Been a Verizon customer for 3 years. Whenever I have questions I come in store I've tried them all…read moreout but this is by far the best. Paloma was extremely helpful! This girl needs a raise went above and beyond to help me out with any question or concern and genuinely cared to help and not just because it's her job.

I came in because my phone was stuck in SOS mode and I was unable to make calls or send messages…read more My phone stated it needed a Puk code that could only be given to me by Verizon. The worker in the store couldn't help me, so they called customer service and had me wait on hold for a representative. I was on hold for an hour before a rep finally came on the line. I then spent another 30 minutes with him trying to figure out how to get my phone out of SOS mode. No one seemed to be able to give me the elusive Puk code or get my phone working. He then stated he would need to escalate the call and would transfer me to another department. I figured he was going to warm transfer me to human. Nope. I was just placed back on hold again to wait for who knows how long. At this point I'd been there for over an hour and a half and my phone still wasn't working. I was not about to wait for another hour, so I just decided to upgrade my phone. I really didn't want or need a new phone; but that was my only option at this point, if I wanted a working phone. I declined the insurance multiple times. They told me they'd give me a month for free, which I also declined. A couple days later I decide to check my account to see what my new total monthly payment will be and there is two additional services that were added to my plan. The insurance coverage, that I specifically did not want, and an upgrade on my hotspot data allowance. Both of these services I never authorized or requested be added to my plan. This seems to be a common occurrence with Verizon. The main things you should take from all this is to (a) hope your phone never goes into SOS mode because no one will be able to help you; and (b) if you make any upgrades or changes in the store, make sure you check your account when you get home. I'm about 90% sure you'll have unauthorized additional services added to your plan.

Updated review, 12/20/2025. I decided to end my 15 year relationship with Verizon (due to…read moreexorbitant cost) and take a chance with Spectrum. I made an appointment for 4:30 PM but dropped in at 1:30 because I had time. Before I can even type my name on the check-in tablet, THREE agents approached me asking me what I need help with. THREE! The agent who helped me was Suzy. She was knowledgeable, a good listener and she gave me the confidence that she will be able to take care of my change over. She brought over the store manager, Tony, to finish the transaction when she had to take her lunch. "Please don't hesitate to come back if there's any issue. Thank you for your business." as she left. The switch over got completed smoothly including the back up of the phones. Sure enough, I had a minor issue with a phone so I stopped by on 12/27/25. Again, before I can even finish typing my name, the store's assistant manager , Julian, was already in front of me asking me what I needed help with. Suzy was there so we sat down on the store's couch and chatted about Christmas and family while she fixed my phone's issue. Done. 12/29/25, I came back to finalize some financial details with Tony and it was then that I found out the big change of "culture" at this store compare to my horrible experience in 2022. Tony told me that he became the store manager a year ago and proceeded to turn it around with the new hires. He instilled a culture of customers first and it shows. I could've gotten my issues worked out with tech support and billings but I chose to visit the store and have a "human" relationship. It worked. If you are in the market for internet, mobile or TV service or decide to do business with Spectrum and are close enough to this store, I recommend that you pay them a visit and decide for yourself.

The customer service has really improved here and the wait times are way better now .read more

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

Really really happy for well over a year. Have been working with Matthew at NETEXEM. Awesome! I was…read morereceiving 20 + junk calls everyday. I can respect the idea that companies are trying to drum up business. I just don't have time in my day to entertain them. The volume took over my day. NETEXEM did solve the problem for me for a really great price. Monthly program giving me the flexibility to handle all of my phone lines Ads, client's, and prospective new customers. My employees are able to connect directly with me at anytime. They set up my home office network, because I'm working so much from home now! Thank you NETEXEM. Your the BEST! CEO OCContractor, Inc. Dan

After having one company come out, and then never following up with me, I contacted Brek…read moreCommunications about getting a new phone system set up for our business. They were at our location 2 hours later. They checked out our existing system and needs, and explained our options to me. Within 1 business day, they provided me with multiple quotes and options to choose from. Once choosing the one best for us, they were able to juggle their schedule, and have it installed the next day. Amazing. The phones work great now, and I'd recommend giving Brek a chance to help your business too! Thanks Glen and Dennis for making it happen so fast! - Eye Magic Photo

BREK helped us with our AT&T move to VOIP. These guys came in took charge and made the transfer…read moreseemless. When they left everything was cleaned up and running perfect. You can't put a price on knowing the job is going to be done right. Thank you BREK communications.

