Was literally just told that, unless someone dies, you cannot remove or change a line in store…read more So you can sign up for a phone, but you cannot remove or change it by talking face to face to a real person in the store. What the absolute eff? I have had issues with this company in the past, but this is an absolute new low. There is enough competition for phone services that this kind of behavior should not even be thought of, never mind actually practiced. Utter insanity.

Made the switch from a different phone company and the crew from this store really made it so…read moreseamless. Even the customer service over the phone were very helpful and made sure that our issues of switching over were taken care of. My husband was a Verizon customer before for years and they were able to honor that and gave our line a loyalty discount.

BUYER BEWARE: If I could give this location a negative rating I would. They took advantage of my…read moreelderly Mom and sister and over charged them for a new phone and added extra services that they did not authorize. When I called the REAL Verizon, they were able to fix the charges (double charging for her phone) and took off the added services that she did not sign (agree) to. Verizon could not pull up the breakdown of the official charges of the transaction because this location is NOT an Authorized retailer like other locations are. BEWARE: Elderly FRAUD Alert I didn't get all my money back, but Verizon Corp was able to work some magic to get me most of my money back.

What a mess, Find another Verizon store, The sales help is no help they all work on commissions…read moreand thats the majority of there income, They try to take advantage of the non tech people and confuse them into buying,Been with Verizon for 25 plus years looking into switching. Times are hard for the majority of people just trying to make ends meet to take advantage for your own personal money gain is so unethical , I would like to see an investigation done from the A.G.

This is usually the T-Mobile store we visit when we need something, even though we live 120 miles…read moreaway because it's right by the Valley Mall and most of the other places we go in town. We've never had bad service there before yesterday. Yesterday, we went in to upgrade my husband's phone. While everything went smoothly, the sales girl was extremely pushy and didn't listen to reason (do we want insurance? Um, no...he's upgrading a phone that was top of the line 8 months ago when he bought it, and if he breaks his new toy, he can go back to using his old one, thanks. She kept pushing and looked at me like I had 9 heads because I didn't want to insure a $600 phone....because seriously, while sure, the insurance is only $8 a month, it's not like they'll replace the phone for free if he breaks it or loses it....it'll still cost over $100. Even my husband agrees that if there's an extra phone in the house, there is no need to pay for the insurance because if you're dumb enough to lose or break your phone, you deserve to not have it.). She highly recommended a screen protector that I've heard horrible reviews of, and I even commented as such, but my husband didn't seem to mind the feel of it, and then she insisted we let her install it, touting the fact that she's really good at it because she does it all the time, and then put it on crooked with a ripple in one of the corners. Oh, and my husband's new phone was $30 more in store than it was on T-Mobile's website....which I suppose is ok because it's not like anyone was holding a gun to our heads to buy it in-store instead of ordering it and waiting for it to be shipped (and shipping probably would've eaten most of that difference anyway, I assume). That didn't bother me so much as the sales girl pushing the fact that in store, you get an $80 mail in rebate, where online you only get $50. I laughed and told her that yeah, but online the phone is $30 cheaper, so it doesn't really matter, right? I don't know. Overall, I like this store, and I LOVE T-Mobile and I would have left 5 stars, but yesterday just left a bad taste in my mouth. I feel like when you make a point to go to a specific location based on the customer service you've had in the past, go into the store having done your research and knowing *EXACTLY* what you want and spend almost $400 to obtain it, they shouldn't treat you like a mindless sheep.

I am beyond disappointed with the level of service--or lack thereof--at this T-Mobile location. I…read morecame in with a specific issue regarding my account, and from the second I walked in, the manager made it clear they had zero interest in helping me. ​This is easily the most lazy and dismissive management I have ever encountered in retail. Instead of trying to find a solution or even looking into the account details, the manager acted like assisting a customer was too much effort. It's clear this location cares nothing about customer retention or basic professional courtesy. ​If you need actual help with your service, save yourself the time and frustration and go to a different branch. A store is only as good as its leadership, and currently, this one is worthless.

