The process of getting a new phone always seems daunting! My moms phone stopped working and I…read morewanted to help her get it sorted out. We went to Verizon and Rikki helped make this process so smooth! She definitely knows her stuff and was very efficient! She was so polite and helpful!! We will be coming back to see Rikki for all of our future phone needs!!!

BUYER BEWARE: If I could give this location a negative rating I would. They took advantage of my…read moreelderly Mom and sister and over charged them for a new phone and added extra services that they did not authorize. When I called the REAL Verizon, they were able to fix the charges (double charging for her phone) and took off the added services that she did not sign (agree) to. Verizon could not pull up the breakdown of the official charges of the transaction because this location is NOT an Authorized retailer like other locations are. BEWARE: Elderly FRAUD Alert I didn't get all my money back, but Verizon Corp was able to work some magic to get me most of my money back.

I am beyond disappointed with the level of service--or lack thereof--at this T-Mobile location. I…read morecame in with a specific issue regarding my account, and from the second I walked in, the manager made it clear they had zero interest in helping me. ​This is easily the most lazy and dismissive management I have ever encountered in retail. Instead of trying to find a solution or even looking into the account details, the manager acted like assisting a customer was too much effort. It's clear this location cares nothing about customer retention or basic professional courtesy. ​If you need actual help with your service, save yourself the time and frustration and go to a different branch. A store is only as good as its leadership, and currently, this one is worthless.

Every month at the first day of the month I run out of unlimited DATA . Chat with robot,…read moreLoading,Loading,Loading get the picture. How can you run out of unlimited DATA ‼‼

Today 3/23/2026. I came into store for some assistance. Waiting in line. Happen this mid age guy…read morecalled me ready to help. What made it 1 star, this same guy tried help me before. He knew I'm Deaf. He knew that. No excuse for him to open help me by talking with his lip. He should open communication by writing or texting note instead of open communication with his lip. Also gave the bad look of needing to write down to communicate. Where Dustin that knew us Deaf people and very good with us, Dustin is better guy for us. Anyway this mid aged guy Need to be educated that NOT many Deaf can read lips. I found this very offensive to us.

Best service I have ever had at an ATT store. Paul was amazing , knowledgeable and patient with my…read moreelderly mom.

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

Extremely slow to get assistance even with a Genius appointment. Literally watched an employee…read morestand against a wall, zoning out, for several minutes. Then watched this same employee assist a customer who had zero appointment before again standing against the wall for several more minutes just spacing out. Finally, about 20-30 minutes later this same employee appeared to "snap out of it" and finally came over to assist me after I'd been sitting at the Genius Bar for 45 minutes. There was no one else being assisted at the bar and the store was not that busy. Not impressed with the support in this store. However, they did do an excellent job with the necessary repairs I went in to get fixed.

I took my phone him him to fix because I dropped i. After he put the new screen saver on which he…read morehad relaced several times to get it He recommended a new phoe. I've texted and called him many times for a new phone he said he could get asap it's been over three months and not a call saying how are you what can I help you with. Not even a fu at least I'd like to know if he is going the help me.

DO NOT GO HERE. HORRIBLE BUSINESS WITH DISHONEST OWNER…read more I broke my phone screen in the middle of my work week, and asked my boyfriend to bring it in for me due to my work schedule. He provided my name and the information needed for me to be able to pick it up at drop off, as well as paid for the part, shipping, and labor, $360. The owner (DJ) said it would take a week at most. - it took 3 weeks for me to get my phone back, a LOT of hassle, and I provided my own part. He was called 3 times over the course of 3 weeks, all less than 5 minute phone calls, and very cordial. When I and my boyfriend went back to inquire about a refund and getting it back after not getting fixed for over 2 weeks, the owner (DJ) refused, stating that it was not his fault that the company he ordered from experienced quality control issues and he was unable to obtain the part or fix my phone in a timely manner or the promised time frame. When I stated that I would like to have my phone back so I could take it elsewhere, he would not give it back to me, and accused me of "harassing him", when I stated that he had been called a grand total of THREE times over the course of 2 weeks, all very politely, he backpedaled. He then told me that if I could find the part to replace the screen, he would refund me what he had charged me for the screen, which was a total of $260 between the part and the shipping, Otherwise I would have to wait until he could procure a screen. I sourced MY OWN phone screen, only to not be refunded, costing me $360 for someone to put a new screen that I provided myself, onto my phone, a task that takes approximately 1 hour. DO NOT GET SCAMMED AND DO NOT GO HERE!!

Service is okay, but not very reliable. I lose service in town often. Price is the best thing about…read moreMetro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore. Fast forward a day later and I am setting up my new service only to be stopped because Metro locked my phone. The new provider cannot do anything unless Metro unlocks it. I try to call, but the customer service line does not answer unless you're a customer. I go into a store and the store manager will not help and tells me the only way they will unlock the phone is if I call customer service but know they won't answer unless I am a customer. I told him that is not right. He told me to buy a new phone and sell the old one. He also justified customer service's refusal to talk to me by saying "they have to spend 20-30 minutes on the phone and since you are not a customer, that's dollars." I bought my phone; I should be able to use it for whatever service I want if it is compatible with a new carrier. I have never left a bad review for any company before, but this should be illegal.

The most condescending attitude I've ever experienced. Must be an inferiority complex! I have a…read morelengthy background in customer service and the way that I was spoken to was unbelievable. If a customer has a question then answer it without talking to them like they are a 2 year old. I will never be back and will be lodging a formal complaint with the company. They should know how customers are being treated.