Adrian was so helpful! Super quick service and very attentive! This is my go to AT&T we have been…read morecoming here for years its always amazing

Missing iPhone Trade-In -- Grand Theft Under Investigation…read more On September 27, 2025, just before closing, I turned in my iPhone 16 Pro (1 TB) for a trade-in at this AT&T Authorized Retailer. Two employees -- Brian and a female associate -- told me the computer system had been shut down but assured me they would hold my phone and process the trade-in the next morning (9/28) since I was leaving for an international trip. When I returned, AT&T had no record of this trade-in. On November 1, 2025, I went back to the store and spoke with Brian, who said he remembered me and that the manager had processed the trade-in the next day, but he needed the IMEI number so supervisor Edgar could issue a receipt. When I provided the IMEI, Edgar stated there was no record of the trade-in in their system and that he could not issue a receipt. When I asked him to review store security footage to confirm that I had turned in the phone, he refused and told me I would "have to go through court." He then asked me to leave and refused to provide contact information for the store owner or district manager. This involves a missing iPhone 16 Pro valued at approximately $1,500, which qualifies as grand theft, a felony offense under state law for property valued over $950. I have filed a police report for grand theft and am escalating the matter to AT&T Corporate and the FCC for investigation. If the store owner or district manager reads this, please contact me immediately at [your phone number or email]. I would prefer to resolve this directly before further legal and regulatory action proceeds. -- David W

This is our 3rd time coming here! Only reason we keep coming back to this location specifically…read moreit's because of Juan! He explains to us everything in detail and breaks it down completely! We are beyond happy with his service. Thank you! Juan

Justin, was nothing less than amazing! The store was super crowded and it was only him. He was…read morepatient, kind, proactive assisting more than 6 people and it was closing. He was complimented by another customer on how calm and accommodating he was. Promote Justin!!

Came in yesterday to get my Son his first phone for 7th grade & tbh Maria & Marisol made the whole…read moreprocess alot easier . They were pretty quick and thorough regarding the phone the plan and also what to expect if we added another line. They had a variety of selections of phones to choose from with their $60 plan and felt it was of great value . Thanks again ladies . Definitely recommend and will be back in a month or so to get my other one a phone

Jason alone is an amazing customer service agent, he is polite helpful and also a happy guy, but…read morewhen the team are together is when the fun starts, this team is amazing to me.

I had to come back with another review! Kimberly went above…read moreand beyond for me. She stayed two hours past the end of her shift to help resolve my issue, patiently walked me through everything, and even helped me get some of my money back. Her customer service was exceptional, she was attentive, kind, and incredibly patient the entire time. Employees like Kimberly are hard to find, and Verizon is lucky to have her. Thank you for making a stressful situation so much easier!

I had an absolutely phenomenal experience thanks to Keith and Khalil. From the moment I walked in,…read morethey were professional, attentive, and genuinely focused on helping me--not just making a sale. They took the time to understand exactly what I needed, answered every question with patience and clarity, and made the entire process smooth and stress-free. What really stood out was their level of knowledge and honesty. They didn't try to upsell or rush anything--they made sure I felt confident in every decision. It's rare to come across customer service like this anymore, and both Keith and Khalil went above and beyond. If you're coming into this store, ask for them--you won't be disappointed. Easily one of the best customer service experiences I've had.

Best experience I've ever had with a cell phone sales location. Switched 2 personal, 2 business, 2…read moredata tablets AND home WiFi into an awesome bundle family plan than was cheaper paying 3 separate bills before. Bobby is the nicest!

