Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

horrible horrible horrible , DO NOT USE THIS SERVICE !! misleading initial contact , specifically…read morerequested a service call , not equipment sales upon confirmation i was told appointment would be anna review estimate for new equipment. when i explain i requested a service call not a sales call i was told then tat they would charge me $189 for a service review and probably still sell me new equipment because the don't fix your system they install new ones they provide !!!

Went in to just return a modem and the two guys that were working were beyond rude!…read more I can tolerate bad customer service, but these guys were excessive! Yelling at me and telling me some BS about having to wait another 20 mins just for a receipt to have proof that I returned the device. One other person was there and we were just so confused why they were acting so mean. I just would not recommend this place.

I had a great experience returning my mom's modem/router and canceling her internet service at this…read moreSpectrum location!! The check-in system was easy to use, and I really liked that there was a screen showing the queue so you could see where you were in line. When it was my turn, Alex came over to greet me, took the bag with my mom's equipment, and walked me over to his station. I was honestly a little nervous because the account wasn't under my name. I explained that my mom has been sick and I'm taking care of emptying her apartment and canceling her utilities on her behalf. Alex immediately understood and took care of everything in about a minute with no hassle at all. I was expecting this to be a much more complicated process, so I was really impressed by how easy and stress-free Alex made everything. Thank you, Alex, for making such a difficult time a little easier!! I really appreciate it!

Let me start off by saying that I have been a loyal customer for over 11 years and I typically…read moreupgrade my phones online because i don't like dealing with Sales associates. Trip #1 - December 14th I had an appointment on December 14th at this store because I was looking into possibly adding a line to my account and upgrading my device at the same time. My daughter had T-Mobile and they have the WORST service and she was not receiving any photos unless she was connected to Wi-Fi or on my Hot Spot. I explained all of this to Veronica the sales associate that helped us out. She mentioned about the current promotion where I will be given one line for FREE as long as I BYOD (Bring Your Own Device). She said my bill would not change, I would pay the same amount I was paying which was $140, then she mentioned, it would be no more than $150 with taxes. She offered me a FREE Apple watch which I declined for $7.50 more(50% off due to me having the Ultimate Plan). We upgraded my phone from 14 Pro Max to the 17 Pro Max. I kept my 14 Pro Max because she said I did not need to turn it in and suggested I can use it for the FREE added line if my daughter's T-Mobile iPhone did not work when we transferred the line over. Once we processed everything, I would have imagined she NEVER told me anything about the $40 activation fee. I obviously know about it but she NEVER disclosed it. My daughter and I left. Trip # 2 - December 15th By this time, I had already set up my 17 Pro Max and I walked in to the store on Monday, December 15th and was helped by a gentleman. He helped me transfer the FREE line to my daughters old T-Mobile phone, we transferred her phone number in. While we were there, I decided to get the Apple Watch, I confirmed with the guy that the device was FREE as long as I paid for the plan which was $7.50/month. I said okay let's do it. He told me it would be shipped because they did not have the one I wanted in-store. Fine, I have no problem with that. AGAIN, he never mentioned a $40 activation fee for this device, but I KNOW of it so I keep this in mind. Wednesday December17th I received the watch and I activated it. Everything was okay until the following morning when I received an email with the changes made to my account. I reviewed it and there were 2 apple watches on my account. One activated on 12/17 and one 12/18 - mind you I only got ONE! I contact customer support, the lady on the chat removed the extra device (IDK HOW THAT GOT THERE) we move on. Days later I noticed my bill is high, okay normal after making changes) I decide to ask the Chat agent and they told me I was paying for my daughter's line. So i am confused because Veronica told me the line was FREE. Trip # 3 - December 22nd I walked in because I wanted someone to help me understand my bill. I was helped by a younger girl and I did not get her name unfortunately. She reviewed my account and she told me that the extra $10 charge was what I was paying for my device, she said even though I did not turn in my 14 Pro Max, I was given a credit for it as if I did so the $10 was the difference I would need to pay for my device. I said okay well Veronica NEVER told me this. So I reiterated why was the charge showing up under my daughter's line if I suppose it should be a credit for my line, she insisted that it was for the phone and I was getting a good deal in which I agreed and said yes it is a good deal but if I was told by Veronica that the line was FREE, I should not see a charge for a PLAN on that line. Then she told me "this is why we tell customer's their first bill will be higher than usual" and I responded "YOU may tell your customer's that but not Veronica, she NEVER told me any of this" she then proceed with "okay let's calm down, let's calm down" which pissed me off because I do not need her talking to me like I am her child. I then told her that I did not care if the deal was good, if they tell me something is FREE, do not charge me for it - it can be $2 for all I care but do not MISLEAD customers so that you can meet your daily quota and commission. this young lady was zero to no help. I left the store upset because she did not take the time to explain clearly. I went home and decided to pull my bill in PDF format (I should have done this at the store) because I clearly saw the $10 Plan charge for the "FREE" line. it was late at night so i decided to get on the chat to speak with an agent. I spoke with Eva, super helpful - she confirmed that Veronica misled me and did not disclose that this line was $10 after a $45 discount of the line + $10 discount for having auto pay (cost of this plan is normally $65). She made it right and was able to speak to her supervisor which approved for them to honor the FREE line for the 36 months as TOLD by Veronica. This will be my last time at this store. Associates need to learn to BE BETTER and tell their customer's the TRUTH instead of lying so that they can earn their commission.