This is my forth Iphone and the first to hit the water, the board was fried on the 6s I owned so it…read morewas time to pony up for a newer model and contract signing as per the usual with cell phone plans that milk every nickle and dime from your internet-addicted existence. So I walk in and the gawd damned room has changed again--these sunsabiches are worse then the apple store with changing layouts quicker than you know what... I walked it, couldnt figure out how to get any damn service as theres no line, no number to take and no one really running the show. Some folks might find this approach modern and attractive but Im not a fan which is why I took one star away from the rating. I wandered around nervously looking at ipads, smart phones while checking out each associate to see who's in charge and who I need to make the awkward eye contact with in order to summons the help from the divine At&t gods in the form of a nicely mannered beardo, I forget his name but if I were a bettin' man I'd say it was Lance, Chad or Steve...I'm not just trying to be funny, but I really cant remember his name. We talk about my options, I want the iphone7 in matte black in 128g which the inner-webs says are not in stock in this store but the inner-webz are liars and this kind man had the sucker in stock waiting for me to claim it for the budget cost of 750.00 along with contract extensions and tax. I think I paid close to 1000 for the 128g 6s a couple years ago... so the price drop in higher capacity phones is well-appreciated. The guru made subtle a attempt to sell accessories and was easily directed to getting my order wrapped up and out-the-door. He helped the setup of the new phone which ran flawless and I was on my merry way in less than an hour. This location always has ample parking, its never packed inside and the folks working their truly like their positions and they give a HUGE discount for Providence employees.

Today 3/23/2026. I came into store for some assistance. Waiting in line. Happen this mid age guy…read morecalled me ready to help. What made it 1 star, this same guy tried help me before. He knew I'm Deaf. He knew that. No excuse for him to open help me by talking with his lip. He should open communication by writing or texting note instead of open communication with his lip. Also gave the bad look of needing to write down to communicate. Where Dustin that knew us Deaf people and very good with us, Dustin is better guy for us. Anyway this mid aged guy Need to be educated that NOT many Deaf can read lips. I found this very offensive to us.

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!

Extremely slow to get assistance even with a Genius appointment. Literally watched an employee…read morestand against a wall, zoning out, for several minutes. Then watched this same employee assist a customer who had zero appointment before again standing against the wall for several more minutes just spacing out. Finally, about 20-30 minutes later this same employee appeared to "snap out of it" and finally came over to assist me after I'd been sitting at the Genius Bar for 45 minutes. There was no one else being assisted at the bar and the store was not that busy. Not impressed with the support in this store. However, they did do an excellent job with the necessary repairs I went in to get fixed.

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

DJ has serviced my Iphone twice. First time, he expedited the shipping to get the phone back to me…read morethe next business day. The second time, he replaced the screen same day. Great guy, great service and not too expensive!

I took my phone him him to fix because I dropped i. After he put the new screen saver on which he…read morehad relaced several times to get it He recommended a new phoe. I've texted and called him many times for a new phone he said he could get asap it's been over three months and not a call saying how are you what can I help you with. Not even a fu at least I'd like to know if he is going the help me.

Service is okay, but not very reliable. I lose service in town often. Price is the best thing about…read moreMetro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore. Fast forward a day later and I am setting up my new service only to be stopped because Metro locked my phone. The new provider cannot do anything unless Metro unlocks it. I try to call, but the customer service line does not answer unless you're a customer. I go into a store and the store manager will not help and tells me the only way they will unlock the phone is if I call customer service but know they won't answer unless I am a customer. I told him that is not right. He told me to buy a new phone and sell the old one. He also justified customer service's refusal to talk to me by saying "they have to spend 20-30 minutes on the phone and since you are not a customer, that's dollars." I bought my phone; I should be able to use it for whatever service I want if it is compatible with a new carrier. I have never left a bad review for any company before, but this should be illegal.

The most condescending attitude I've ever experienced. Must be an inferiority complex! I have a…read morelengthy background in customer service and the way that I was spoken to was unbelievable. If a customer has a question then answer it without talking to them like they are a 2 year old. I will never be back and will be lodging a formal complaint with the company. They should know how customers are being treated.

I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.