I have been a Verizon customer for over 20 years, and my experience at the Verizon location on…read moreChapman Avenue in Orange was incredibly disappointing. I purchased my new iPhone 17 from Christopher at this location on July 3, 2026. During the first week, I noticed that the phone was getting extremely hot. Because it was brand new and otherwise working well, I unfortunately assumed it was part of the initial setup process and did not immediately return to the store. Fast forward to Saturday, September 5. My phone suddenly would not charge, connect, or function properly. It was also becoming SO hot that while carrying it in the pocket of my scrub pants, I had to remove it several times because I was genuinely concerned it could burn me. I made an appointment at this Verizon location for after my hospital shift. I was working in South County and even left my shift early so I could make it to my 5:00 PM appointment. When I arrived, the two employees were assisting other customers, so I waited. While waiting, I repeatedly heard them telling customers, "We close at 6," making it very clear that closing time was their priority. I was finally helped around 5:30 PM. I explained everything that was happening with the phone, including the excessive heat and the fact that it was no longer charging or connecting. Christopher immediately told me that I "needed to get there before 3 PM." This made absolutely no sense considering I had made an appointment, arrived before closing, and the store was open until 6 PM. He then told me that every carrier would do the same thing--T-Mobile, AT&T, etc.--because it was a warranty issue and that I would need to go to Apple. I explained that I also have insurance coverage through Verizon. Again, I was told that "it's a process" and that I needed to have come in before 3 PM. My biggest issue is not simply that my phone malfunctioned. Electronics can have defects. My issue is the complete lack of effort, concern, and customer service I received when I came back to the store that sold me the phone. I purchased this phone from this location. I made an appointment. I rearranged my workday and left my hospital shift early to get there. I arrived while the store was still open. I explained that the device was becoming dangerously hot, and instead of someone taking the time to help me understand my options or assist me with the next step, I felt like the priority was getting me out of the store so everyone could leave at 6 PM. After more than 20 years with Verizon, this is absolutely not the level of professionalism or customer service I have come to expect. There are other Verizon locations in the area. Based on my experience here, I would HIGHLY recommend choosing another one.

Thank you Jeff. Now I finally understand what was going on with my internet issue. I went there…read moretoday because I had an unexplained issue with the internet in my apartment. Story: The internet retailer who originally set it up was never clear with me and kept texting me to buy mobile services, saying my bill would increase if I didn't. My bill did increase later, but it turned out to be for a completely different reason. I called customer service multiple times but never got a clear answer, and they seemed annoyed because I couldn't explain the issue myself. Anyway, I really appreciate your help, even though it wasn't your service and you didn't get any benefit from helping me. You were patient, answered every question, and even handled calls from other customers at the same time. I hope there are more Spectrum retailers and staffs like Jeff. Highly recommend. Thank you again.

Spectrum will destroy your credit score if you don't pay up what you shouldn't! is the most blood…read morethirsty iNTERNET PROVIDER on this planet. I disconnected this February after being their customer for OVER 14 YEARS and it still tried to charge me $129.99 after it had been cancelled. After Spectrum failed to charge me, they hired a DEBT COLLECTION AGENCY to go after me over $129.99!!! ARE YOU KIDDING ME?? Over $130???? I bet you need to spend more than $130 just to hire the DEBT COLLECTION AGENCY to go after me! Then they reported to all my credit report agencies to DAMAGE my perfect score by 123 FREAKINGLY POINTS as if I own them $10,000, car payments, or some home mortgage!! What a JOKE! DO NOT SIGN UP SPECTRUM'S EXPENSIVE AND SLOW INTERNET CONNECTION IF YOU HAVE OTHER CHOICES or they will increase the rate non-stop and go after you BIG TIME if you don't pay! I was considering to keep their services and add a family cell phone plan. NOPE, that will never happen and I will keep telling the world how terrible you are.

I wanted to give a shoutout to Ricky for the excellent service he provides…read more I manage a gaming center, so I regularly come to this GameStop location to trade-in consoles, video games, and controllers in bulk. Over the past few visits, Ricky has been the one helping me, and he's always been a pleasure to work with. He provides outstanding customer service, makes sure I get the best trade-in deals available, and never seems bothered by the size of the transactions. Even when I'm bringing in a huge stack of items, he does an amazing job balancing the trade-in process while helping other customers and handling sales at the same time. I really appreciate his professionalism, patience, and positive attitude. I wanted to leave this review to recognize the great work he's doing. Thanks again, Ricky!

I am 34 and this is the only Gamestop that asked me for an ID to buy games rated M for mature lolll…read more the guys working at the counter are really rude. just go somewhere else.

I really enjoyed my experience at this store. Robert answered all my questions and I felt he was…read morereally trying to get me the best deal he could give me . Will definitely come back to o my this store and recommend it to all my friends and family

This store is super awesome this is the BEST boost store in Norwalk you need to come here. Mr…read more Roman is amazing and Val is super cool. They got me new phones for the family and every time I pay my bill here they are helpful . They have so many case options to choose from this should be your only go to store every. Come get your phones here.