I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!

Was literally just told that, unless someone dies, you cannot remove or change a line in store…read more So you can sign up for a phone, but you cannot remove or change it by talking face to face to a real person in the store. What the absolute eff? I have had issues with this company in the past, but this is an absolute new low. There is enough competition for phone services that this kind of behavior should not even be thought of, never mind actually practiced. Utter insanity.

Made the switch from a different phone company and the crew from this store really made it so…read moreseamless. Even the customer service over the phone were very helpful and made sure that our issues of switching over were taken care of. My husband was a Verizon customer before for years and they were able to honor that and gave our line a loyalty discount.

This is usually the T-Mobile store we visit when we need something, even though we live 120 miles…read moreaway because it's right by the Valley Mall and most of the other places we go in town. We've never had bad service there before yesterday. Yesterday, we went in to upgrade my husband's phone. While everything went smoothly, the sales girl was extremely pushy and didn't listen to reason (do we want insurance? Um, no...he's upgrading a phone that was top of the line 8 months ago when he bought it, and if he breaks his new toy, he can go back to using his old one, thanks. She kept pushing and looked at me like I had 9 heads because I didn't want to insure a $600 phone....because seriously, while sure, the insurance is only $8 a month, it's not like they'll replace the phone for free if he breaks it or loses it....it'll still cost over $100. Even my husband agrees that if there's an extra phone in the house, there is no need to pay for the insurance because if you're dumb enough to lose or break your phone, you deserve to not have it.). She highly recommended a screen protector that I've heard horrible reviews of, and I even commented as such, but my husband didn't seem to mind the feel of it, and then she insisted we let her install it, touting the fact that she's really good at it because she does it all the time, and then put it on crooked with a ripple in one of the corners. Oh, and my husband's new phone was $30 more in store than it was on T-Mobile's website....which I suppose is ok because it's not like anyone was holding a gun to our heads to buy it in-store instead of ordering it and waiting for it to be shipped (and shipping probably would've eaten most of that difference anyway, I assume). That didn't bother me so much as the sales girl pushing the fact that in store, you get an $80 mail in rebate, where online you only get $50. I laughed and told her that yeah, but online the phone is $30 cheaper, so it doesn't really matter, right? I don't know. Overall, I like this store, and I LOVE T-Mobile and I would have left 5 stars, but yesterday just left a bad taste in my mouth. I feel like when you make a point to go to a specific location based on the customer service you've had in the past, go into the store having done your research and knowing *EXACTLY* what you want and spend almost $400 to obtain it, they shouldn't treat you like a mindless sheep.

I am beyond disappointed with the level of service--or lack thereof--at this T-Mobile location. I…read morecame in with a specific issue regarding my account, and from the second I walked in, the manager made it clear they had zero interest in helping me. ​This is easily the most lazy and dismissive management I have ever encountered in retail. Instead of trying to find a solution or even looking into the account details, the manager acted like assisting a customer was too much effort. It's clear this location cares nothing about customer retention or basic professional courtesy. ​If you need actual help with your service, save yourself the time and frustration and go to a different branch. A store is only as good as its leadership, and currently, this one is worthless.

the young man was absolutely amazing and respectful, 10/10 would recommend…read more He also let Me wast h the processs and I really appreciate the transparency

needed screen replaced on my iPhone quick repair and great customer service…read more Cost was very reasonable Would recommend

I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.

Phillip at this location is amazing! He helped me upgrade when my previous iPhone 11 crashed. My…read morehusband upgraded his phone at the Spokane fair. Not the best experience. I had a lot of questions after and was able to go to this store for help. Phillip remembers me each time I come in. Excellent customer service and I will continue to go to this particular Verizon store

Drew Leidi is wonderful! I've had issues with a device trade-in from almost a year ago. With Drew's…read morehelp, the issue has been resolved and I am now receiving my device trade-in credit. He truly went above and beyond!

I've been a few times. They're informative and they once tested a battery in a laptop and didn't…read morehave a problem that I replaced it myself. They take batteries for recycling, including odd ones such as a UPS battery for my office when I replaced it. I've also called a couple of time for questions about batteries and they've been helpful. They also have a good assortment of bulbs.

On June 13, 2023 I brought in my iPhone 12 mini to get a new battery. I didn't need to make an…read moreappt, I was able to walk in and drop it off, the associate said that the tech would be in at 10am and will start in my phone. Which I thought was fine w/o and appt. I come back around 1130 to pick up my phone where I learned there were issues. Fine, I come back

Alex did an excellent job diagnosing the software issues with my PC! Including installing a new…read moreSSD card.

I like their slogan "Why call a geek when you can call a friend" it fits perfectly with the…read moreexperience I had today. A friendly and welcoming environment to which were able to solve the issue I had with my MacBook Pro and to top it all off, I was not charged for the service rendered. I would definitely go back if I have issues anytime.

This is my forth Iphone and the first to hit the water, the board was fried on the 6s I owned so it…read morewas time to pony up for a newer model and contract signing as per the usual with cell phone plans that milk every nickle and dime from your internet-addicted existence. So I walk in and the gawd damned room has changed again--these sunsabiches are worse then the apple store with changing layouts quicker than you know what... I walked it, couldnt figure out how to get any damn service as theres no line, no number to take and no one really running the show. Some folks might find this approach modern and attractive but Im not a fan which is why I took one star away from the rating. I wandered around nervously looking at ipads, smart phones while checking out each associate to see who's in charge and who I need to make the awkward eye contact with in order to summons the help from the divine At&t gods in the form of a nicely mannered beardo, I forget his name but if I were a bettin' man I'd say it was Lance, Chad or Steve...I'm not just trying to be funny, but I really cant remember his name. We talk about my options, I want the iphone7 in matte black in 128g which the inner-webs says are not in stock in this store but the inner-webz are liars and this kind man had the sucker in stock waiting for me to claim it for the budget cost of 750.00 along with contract extensions and tax. I think I paid close to 1000 for the 128g 6s a couple years ago... so the price drop in higher capacity phones is well-appreciated. The guru made subtle a attempt to sell accessories and was easily directed to getting my order wrapped up and out-the-door. He helped the setup of the new phone which ran flawless and I was on my merry way in less than an hour. This location always has ample parking, its never packed inside and the folks working their truly like their positions and they give a HUGE discount for Providence employees.

Today 3/23/2026. I came into store for some assistance. Waiting in line. Happen this mid age guy…read morecalled me ready to help. What made it 1 star, this same guy tried help me before. He knew I'm Deaf. He knew that. No excuse for him to open help me by talking with his lip. He should open communication by writing or texting note instead of open communication with his lip. Also gave the bad look of needing to write down to communicate. Where Dustin that knew us Deaf people and very good with us, Dustin is better guy for us. Anyway this mid aged guy Need to be educated that NOT many Deaf can read lips. I found this very offensive to us.