Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

Extremely slow to get assistance even with a Genius appointment. Literally watched an employee…read morestand against a wall, zoning out, for several minutes. Then watched this same employee assist a customer who had zero appointment before again standing against the wall for several more minutes just spacing out. Finally, about 20-30 minutes later this same employee appeared to "snap out of it" and finally came over to assist me after I'd been sitting at the Genius Bar for 45 minutes. There was no one else being assisted at the bar and the store was not that busy. Not impressed with the support in this store. However, they did do an excellent job with the necessary repairs I went in to get fixed.

There is nothing more irritating than lazy people working for a large corporation who tells you…read morethey don't care what the corporate website shows/advertises where plans are concerned, as they have nothing to do with the website. AND YET they work for AT&T but refuse to honor what the corporate website advertises for their plans. I showed the agent on the AT&T website the 3 available plans for 55+ and told them which one I wanted for my wife and I. They refused to help. Zero customer service. In fact, piss poor customer service and outright failure to provide what the company advertises - IOW, it's false advertising to draw a customer in with $35 lines for two lines for 55+ when no location will work with you to set it up. Been with AT&T for more than 25 years. Time to switch to T-Mobile where they actually have legit plans for 55+ at a far better rate than $185 a month for two lines & two watches. BYE AT&T! Your customer service agents in stores SUCK!

Tiffany at the ATT store on Division in Spokane is amazing! she helped my wife with exactly what…read moreshe was needing. She offered a great selection of choices and we were able to get an excellent value with the new products that she helped us with. I highly recommend for anyone to go and see Tiffany at ATT as she is a leader in customer service.

We went in store to cancel phone account charges with account holder. We entered store where 2…read moreyoung ladies were working. One was grumpy and one came from back to help. We requested account cancellation with her and she assured it was being cancelled. Few days later we received a friggin auto request bill again from the company. Cell phone companies are a scam. I called T-Mobile service and was connected to a foriegn country, typical sweat shop type organizion. They said they can't cancel account because not allowed to. Really? BS. I called the store back located on 105E Mision Ave. SPokane WA Suite B and spoke to a unexperienced employee who passed the phone to the manager. This manager says they can't cancel the account because they are not allowed to cancel them now, Really? BS again. They make accounts, so they can cancel them. He said to call the main offices and ask for the, get this..."Team of Experts". This is just a crock of more BS. This company is just as scammy as Xfinity, Verizon, and the other cell service companies. I don't recommend this cell company at all because of lack of employee experience and simple access to account discontinuing. We will go to bank and shut this down since that will keep their thieving hands off charging account illegaly. If they charged with knowledge, it becomes fraud. Cell service should not be this difficult to cancel , even after going there and being told it was cancelled. Employee training must be a 30 second video in a foriegn language I guess. They are charging $70 a month for a no longer, non-existant cell phone. Ya, straight up crooks. If I could give less stars I would, I say, "beware people". They are not in service to service you. They are application creators that take personal information and money, but don't have authority to cancel an account. Liars.

Very helpful staff and they followed up with me a week or so later to make sure I got all the…read morecredits I was supposed to get. Highly recommend!

Jewel was awesome! He's so kind and helpful! I got a new…read moreprotector for my new cell phone. I will be back to have my old cell phone's screen repaired. So glad I found them. Fantastic prices!

Jewel is a nice guy trying to feed his family. I wrote a pretty grouchy review after having to go…read moreback many times bc he kept pushing my repair off. Just know you should call to verify your phone is fixed before going back to pick it up.

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!

My new iPhone 17 did not connect with my cars. I tried everything. Lanny at the store took care of…read moreme and obtained a new phone under warranty. He then followed up to ensure my new phone worked.

900 am just opened. I go into store to talk about getting à New phone. I am the first customer,…read more was greeted that she is running late came from à meeting and there would be à wait. I'm the only person there. I told her I would come back(not) then she responded what bring you in the store. I wouldn't buy à phone there poor service!! I'm sorry you open up , you should be ready to take on the customer that comes in, dont great them that there will be à wait

I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.

Horrible! Zero stars!! Adam needs restrained in customer service!! Very rude! Wouldn't listen to my…read moreconcerns. Simply told me how wrong I was. No solutions offered.

I do not know why AT&T Corporates thought that the changes they made were good ideas. They are…read morehorrible!! For several years, I stuck with AT&T mostly for the excellent customer service I received at the local stores. The employees knew the devices and protocols very well. *I wanted a Google watch. I was not allowed to try it on my wrist or anything. Had to decide on it by looking at the picture on the box. Couldn't tell the size of the face or band from the picture. *I've gone in with issues with the new phone I purchased and was unable to get help. The training and knowledge is just not there anymore. *Now, I attempt to obtain information about an order. I'm told that I have to drive all the way to the store. First, I have COVID, Second, I'm disabled. It was a waste of a phone call. I've had AT&T for over 23 years. If they intend to keep a loyal customer, they'd better step up their game. I may just be a drop in the bucket for them, but I'm not the only one who feels this way.

I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.