The data provided as 5 G minus is so useless that is better have 3 G instead, service goes out…read moreeveryday everywhere specially in Idaho, save yourself stress and money and just go for T Mobil is way more reliable.

I went to the Verizon store on Regal on the South Hill in Spokane with a complicated problem…read morerelated to both of my email accounts. I had worked on resolving my problem for 3 days using AI, to no resolution. Don listened to my issues, sympathized and started problem solving. Then, he brought Joe into the problem solving. I had actually purchased my phone from Joe and knew he had navigations in his brain that I never will. Joe and Don solved my tangled-up email problems with knowledge, humor, and goodwill. I am so grateful to both of them. When I got home, I switched from my phone to my laptop. All of the problem solving transferred perfectly to my laptop device. Absolutely, a 5 + 5 STAR experience.

I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.

After 3 visits, including one cut short by the air quality (smoke) on Friday, a young man named…read moreDalton solved my phone issue! Even the top guys had not been able to figure out why I couldn't hear audio from social media or music or dialogue from movies. Dalton just downloaded the hearing aide app & figured out that it was because my hearing aides were not balanced & all the sound was going to the right (unconnected) side. I hadn't been wearing the right aide because my ear had been plugged up with yukky wax or I might have known the obvious cause. Yay, Dalton!!!

Took advantage of a deal my carrier offered for a free iPhone 17 Pro. When it arrived (long story…read moreshort), it "died" during the backup restoration process. I spent a total of FOUR HOURS. stretched across 2 days, going back-and-forth between Apple phone techs, the carrier, back to Apple, back to the carrier..... After a frustrating rant at the two, I was directed to the "Genius Bar" at the Apple Store in River Park Square. Well, thank GOD they did! I was impressed the moment I walked in. I was greeted, my appointment was in the system along with the long case log. They directed me to "Karen" who immediately was able to unlock and wipe the new phone to its factory settings. After some skillful diagnostics, she was able to determine the problem was in the restoration sequence from the old phone. From there she was able to revive the new phone and get it to working status. Yes, I would have to reinstall my apps again, but I don't care. They said they would order a "backup" phone in case this one dies again. But, I think it's going to be fine. Thanks to the team at the Genius Bar - especially Karen, who was patient, efficient and personable. My thanks, also, to the store manager (sorry, I didn't get his name) for his understanding and compassion. The store is bright and lively with plenty of helpful, knowledgeable staff moving about taking care of whoever walks in. If you ever have a need for service on any of your Apple devices, or you're looking for top drawer products and service, this is the place to go.

6 months I I got a phone from Metro on Market,the manager Noah,lacks,customer service,doesn't help…read more,Gets very short when asked a question about my phone,I avoid going there& send someone else to pay my bill.In case he is working,I , 01/16/23 I had to pay my bill,his attitude was the same as 6 months ago,I needed to move the due date,I asked for 4 extra days,thisManager does not look at the customer,He told me it would cost me $25 or $30 dollars,unbelievable,I left,called customer service & they said he is incorrect,he tried overcharging me,Metro Customer service did it for free,and made another complaint,I dread going in there,His lack of quality service,and not being honest is very weak,as a Manager???

Over a span of 3 days I spent 4-5 hours on the phone with Boost Mobile Customer Service, (NOT the…read moreBoost Store) and got absolutely nowhere. All I was doing was trying to activate my husband's new iPhone. So we decided to drive the 2.5 hours to Spokane and see what the store (on Division) could do for me. Ethan was great!! Had hubbys phone activated in about 15 minutes. He was so patient and so helpful. Answered all my questions. Thank You Ethan!!!

Calling them is non existent, which is insane coming from a CELL provider. The customer serivce…read moreinside is shotty and you'd be lucky to not get a snobby millennial who doesn't take his job seriously.

Customer service from Benjamin and Gabriel was exceptional! We didn't feel rushed or belittled. The…read morestore was clean, organized, and everyone was greeted as they came in. Best phone store experience ever!

Amber and the redheaded guy with the beard were fantastic. They were smart and OnPoint and knew…read morewhat they were doing and helped me do a multitude of things that I needed to get done. They were both friendly and professional and Amber knew exactly how to do the job 1010 recommend had a great experience hand a couple laughs along the way. Really appreciate that level of customer service.

Awesome service and they cleaned my phone in 10 minutes and gave me a free screen protector! My…read morephone came back looking and sounding brand new again. My speakers were completely caked with pocket lint.

Honest and efficient cell phone repair shop!! checked out my non working cell phone and found out…read moreit was beyond repair so He returned it and did not charge me!

I really appreciated this cricket store. They were very helpful. Made me feel at ease.read more

I have had the absolute worst experience with cricket through this retailer. The man who owns and…read moreworks in this store has threatened to kick my mother and I out for speaking of an experience we had with the insurance and why we don't use it anymore. I honestly wish I could give a 1/4 star star. Every time we have ever gone in there, we are met with rude, sarcastic and horrible manners. This has made us drive out of our way to another retailer for our business.