Was literally just told that, unless someone dies, you cannot remove or change a line in store…read more So you can sign up for a phone, but you cannot remove or change it by talking face to face to a real person in the store. What the absolute eff? I have had issues with this company in the past, but this is an absolute new low. There is enough competition for phone services that this kind of behavior should not even be thought of, never mind actually practiced. Utter insanity.

Made the switch from a different phone company and the crew from this store really made it so…read moreseamless. Even the customer service over the phone were very helpful and made sure that our issues of switching over were taken care of. My husband was a Verizon customer before for years and they were able to honor that and gave our line a loyalty discount.

BUYER BEWARE: If I could give this location a negative rating I would. They took advantage of my…read moreelderly Mom and sister and over charged them for a new phone and added extra services that they did not authorize. When I called the REAL Verizon, they were able to fix the charges (double charging for her phone) and took off the added services that she did not sign (agree) to. Verizon could not pull up the breakdown of the official charges of the transaction because this location is NOT an Authorized retailer like other locations are. BEWARE: Elderly FRAUD Alert I didn't get all my money back, but Verizon Corp was able to work some magic to get me most of my money back.

What a mess, Find another Verizon store, The sales help is no help they all work on commissions…read moreand thats the majority of there income, They try to take advantage of the non tech people and confuse them into buying,Been with Verizon for 25 plus years looking into switching. Times are hard for the majority of people just trying to make ends meet to take advantage for your own personal money gain is so unethical , I would like to see an investigation done from the A.G.

Today 3/23/2026. I came into store for some assistance. Waiting in line. Happen this mid age guy…read morecalled me ready to help. What made it 1 star, this same guy tried help me before. He knew I'm Deaf. He knew that. No excuse for him to open help me by talking with his lip. He should open communication by writing or texting note instead of open communication with his lip. Also gave the bad look of needing to write down to communicate. Where Dustin that knew us Deaf people and very good with us, Dustin is better guy for us. Anyway this mid aged guy Need to be educated that NOT many Deaf can read lips. I found this very offensive to us.

Best service I have ever had at an ATT store. Paul was amazing , knowledgeable and patient with my…read moreelderly mom.

Service is okay, but not very reliable. I lose service in town often. Price is the best thing about…read moreMetro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore. Fast forward a day later and I am setting up my new service only to be stopped because Metro locked my phone. The new provider cannot do anything unless Metro unlocks it. I try to call, but the customer service line does not answer unless you're a customer. I go into a store and the store manager will not help and tells me the only way they will unlock the phone is if I call customer service but know they won't answer unless I am a customer. I told him that is not right. He told me to buy a new phone and sell the old one. He also justified customer service's refusal to talk to me by saying "they have to spend 20-30 minutes on the phone and since you are not a customer, that's dollars." I bought my phone; I should be able to use it for whatever service I want if it is compatible with a new carrier. I have never left a bad review for any company before, but this should be illegal.

The most condescending attitude I've ever experienced. Must be an inferiority complex! I have a…read morelengthy background in customer service and the way that I was spoken to was unbelievable. If a customer has a question then answer it without talking to them like they are a 2 year old. I will never be back and will be lodging a formal complaint with the company. They should know how customers are being treated.

The data provided as 5 G minus is so useless that is better have 3 G instead, service goes out…read moreeveryday everywhere specially in Idaho, save yourself stress and money and just go for T Mobil is way more reliable.

I went to the Verizon store on Regal on the South Hill in Spokane with a complicated problem…read morerelated to both of my email accounts. I had worked on resolving my problem for 3 days using AI, to no resolution. Don listened to my issues, sympathized and started problem solving. Then, he brought Joe into the problem solving. I had actually purchased my phone from Joe and knew he had navigations in his brain that I never will. Joe and Don solved my tangled-up email problems with knowledge, humor, and goodwill. I am so grateful to both of them. When I got home, I switched from my phone to my laptop. All of the problem solving transferred perfectly to my laptop device. Absolutely, a 5 + 5 STAR experience.