I placed an order for an item on the verizon app. It said on there it could be picked up in a…read morelittle over an hour (Ive done online orders no problem before with other stores). Well I looked at the app to see if there was any updates on when my order would be ready for pick up, and it still said they were getting it ready. Where my frustration is, that you can not find the store number ANYWHERE. I called the one provided on the order I placed, and it just takes you straight to customer service. I checked google for the exact store too, and its the same! So there is no number for the store that I could find. So I canceled my order and will be just going to the actual verizon store, and not this "authorized" Store. I think thats a big red flag for a business to not post there store number.

I wish I could leave a zero or negative rating. This store is a third party Verizon dealer so if…read moreyou have issues you HAVE TO deal with them! Avoid Joshua Curren, he's clueless and a liar. Wasted 2.5 hours trying to upgrade my phones, we were in town to drop my child off to college and wanted to upgrade their phone. Not how I wanted to spend my last hours with my child, finally got frustrated and told him to cancel my upgrade because my family was hungry. He tried to scare me saying my wife's phone won't work for hours then said it may not for for several days and I should just complete the purchase. I refused and he then tried to guilty trip me saying it's gonna take him couple hours to cancel my order. I get back home and try to upgrade the remaining phones on my plan and I can't because he NEVER canceled the order. Because they are a "third party" Verizon can't cancel it either, it has to be THAT store. 611, customer service spends 40 minutes trying to call the store BUT they can't get a hold of anyone because when I was in the store I notice the phone handset is OFF THE PHONE so no incoming calls can be made!!!! Day 2, 611, customer service still can't get through (not surprising). After over an hour they were finally able to get ahold of someone from the store. I was told their assistant manager would call me. Kyle calls me and tells me I need to come in person to cancel the order. I flew several thousand miles, that wasn't an option. As an option he said I could go to a local Victra store and they could fix it. Google maps take me to the closest store but mashes no mention is permanently closed! Second store Royson helps me. Very knowledgeable, understanding, and competent. Kept me informed of everything he was doing, said my original purchase was location locked and had never seen that before. Got my issue cleared in 30 min and as thank you, order my phone through him so he could get the commission. Thank you Royson!

There is nothing more irritating than lazy people working for a large corporation who tells you…read morethey don't care what the corporate website shows/advertises where plans are concerned, as they have nothing to do with the website. AND YET they work for AT&T but refuse to honor what the corporate website advertises for their plans. I showed the agent on the AT&T website the 3 available plans for 55+ and told them which one I wanted for my wife and I. They refused to help. Zero customer service. In fact, piss poor customer service and outright failure to provide what the company advertises - IOW, it's false advertising to draw a customer in with $35 lines for two lines for 55+ when no location will work with you to set it up. Been with AT&T for more than 25 years. Time to switch to T-Mobile where they actually have legit plans for 55+ at a far better rate than $185 a month for two lines & two watches. BYE AT&T! Your customer service agents in stores SUCK!

Tiffany at the ATT store on Division in Spokane is amazing! she helped my wife with exactly what…read moreshe was needing. She offered a great selection of choices and we were able to get an excellent value with the new products that she helped us with. I highly recommend for anyone to go and see Tiffany at ATT as she is a leader in customer service.

Jewel was awesome! He's so kind and helpful! I got a new…read moreprotector for my new cell phone. I will be back to have my old cell phone's screen repaired. So glad I found them. Fantastic prices!

Jewel is a nice guy trying to feed his family. I wrote a pretty grouchy review after having to go…read moreback many times bc he kept pushing my repair off. Just know you should call to verify your phone is fixed before going back to pick it up.

Such a bummer experience. I came into the store on July 30th to buy a new phone. Was talked into a…read morescreen protector for an additional $45! I was not interested in a over priced screen protector since they are available online for $6, but they offered a lifetime replacement program. I go in today, not even 4 months later, and am told that it's not available anymore?! I can't believe they can do something like that. What a rip off!

I always get exceptional service with AT&T in Cheney. Tyson and the rest of the crew go out of…read moretheir way to treat all their customers with respect, addressing concerns and going the extra mile to help solve problems for the best experience possible. So glad to have them here in town!

Cody, Julio and Trevor were amazing and very helpful! They were kind courteous and very well…read moreknowledgeable in what they were doing. They were respectful and attentive to every customer who came in. Hands on and greeted everyone. I would recommend this place. These men rock and deserve your customer service! Thanks guys!

Used to be great, now they take advantage of you and sell you things you don't need and try to sell…read moreyou outdated tech. They took my 83 year old mother and had her sign up for things she didn't need, she had no clue. Use the real Verizon store in Hayden.

Went into store for issue on my daughter's phone, it was quickly corrected but then agent asked to…read moresee my phone. Pushed me to upgrade (I declined) then while going through my phone told me that he was going to add something to my phone to help with spam calls, unbeknownst to me added another line. Almost a year later went into my Verizon store in my hometown agent asked why I had two numbers, quickly realizing what the agent in Spokane did nearly a year ago! Just a warning to all to be aware.

We went in and no one even acknowledged us. There were 3 reps there. Two helping customers and the…read morethird was on his phone. We waited for several minutes and left. Worst customer service ever.

Great guys with a great attitude made for an enjoyable experience. They were thorough and it was…read moreworth the money I spent today. The only reason it's not a five star has to do with the business model from corporate which seems pretty standard for these types of places.

PENNY BURNS!!!!!! An absolute GEM. She is so thorough and SO kind!! She's deserves a raise and a…read morepaid vacation-- she's that good. She made the calls, did all the things and did it all with a smile! Literally the best, I don't want to see anyone else!! thank you Penny!!!!

I was able to get what I wanted for my new phone. Excellent customer service. Will recommend this…read moreplace to anyone.

the young man was absolutely amazing and respectful, 10/10 would recommend…read more He also let Me wast h the processs and I really appreciate the transparency