Cityside Fiber turned a very negative experience into a 5/5 positive one…read more The Director of Customer Relations reached out to me (Strider) personally and offered several options to resolve the issue. I accepted one of them, and I also want to say that I genuinely apologized for my part in how things escalated. Just one business day later, Jon-Michael from Technical Support contacted me and scheduled a new installation date. Mike (hands down their best technician) came out, quickly diagnosed the problem, and set up a new system that has been working flawlessly ever since. I can't say enough good things about Mike's expertise and professionalism. Logan also helped get the system configured and running smoothly from the virtual support side. I am now more than happy with Cityside Fiber -- both as an internet provider and as a company overall. If you're having any issues with Cityside Fiber, my strong advice is to escalate to one of the people mentioned here. Strider, Jon-Michael, Mike, and Logan are all true professionals who will do the right thing for you.

The installation went well. However, their concierge service is the worst. They never call back…read more You get placed on hold for a long time and then their automated service asks that you leave your number. Good luck in getting a call back when you do. The actual fiber service is fine and fast when it is working. It just keeps dropping regularly and of course at bad times like Teams calls or when watching the game. Perhaps because they are a new service in the area. I miss Cox, especially when I have to reach out to Cityside's customer service or "concierge." They are pretty bad. Again, the fiber service is ok but their concierge is horrible. They never answer and never call back.

I had a problem with the tv cable for a few weeks. The service technician, Emerson, troubleshot…read morethe problem very thoroughly and would not give up until he resolved the tv cable outage in my complex. Emerson is very knowledgeable and good at what he does. I recommend him and Spectrum very highly. I have been a customer of spectrum for a number of years and they were always very good at troubleshooting my problems through the years.

Should've read the reviews before starting service but salesperson (I didn't get his name) lied to…read moreus that we would receive a certain amount of rate and when I checked on-line it was $40 more. Tried to call corporate and complain but all they can say is "go back and talk to whoever quoted you" and "it is what it is". Very frustrating and do not understand how they stay in business by being untruthful. I cannot go back to the store now but I'll be canceling service as soon as I get back. Be aware of these scamming salespeople

Gabby and Tye were so friendly, professional and helpful! They take pride in their work and create…read morea great environment for their staff and customers. I'm so glad they attended me, answered all my questions and took care of all my account concerns. I left feeling extremely happy. I highly recommend this branch.

This T-Mobile store is on the first floor on the south end of Mainplace Mall (Westfield) in Santa…read moreAna. Near Victoria's Secret, Round One, Finish Line. Several of the phone techs have helped me navigate some difficult issues with multiple phones. Friendly, patient and flexible. Thanks to Everton and the crew. This store is open at all times the mall is open.

Mike, Javad, and team are amazing. Starlight Tech will be my go-to for any networking/cabling jobs…read morein the future!! I have a new construction home and one of my first projects was networking/cabling. I wanted two Ubiquiti APs (one on each floor), several Ubiquiti PoE security cameras, and two CAT6 drops into bedrooms which the builder didn't add. Starlight Tech was able to take care of all of this and the best part was minimal holes in the drywall. There were some small holes that Mike told me about ahead of time, but they were small enough to be covered by standard wall plates. On the day of the install, Starlight Tech was here on time, worked together to make sure everything was done in a clean and neat manner, and made sure everything was fully up and running before leaving. They even came back on a second occasion because I was still waiting to order a final security camera. I've recommended Starlight Tech to my neighbors and highly recommend them for any networking or cabling job needed. They are extremely detailed and are excellent at problem solving. The price I paid was very fair for all the work they did. Thank you Mike, Javad, and the Starlight Tech team!!

Mike and Javad exceeded my expectations. It took me less than 1 hour to realize that these two guys…read moreare the real deal. The amount of work they do in such a short period is incredible. They helped me install an entire Ubiquiti ecosystem, which included 5 POE Cameras, 1 POE Doorbell, 2 POE Doorbell Chimes, and 4 POE Access Points. It doesn't end there. They even helped me relocate my ethernet ports and power outlets to more convenient locations that are more hidden so I don't end up with dangling wires. It still doesn't end there. They completely rack-mounted everything and made everything beautiful. The Ubiquiti ecosystem is more expensive, but I didn't mind the investment, especially with two industry experts leading the way. In the future, I do not doubt that Starlight Tech will be my go-to if I require any additional networking! Additional Details: My house is a single family, 2 floors, 3326 sqft.

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.