I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

Extremely slow to get assistance even with a Genius appointment. Literally watched an employee…read morestand against a wall, zoning out, for several minutes. Then watched this same employee assist a customer who had zero appointment before again standing against the wall for several more minutes just spacing out. Finally, about 20-30 minutes later this same employee appeared to "snap out of it" and finally came over to assist me after I'd been sitting at the Genius Bar for 45 minutes. There was no one else being assisted at the bar and the store was not that busy. Not impressed with the support in this store. However, they did do an excellent job with the necessary repairs I went in to get fixed.

Christian & Chris (Assistant Manager) were both engaging, knowledgeable and fun…read more My experience in the store was outstanding! Thank you!

12/1/24 We stopped by here to upgrade my daughter's cell phone to the iPhone 16. We were assisted…read moreby agent, Joseph who was nice and pleasant. There were only two colors available: platinum and natural platinum (which looked more like a soft gold color). My daughter selected the natural platinum. The transaction and transfer process took about 40 minutes. Joseph provided excellent service. We walked out happy customers with big smiles!! =)

Honest and efficient cell phone repair shop!! checked out my non working cell phone and found out…read moreit was beyond repair so He returned it and did not charge me!

100% would recommend to everyone. Guys are very professional, service was done very fast, even…read morefaster than was promised by them. Prices are good. I'm very thankful to Josh and Levi for their professionalism and attitude. They were able to retrieve all the irreplaceable data from my unrepearable, soaked in the lake water phone. Thank you, guys.

Nothing they say at this store is true. They tell you how much you will pay. its a lie. They…read moretell you they've applied discounts that will fix you account so the price they quoted is what you will pay. More lies. They overcharge. Tell you there's nothing they can do about it. They lie constantly. After six months my bills have been wrong. They owe me about $600 at this point and say there is nothing they can do. if I could give zero stars I would.

One of my adult children went in to update their phone and the assistant, Larea, lied/mislead her…read moreabout the cost of the plans. She told her that all lines will be "upgraded" to the 100 gig hotspot plan for just $5 for all lines, not each. I was on the phone and heard her say that twice. She killed the free disney + bundle and each phone line was $10 not $5 for all. So her lie/ignorance up charged an extra $40 for the 100Gig hotspot and $10 for the previously free bundle. I'm killing the $40 but can't go back to the free bundle due to her incompetence/lying and now have to pay for it. Cannot recommend this store at all.

My service is with T-Moblie but I called Spokane wireless to order a battery for my phone. I made…read morethe mistake of paying for it when I ordered I was told it would be 3 to 5 days they would give me a call when it arrived t hey charged me 44$ and some change here we are over a week later no call no battery not to mention the fact I found the battery on Amazon for 11 dollar's t he amount of overcharge is ridiculous I will not be using Spokane Wireless in the future. I suggest you do not either unless you like lousy service and additional charges for credit card or debit card payments.

They made a potentially terrible experience, a very good one. I have to give a shout out in…read moreparticular to Shay, she was there every step of the way when it came to getting my phone repaired. She ran into a quite few complications due to my phone, but instead of giving up and sending me away she continued to order parts and try and make it right. They gave me a donor while they worked on my phone as well which was super nice of them, and didn't charge me any extra for the additional parts she had to order. I'm 39 weeks pregnant and was getting really nervous about not having my phone but she made it happen. Thank you for not giving up on my phone Shay and working so hard to get it fixed. You're awesome :)

My new iPhone 17 did not connect with my cars. I tried everything. Lanny at the store took care of…read moreme and obtained a new phone under warranty. He then followed up to ensure my new phone worked.

900 am just opened. I go into store to talk about getting à New phone. I am the first customer,…read more was greeted that she is running late came from à meeting and there would be à wait. I'm the only person there. I told her I would come back(not) then she responded what bring you in the store. I wouldn't buy à phone there poor service!! I'm sorry you open up , you should be ready to take on the customer that comes in, dont great them that there will be à wait

Over a span of 3 days I spent 4-5 hours on the phone with Boost Mobile Customer Service, (NOT the…read moreBoost Store) and got absolutely nowhere. All I was doing was trying to activate my husband's new iPhone. So we decided to drive the 2.5 hours to Spokane and see what the store (on Division) could do for me. Ethan was great!! Had hubbys phone activated in about 15 minutes. He was so patient and so helpful. Answered all my questions. Thank You Ethan!!!

Calling them is non existent, which is insane coming from a CELL provider. The customer serivce…read moreinside is shotty and you'd be lucky to not get a snobby millennial who doesn't take his job seriously.

Customer service from Benjamin and Gabriel was exceptional! We didn't feel rushed or belittled. The…read morestore was clean, organized, and everyone was greeted as they came in. Best phone store experience ever!

Amber and the redheaded guy with the beard were fantastic. They were smart and OnPoint and knew…read morewhat they were doing and helped me do a multitude of things that I needed to get done. They were both friendly and professional and Amber knew exactly how to do the job 1010 recommend had a great experience hand a couple laughs along the way. Really appreciate that level of customer service.

KEVIN is your guy for any battery from my 1991 Harley to my "obsolete" Iphone 6e. There was…read morenothing wrong with my phone and Kevin said just come in and he will replace, test and warranty for 6 months. (Phone not Harley lol) I did just that and it was old my old phone needed. Amazing store on North Division. HIGHLY RECOMMEND!

I went in to buy a battery for my key fob not expecting to be outright lied to. He quoted a price I…read morewas not expecting. There were other employees that could hear what he said and did not speak up. I won't go back to a place where you cannot trust the employees to be honest.