The costumer service and knowledge from the employees here made it a 5 star experience getting a…read morenew Iphone this year. Have returned several times with questions and always a good experience with them.

I was having some trouble switching my phone from a different carrier to Verizon and was getting…read morefrustrated that it wasn't working. I decided to stop by this nice new location near my house. When I arrived, another customer was being helped, so I waited my turn. While assisting that customer, Reina kindly asked how she could help me and immediately jumped into action, managing to assist both of us efficiently and with no problem. I was so impressed with her work ethic and incredible customer service! From what I could tell, the other customer was happy with his purchase, and Reina got my phone working perfectly. Thank you again, Reina, for your time and expertise!

Amazing customer service from Sam! Came 1 hour before closing to switch and set up a new phone plus…read moreget a new phone. He was able to get us set up without any issues as well as guide us through every step of the way to ensure we were on the same page. It took some time to get the phone switched over meanwhile sam still made sure to help all other customers that came im before closing. Definitely appreciate & recommend Sams help!!

Went to this store 1 hour before closing. I was looking to leave my previous provider after 13…read moreyears and upgrade both my phones. Sam helped me and I got an amazing deal on my new service and my trade-ins it was an incredible value. Definitely recommend this place Sam was super helpful and provided amazing service.

I went today to pick up a phone. There were 3 people there, 2 men and 1 woman and they were great!…read moreBest customer service at a T-Mobile. I was greeted right away, signed up, the gentleman explained exactly what they were doing and about how long it would take. They were very friendly, the reps were multitasking, helping each other out, and I was out in a good amount of time.

They are Trying to refuse to give me my refund for activating my phone i never used the SIM card…read moreand they are playing stupid with me will never go back Diego was very unhelpful in person and over the phone

Please have your employees mindful with their parking. In a lot full of spaces I don't understand…read morewhy someone would park so close to my car that I had to ask them to come and move their large truck.

Do not have your phones activated at this store they are a rip off they overcharged me $32.00 and…read moresaid it was for taxes on 2 free phones when the deal was a family plan for $60.00 and 2 free phones well my bill turnef out to be $92.00 out the door i called metro pcs corporate office and they ony got $60.00 so the store pocketed $32.00

Temporary VERIZON store manager Sean was beyond amazing! I had MULTIPLE issues that I was unable…read moreto resolve in the last 30-60 days, either via; 611, main number or CHAT. I was BEYOND over all of the; bs, hang ups, hold times in excess of 40 minutes, disconnects, recording not recognizing any of my issues, transfer dos connects and a host of other issues. It was raining and I was the only customer so, in 2 hours time he fixed MULTIPLE ISSUES and I could not be more impressed with his knowledge, patience and follow through.

BEWARE!! This store added lines and services to my elderly parents bill with out telling them. When…read moreasked why they have 4 lines and only two phone no one would help them. The store Manager Alexis was a complete jerk to my father. They are making commission by ripping ppl off and taking advantage of senior citizens. It's disgusting! BEWARE!

Friendly staff welcomed you. They explained the plan and helped you. Such a great experienceread more

Poor customer service, there are 3 employees and 15 customers , I hate coming here very POOR…read moreSERVICE

I had such a great experience working with Jason at Verizon in Redlands. From the moment I walked…read morein, he was welcoming, patient, and genuinely focused on helping me find exactly what I needed. He took the time to answer all of my questions clearly and made sure I understood every step of the process without ever making me feel rushed or pressured. What really stood out was his professionalism and positive attitude--he made what could have been a stressful situation feel easy and even enjoyable. Jason went above and beyond to make sure everything was set up correctly, and I left the store feeling confident and completely satisfied. It's rare to come across customer service like this, and I truly appreciate the effort he put into making my experience such a great one. I walked out happy and would absolutely recommend asking for Jason if you visit this location!

We went inside to return Verizon's old internet modem. But the customer service person was rude…read moreand refused to accept it. He stated that he didn't want to be responsible. We were told over the phoned to return it to any Verizon's store. Since the customer service at the Verizon store refused the modem we would have to call them back on what to do next since I was charged double for Verizon and Frontier's service for the last two months. Drama!

I already had a spectrum TV and internet account and we had our phones with AT&t. Decided to change…read moreto spectrum mobile to save some money and we did. AT&t has raised the price many times over all the years. The last was to not recognize veterans and servicemen with a discount and removing the discount for direct pay. Guess the CEO needed a bigger bonus this year. We've had them for many years and we just got sick of it. Dorn was our attendant at spectrum and he was terrific. about price, phone selection and explaining everything. We highly recommend them.

Christian, the store manager, was unprofessional and rude. This is not a store I would ever…read morerecommend anyone using for ANY service. (NOTE: I did not find out who I was talking to until AFTER I returned my equipment, so I figured I was just speaking to a random employee) The purpose of my visit was to return equipment after a recent move. When I arrived at 10am and checked in, there were quite a few people ahead of me so I decided to make an appointment and come back later. I arrived at my appointment time and had trouble checking in. After trying for a few minutes, I asked the nearest employee, Christian, for assistance. Christian seemed annoyed to help and was condescending during the entire interaction. I explained I was having issues with the kiosk and showed him the confirmation for my appointment. He asked if I tried the confirmation number or my email and I told him I had tried both. Christian then attempted them for himself as if I was lacking the skills to do this simple task. After he also failed with the kiosk, Christian tells me that I must add myself to the wait list and have a seat since there was nothing he could do to fix the problem with my appointment not showing up. My face literally said everything my mouth wanted to say out loud to Christian and his poor customer service attitude. Luckily after waiting 20 minutes or so, I was helped by another employee who was very pleasant and gave me the name to the terrible employee I had interacted with as I came in for my APPOINTMENT! And to Christian, may you wake up every day to have the day you deserve!

helpful and knowledgeable Technicians reasonable prices,…read moreit was great to work with a small town business that has integrity and professionalism

these guys are simply the best. We so appreciated their dedication to solving our Mac desktop…read moreissues. If you have an Apple problem with any apple products this is the place to take, and prices are very reasonable. thanks Macguyz Steve & Patty Hadley