I am beyond disappointed with the level of service--or lack thereof--at this T-Mobile location. I…read morecame in with a specific issue regarding my account, and from the second I walked in, the manager made it clear they had zero interest in helping me. ​This is easily the most lazy and dismissive management I have ever encountered in retail. Instead of trying to find a solution or even looking into the account details, the manager acted like assisting a customer was too much effort. It's clear this location cares nothing about customer retention or basic professional courtesy. ​If you need actual help with your service, save yourself the time and frustration and go to a different branch. A store is only as good as its leadership, and currently, this one is worthless.

Every month at the first day of the month I run out of unlimited DATA . Chat with robot,…read moreLoading,Loading,Loading get the picture. How can you run out of unlimited DATA ‼‼

Today 3/23/2026. I came into store for some assistance. Waiting in line. Happen this mid age guy…read morecalled me ready to help. What made it 1 star, this same guy tried help me before. He knew I'm Deaf. He knew that. No excuse for him to open help me by talking with his lip. He should open communication by writing or texting note instead of open communication with his lip. Also gave the bad look of needing to write down to communicate. Where Dustin that knew us Deaf people and very good with us, Dustin is better guy for us. Anyway this mid aged guy Need to be educated that NOT many Deaf can read lips. I found this very offensive to us.

Best service I have ever had at an ATT store. Paul was amazing , knowledgeable and patient with my…read moreelderly mom.

BUYER BEWARE: If I could give this location a negative rating I would. They took advantage of my…read moreelderly Mom and sister and over charged them for a new phone and added extra services that they did not authorize. When I called the REAL Verizon, they were able to fix the charges (double charging for her phone) and took off the added services that she did not sign (agree) to. Verizon could not pull up the breakdown of the official charges of the transaction because this location is NOT an Authorized retailer like other locations are. BEWARE: Elderly FRAUD Alert I didn't get all my money back, but Verizon Corp was able to work some magic to get me most of my money back.

What a mess, Find another Verizon store, The sales help is no help they all work on commissions…read moreand thats the majority of there income, They try to take advantage of the non tech people and confuse them into buying,Been with Verizon for 25 plus years looking into switching. Times are hard for the majority of people just trying to make ends meet to take advantage for your own personal money gain is so unethical , I would like to see an investigation done from the A.G.

Justin and Joel restored my faith in humanity. They provided expert knowledge about Verizon's…read moreproduct and had personability while doing it. Even my teenager had a good time. Plus, we went home with a variety of great new products.

Service is okay, but not very reliable. I lose service in town often. Price is the best thing about…read moreMetro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore. Fast forward a day later and I am setting up my new service only to be stopped because Metro locked my phone. The new provider cannot do anything unless Metro unlocks it. I try to call, but the customer service line does not answer unless you're a customer. I go into a store and the store manager will not help and tells me the only way they will unlock the phone is if I call customer service but know they won't answer unless I am a customer. I told him that is not right. He told me to buy a new phone and sell the old one. He also justified customer service's refusal to talk to me by saying "they have to spend 20-30 minutes on the phone and since you are not a customer, that's dollars." I bought my phone; I should be able to use it for whatever service I want if it is compatible with a new carrier. I have never left a bad review for any company before, but this should be illegal.

The most condescending attitude I've ever experienced. Must be an inferiority complex! I have a…read morelengthy background in customer service and the way that I was spoken to was unbelievable. If a customer has a question then answer it without talking to them like they are a 2 year old. I will never be back and will be lodging a formal complaint with the company. They should know how customers are being treated.

Yay! I finally got to replace my missing AirPods and ordering online for pick up was so seamless…read moreand easy. It was my husband who picked it up for me so I was not able to interact with the staff but from the online ordering to when I got the email that my airpods were ready for pick-up, it did not take more than 2 hours for that. I'm glad they have it available. Sometimes they have great deals going on here as well so I'll definitely check that out.

I recently went into the Spokane Valley location and started the process of buying a kitchen suite…read morewith four units. I had a number of gift cards that were sent to me from my company. This is where it gets bad. Jim, the appliance manager was amazing in trying to assist me with the process of ordering all items needed And was friendly. The problem came when I had a number of gift cards that apparently raised suspicion. I ended up having to go back home without my order after talking to the manager there that stated they had fraud happen before with E gift cards. And they gave me no option to use The e-card that I had on my computer to allow the purchase to go through. Everybody was very nice and cordial. I just feel bad for the short sidedness of management and or the policy to take or not take E gift cards. primarily because Jim lost out on a good size commission check with our order. I had to go home after realizing that they company that I received my E gift cards would not exchange for physical gift cards. So I placed the order online through an online service representative. That ended up taking me the better part of 2 1/2 hours because of all of the gift cards that I had to manually input. I'm only saying this because it's not like I look sketchy, they could've verified my gift cards by the time that I would've taken delivery of the appliances( 17 days away from now). I got people are Larry of getting scammed, but Best Buy got their money, but one of their very competent and helpful employees did not get a nice commission check from our order. I'll just say sorry Jim. Hopefully Best Buy in the valley will do the right thing and give him at least partial commission for an order that was probably worth a pretty good commission check for him.