Honest and efficient cell phone repair shop!! checked out my non working cell phone and found out…read moreit was beyond repair so He returned it and did not charge me!

100% would recommend to everyone. Guys are very professional, service was done very fast, even…read morefaster than was promised by them. Prices are good. I'm very thankful to Josh and Levi for their professionalism and attitude. They were able to retrieve all the irreplaceable data from my unrepearable, soaked in the lake water phone. Thank you, guys.

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

Extremely slow to get assistance even with a Genius appointment. Literally watched an employee…read morestand against a wall, zoning out, for several minutes. Then watched this same employee assist a customer who had zero appointment before again standing against the wall for several more minutes just spacing out. Finally, about 20-30 minutes later this same employee appeared to "snap out of it" and finally came over to assist me after I'd been sitting at the Genius Bar for 45 minutes. There was no one else being assisted at the bar and the store was not that busy. Not impressed with the support in this store. However, they did do an excellent job with the necessary repairs I went in to get fixed.

So, promise you won't laugh, but I probably need to update my 5c phone since it no longer will…read moreupdate the Yelp app, and what's more important than the Yelp app??? But, I'm really torn because it still works great, and then I saw this great cyber Monday $5 a month for a 6 iPhone (fingerprint stuff could be nice and better than face recognition when I don't even recognize my own face some of the time) so I visited the Verizon store for a Q&A chat. The representative quickly talked me out of a 6, which I probably could have talked myself out of given another hour of contemplation, but he didn't really talk me into anything else. I left with my trusty 5c in my pocket and a plan of waiting until it completely dies and upgrading to the best there is, which will cost more than my first car.

Employees are unhelpful will do anything just to get you out of the store, saying that they can't…read moredo anything and you must call the online number, do not listen to them! Went to another Verizon store and got some proper treatment. Leaving Verizon services after this.

Over a span of 3 days I spent 4-5 hours on the phone with Boost Mobile Customer Service, (NOT the…read moreBoost Store) and got absolutely nowhere. All I was doing was trying to activate my husband's new iPhone. So we decided to drive the 2.5 hours to Spokane and see what the store (on Division) could do for me. Ethan was great!! Had hubbys phone activated in about 15 minutes. He was so patient and so helpful. Answered all my questions. Thank You Ethan!!!

Calling them is non existent, which is insane coming from a CELL provider. The customer serivce…read moreinside is shotty and you'd be lucky to not get a snobby millennial who doesn't take his job seriously.

ok store. just don't deal with Bryan. he has a different perspective on customer service.read more

This store is impressive!!!!! Such a professional manager Jason who introduced himself to…read morecustomers and reassured them they would be helped asap! Tyler E helped me with my new phone and he was a rock star!!! He was so personable, extremely knowledgeable and made my experience 5 star!!! Thank you so much guys!!! You are a wonderful asset to AT& T!!!!

Went into store for issue on my daughter's phone, it was quickly corrected but then agent asked to…read moresee my phone. Pushed me to upgrade (I declined) then while going through my phone told me that he was going to add something to my phone to help with spam calls, unbeknownst to me added another line. Almost a year later went into my Verizon store in my hometown agent asked why I had two numbers, quickly realizing what the agent in Spokane did nearly a year ago! Just a warning to all to be aware.

We went in and no one even acknowledged us. There were 3 reps there. Two helping customers and the…read morethird was on his phone. We waited for several minutes and left. Worst customer service ever.

I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.

Christian & Chris (Assistant Manager) were both engaging, knowledgeable and fun…read more My experience in the store was outstanding! Thank you!

12/1/24 We stopped by here to upgrade my daughter's cell phone to the iPhone 16. We were assisted…read moreby agent, Joseph who was nice and pleasant. There were only two colors available: platinum and natural platinum (which looked more like a soft gold color). My daughter selected the natural platinum. The transaction and transfer process took about 40 minutes. Joseph provided excellent service. We walked out happy customers with big smiles!! =)

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!