The team was awesome! I called with a rather unique request. They took the time to brainstorm as…read morea group and determine what would work best for our situation. The installer that came out was knowledgeable and friendly. He made suggestions to get us the service we needed in the most economical way possible.

I recently moved to the Spokane area and was having a difficult time getting internet. I saw a sign…read moreattached to a utility pole with the Fast Internet #. I had nothing to lose as my wife and I both work from home and had no internet. I was losing $$$ each day and desperate. I called Miriam and she was super helpful and got me hooked up quickly with quality reliable service. Her and David are a great resource for Internet service and the customer service is 5 stars all the way and worth the extra $$$. With no internet I don't make $$$$. I feel that I can call Fast Internet and get any issue solved quickly. Call them and and give them a shot. You will not be disappointed.

Be sure you carefully read their " contract" after we did it was a firm no for us. They have all…read morethe rights.. you.. not so much. I'll wait for Ziply fiber optics or get Starlink. . I will say the phone people are very nice but not able to answer questions when challenged. But worth the low price once you know the whole story.

Chris- the Intermax technician- was excellent! He was prompt, efficient, knowledgeable and was very…read morehelpful in explaining the process and the options.

We have been with Ptera for a number of years and have been very satisfied with download speeds and…read moreservice. I have no clue how it rates to the large cable companies, as I don't have the option to use cable where I live. But...when I hear what most people pay for internet...I am super happy that I have the ability to use Ptera.I can say that compared to the company we used prior, they are heads and tails better in service and connectivity. I have had a few issues, but all were able to be identified while on the phone with a tech, and often times solved. I do have high speed internet at my office, and I can say that the very old laptop I use at home, is only very slightly slower when accessing the internet than the new computer I use in the office.

Worst internet connection EVER!. Customer service is non existent. Calls from my family never came…read morethrough when my mom passed away. It was a complete disaster. They charged me high fees for zero coverage. There's a reason their ratings are so horrible. I'm with Intermax and service is MUCH better. They actually pick up their calls.

J & R are wonderful. The service and response time are amazing. From the very start we were able…read moreto talk to a real person (Nicole) who was very friendly. She took our information, and we were contacted that day. An appointment was set up and the installer (Kelly) was prompt and couldn't have been nicer. He was very knowledgeable and answered all our questions. I feel his service was remarkable and very accommodating. The overall service was beyond our expectations. Needless to say, my husband and I would highly recommend J& R. J JoAnn T. 2/20/2025

We have had J & R Electronics as our Internet Service Provider (ISP) for several years now. What a…read morebreath of fresh air! With our previous ISP we could count on several hours of downtime at least two days/month. Since having J & R, our downtime over these past years is counted in minutes (in the past few years 0 minutes of downtime). Highly recommend this ISP

Poor customer service & always drops internet in the evening, like 7pm and after. Just offered me a…read morefaster speed...which does not make for much help when it drops service or pick it up in our basement.

We have had TDS for 6 months we signed up with a set rate…read more Are bill has constantly gone up and with out notice. They request payments before it's due. As well as Our service is constantly glitching and slowing down! Not a company I recommend

My internet has been down more this entire week than up I think I should get a reduced bill this…read moremonth working now but for how long who knows

We live 7 miles outside of Coeur d Alene. We thought Air-pipe was our only option. Absolutely the…read moreslowest, most intermittent internet service we have ever had. We are maxed out on their available speeds. Tech/ service guys are very helpful and nice but even they can not overcome the limitations of their technology. Neighbors just got Verizon's 4g LTE service and have no problems. Looks like we will be going that route. Sorry Air-pipe... we gave you three years to fix the service up here on the Cougar Gulch relay. Three years too long. From their business description, "Perfect for gaming or watching videos online" = total joke. If you enjoy watching 5 to10 sec snippets of a video at a time, this is the internet service for you.

I wanted to be a customer here. Was originally just told no. I told them my next door neighbor…read morehad the service. Then they looked and sent me a line of site map to my house but I didn't understand the explanation. I sent it back showing my whole property line and then got these responses. I was really working to be a customer. Should never have to insist they try to help a customer or request courtesy if I misunderstood something or made to feel they don't need me as a customer specifically. Not fighting, we are slammed right now, and Site Surveys aren't a priority, there are so many Kids that need internet right now that My priority is for them, and this is where I stand on this. If you would like to move forward just let me know. Kathleen Ching Office Assistant Wired or Wireless, Inc. dba AIR-PIPE / Moosebytes 17813 E Appleway, Spokane Valley WA 99016 Phone: (509)892-5877 Toll Free (866)969-8351 www.wow-tel.com From: Jeremy Montgomery Sent: Wednesday, April 15, 2020 1:02 PM To: Office Assistant Subject: Re: Map WOW isn't that special. That was pretty simple... and cheap. Never had to fight to be a customer before. Thanks, Jeremy Montgomery On Apr 15, 2020, at 1:51 PM, Office Assistant wrote: Jeremy, the line of site to the tower, is white .. inside that red circle, I need To know if you can see the mountain, pretty simple... doesn't matter if the neighbor has service or not, they have a clear line of site so we were able to get them our service. Every service and install is individual to the customer's location. You have a huge tree problem. If you choose to cut your trees that is something that I wouldn't recommend doing unless you have us do a site survey. Info for a Site Survey is: Our Site Survey cost is, 95.00 at the time it is done. At the time we do the actual Install, we charge the full Install fee, 214.00, and then deduct the Site Survey fee 95.00. We keep track of this for you.

Weird customer service. I called to ask if my area is serviceable and the lady, Kathleen, replied…read more"I doubt it." Long silence after while I waited to see if she was going to say "but I'll check." Nope, I had to ask her to check, at which time she had me fill out an online form and informed me it would take 2 weeks for her to spend the ten minutes it takes to find out. No thank you!

Impeccable service!…read more James is very efficient and skilled in this industry. Took the time to explain how to use the product he installed, and it's all aesthetically superb - no wires or holes showing. Would highly recommend.

From the first phone call and email, to the end of the completed project with an email, James was…read moreabsolutely phenomenal! His professionalism and extreme knowledge of technical wares and goods, and experience with TV placement made our set up seamless. James is friendly and super personable. He recommended the Sonos Bar, which was an excellent recommendation. Highly recommended! He does not disappoint!