better step up their game. I may just be a drop in the bucket for them, but I'm not the only one who feels this way.

Nothing they say at this store is true. They tell you how much you will pay. its a lie. They…read moretell you they've applied discounts that will fix you account so the price they quoted is what you will pay. More lies. They overcharge. Tell you there's nothing they can do about it. They lie constantly. After six months my bills have been wrong. They owe me about $600 at this point and say there is nothing they can do. if I could give zero stars I would.

One of my adult children went in to update their phone and the assistant, Larea, lied/mislead her…read moreabout the cost of the plans. She told her that all lines will be "upgraded" to the 100 gig hotspot plan for just $5 for all lines, not each. I was on the phone and heard her say that twice. She killed the free disney + bundle and each phone line was $10 not $5 for all. So her lie/ignorance up charged an extra $40 for the 100Gig hotspot and $10 for the previously free bundle. I'm killing the $40 but can't go back to the free bundle due to her incompetence/lying and now have to pay for it. Cannot recommend this store at all.

After 3 visits, including one cut short by the air quality (smoke) on Friday, a young man named…read moreDalton solved my phone issue! Even the top guys had not been able to figure out why I couldn't hear audio from social media or music or dialogue from movies. Dalton just downloaded the hearing aide app & figured out that it was because my hearing aides were not balanced & all the sound was going to the right (unconnected) side. I hadn't been wearing the right aide because my ear had been plugged up with yukky wax or I might have known the obvious cause. Yay, Dalton!!!

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

I don't EVEN want to give ANY star, called to change my method of payment after my bank account…read morewas compromised/ breached and dealt with the most un-skilled person answering the phone, VERY RUDE/ NOT HELPFUL and absolutely NO customer skills at ALL!!!!!!!!, This lady/female who refused to give her name even called my phone back to tell me to FUCK OFF!!!!!

someone said they have been going for 2 years? lol Metro pcs is new to spokane. The staff here is…read morenot the best and brightest. The manager was more curious with my career as a sports cameraman. The store was a mess and empty with people just standing around.

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening.

Hire more people. I had limited to come in and got here a few minutes before 3pm. There was a note…read moreon the door. On lunch back at 4pm. Love that

I have been standing in line waiting to even be acknowledged by the singular person working For…read moreover 30 minutes. He won't even make eye contact or say he will be with me shortly. I actually want to give AT&T business and this is how I'm treated.

First, the representative helped someone that came in after me. I was the only person in the store…read morewaiting until the second customer came in and the representative knew I was waiting. Second, turned out he couldn't help either of us because their iPads weren't going to be available for another 15 minutes, they were updating or something. Don't waste your time as this store wasted mine and another customers'. We both left, ridiculous!

He has helped me out a couple of times with really weird problems. I send people there whenever I…read morecan. Wouldn't do that if I have not had good experiences

Scott has fixed our IPod. Even if it takes forever to get parts, he never quits. We are so pleased…read morewith his business ethics. We highly recommend him. If you have any issues, see Scott first.