This place. Has like 10 people standing around…read more All chit chatting not busy looking. Not offering to help anyone. It's like you have to beg for help. Ridiculous. And once they do decide to help you, they are still bothered and act like you owe them something or they are doing you a favor, their attitude is Just horrible. Been with Verizon for almost 30' years now. And this kinda service makes you think about it. I ended up walking out and calling customer service and they took care of what I needed.

Frank Added WiFi extenders through my home & routed our internet to my son's game console…read moreeverything was installed in a timely manner. Everything has worked great & at a great rate! Thanks Frank!

From the owner: Troubleshooting no internet services and fiber optics repair and installation. Wiring to game…read moreconsoles. Relocate modem/router. Wire runs to wifi extenders and mesh ties. For all your telephone needs as well. Se habla espanol

Hector was amazing very helpful & extremely knowledgeable! The only reason I purchased from this…read morelocation was because of his energy.

I went in today to get a new phone and was ignored people that came after me were attend before me,…read moreso I left. Bad customer service.

Had a great experience being helped by LUIS. The wait time was about 35 min. In total, it took me…read moreabout less than an hour to get in and out.

Consistency in customer service would be ideal. First time I visited it was a hit...guy (friendly)…read moredirected my father and I to Justin who was beyond helpful and professional! About a week later I returned and the employees were somber; my service representative was dry and unhelpful. I went in to exchange a modem and router and replace them with new ones. As we replaced them at home...we could not figure out why something was out of sort. We contacted Spectrum to have a technician come out. Turns out...we were given the same type of router or an old one instead of the new model that I initially needed. Gotta cross your fingers when visiting this location...it's a hit-or-miss!

I went to this Spectrum store today to add a mobile line so I could watch Dodger games for free on…read moreSNLA +. I worked with both Eddie and Connie. They were fantastic. They helped me cancel my existing Google Fi mobile account and setup my new mobile line at Spectrum - which triggered the free Dodger deal. They were knowledgeable, professional and a joy to work with. I asked Connie if she could possibly reduce my spectrum internet costs. She looked at my account and ended up cutting my monthly charges in half saving me $86 per month (I have two houses so it was $43 each). A 50% reduction. I can't believe I'm giving spectrum a five star review but they earned it.

I like Spectrum! We have had Spectrum (formerly Charter) for internet and email for well over a…read moredecade. Their app is okay, it's not the best app; however, the customer service are always beyond helpful, kind, friendly, and knowledgeable. Our Spectrum internet was erratic for a while, and the technicians came out to our house several times before actually fixing the issue. Our router crapped out once, and my husband had to spend an inordinate amount of time waiting in line to swap out the bad router with a new one. Any time we have had an internet outage, a phone call to Spectrum gets us set up with a refund for the internet down time, which is typically around $1.00 or so, and I don't bother with the calls much anymore. I like their text messaging system with which they advise you of both an outage in our area and the outage's resolution. That's nice information to have! Spectrum is crept up in pricing over the years and we recently switched to AT&T Fiber. For now, it's "so long" to Spectrum; however, it's nice to know they service our rural area should we need them in the future!

Our company was moving locations and last minute we found out our that current internet provider…read moredid not cover our new area. We needed internet fast and all other internet providers either could not service our area or would cost an arm and a leg to set up service next day. Until, We found Fireline. Customer Service is amazing, they helped us out right away and pricing is reasonable. They came the next day and set us up with everything we needed. We were up and running in no time. They even called multiple time afterwards to make sure there were no issues. Internet speed is great and the communication they have with their customers is amazing. Highly recommend Fireline Broadband to any business.

Fireline Broadband has no respect for loyal customers. We were their customer for five years and…read morepaid every single invoice on time. We sent them thirty-days notice of termination and now they are trying to collect thousands claiming we are obligated to pay the remainder of the contract year. They do not and have not complied with California law and they immediately sent the matter to some sketchy collection agency in Texas. Don't trust this company.

Have had Frontier since it took over GTE long time ago!! Lucky I never had any serious issuesread more

AVOID AT ALL COST!…read more Do not even consider Frontier as an option. You will regret it. They schedule four hour windows of service and reschedule with no regard to the customer. We were planning to switch from Spectrum and scheduled installation between 8am-12pm Tuesday. The technician showed up and said "my ladder won't reach the box, I'll be back 1-5pm tomorrow." Took more time off work, then received a text stating our new scheduled service was the following Tuesday 8am-12pm. That was enough. Trying to cancel was nearly impossible as they claimed "the technician was already en route." Awful company. Terrible field techs. DO NOT USE FRONTIER.