After 3 visits, including one cut short by the air quality (smoke) on Friday, a young man named…read moreDalton solved my phone issue! Even the top guys had not been able to figure out why I couldn't hear audio from social media or music or dialogue from movies. Dalton just downloaded the hearing aide app & figured out that it was because my hearing aides were not balanced & all the sound was going to the right (unconnected) side. I hadn't been wearing the right aide because my ear had been plugged up with yukky wax or I might have known the obvious cause. Yay, Dalton!!!

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.

My new iPhone 17 did not connect with my cars. I tried everything. Lanny at the store took care of…read moreme and obtained a new phone under warranty. He then followed up to ensure my new phone worked.

900 am just opened. I go into store to talk about getting à New phone. I am the first customer,…read more was greeted that she is running late came from à meeting and there would be à wait. I'm the only person there. I told her I would come back(not) then she responded what bring you in the store. I wouldn't buy à phone there poor service!! I'm sorry you open up , you should be ready to take on the customer that comes in, dont great them that there will be à wait

Christian & Chris (Assistant Manager) were both engaging, knowledgeable and fun…read more My experience in the store was outstanding! Thank you!

12/1/24 We stopped by here to upgrade my daughter's cell phone to the iPhone 16. We were assisted…read moreby agent, Joseph who was nice and pleasant. There were only two colors available: platinum and natural platinum (which looked more like a soft gold color). My daughter selected the natural platinum. The transaction and transfer process took about 40 minutes. Joseph provided excellent service. We walked out happy customers with big smiles!! =)

The data provided as 5 G minus is so useless that is better have 3 G instead, service goes out…read moreeveryday everywhere specially in Idaho, save yourself stress and money and just go for T Mobil is way more reliable.

I went to the Verizon store on Regal on the South Hill in Spokane with a complicated problem…read morerelated to both of my email accounts. I had worked on resolving my problem for 3 days using AI, to no resolution. Don listened to my issues, sympathized and started problem solving. Then, he brought Joe into the problem solving. I had actually purchased my phone from Joe and knew he had navigations in his brain that I never will. Joe and Don solved my tangled-up email problems with knowledge, humor, and goodwill. I am so grateful to both of them. When I got home, I switched from my phone to my laptop. All of the problem solving transferred perfectly to my laptop device. Absolutely, a 5 + 5 STAR experience.

Nothing they say at this store is true. They tell you how much you will pay. its a lie. They…read moretell you they've applied discounts that will fix you account so the price they quoted is what you will pay. More lies. They overcharge. Tell you there's nothing they can do about it. They lie constantly. After six months my bills have been wrong. They owe me about $600 at this point and say there is nothing they can do. if I could give zero stars I would.

One of my adult children went in to update their phone and the assistant, Larea, lied/mislead her…read moreabout the cost of the plans. She told her that all lines will be "upgraded" to the 100 gig hotspot plan for just $5 for all lines, not each. I was on the phone and heard her say that twice. She killed the free disney + bundle and each phone line was $10 not $5 for all. So her lie/ignorance up charged an extra $40 for the 100Gig hotspot and $10 for the previously free bundle. I'm killing the $40 but can't go back to the free bundle due to her incompetence/lying and now have to pay for it. Cannot recommend this store at all.

Such a bummer experience. I came into the store on July 30th to buy a new phone. Was talked into a…read morescreen protector for an additional $45! I was not interested in a over priced screen protector since they are available online for $6, but they offered a lifetime replacement program. I go in today, not even 4 months later, and am told that it's not available anymore?! I can't believe they can do something like that. What a rip off!

I always get exceptional service with AT&T in Cheney. Tyson and the rest of the crew go out of…read moretheir way to treat all their customers with respect, addressing concerns and going the extra mile to help solve problems for the best experience possible. So glad to have them here in town!

Let me start buy saying I am a loyal AT&T customers and have used them for at least 5 years. All my…read morephones have been either purchased or financed through AT&T. I have been nothing but happy with AT&T until today. I had a simple question about my bill and the young latino woman who "helped" me was so incredibly rude. Her whole style of customer service was awful and she wouldn't even let me look at the bill on her iPad. She refused to explained or elaborate on what the charge on my bill was actually for even though she could see I was confused and repeatedly asked questions. I still have no idea what I'm really being charged for on my account and am very disappointed at how I was treated. She treated me like I was stupid and shut down my questions and flat out contradicted me when I said I hadn't been charged for this in the past. She had absolutely zero concern for my confusion or my questions. As someone who has worked in customer service for years, it's frustrating to be treated with so little respect when I have simple questions. Definitely never going to this store again.

They set up our account wrong, then we're rude and didn't fix it when they said they would. It…read moreseems as though the manager and sales associate tried to pull a scam on us. They have a bad reputation in this area For this reason.

Went in to get my husband phone looked at and the staff were great! My husband just needed a new…read moreSIM card so, super easy fix! Joe was fantastic! I wanted to look at a couple of things on my account and he was able to help me out. One of the best experiences inside a Verizon store by far. Staff were great! And it was awesome to hear all of the laughter and enjoyment between staff members. They treated every customer with respect and understanding. Very open and honest in communication! I would highly recommend this store to Verizon users or someone looking for a change in phone carries. 10/10 for the experience and time spent in the store.

This store is horrible. not Only did they sell the phone I ordered before I could pick it up, but…read morethen lied when they ordered and set up the new phone and ended up costing me hundreds of dollars and hours on the phone with Verizon trying to fix it. I would never shop at this store. very dishonest.

There is nothing more irritating than lazy people working for a large corporation who tells you…read morethey don't care what the corporate website shows/advertises where plans are concerned, as they have nothing to do with the website. AND YET they work for AT&T but refuse to honor what the corporate website advertises for their plans. I showed the agent on the AT&T website the 3 available plans for 55+ and told them which one I wanted for my wife and I. They refused to help. Zero customer service. In fact, piss poor customer service and outright failure to provide what the company advertises - IOW, it's false advertising to draw a customer in with $35 lines for two lines for 55+ when no location will work with you to set it up. Been with AT&T for more than 25 years. Time to switch to T-Mobile where they actually have legit plans for 55+ at a far better rate than $185 a month for two lines & two watches. BYE AT&T! Your customer service agents in stores SUCK!

Tiffany at the ATT store on Division in Spokane is amazing! she helped my wife with exactly what…read moreshe was needing. She offered a great selection of choices and we were able to get an excellent value with the new products that she helped us with. I highly recommend for anyone to go and see Tiffany at ATT as she is a leader in customer service.